Jarretts

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Jarretts 9.6/100
532 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 532 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" Sam and Karl were extremely helpful and friendly. They worked hard on both days to ensure our move was as smooth as stress-free as possible."   more
 
" Sam and his crew were extremely helpful and understanding, the loading and unloading was done very efficiently, and no damage to any of our belonging. We felt reassured by their professionalism and ki...."   more
 
" I found the above incident very perplexing, because 2 movers had moved the same bed at the end of June 2022 without any '____'. He goes without ___ that it had gone ___ had to be able to go out. Howe...."   more
 
" Ana done and accepte via email - which was great. Team on day Sam's first words "here to tare any stress out of move" the acceptance how hard it is moving. Nothing was too much trouble. The way ...."   more
 
 
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Review 12 Oct 2023
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went smoothly. Collected from address on completion day and delivered to new address the following day, as requested.
 
Cost: £1232

"Sam and Karl were extremely helpful and friendly. They worked hard on both days to ensure our move was as smooth as stress-free as possible."
 
 
 
 
Team:
Sam Karl
 
 
 


Review 7 Oct 2023
Recommended by customer in CO1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from Norfolk to Essex.
Three small vans were used as access both ends was limited.
Carried out over two days
 
Cost: £1914

"Sam and his crew were extremely helpful and understanding, the loading and unloading was done very efficiently, and no damage to any of our belonging. We felt reassured by their professionalism and kindness at this demanding time."
 
 
 
 
Team:
Sam
 
 
 


Review 16 Sep 2023
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Apart from the challenge of moving our (kings size) bed from downstairs - which appeared to ___ all three movers (with a combination of 60 years moving experience between the 3 of them) everything else was packed, moved out, and into our new ____ very speedily.
 
Cost: £2700

"I found the above incident very perplexing, because 2 movers had moved the same bed at the end of June 2022 without any '____'. He goes without ___ that it had gone ___ had to be able to go out.
However I found every ____ person I dealt with at Jarretts to be fantastic from ______ in the office and Luke at the movers involved - in our big move. An equally big thank you from us ___ also the replacements of the piece of ___ which was broken was handled extremely well."
 
 
 
 
Team:
Paul Danny Hayden John
 
 
 


Review 10 Aug 2023
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Ana done and accepte via email - which was great.
Team on day
Sam's first words "here to tare any stress out of move" the acceptance how hard it is moving. Nothing was too much trouble.
The way they kept checking. "
 
 
 
 
Team:
Sam Steve Karl
 
 
 


Review 14 Jun 2023
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our old house was at the end of a tight cul-de sac and for new property on a main road.
 
Cost: £1128

"The removal men were prepared on time, professional and nothing too much trouble.
We would highly recommend Jarretts. The men were first class ambassadors for Jarretts removals. "
 
 
 
 
 
 


Review 31 May 2023
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bedroom to 3 bedroom. Simple move, no packing.
 
Cost: £1020

"Good and speedy service. "
 
 
 
 
Team:
Steye Car
 
 
 


Review 26 Apr 2023
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Transfer of bungalow contents to adjacent shipping container
 
Cost: £804

"Excellent service in all respects"
 
 
 
 
Team:
Sam Steve Irvine
 
 
 


Review 2 Apr 2023
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was extremely anxious about my heave stone table I had no need to worry at all. They were fab!
 
Cost: £1200

"The 3 guys that moved us couldn't have been more helpful. They were fantastic. Very respectful of my cats shut in various rooms so they didn't escape. Exceeding careful with my property. Thank you.
"
 
 
 
 
Team:
Paul Andy Ben
 
 
 


Review 17 Mar 2023
Recommended by customer in NR21
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Large 4 bed house - Norwich to Large 3 bed Bungalow Kakenham. Both properties down narrow shared drives. Multiple vehicles.
 
Cost: £2208

"What we thought would be a "Murderous process" was turned into a "smooth project" by the expertise of the team of very hardworking and customer focused guys. "nothing too much trouble" and they were very flexible. "
 
 
 
 
Team:
Paul Sam John Steve
 
 
 


Review 2 Mar 2023
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Paul Andy and Jacob were brilliant, very polite and very hard working. There was a shed that proved a problem but they overcame it with hard work.
 

"I was very pleased with the whole process from Jarretts, the before care and the actual move. My move date kept changing but Jarretts just made sure they could facilitate on the date, eventually had a date and they were fantastic "
 
 
 
 
Team:
Paul Jacob An
 
 
 


Review 7 Feb 2023
Recommended by customer in NR12
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move.
 
Cost: £2100

"As always a great office team without comparison.
The removal team were first class and Nathan who led them is extremely good communicator and professional. "
 
 
 
 
 
 


Review 31 Jan 2023
Recommended by customer in NR8
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The guys arrived on time.
Covered all aspects of removal process, eg- method of which room first etc.
 

"Arrived on time.
Very very pleasant helpful chaps put me at ease throughout. Had to make many phone calls throughout from initial estimate through to final moving day, due to problems in the chain.
Gary in the office, was so re-assuring, and outstanding in helping me!
Great service all round. "
 
 
 
 
Team:
Aaron Steve Paul
 
 
 


Review 31 Jan 2023
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very helpful, responsive and friendly to deal with - arranged a full house move, packing included, with one day notice! difficult old property, cottage stairs, elderly clients.
 
Cost: £1296

"Excellent service from start to finish. Polite, friendly and helpful nothing too much trouble. Very respectful of my older parents, one of whom has Alzheimer's. They made a difficult day very much easier. Would highly recommend.
NB/Price included 4 men, all packing and 2 vans (1 luton and 17 tonne)"
 
 
 
 
Team:
Irvine Andrew
 
 
 


Review 7 Jan 2023
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved on 28th Dec and I believe the 5 guys came in especially to do it. Moved from Eaton to Wymondham. Lots of furniture!
 
Cost: £1160

"The guys were polite, friendly, efficient and got the job done V.quickly given the amount of stuff that was being moved.
Thank you!"
 
 
 
 
 
 


Review 17 Nov 2022
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We received the quote and by time of exchange you filled up! after a log of stress you were able to squeeze us in, but not the easiest start!
 
Cost: £1696

"The removal guys were excellent, very enthusiastic, friendly and a pleasure to provide tea and biscuits for!"
 
 
 
 
 
 


Review 28 Sep 2022
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a fairly straightforward move, from a flat to a bungalow about 40 miles away. The most difficult part was the men had to wait almost three hours until I could get the key.
 

"I am 84 years old, and was quite stressed about my move. This team of men were quite amazing they were pleasant, efficient and polite and respectful, both of me and my furniture etc, I couldn't thank them enough best wishes to them all
Wendy Pearson."
 
 
 
 
 
 


Review 20 Aug 2022
Recommended by customer in NR12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved 3-bed semi incl. outdoors and a piano, very short notice from exchange to completion (2 days)
 
Cost: £1336

"The team were very brilliant, very helpful, professional and calming on the lead up to and on the move day.
I can't recommend them enough. The flexibility on move dates also made a huge difference to how smoothly it all ran special shout out to Gary for all of his help."
 
 
 
 
 
 


Review 27 Jul 2022
Recommended by customer in EX17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Norwich to Croydon Devon 306 miles
 
Cost: £5496

"Very professional firm, made sure you understand what was required from us and what aspects the firm would do. Very polite, caring, quick, and efficient team.
Nothing was too much either loading or unloading into new home simply brilliant.
I could not praise the team enough - They exceeded my expectations and very proud to have chosen their firm to do the work for us."
 
 
 
 
Team:
Sam
 
 
 


Review 21 Apr 2022
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
One removal from house items put into storage
One removal from storage to new property
 
Cost: £800

"Overall a good company to deal with, continuity when paying storage costs. Same chap in the office excellent removal men both times even found they had hung my clothes in w/robe lovely surprise."
 
 
 
 
Team:
Paul Matty
 
 
 


Review 10 Jan 2022
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move we felt was very challenging considering we had a garage full of three sheds that were cleared out and that is without all that was in the house. The three lovely men who came made it all look easy.
 
Cost: £1160

"We picked the best when we made the decision to ask Jarretts to do our removal very friendly, very professional, and very quick. The bungalow we were buying (going through probate) the seller kindly allowed us to store all of our belonging. In the double bungalow garage. Jarretts managed to get everything into the bungalow they were wonderful.
Thoroughly recommend Jarretts."
 
 
 
 
 
 

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