Reddaways Removals Ltd

Hillways, South Zeal
Okehampton
Devon
EX20 2JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
819 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 819 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal men were all very polite and helpful and made the move very easy and stress free for me. I would recommend this company in a heartbeat."   more
 
" Very pleased with the service provided."   more
 
" As we have come to expect from Reddaways efficient, polite, careful punctual staff making the move stress free. "   more
 
" Excellent staff"   more
 
About Us


As a long standing member of the British Association of Removers we are dedicated to proving a level of service beyond our customers expectations. Our friendly team of staff are committed to ensuring your move goes as smoothly as possible.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 23
boxes 18
Brilliant 27
care 46
careful 22
cheerful 39
class 19
considerate 19
courteous 61
crew 23
definitely 20
delighted 18
easy 18
efficient 101
efficiently 18
Excellent 165
experience 21
Extremely 50
family 17
fantastic 37
free 20
friendly 119
friends 18
furniture 27
good 84
great 60
Guys 27
happy 28
hard 33
help 21
helpful 181
Highly 70
impressed 27
packed 23
packing 41
pleasant 26
pleased 26
pleasure 19
polite 113
professional 94
property 22
recommend 147
Reddaways 161
removal 68
service 184
stressful 38
team 116
thank 50
thanks 35
trouble 48
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2020
Recommended by customer in EX21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They moved my garden shed and had to put it into my garage it was very hard too these to fit it through the doors.
But they succeeded and with good humour and patience
 
Cost: £823

"The removal men were all very polite and helpful and made the move very easy and stress free for me.
I would recommend this company in a heartbeat."
 
 
 
 
 
 


Review 8 Jan 2020
Recommended by customer in EX20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £904

"Very pleased with the service provided."
 
 
 
 
 
 


Review 8 Jan 2020
Recommended by customer in EX8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house narrow driveway.
 
Cost: £1244

"As we have come to expect from Reddaways efficient, polite, careful punctual staff making the move stress free. "
 
 
 
 
 
 


Review 5 Jan 2020
Recommended by customer in EX20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of changes on our move date which the staff were very reassuring about
 
Cost: £1000

"Excellent staff"
 
 
 
 
 
 


Review 5 Jan 2020
Recommended by customer in EX20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenging moving dates handled very clearly.
 
Cost: £1167

"Excellent."
 
 
 
 
 
 


Review 27 Dec 2019
Recommended by customer in TQ13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The removal men were amazing, nothing was too much trouble, they wrapped items such as mirrors as we hadn't manage to wrap safely at the last minute. Super helpful, polite and efficient.
I would definitely use this company again. "
 
 
 
 
 
 


Review 19 Dec 2019
Recommended by customer in PL20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House swap between two adjacent properties. This needed manpower rather than vehicles. One property had a narrow granite spiral staircase.
 
Cost: £648

"Cannot fault the fantastic team that turned up yesterday - cheerful, professional, courteous and skillful.
Overall a great experience at a potentially stressful time. "
 
 
 
 
Team:
Daniel Aron Mike Steve Jo
 
 
 


Review 19 Dec 2019
Recommended by customer in EX3
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move from a house with poor access to a smaller house, through narrow streets and with no parking.
 
Cost: £963

"Geoff and his team were exemplary. Helpful, flexible, charming. If you have in Mid or South Devon, you'd be left to use any other company. Many thanks to you and to the back-up office staff. "
 
 
 
 
 
 


Review 16 Dec 2019
Recommended by customer in FX20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Gidleigh to Throwleigh But with one month's storage in between.
 
Cost: £4920

"Excellent service. Very friendly, courteous and careful. I would have no hesitation to use them again."
 
 
 
 
Team:
Richard Daniel
 
 
 


Review 2 Dec 2019
Recommended by customer in TQ13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very smooth and happy move with excellent staff.
 

"The whole process of moving was excellently facilitated and completed by Reddaways staff.
It could have been very stressful but their speed discussion and respectful attitude made it all very easy.
There were no breakages or lost items. "
 
 
 
 
Team:
Geoff Mike Arron Daniel R
 
 
 


Review 26 Nov 2019
Recommended by customer in EX20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The company moved heavy oak bookcases up steep stairs without any damages. They cheerfully put many boxes of books up a vertical ladder into the Agtic.
 
Cost: £1809

"They made the whole move as smooth and professional as I could hope for. At the same time they were patient and humorous."
 
 
 
 
 
 


Review 25 Nov 2019
Recommended by customer in EX20
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1687

"A good job in every respect. "
 
 
 
 
 
 


Review 7 Nov 2019
Recommended by customer in EX39
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 31 Oct 2019
Recommended by customer in EX4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household move to village 15 miles away
2 bed flat to 3 bedroom house.
 

"Guys were amazing very approachable and professional.
They made the move very very easy!"
 
 
 
 
Team:
Daniel And Co
 
 
 


Review 31 Oct 2019
Recommended by customer in TQ13
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move furniture - everything from one property to another in same area. Packed everything.
 
Cost: £1702

"Excellent - so helpful before, during and after the move. "
 
 
 
 
Team:
Mike Clinch Geoff Clinch
 
 
 


Review 25 Oct 2019
Recommended by customer in EX37
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A two storey bath conversion in south Wiltdrine to a three storey midein house set on the side of a hill in North Devon.
Effects put into storage for 3 weeks between moves.
 
Cost: £4344

"From first contact to final delivery. Reddaways were efficient, most helpful, professional and friendly. Nothing was too much trouble and the moves were therefore stressfree. Fragile items were amazingly wrapped and protected.
We were pleased that the company asked us to keep paper and cardboard to be returned for re-use. "
 
 
 
 
Team:
Mike Daniel James Aron
 
 
 


Review 22 Oct 2019
Recommended by customer in TQ13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved out of home of 32 years into store. The company did all the packing with great care moved into new home 6/12 late
 
Cost: £3000

"A marvelous company. Very efficient and so helpful.
Nothing too much trouble. "
 
 
 
 
 
 


Review 22 Oct 2019
Recommended by customer in EX20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house and 1/2 - 3/4 mile away.
 
Cost: £1359

"Excellent service. The men were very efficient accompanied by smiles. No adverse comments. "
 
 
 
 
 
 


Review 14 Oct 2019
Recommended by customer in EX18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bedroom bungalow to 4 bedroom house - about 1/2 mile away. Packing fragile items.
 
Cost: £1809

"Sensitive, accommodating and flexible to our needs and wishes. A good move. "
 
 
 
 
 
 


Review 7 Oct 2019
Recommended by customer in EX19
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Escaping to country! with our house contents and almost all of our garden.
 
Cost: £3600

"We could not have found such a nicer bunch of guys.
Really organised and quick, helpfull and friendly would not hesitate in recommending you.
Thank you for making our move so enjoyable. "
 
 
 
 
Team:
Mike Aron
 
 
 

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