Botrans Removals and Storage

54 Mercers Drive, Bradville
Milton Keynes
Buckinghamshire
MK13 7AY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.6/10
472 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 472 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This is the third time we have used Botrans and although we don't intend moving again we would definitely use them again if needed. We will definitely be recommending them to our family and friends. "   more
 
" Fantastic service. An excellent team of workers. Have to admit they love a cup of coffee and tea. never put the kettle in a box until you have made a few cups."   more
 
" The team were fantastic, very helpful, polite, professional, fast & efficient. nothing was too much effort. They also packed and safely secured our property. Nothing was damaged or broken. I have alre...."   more
 
" Removers were very hard working, polite and easy to get along with (cups of tea as reod!!) Have used this company before, that is why we chose them again. Very satisfied with the service provided an...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 98%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 91%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 15
Arrived 13
Botrans 72
Boxes 14
Brilliant 11
care 10
cheerful 12
competent 16
courteous 17
crew 14
definitely 11
easy 14
efficient 46
efficiently 10
excellent 56
extremely 16
family 33
Fantastic 22
faultless 21
finish 17
friendly 55
friends 21
good 51
Great 39
guys 19
happy 22
hard 28
helpful 59
highly 31
impressed 11
Just 13
money 12
packed 16
packing 21
people 13
pleasant 12
pleased 14
polite 41
problems 10
professional 37
property 10
quickly 14
quote 12
really 18
recommend 95
removal 46
service 84
team 58
thank 36
trouble 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Jun 2019
Recommended by customer in MK12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loading and unloading of the lorry was for quicker than we had expected. All finished by 11.30am. Men were very relaxed which helps us keep calm.
 
Cost: £852

"This is the third time we have used Botrans and although we don't intend moving again we would definitely use them again if needed. We will definitely be recommending them to our family and friends. "
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in LU7
 My Age: 50 - 59 
 I'm: Male 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was two house moves into one property. This company were excellent with their help and support.
 

"Fantastic service. An excellent team of workers. Have to admit they love a cup of coffee and tea. never put the kettle in a box until you have made a few cups."
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in MK8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a 4 bed detached to 4 bed detached. We had a lot of stuff in the house as well as garage, shed and loft. The team were very professional, polite and courteous at all times.
 
Cost: £1872

"The team were fantastic, very helpful, polite, professional, fast & efficient. nothing was too much effort. They also packed and safely secured our property. Nothing was damaged or broken. I have already recommended them to my friends."
 
 
 
 
Team:
Len
 
 
 


Review 29 Apr 2019
Recommended by customer in MK11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pre move packing and packing on day very good. Removal van arrived on time removal very smooth. Unpacking and placing goods where required was first class - no damages
 
Cost: £1100

"Removers were very hard working, polite and easy to get along with (cups of tea as reod!!)
Have used this company before, that is why we chose them again.
Very satisfied with the service provided and would certainly recommend"
 
 
 
 
Team:
Peter Daz Len
 
 
 


Review 9 Apr 2019
Recommended by customer in NK9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 4 bed house to a 3 bed flat. In a closed development.
 
Cost: £1662

"Everything was handled effectively and efficiently. "
 
 
 
 
 
 


Review 8 Apr 2019
Recommended by customer in MK19
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move did not go through, so my home had to go to Botrans storage facility.
 
Cost: £1460

"I was re-delivered the following Friday when lawyers had got there act together.
Only 1 absolutely faultless act here.
Botrans removals.
They were amazing friendly, happy, supportive on time everytime.
"
 
 
 
 
Team:
Len Peter Daz
 
 
 


Review 4 Apr 2019
Recommended by customer in MK4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very Well organised
 
Cost: £1500

"Great guys, very helpful and organised. Managed to get ahead of schedule. Nothing damaged at all."
 
 
 
 
 
 


Review 28 Mar 2019
Recommended by customer in HP23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £420
 
 
 
 


Review 26 Feb 2019
Recommended by customer in MK13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Peter Darren Len
 
 
 


Review 19 Feb 2019
Recommended by customer in MK15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Botrans moved me from a 2 bed flat 1st floor flat, to a 3 bed house. It was exceptionally challenging for the removal men because it snowed that day. The company kept me in touch throughout the move, before and after also to check things were ok.
 
Cost: £900

"This removal service was absolutely fantastic for outreaching my expectation the move went so smoothly on the day considering the difficulties of snowing on the day. The removal men from start to finish were polite, professional and always explaining and informing me of what was happening. If they were sure of an item they would ask my consent about it, before moving it.
From start to finish the removed firm, and on the day itself, everything was explained to me, and kept me upto date with things. I would highly recommend this company and the removal team who moved me."
 
 
 
 
Team:
Pete Darren Len
 
 
 


Review 11 Feb 2019
Recommended by customer in MK8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1260
 
 
Team:
Dazz Pete
 
 
 


Review 23 Jan 2019
Recommended by customer in MK11
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
All dealt with by council.
 

"Very good move all concerned were helpful and polite and very efficient
I would recommend highly to anyone. Thanks
"
 
 
 
 
Team:
Darren Peter David
 
 
 


Review 10 Jan 2019
Recommended by customer in MK17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I can't praise Botrans and especially the three lads who did the removal highly enough. Fantastic service."
 
 
 
 
 
 


Review 9 Jan 2019
Recommended by customer in NN19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove content from my previous address, including disconnection TV and disassembling bed, wardrobe and table, glassing items in storage and the delivering and reassembling items to my new premise.
 
Cost: £2400

"The move was carried out very professionally and effectively and the removal people were pleasant and helpful. "
 
 
 
 
Team:
Dave
 
 
 


Review 7 Jan 2019
Recommended by customer in MX8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The three men were very helpful and good workers. "
 
 
 
 
 
 


Review 14 Dec 2018
Recommended by customer in NN12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 Bed to a 3, Both 3 storey.
 
Cost: £1260

"At quotation stage things where brought to our attention that had not and would not have entered our minds. Implementing these ideas made the relocation a Joy (Yes a Joy) A very professional and very compitent family firm."
 
 
 
 
Team:
Len Dave Daz Pete
 
 
 


Review 5 Dec 2018
Recommended by customer in MK14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving us from a 3 bed house to a 4 bed house.
 
Cost: £950

"Absolutely fantastic. Very professional people. Arrived on time and worked very hard, nothing was to much trouble. Would recommend to all.
"
 
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in MK8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house into storage. The men did exactly as I asked in a friendly and professional way.
 
Cost: £750

"The Roriseal of movers. They did exactly what they said. Great service. "
 
 
 
 
Team:
Darren
 
 
 


Review 12 Nov 2018
Not Recommended by customer in MK15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out and store for 2 nights, then delivery to new address. Very helpful and obliging on day of quote; friendly and charming move from modern 4 bed to old 5 bed cottage.
 
Cost: £1700

"Although portrayed as professional at quote stage, crew arrived and were quite a mixed bunch, but polite and good spirits in spite of it being very hot. We bought them loads of cold cans and all was good. On move in, it was chaos but unloaded ok in strong winds. Damaged a desk on moving it upstairs; tried to bodge a fix and said it wasn't worth a claim. During the unload, something knocked / fell against our car causing significant damage. They denied all knowledge but we absolutely know it wasn't us. Less got quite nasty and refused to offer any type of help. "
 
 
 
 
Team:
Pete Dave Len
 
 
   Business Reply:

We are extremely disappointed that we were unable to address Mr. T’s concerns as we strive to provide full satisfaction.

However, we believe we acted professionally, honestly and with integrity throughout these removals.

Mr. T mentions the difficult conditions of the move with high winds. While he is certain neither he or his wife were responsible for the damage to his car our removal team were also unaware of how and when the vehicle was damaged and therefore we were unable to accept liability, especially as the unloading vehicle was some distance away from the car.

We asked for additional details of the claim but none were provided and unfortunately were subjected to unnecessary insults.

We employ professional removers who have been providing a local service for over 50 years. I am not sure what is inferred by the comment that the team were a ‘mixed bunch’ but they provided as always a professional and courteous service.
 


Review 8 Nov 2018
Recommended by customer in MK16
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £750

"I was very satisfied with the service. "
 
 
 
 
Team:
Peter
 
 
 

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