Fox Moving & Storage

Unit 25 Leeway Industrial Estate
Newport
Gwent
NP19 4SL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.4/10
11 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 11 reviews since 2019
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The company earned my business because of the professionalism and helpfulness of their Bristol receptionist. The other staff I met were very helpful and they were flexible in assisting me with my mive...."   more
 
" A fantastic service end to end. From the original quotation survey through to moving, the service has been extremely helpful and professional."   more
 
" A member of staff was sick and they got a replacement so my move still went ahead. They worked continually to get it loaded and delivered. They were polite and very efficient. I would use Fox remova...."   more
 
" My husband is in the Army and we have moved house on an almost annual basis for the last 12 years, so I have a good deal of recent experience with removals' firms. Fox (particularly the team assigne...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 56%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 78%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 82%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 2
Chris 2
Colin 2
easy 2
excellent 3
extremely 2
fantastic 2
finish 2
Fox 5
friendly 3
guys 3
helpful 4
like 3
loaded 2
needed 2
packed 3
process 2
professional 2
professionalism 2
property 2
recommend 2
removals 3
service 3
simple 2
storage 3
team 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 6 Dec 2019
Recommended by customer in BS16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The company earned my business because of the professionalism and helpfulness of their Bristol receptionist. The other staff I met were very helpful and they were flexible in assisting me with my mive.

Initially slow in getting a quote but once I had spoken to the Bristol receptionist things moved fast. The other staff I dealt with were helpful and flexible."
 
 
Team:
Mandy and Colin
 
 
 


Review 12 Sep 2019
Recommended by customer in BS35
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved a three bed house, garden and packed garage.
 
Cost: £1100
 

"A fantastic service end to end. From the original quotation survey through to moving, the service has been extremely helpful and professional."
 
 
 
 


Review 11 Sep 2019
Recommended by customer in BS15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved a short distance away, the removal men were very good.

" A member of staff was sick and they got a replacement so my move still went ahead. They worked continually to get it loaded and delivered. They were polite and very efficient. I would use Fox removals again.

I chose Fox as I may have needed storage on the day if the tenants in my new property hadn't left. This wasn't needed but I would use Fox again even if storage was not required."
 
 
Team:
Bristol, Lady in the office, manager and Colin Smith, removal men from Newport Andrew and Phil
 
 
 


Review 11 Sep 2019
Recommended by customer in SP11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Military move

"My husband is in the Army and we have moved house on an almost annual basis for the last 12 years, so I have a good deal of recent experience with removals' firms. Fox (particularly the team assigned to my move) were fantastic from start to finish and this was easily the smoothest, least stressful experience I've ever had. The guys were incredibly friendly and helpful and ensured that I was happy with all their work."
 
 
 
 


Review 10 Sep 2019
Recommended by customer in W5 2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
small student room move with few large items
 
Cost: £342
 

"The move was made simple and easy by the staff and they were very helpful and friendly."
 
 
Team:
Colin Smith, Tom Firbank
 
 
 


Review 14 Aug 2019
Recommended by customer in GU11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
I move from Bicester to Aldershot.

"The process of booking was simple and easy. the lads came on the day very friendly and packed all my things in the house and deliver them in my new house the next day. only that I found out they forget my washing machine which I have to go and pick up by my self again."
 
 
 
 


Review 24 Jul 2019
Recommended by customer in DT4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Amazing they go above and beyond Brian & Chris you never stopped, Best team going thank you guys
 
Cost: £1800
 

"I would definitely recommend fox, and like to thank them all. From Colin the estimator, Amanda Lake in the office and the best moving guys Brian & Chris you guys went above and beyond. And nothing was any bother. They even took my plastic storage shed through the park and over the wall. They saved me over 100 to buy a new one. If you are lucky enough to have Brian & Chris it will be the best move. Thanks again to the dream team 😁"
 
 
Team:
Colin, Amanda, Brian & Chris
 
 
 


Review 29 Jun 2019
Recommended by customer in 6001
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went smoothly with the packing up. As it is an international move we dont know the final outcome yet.
 
Cost: £5400
 

"Colin Smith was excellent, Chris at the office sent out all the documents by email and there was not much discussion about the insurance, transit time on the water or anything like that."
 
 
Team:
Coline Smith headed the team, he was great. I am not sure of the other names as I was not there, my father was.
 
 
 


Review 15 May 2019
Recommended by customer in BS31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very friendly,professional team. Turned up ready to work,very prompt. Amazed how quickly our House was packed away on the vans. Great Job.
 
Cost: £1100
 

"All the team, from Mandy,Colin & Tom in the office, to the moving guys on the vans were excellent.
We would recommend them to everyone."
 
 
Team:
MANDY,COLIN,TOM IN THE OFFICE to DAVE,NICK,&CHRIS ON THE VANS
 
 
 


Review 9 May 2019
Recommended by customer in BS36
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize from large property to smaller property. Large move with expensive furniture and many fragile items.
 
Cost: £3300
 

"Fox were the most expensive of the three quotes we obtained, but we were convinced by the professionalism and the knowledge of the consultant that visited our home as well as the care taken in personally visiting and assessing the access restrictions of our new home before quoting. We had a traumatic conveyancing process and couldn't commit to a removal date, but Fox were the most accommodating of the three companies that quoted. We were delighted that the consultant who visited us arrived on the first of the move days and personally packed and loaded the van - he didn't just stand and direct the team. Indeed, he came to offload the final day at our new home. There were a couple of items that were slightly damaged in the move; but we have never moved before without something happening like that - we are glad that with Fox it has been relatively minimal. Fox have been exceptionally caring about these points and overall I simply cannot fault their service, certainly compared to other "National" movers I have experienced in the past. They come highly recommended and we would have no hesitation in using them again."
 
 
Team:
Tom, Joe, Dan, Richard, Mike
 
 
 


Review 2 May 2019
Recommended by customer in SP2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
This was a military house move organised via agility logistics. I am unable to comment on the cost or value for money as this came as zero cost to myself as I am a member of the military and the cost was incurred by the MOD.

"Fox Moving and storage were excellent from the start. They contacted me soon after the removals were authorised by agility logistics and kept in touch regularly to update me on developments ensuring that I had no need to chase information. When I needed to change my move dates, Fox accommodated this request with minimum fuss and worked around my requirements.
The staff that packed and moved my belongings were extremely professional and courteous. They tailored the 3 day move in stages to ensure that it was as smooth as possible and stress free, particularly when unpacking at the new property.
Having conducted 4 military house moves in the last 6 years, Fox has been the best company I have dealt with by a country mile. The level of service was excellent from start to finish."
 
 
Team:
Po
 
 
 

Back to top

1