Botrans Removals and Storage

54 Mercers Drive, Bradville
Milton Keynes
Buckinghamshire
MK13 7AY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.6/10
483 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 483 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Staff enthusiastic and hard working. It would have been helpful to agree names of rooms and label boxes accordingly - these were not consistent. Also items from more than one room after packed togethe...."   more
 
" Everything was explained at initial meeting on the day everything was taken care of the men where efficient and friendly and did a extra drop on the way to my new address. "   more
 
" The boys were friendly and extremely helpful. Particularly as I was moving to a much smaller place. Beyond their remit to make my move as easy as possible. "   more
 
" Brilliant company to deal with, nothing was too much trouble and as moves go went reasonably smoothly. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 98%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 91%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 15
Arrived 13
Botrans 74
boxes 15
Brilliant 12
care 11
cheerful 13
competent 16
courteous 18
crew 14
definitely 12
easy 15
efficient 47
efficiently 10
excellent 56
extremely 19
family 34
Fantastic 22
faultless 21
finish 17
friendly 58
friends 22
good 52
great 39
guys 19
Happy 22
hard 31
helpful 63
highly 31
impressed 11
just 13
money 12
packed 18
packing 21
people 13
pleasant 12
pleased 14
polite 41
problems 10
professional 39
property 10
quickly 14
quote 12
really 19
recommend 96
Removal 47
service 84
team 59
Thank 37
trouble 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Nov 2019
Recommended by customer in TA24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance
Large house
Inclusion of heavy planters and pots.
 
Cost: £4700

"Staff enthusiastic and hard working. It would have been helpful to agree names of rooms and label boxes accordingly - these were not consistent. Also items from more than one room after packed together made unpacking problematic some minor breakages - glasses and pots. "
 
 
 
 
 
 


Review 6 Nov 2019
Recommended by customer in NN4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Milton Keyne to Northampton
The move went smoothly.
 
Cost: £1128

"Everything was explained at initial meeting on the day everything was taken care of the men where efficient and friendly and did a extra drop on the way to my new address. "
 
 
 
 
 
 


Review 25 Oct 2019
Recommended by customer in MK43
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A close move but lots of large items and a tricky house with limited space. The guys handled it brilliantly!
 
Cost: £600
 
 
Team:
Len
 
 
 


Review 24 Oct 2019
Recommended by customer in MK11
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The boys were friendly and extremely helpful.
Particularly as I was moving to a much smaller place. Beyond their remit to make my move as easy as possible. "
 
 
 
 
Team:
Peter
 
 
 


Review 24 Oct 2019
Recommended by customer in MK4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well apart from trying to fit a 4 bed house into a 2 bed house! thank goodness we have a garage movers were super helpful.
 
Cost: £1100

"Brilliant company to deal with, nothing was too much trouble and as moves go went reasonably smoothly. "
 
 
 
 
 
 


Review 25 Sep 2019
Recommended by customer in LE10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went as planned.
 
Cost: £1663

"The removal men were courteous and extremely helpful. They completely followed my wishes. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in PO14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house move - more than 100 miles - Moved out Wednesday and re-located the following Monday with a short storage period.
 
Cost: £4016

"With a very short time available between exchange and completion Botrans went the extra mile to set us moved.
Despite the heatwave the whole team worked so hard and remained cheerful!"
 
 
 
 
 
 


Review 31 Jul 2019
Recommended by customer in MK17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were stressed, the removers were calm, reassuring and very professional.
Could not have asked for more reassurance and assistance from the guys.
 

"Thank you to every single one of the 5 removers. Our cups of tea Bacon sandwiches and cup drinks could not be enough for there humour and assistance.
The day they unpacked was a scorcher but they worked as hard as the two days they packed up the house. Many thanks again. "
 
 
 
 
Team:
Len Gail
 
 
 


Review 31 Jul 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Over two days. The team kindly agreed to dispose a soft which we couldn't fit into new property.
 
Cost: £1500

"Everything went smoothly. we are really grateful for all the men to do their upmost best to accommodate all our needs.
They are professional and very kind. That goes to office staff too!"
 
 
 
 
Team:
Len And Team Of 5
 
 
 


Review 25 Jul 2019
Recommended by customer in MK17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved us from 4 bed house to our new home, and kept some possessions in storage.
 
Cost: £1110

"Extremely friendly and professional business. Very good staff, caring and helpful. Would without a doubt use them again or recommend them to anyone. "
 
 
 
 
Team:
Len Brooker
 
 
 


Review 17 Jul 2019
Recommended by customer in MK3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was to an interim address with limited access and a smaller van was used as well as the large vehicle. Also the move was arranged at short notice.
 
Cost: £4200

"In spite of the weather the loading and delivery at the other address was carried out very well. "
 
 
 
 
 
 


Review 7 Jun 2019
Recommended by customer in MK12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loading and unloading of the lorry was for quicker than we had expected. All finished by 11.30am. Men were very relaxed which helps us keep calm.
 
Cost: £852

"This is the third time we have used Botrans and although we don't intend moving again we would definitely use them again if needed. We will definitely be recommending them to our family and friends. "
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in LU7
 My Age: 50 - 59 
 I'm: Male 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was two house moves into one property. This company were excellent with their help and support.
 

"Fantastic service. An excellent team of workers. Have to admit they love a cup of coffee and tea. never put the kettle in a box until you have made a few cups."
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in MK8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a 4 bed detached to 4 bed detached. We had a lot of stuff in the house as well as garage, shed and loft. The team were very professional, polite and courteous at all times.
 
Cost: £1872

"The team were fantastic, very helpful, polite, professional, fast & efficient. nothing was too much effort. They also packed and safely secured our property. Nothing was damaged or broken. I have already recommended them to my friends."
 
 
 
 
Team:
Len
 
 
 


Review 29 Apr 2019
Recommended by customer in MK11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pre move packing and packing on day very good. Removal van arrived on time removal very smooth. Unpacking and placing goods where required was first class - no damages
 
Cost: £1100

"Removers were very hard working, polite and easy to get along with (cups of tea as reod!!)
Have used this company before, that is why we chose them again.
Very satisfied with the service provided and would certainly recommend"
 
 
 
 
Team:
Peter Daz Len
 
 
 


Review 9 Apr 2019
Recommended by customer in NK9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 4 bed house to a 3 bed flat. In a closed development.
 
Cost: £1662

"Everything was handled effectively and efficiently. "
 
 
 
 
 
 


Review 8 Apr 2019
Recommended by customer in MK19
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move did not go through, so my home had to go to Botrans storage facility.
 
Cost: £1460

"I was re-delivered the following Friday when lawyers had got there act together.
Only 1 absolutely faultless act here.
Botrans removals.
They were amazing friendly, happy, supportive on time everytime.
"
 
 
 
 
Team:
Len Peter Daz
 
 
 


Review 4 Apr 2019
Recommended by customer in MK4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very Well organised
 
Cost: £1500

"Great guys, very helpful and organised. Managed to get ahead of schedule. Nothing damaged at all."
 
 
 
 
 
 


Review 28 Mar 2019
Recommended by customer in HP23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £420

", No problems"
 
 
 
 
 
 


Review 26 Feb 2019
Recommended by customer in MK13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Peter Darren Len
 
 
 

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