Fox Moving & Storage

Unit 25 Leeway Industrial Estate
Newport
Gwent
NP19 4SL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
3 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 3 reviews since 2019
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All the team, from Mandy,Colin & Tom in the office, to the moving guys on the vans were excellent. We would recommend them to everyone."   more
 
" Fox were the most expensive of the three quotes we obtained, but we were convinced by the professionalism and the knowledge of the consultant that visited our home as well as the care taken in persona...."   more
 
" Fox Moving and storage were excellent from the start. They contacted me soon after the removals were authorised by agility logistics and kept in touch regularly to update me on developments ensuring t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 67%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 100%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 100%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 67%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 2
Fox 2
packed 2
service 2
team 2
"National" 1
access 1
accommodated 1
accommodating 1
agility 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 15 May 2019
Recommended by customer in BS31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very friendly,professional team. Turned up ready to work,very prompt. Amazed how quickly our House was packed away on the vans. Great Job.
 
Cost: £1100
 

"All the team, from Mandy,Colin & Tom in the office, to the moving guys on the vans were excellent.
We would recommend them to everyone."
 
 
Team:
MANDY,COLIN,TOM IN THE OFFICE to DAVE,NICK,&CHRIS ON THE VANS
 
 
 


Review 9 May 2019
Recommended by customer in BS36
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize from large property to smaller property. Large move with expensive furniture and many fragile items.
 
Cost: £3300
 

"Fox were the most expensive of the three quotes we obtained, but we were convinced by the professionalism and the knowledge of the consultant that visited our home as well as the care taken in personally visiting and assessing the access restrictions of our new home before quoting. We had a traumatic conveyancing process and couldn't commit to a removal date, but Fox were the most accommodating of the three companies that quoted. We were delighted that the consultant who visited us arrived on the first of the move days and personally packed and loaded the van - he didn't just stand and direct the team. Indeed, he came to offload the final day at our new home. There were a couple of items that were slightly damaged in the move; but we have never moved before without something happening like that - we are glad that with Fox it has been relatively minimal. Fox have been exceptionally caring about these points and overall I simply cannot fault their service, certainly compared to other "National" movers I have experienced in the past. They come highly recommended and we would have no hesitation in using them again."
 
 
Team:
Tom, Joe, Dan, Richard, Mike
 
 
 


Review 2 May 2019
Recommended by customer in SP2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
This was a military house move organised via agility logistics. I am unable to comment on the cost or value for money as this came as zero cost to myself as I am a member of the military and the cost was incurred by the MOD.

"Fox Moving and storage were excellent from the start. They contacted me soon after the removals were authorised by agility logistics and kept in touch regularly to update me on developments ensuring that I had no need to chase information. When I needed to change my move dates, Fox accommodated this request with minimum fuss and worked around my requirements.
The staff that packed and moved my belongings were extremely professional and courteous. They tailored the 3 day move in stages to ensure that it was as smooth as possible and stress free, particularly when unpacking at the new property.
Having conducted 4 military house moves in the last 6 years, Fox has been the best company I have dealt with by a country mile. The level of service was excellent from start to finish."
 
 
Team:
Po
 
 
 

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