Jarretts

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Jarretts 9.6/100
508 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 508 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant team worked so swiftly and took great care, friendly, and positive even when waiting five hours for key to be released. We were very pleased with everything they did. We would happily recomm...."   more
 
" Your guys were super helpful nothing was too much trouble. Would recommend again."   more
 
" The team were lovely, friendly, swift and efficient. They rose to any challenges without complaint made the whole process as easy as possible. We had access ____ on the drive and they ___ at the prob...."   more
 
" Both Sam and Jamie could not have been more polite and ready and willing to help me. They were excellent on packing up some of my larger items as well as ensuring my smaller items were well packed and...."   more
 
 
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Customer Reviews
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Review 3 Dec 2021
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Family home moved using large lorry and two small ones.
 
Cost: £1440

"Brilliant team worked so swiftly and took great care, friendly, and positive even when waiting five hours for key to be released. We were very pleased with everything they did. We would happily recommend Jarretts and use the company for a third time. "
 
 
 
 
Team:
Sam Jamie Matty
 
 
 


Review 22 Nov 2021
Recommended by customer
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Your guys were super helpful nothing was too much trouble. Would recommend again."
 
 
 
 
Team:
Matty Sam Jamie
 
 
 


Review 18 Nov 2021
Recommended by customer in CM9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The furniture had to be moved to two separate addresses and the team handled the separation of goods very well
 
Cost: £2286

"The team were lovely, friendly, swift and efficient. They rose to any challenges without complaint made the whole process as easy as possible.
We had access ____ on the drive and they ___ at the problem while remaining cheerful throughout.
Thank you!
"
 
 
 
 
Team:
Jamie Sam Matt
 
 
 


Review 13 Nov 2021
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 2-bed house into storage facilities offered. Marvellous driving of such a large vehicle into a small area.
 
Cost: £700

"Both Sam and Jamie could not have been more polite and ready and willing to help me. They were excellent on packing up some of my larger items as well as ensuring my smaller items were well packed and protected I hope they are allocated to me when I am ready to move into my new house.
Sam patiently listed all of my belongings."
 
 
 
 
Team:
Jamie Sam
 
 
 


Review 11 Oct 2021
Recommended by customer in NR15
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move of only smiles from a 4-bed house to a 3-bed bungalow. What could be simpler.
And it was - simple.
 
Cost: £1060

"An excellent team, no fuss, no bother, just got on with the job, polite and efficient.
A no-fuss move."
 
 
 
 
Team:
Kevin Hayden Paul
 
 
 


Review 11 Oct 2021
Recommended by customer in TN16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move took place when there was very high demand for house removals (prior to sept stamp duty deadline) although fully booked with storage space tight, Duncan Snelling at Jarretts was prepared to be flexible regarding arrangements into store and out again. The reassuring manner at a time of considerable stress was greatly appreciated
 
Cost: £3345

"The two removal teams were excellent. Nothing was too much trouble for them on either occasion.
Unfortunately, I cannot recall their names, which is a pity became they were all impressive.
Highlight was a superb piece of manoeuvering by the driver (Andy?) into our lane. Residents who watch and said they had never seen a vehicle of that size in the lane. Impressive is an understatement!"
 
 
 
 
 
 


Review 21 Sep 2021
Recommended by customer in HD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prolonged wait by _____ to moving date.
The lads enjoyed the scenery on the trip up to Yorkshire.
 
Cost: £2780

"The lads were very polite and respectful with both us and our belongings.
Everything packed, wrapped and safely stored on the lorry
We made sure that a good supply of tea/coffee and biscuits during packing and loading.
Also tea/coffee and rolls for lunch the next day while unloading.
Very pleasant all round"
 
 
 
 
Team:
Jamie Ma
 
 
 


Review 2 Sep 2021
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £960

"Good"
 
 
 
 
 
 


Review 16 Aug 2021
Recommended by customer in ME3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stairs
 

"Very good service - Tim and Sam were a credit to the company"
 
 
 
 
Team:
Jimmy Sam
 
 
 


Review 3 Aug 2021
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Wonderful team of men; they made an emotional and stressful day so easy - thank you."
 
 
 
 
 
 


Review 5 Jul 2021
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thee storey property with difficult/narrow access points. Everything ran smoothly!
 

"Matt, Sam and Jamie were fantastic, friendly and worked extremely hard - nothing was too much trouble - a credit to your company."
 
 
 
 
Team:
Matt Sam Jamie
 
 
 


Review 30 Jun 2021
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everyone we dealt with at Jarretts work very helpful, this includes all office staff and the team who moved us. Nothing was too much effort and could not have helped us anymore than they did.
 

"We would definitely recommend Jarretts, and we would have no hesitation in using their service again."
 
 
 
 
 
 


Review 29 Jun 2021
Recommended by customer in IP21
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two moves involved, packing, then storage then moving to a temporary address.
Moving to permanent address in approx eight weeks time.
 

"We were very grateful to you for fitting our move in with all the pressure of the stamp duty holiday.
The team were great and very helpful in checking where we wanted items put in the property."
 
 
 
 
Team:
Matt Sam Andy Jamie
 
 
 


Review 28 Jun 2021
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quick, efficient, and professional.
 
Cost: £1579

"Jamie, Paul, Matt, Sam, John were helpful, professional, and highly competent."
 
 
 
 
Team:
Jamie Sam Paul Matt John
 
 
 


Review 22 Jun 2021
Recommended by customer in NR30
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
With very little notice, you managed to fit me in and move my furniture from a house to storage and then again from storage to a bungalow after a few weeks. It rained both days, but your staff handled it brilliantly.
 

"The whole team was professional, courteous, and efficient. We felt safe in their hands. Andy and Jordan were exceedingly helpful and pleasant to talk to. They couldn't be more accommodating. My furniture is in perfect condition, as are any walls, carpets, and door frames, thanks to their excellent level of care.
Thank you so much!"
 
 
 
 
Team:
Andy Jord
 
 
 


Review 22 Jun 2021
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1560

"Superb team!!"
 
 
 
 
Team:
Paul Martin Derek Ervin
 
 
 


Review 11 Jun 2021
Recommended by customer in NR2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three day move of large home.
 

"Amazing service, great responsible team listened, responded and helped to make move as enjoyable as poss went over and above my expectations"
 
 
 
 
Team:
Paul Ervin Nathan Jordan
 
 
 


Review 7 May 2021
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Just wanted to say Andy and Aron were absolutely the making of a great move day. They were friendly and went above and beyond with helping us (even help look for a lost wedding ring) Please give them a pat on the back they deserve it. Great representation."
 
 
 
 
Team:
Andy Aron
 
 
 


Review 27 Apr 2021
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3-storey townhouse with lots of stairs - and 2500 sq feet of furnishings to a bungalow
 
Cost: £2940

"Jarretts managed to fit us in with just one weeks notice. The move was fraught with delays caused by the solicitors.

Gary, Duncan, and the team were so helpful, moved the bed and a couple of chairs in on the Friday (16th April) at 5 PM and came back early Sat AM to complete the move.

Well done to you all and thank you from 2 very stressed out pensioners!"
 
 
 
 
Team:
Sam Jamie
 
 
 


Review 22 Apr 2021
Recommended by customer in NR3
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4-storey flat (no lift) to 2-storey house stairs in flat were a challenge.
 
Cost: £977

"Move went brilliantly both our of flat and into house.
Derek, Paul, John and Andy - marvellous, friendly, courteous great service use them 3 x s before. Definitely use them again (but hopefully won't move again!!!"
 
 
 
 
Team:
Derek Paul John Andy
 
 
 

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