Jarretts

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Jarretts 9.6/100
515 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 515 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" Very professional firm, made sure you understand what was required from us and what aspects the firm would do. Very polite, caring, quick, and efficient team. Nothing was too much either loading or u...."   more
 
" Overall a good company to deal with, continuity when paying storage costs. Same chap in the office excellent removal men both times even found they had hung my clothes in w/robe lovely surprise."   more
 
" We picked the best when we made the decision to ask Jarretts to do our removal very friendly, very professional, and very quick. The bungalow we were buying (going through probate) the seller kindly a...."   more
 
" From start to finish an excellent team."   more
 
 
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Review 27 Jul 2022
Recommended by customer in EX17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Norwich to Croydon Devon 306 miles
 
Cost: £5496

"Very professional firm, made sure you understand what was required from us and what aspects the firm would do. Very polite, caring, quick, and efficient team.
Nothing was too much either loading or unloading into new home simply brilliant.
I could not praise the team enough - They exceeded my expectations and very proud to have chosen their firm to do the work for us."
 
 
 
 
Team:
Sam
 
 
 


Review 21 Apr 2022
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
One removal from house items put into storage
One removal from storage to new property
 
Cost: £800

"Overall a good company to deal with, continuity when paying storage costs. Same chap in the office excellent removal men both times even found they had hung my clothes in w/robe lovely surprise."
 
 
 
 
Team:
Paul Matty
 
 
 


Review 10 Jan 2022
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move we felt was very challenging considering we had a garage full of three sheds that were cleared out and that is without all that was in the house. The three lovely men who came made it all look easy.
 
Cost: £1160

"We picked the best when we made the decision to ask Jarretts to do our removal very friendly, very professional, and very quick. The bungalow we were buying (going through probate) the seller kindly allowed us to store all of our belonging. In the double bungalow garage. Jarretts managed to get everything into the bungalow they were wonderful.
Thoroughly recommend Jarretts."
 
 
 
 
 
 


Review 6 Jan 2022
Recommended by customer in DN15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved to a new build in a new county.
 
Cost: £2020

"From start to finish an excellent team."
 
 
 
 
Team:
Any
 
 
 


Review 14 Dec 2021
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bit tricky as not moving everything and old house owners weren't out in time and road is little but they handled it all brilliantly.
 
Cost: £1950

"Brilliant team - both packers and movers funny, helpful, very accomodating. Made the day stress-free and exciting."
 
 
 
 
Team:
Sam Paul Matty
 
 
 


Review 5 Dec 2021
Recommended by customer in IP31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Apart from delay caused by my bungalow not giving me the keys till late in afternoon
 
Cost: £2000

"Your young men were very polite and helpful, a great team.
Thank you."
 
 
 
 
Team:
Jamie Sam Matt
 
 
 


Review 5 Dec 2021
Recommended by customer in NG12
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Loved a lot further this time with Jarretts.
 
Cost: £1800

"The moving 'gang' we had made this move more fun. They were very professional, prompt, and certainly sounded if they both enjoyed their jobs and their team members.
I have written and shaved Jarretts on my FB and would very much recommend the company and the lads. If anyone was looking for a removal firm.
Thank you."
 
 
 
 
Team:
Matt Sam Jami
 
 
 


Review 3 Dec 2021
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Family home moved using large lorry and two small ones.
 
Cost: £1440

"Brilliant team worked so swiftly and took great care, friendly, and positive even when waiting five hours for key to be released. We were very pleased with everything they did. We would happily recommend Jarretts and use the company for a third time. "
 
 
 
 
Team:
Sam Jamie Matty
 
 
 


Review 22 Nov 2021
Recommended by customer
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Your guys were super helpful nothing was too much trouble. Would recommend again."
 
 
 
 
Team:
Matty Sam Jamie
 
 
 


Review 18 Nov 2021
Recommended by customer in CM9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The furniture had to be moved to two separate addresses and the team handled the separation of goods very well
 
Cost: £2286

"The team were lovely, friendly, swift and efficient. They rose to any challenges without complaint made the whole process as easy as possible.
We had access ____ on the drive and they ___ at the problem while remaining cheerful throughout.
Thank you!
"
 
 
 
 
Team:
Jamie Sam Matt
 
 
 


Review 13 Nov 2021
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a 2-bed house into storage facilities offered. Marvellous driving of such a large vehicle into a small area.
 
Cost: £700

"Both Sam and Jamie could not have been more polite and ready and willing to help me. They were excellent on packing up some of my larger items as well as ensuring my smaller items were well packed and protected I hope they are allocated to me when I am ready to move into my new house.
Sam patiently listed all of my belongings."
 
 
 
 
Team:
Jamie Sam
 
 
 


Review 11 Oct 2021
Recommended by customer in TN16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move took place when there was very high demand for house removals (prior to sept stamp duty deadline) although fully booked with storage space tight, Duncan Snelling at Jarretts was prepared to be flexible regarding arrangements into store and out again. The reassuring manner at a time of considerable stress was greatly appreciated
 
Cost: £3345

"The two removal teams were excellent. Nothing was too much trouble for them on either occasion.
Unfortunately, I cannot recall their names, which is a pity became they were all impressive.
Highlight was a superb piece of manoeuvering by the driver (Andy?) into our lane. Residents who watch and said they had never seen a vehicle of that size in the lane. Impressive is an understatement!"
 
 
 
 
 
 


Review 11 Oct 2021
Recommended by customer in NR15
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move of only smiles from a 4-bed house to a 3-bed bungalow. What could be simpler.
And it was - simple.
 
Cost: £1060

"An excellent team, no fuss, no bother, just got on with the job, polite and efficient.
A no-fuss move."
 
 
 
 
Team:
Kevin Hayden Paul
 
 
 


Review 21 Sep 2021
Recommended by customer in HD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Prolonged wait by _____ to moving date.
The lads enjoyed the scenery on the trip up to Yorkshire.
 
Cost: £2780

"The lads were very polite and respectful with both us and our belongings.
Everything packed, wrapped and safely stored on the lorry
We made sure that a good supply of tea/coffee and biscuits during packing and loading.
Also tea/coffee and rolls for lunch the next day while unloading.
Very pleasant all round"
 
 
 
 
Team:
Jamie Ma
 
 
 


Review 2 Sep 2021
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £960

"Good"
 
 
 
 
 
 


Review 16 Aug 2021
Recommended by customer in ME3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Stairs
 

"Very good service - Tim and Sam were a credit to the company"
 
 
 
 
Team:
Jimmy Sam
 
 
 


Review 3 Aug 2021
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Wonderful team of men; they made an emotional and stressful day so easy - thank you."
 
 
 
 
 
 


Review 5 Jul 2021
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Thee storey property with difficult/narrow access points. Everything ran smoothly!
 

"Matt, Sam and Jamie were fantastic, friendly and worked extremely hard - nothing was too much trouble - a credit to your company."
 
 
 
 
Team:
Matt Sam Jamie
 
 
 


Review 30 Jun 2021
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Everyone we dealt with at Jarretts work very helpful, this includes all office staff and the team who moved us. Nothing was too much effort and could not have helped us anymore than they did.
 

"We would definitely recommend Jarretts, and we would have no hesitation in using their service again."
 
 
 
 
 
 


Review 29 Jun 2021
Recommended by customer in IP21
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Two moves involved, packing, then storage then moving to a temporary address.
Moving to permanent address in approx eight weeks time.
 

"We were very grateful to you for fitting our move in with all the pressure of the stamp duty holiday.
The team were great and very helpful in checking where we wanted items put in the property."
 
 
 
 
Team:
Matt Sam Andy Jamie
 
 
 

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