Botrans Removals and Storage

54 Mercers Drive, Bradville
Milton Keynes
Buckinghamshire
MK13 7AY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Botrans Removals and Storage 9.6/100
495 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 495 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The only casualty was a small metal tail from a cat ornament! Everything was packed well and survived the journey."   more
 
" The company appeared to be very accommodating. However mis quoted on the number of storage containers need by 50%. Packing was very poor china and glass was not packed individually. There was same dam...."   more
 
" Due to the above restrictions. The team performed tasks which would otherwise have been dealt with by family and we appreciate this. "   more
 
" The men were very good and quick"   more
 
 
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Review 22 Jun 2020
Recommended by customer in YO12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a 2day moving of the area (3 if you include the packing service). The guys did a great job, were courteous & careful with our things.
 
Cost: £3172

"The only casualty was a small metal tail from a cat ornament! Everything was packed well and survived the journey."
 
 
 
 
Team:
Darren Tony Peter
 
 
 


Review 5 Jun 2020
Not Recommended by customer in MK8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had to move and place our home contents in storage which this company provided. They then provided a storage to new home service.
 

"The company appeared to be very accommodating. However mis quoted on the number of storage containers need by 50%. Packing was very poor china and glass was not packed individually. There was same damage or breakages.
Our property was not treated well and handled roughly. Boxes thrown or items dropped. Pure furniture was not wrapped and badly marked. "
 
 
 
 
 
   Business Reply:

Thank you for the feedback. We are both surprised and disappointed to hear that you were not satisfied with the service provided.

We do have a formal feedback process and would typically engage with our customers immediately to address any concerns.

We will investigate the feedback provided here, but if you could share with us any specific examples e.g. pictures etc., it would be helpful as this is the only feedback we have received since the job was complete.
 


Review 30 Apr 2020
Recommended by customer in MK15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went without hitch, with very helpful staff at what proved to be a most challenging time due to the corona virus pandemic.
 
Cost: £1774

"Due to the above restrictions. The team performed tasks which would otherwise have been dealt with by family and we appreciate this. "
 
 
 
 
 
 


Review 18 Mar 2020
Recommended by customer in MK16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went as we wanted
 

"The men were very good and quick"
 
 
 
 
 
 


Review 10 Mar 2020
Recommended by customer in MK16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, problem obtaining keys but Botrans helped us at a stressful time and organised a prompt redelivery.
 
Cost: £2000
 
 
 
 


Review 10 Mar 2020
Recommended by customer in MK3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to the size of our property our move took place over several days. The garden furniture and garage contents were packed first. Then the day before the move the team started tackling the house contents.
 

"Botrans team arrived with punctuality and were both polite and profession in their approach to our move. Nothing was too much trouble to the team. We have some very heavy solid wood furniture which had to be handled with care. The team made everything seem easy. This was the second time I have used Butrams, I would definitely recommend them "
 
 
 
 
 
 


Review 6 Mar 2020
Recommended by customer in MK16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contests from willen to shenington no particular challenges
 

"Very pleased with the service from beginning to end. The team arrived promptly and worked carefully and methodically. Nothing was too much bother and they were happy to accommodate any requests we had few placement of furniture etc."
 
 
 
 
 
 


Review 2 Mar 2020
Recommended by customer in MK3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Feb 2020
Recommended by customer in OX11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 27 Jan 2020
Recommended by customer in BH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very large volume of items handled, efficiently and with great care excellent team of Pete, Tony and Daz
 
 
 
Team:
Peter Tony Daz
 
 
 


Review 27 Nov 2019
Recommended by customer in MK13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They did an amazing job especially as I have tight stair cases.
 
Cost: £900

"Would recommend Len and his team as they were amazing and thought of all the solutions for difficult access. "
 
 
 
 
Team:
Len Brook
 
 
 


Review 25 Nov 2019
Recommended by customer
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Would/Will recommend in a heart beat. "
 
 
 
 
Team:
Pete Daz Tony
 
 
 


Review 8 Nov 2019
Recommended by customer in TA24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance
Large house
Inclusion of heavy planters and pots.
 
Cost: £4700

"Staff enthusiastic and hard working. It would have been helpful to agree names of rooms and label boxes accordingly - these were not consistent. Also items from more than one room after packed together made unpacking problematic some minor breakages - glasses and pots. "
 
 
 
 
 
 


Review 6 Nov 2019
Recommended by customer in NN4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Milton Keyne to Northampton
The move went smoothly.
 
Cost: £1128

"Everything was explained at initial meeting on the day everything was taken care of the men where efficient and friendly and did a extra drop on the way to my new address. "
 
 
 
 
 
 


Review 25 Oct 2019
Recommended by customer in MK43
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A close move but lots of large items and a tricky house with limited space. The guys handled it brilliantly!
 
Cost: £600
 
 
Team:
Len
 
 
 


Review 24 Oct 2019
Recommended by customer in MK11
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The boys were friendly and extremely helpful.
Particularly as I was moving to a much smaller place. Beyond their remit to make my move as easy as possible. "
 
 
 
 
Team:
Peter
 
 
 


Review 24 Oct 2019
Recommended by customer in MK4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well apart from trying to fit a 4 bed house into a 2 bed house! thank goodness we have a garage movers were super helpful.
 
Cost: £1100

"Brilliant company to deal with, nothing was too much trouble and as moves go went reasonably smoothly. "
 
 
 
 
 
 


Review 25 Sep 2019
Recommended by customer in LE10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went as planned.
 
Cost: £1663

"The removal men were courteous and extremely helpful. They completely followed my wishes. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in PO14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house move - more than 100 miles - Moved out Wednesday and re-located the following Monday with a short storage period.
 
Cost: £4016

"With a very short time available between exchange and completion Botrans went the extra mile to set us moved.
Despite the heatwave the whole team worked so hard and remained cheerful!"
 
 
 
 
 
 


Review 31 Jul 2019
Recommended by customer in MK17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were stressed, the removers were calm, reassuring and very professional.
Could not have asked for more reassurance and assistance from the guys.
 

"Thank you to every single one of the 5 removers. Our cups of tea Bacon sandwiches and cup drinks could not be enough for there humour and assistance.
The day they unpacked was a scorcher but they worked as hard as the two days they packed up the house. Many thanks again. "
 
 
 
 
Team:
Len Gail
 
 
 

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