Jarretts

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Jarretts 9.6/100
538 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 538 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" The gents from Jarretts were very helpful and courteous on both days. The staff were at all times very kind to me bearing in mind the many delivery dates that had to be put forward."   more
 
" The move was seamless, good communication. The team polite, very helpful, and could not have done more for us. We are costume designers, I have a lot of experience of moving furniture and goods. Jar...."   more
 
" First move for 37 yrs experience on the two-day move excellent. The team were very polite, co-operative, happy, hard-working, a pleasure to work with and knowledgeable on what was needed."   more
 
" Jarretts had been recommended to me by someone who used your service for long-distance removal. I now understand why she did this. A first-class service A first-class team in every aspect of delive...."   more
 
 
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Customer Reviews
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Review 1 Mar 2024
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Could not fault the packing up on day before move, or the move itself.
 

"The gents from Jarretts were very helpful and courteous on both days.
The staff were at all times very kind to me bearing in mind the many delivery dates that had to be put forward."
 
 
 
 
 
 


Review 21 Feb 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from 3rd floor apartment using the lift and stairs to a house.
 

"The move was seamless, good communication. The team polite, very helpful, and could not have done more for us. We are costume designers, I have a lot of experience of moving furniture and goods. Jarretts are excellent and fully recommend.
"
 
 
 
 
 
 


Review 28 Jan 2024
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Pack and move from house to bungalow 1 mile apart
 

"First move for 37 yrs experience on the two-day move excellent. The team were very polite, co-operative, happy, hard-working, a pleasure to work with and knowledgeable on what was needed."
 
 
 
 
Team:
Sam Karl Paul Dave Andy M
 
 
 


Review 22 Jan 2024
Recommended by customer in NR33
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Jarretts had been recommended to me by someone who used your service for long-distance removal.
I now understand why she did this.
A first-class service
A first-class team in every aspect of delivery.
Excellent"
 
 
 
 
Team:
Andy
 
 
 


Review 18 Jan 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Top floor flat - no lift was offered to start a day earlier than planned which really helped.
Took a while to wait for key to next property (not removals issue)
 

"5* experience.
Friendly, efficient, reliable, competent staff - made the move experience less stress.
Quick response to initial enquiry. Kept in contact - which was useful as our date changed a few times!"
 
 
 
 
Team:
Dave
 
 
 


Review 18 Jan 2024
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Smoothly thanks to the guys.
 

"The 3 guys who moved us could not have been any better. My wife and I thought they were amazing, extremely helpful, polite, and efficient, nothing too much trouble for them.
All three were cheerful and approachable.
Would recommend the company highly. We had to delay our move (due to solicitor's paperwork not completed) a couple of times, Gary at the office was very understanding and very patient but we got there in the end a great company."
 
 
 
 
 
 


Review 12 Oct 2023
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went smoothly. Collected from address on completion day and delivered to new address the following day, as requested.
 

"Sam and Karl were extremely helpful and friendly. They worked hard on both days to ensure our move was as smooth as stress-free as possible."
 
 
 
 
Team:
Sam Karl
 
 
 


Review 7 Oct 2023
Recommended by customer in CO1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from Norfolk to Essex.
Three small vans were used as access both ends was limited.
Carried out over two days
 

"Sam and his crew were extremely helpful and understanding, the loading and unloading was done very efficiently, and no damage to any of our belonging. We felt reassured by their professionalism and kindness at this demanding time."
 
 
 
 
Team:
Sam
 
 
 


Review 16 Sep 2023
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Apart from the challenge of moving our (kings size) bed from downstairs - which appeared to ___ all three movers (with a combination of 60 years moving experience between the 3 of them) everything else was packed, moved out, and into our new ____ very speedily.
 

"I found the above incident very perplexing, because 2 movers had moved the same bed at the end of June 2022 without any '____'. He goes without ___ that it had gone ___ had to be able to go out.
However I found every ____ person I dealt with at Jarretts to be fantastic from ______ in the office and Luke at the movers involved - in our big move. An equally big thank you from us ___ also the replacements of the piece of ___ which was broken was handled extremely well."
 
 
 
 
Team:
Paul Danny Hayden John
 
 
 


Review 10 Aug 2023
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Ana done and accepte via email - which was great.
Team on day
Sam's first words "here to tare any stress out of move" the acceptance how hard it is moving. Nothing was too much trouble.
The way they kept checking. "
 
 
 
 
Team:
Sam Steve Karl
 
 
 


Review 14 Jun 2023
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our old house was at the end of a tight cul-de sac and for new property on a main road.
 

"The removal men were prepared on time, professional and nothing too much trouble.
We would highly recommend Jarretts. The men were first class ambassadors for Jarretts removals. "
 
 
 
 
 
 


Review 31 May 2023
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bedroom to 3 bedroom. Simple move, no packing.
 

"Good and speedy service. "
 
 
 
 
Team:
Steye Car
 
 
 


Review 26 Apr 2023
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Transfer of bungalow contents to adjacent shipping container
 

"Excellent service in all respects"
 
 
 
 
Team:
Sam Steve Irvine
 
 
 


Review 2 Apr 2023
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was extremely anxious about my heave stone table I had no need to worry at all. They were fab!
 

"The 3 guys that moved us couldn't have been more helpful. They were fantastic. Very respectful of my cats shut in various rooms so they didn't escape. Exceeding careful with my property. Thank you.
"
 
 
 
 
Team:
Paul Andy Ben
 
 
 


Review 17 Mar 2023
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Large 4 bed house - Norwich to Large 3 bed Bungalow Kakenham. Both properties down narrow shared drives. Multiple vehicles.
 

"What we thought would be a "Murderous process" was turned into a "smooth project" by the expertise of the team of very hardworking and customer focused guys. "nothing too much trouble" and they were very flexible. "
 
 
 
 
Team:
Paul Sam John Steve
 
 
 


Review 2 Mar 2023
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Paul Andy and Jacob were brilliant, very polite and very hard working. There was a shed that proved a problem but they overcame it with hard work.
 

"I was very pleased with the whole process from Jarretts, the before care and the actual move. My move date kept changing but Jarretts just made sure they could facilitate on the date, eventually had a date and they were fantastic "
 
 
 
 
Team:
Paul Jacob An
 
 
 


Review 7 Feb 2023
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move.
 

"As always a great office team without comparison.
The removal team were first class and Nathan who led them is extremely good communicator and professional. "
 
 
 
 
 
 


Review 31 Jan 2023
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The guys arrived on time.
Covered all aspects of removal process, eg- method of which room first etc.
 

"Arrived on time.
Very very pleasant helpful chaps put me at ease throughout. Had to make many phone calls throughout from initial estimate through to final moving day, due to problems in the chain.
Gary in the office, was so re-assuring, and outstanding in helping me!
Great service all round. "
 
 
 
 
Team:
Aaron Steve Paul
 
 
 


Review 31 Jan 2023
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very helpful, responsive and friendly to deal with - arranged a full house move, packing included, with one day notice! difficult old property, cottage stairs, elderly clients.
 

"Excellent service from start to finish. Polite, friendly and helpful nothing too much trouble. Very respectful of my older parents, one of whom has Alzheimer's. They made a difficult day very much easier. Would highly recommend.
NB/Price included 4 men, all packing and 2 vans (1 luton and 17 tonne)"
 
 
 
 
Team:
Irvine Andrew
 
 
 


Review 7 Jan 2023
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved on 28th Dec and I believe the 5 guys came in especially to do it. Moved from Eaton to Wymondham. Lots of furniture!
 

"The guys were polite, friendly, efficient and got the job done V.quickly given the amount of stuff that was being moved.
Thank you!"
 
 
 
 
 
 

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