Jarretts

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Jarretts 9.6/100
492 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 492 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Amazing service, great responsible team listened, responded and helped to make move as enjoyable as poss went over and above my expectations"   more
 
" Just wanted to say Andy and Aron were absolutely the making of a great move day. They were friendly and went above and beyond with helping us (even help look for a lost wedding ring) Please give them ...."   more
 
" Jarretts managed to fit us in with just one weeks notice. The move was fraught with delays caused by the solicitors. Gary, Duncan, and the team were so helpful, moved the bed and a couple of chair...."   more
 
" Move went brilliantly both our of flat and into house. Derek, Paul, John and Andy - marvellous, friendly, courteous great service use them 3 x s before. Definitely use them again (but hopefully won't...."   more
 
 
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Customer Reviews
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Review 11 Jun 2021
Recommended by customer in NR2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three day move of large home.
 

"Amazing service, great responsible team listened, responded and helped to make move as enjoyable as poss went over and above my expectations"
 
 
 
 
Team:
Paul Ervin Nathan Jordan
 
 
 


Review 7 May 2021
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Just wanted to say Andy and Aron were absolutely the making of a great move day. They were friendly and went above and beyond with helping us (even help look for a lost wedding ring) Please give them a pat on the back they deserve it. Great representation."
 
 
 
 
Team:
Andy Aron
 
 
 


Review 27 Apr 2021
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3-storey townhouse with lots of stairs - and 2500 sq feet of furnishings to a bungalow
 
Cost: £2940

"Jarretts managed to fit us in with just one weeks notice. The move was fraught with delays caused by the solicitors.

Gary, Duncan, and the team were so helpful, moved the bed and a couple of chairs in on the Friday (16th April) at 5 PM and came back early Sat AM to complete the move.

Well done to you all and thank you from 2 very stressed out pensioners!"
 
 
 
 
Team:
Sam Jamie
 
 
 


Review 22 Apr 2021
Recommended by customer in NR3
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4-storey flat (no lift) to 2-storey house stairs in flat were a challenge.
 
Cost: £977

"Move went brilliantly both our of flat and into house.
Derek, Paul, John and Andy - marvellous, friendly, courteous great service use them 3 x s before. Definitely use them again (but hopefully won't move again!!!"
 
 
 
 
Team:
Derek Paul John Andy
 
 
 


Review 19 Apr 2021
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3-bedroom terraced house to 4-bedroom detailed house.
 
Cost: £776

"Fantastic team reliable company. They even unjudged to deal with a difficult bed, by escalation to the boss!"
 
 
 
 
Team:
Andy Nathan Pa
 
 
 


Review 7 Apr 2021
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 4-bed house.
 
Cost: £1236

"Move went very smoothly. The three-man teamwork excellent. "
 
 
 
 
Team:
Michael Emma Paul
 
 
 


Review 7 Apr 2021
Recommended by customer in NR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was fantastic beautiful clean lorry men were so helpful nothing too much trouble.
A*
 
Cost: £800

"It was amazing the men worked together a proper team, and before a blink of an eye! It was loaded so quick just absolutely fabulous."
 
 
 
 
Team:
Andy Shaun Aron
 
 
 


Review 30 Mar 2021
Recommended by customer in NR9
 My Age: 70 + 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sean and Duncan were extremely helpful in every way and made our move less stressful.
 
Cost: £600

"They were extra careful with our belongings, we couldn't fault them in any way."
 
 
 
 
Team:
Sean Dunc
 
 
 


Review 2 Dec 2020
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove furniture from 3 bed bungalow to a further bungalow. Plus summer house furniture and shed contents.
 
Cost: £916

"Excellent service throughout and a great crew on the day."
 
 
 
 
Team:
Jimmy Arron Matt
 
 
 


Review 1 Dec 2020
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved just across the road.
 
Cost: £660

"Move went very smoothly men were brilliant."
 
 
 
 
 
 


Review 2 Nov 2020
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Awkward narrow lane.
 
Cost: £840

"Team behaved responsibly during this pandemic."
 
 
 
 
Team:
Paul Sam Danny
 
 
 


Review 2 Nov 2020
Recommended by customer in NR12
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Norwich to Stalham
No real challenges.
 
Cost: £915

"Excellent team - friendly polite and careful as always whole process. Not stressful despite date changes.

First class and would highly recommended."
 
 
 
 
Team:
Jimmy Sam Allon
 
 
 


Review 23 Oct 2020
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a lot of belongings from a big house to slightly smaller.
 
Cost: £1339

"3 men on 2 days

1.packing

2.putting into lorries and unloading worked very hard, through out the days."
 
 
 
 
 
 


Review 15 Oct 2020
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £660

"Brilliant team couldn't fault them"
 
 
 
 
 
 


Review 15 Sep 2020
Recommended by customer in YO25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a 2 day longish distance move. We had an interesting collection of garden ornaments and plants and thing that must look like rubbish. They never batted an eyelid.
 

"Jimmy and Sam were absolutely brilliant.

We were impressed by the whole experience from Chris with his estimate and Gary with his helpfulness what a super team effort. Over the 2 days we saw was hard.

Jimmy and Sam worked efficient, polite and so helpful. You should be proud of them."
 
 
 
 
Team:
Jimmy Sam
 
 
 


Review 1 Sep 2020
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The lads were brilliant - amazing and they work so hard.

The most stressful day of my life - helped by the men.

Your website was also good.
 
Cost: £1016

"To be honest you were only $18.00 more than the quote from cookes so it was not down to money why we decided to go with you.

The gentleman who came round was the only person to explain about late keys. He explained that the men have to be paid overtime and if this happens we should give the invoice to our solidtors to give to the sellers.

Cook wanted $48 and then they would not change us if we were late. Another company in Deveham said $100 an hour - if we were late.

So Jarretts is not a money making Grasorany company."
 
 
 
 
Team:
Matt Sam Aron Jon
 
 
 


Review 18 Aug 2020
Recommended by customer in BH13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 floor house to flat. 250 mile distance.

Flat on first floor requiring delivery of property upstairs.
 
Cost: £2100

"Excellent, professional service. Thanks!"
 
 
 
 
Team:
Andy Aron
 
 
 


Review 11 Aug 2020
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 3 bed house to 4 bed. 5 miles distance, no challenges encountered.
 
Cost: £1320

"Pre-move communication could have been better. Had to chose for invoice and quote. Confirmation was emailed 2 days before move.

Packing day 1 move day could not fault. 5 * service van arrived on time, staff were friendly and polite. Got to work straight away. Everything packed well and labelled correctly.

Made all our furniture so we had beds to sleep in.

Would highly recommend Jarretts - great job, great price."
 
 
 
 
Team:
Matt Sam Jon Jimmy
 
 
 


Review 5 Aug 2020
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A standard move from our previous house.
 
Cost: £600

"Fantastic service.

Professional, efficient and value for money."
 
 
 
 
Team:
Matt Aron
 
 
 


Review 24 Apr 2020
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a large house to a smaller one-including many books, antiques, and large plants.
 
Cost: £750

"Helpful, courteous and friendly. Everything done carefully and quickly couldn't have been happier. Used before, would use again and certainly recommend. "
 
 
 
 
Team:
Jimmy Paul H
 
 
 

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