W McMullin & Sons

27 Desborough Lane, St Judes
Plymouth
Devon
PL4 9PJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
650 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 650 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were all considerate, hardworking and very helpful. This was not a straight forward move but they did their utmost to make the move as least stressful as possible for us. They were all very ...."   more
 
" Nothing was too much trouble for the staff a most helpful approach in dealing with them - like 'old friends', methodical patient and businesslike and got on with this work o removal and loading, then ...."   more
 
" Staff who provided the quotation, office staff dealing with arrangements and removal men were all friendly, courteous and very helpful. It was an excellent experience all around. Value for money ratin...."   more
 
" Excellent movers, friendly and helpful, made a stressful experience all the easier. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

belongings 14
better 14
boxes 16
Brilliant 25
care 22
careful 16
certainly 18
cheerful 28
courteous 42
crew 16
definitely 32
easy 14
efficient 82
excellent 123
experience 17
extremely 40
family 19
free 16
friendly 116
friends 21
furniture 31
good 71
great 52
guys 29
happy 31
hard 53
help 19
helped 15
helpful 127
Highly 38
impressed 19
like 14
McMullin 43
McMullins 36
packing 25
pleasant 25
pleased 44
polite 69
problems 15
professional 78
Punctual 13
really 31
recommend 110
recommended 16
removal 62
service 148
stressful 35
team 96
Thank 43
trouble 47
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Dec 2019
Recommended by customer in PL10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Awkward lorry access to house of departure. Steep steps into delivery address.
 
Cost: £696

"The team were all considerate, hardworking and very helpful. This was not a straight forward move but they did their utmost to make the move as least stressful as possible for us. They were all very professional and pleasant. "
 
 
 
 
Team:
Tommy Vincent Jay
 
 
 


Review 28 Nov 2019
Recommended by customer in PL7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and effect from 2nd home to main home. (including a piano - upright) and 48 stairs from entrance to feat on 2nd floor)
 
Cost: £706

"Nothing was too much trouble for the staff a most helpful approach in dealing with them - like 'old friends', methodical patient and businesslike and got on with this work o removal and loading, then delivery at the receiving end.
Highly recommended. "
 
 
 
 
Team:
Jamie Rean Kurt
 
 
 


Review 19 Nov 2019
Recommended by customer in NR9
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of some furniture, bedding and other effects from house of deceased in Devon to house of granddaughter in York and daughter in Norfolk. One luton van, 2 men.
 
Cost: £2160

"Staff who provided the quotation, office staff dealing with arrangements and removal men were all friendly, courteous and very helpful. It was an excellent experience all around. Value for money rating is below 10 only because we though the price to be on the high side but against that quality was impeccable. Both men were very good, but I'd like to make a special mention of Dean. "
 
 
 
 
Team:
Dean Kurtis
 
 
 


Review 18 Nov 2019
Recommended by customer in PL3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent movers, friendly and helpful, made a stressful experience all the easier. "
 
 
 
 
Team:
Dean Jay Kurtis
 
 
 


Review 15 Nov 2019
Recommended by customer in PL3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Minimal furniture and lots of boxes. Conservatory furniture (3 piece suite and coffee table glass top) Garden box and garden equipment and tools.
Awkward split staircase and steps outside front door.
 
Cost: £491

"Vincent and Alan coped with all challenges and were excellent as a team. Giving the customer, the feeling everything was under their professional control. The customer there for could relax knowing Vincent. Allan were in control of the whole move, and they were!"
 
 
 
 
Team:
Vincent Alan
 
 
 


Review 12 Nov 2019
Recommended by customer in PL3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 3bed semi to a 4bed terraced house on 3 levels
 
Cost: £480

"Everyone was polite, pleasant and helpful. Very quick and efficient nothing was too much trouble for them. I will definitely recommend McMullins to my friends and family. Thank you all for your help "
 
 
 
 
Team:
Dean Luke Tommy
 
 
 


Review 7 Nov 2019
Recommended by customer in PL7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £540

"The removal men was very, very helpful. Covered the carpet as it was raining. Worked very hard at both ends. The men were very jolly. Nothing was any trouble. "
 
 
 
 
Team:
Shaun Vincent
 
 
 


Review 5 Nov 2019
Recommended by customer in PL6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House from Plympton, Plymouth to Plymouth but different address.
 
Cost: £1080

"Wonderful company from start to finish.
Couldn't fault anything would use again! Many thanks to all concerned!"
 
 
 
 
Team:
Shaun Dean Jay Kurtis Tom
 
 
 


Review 31 Oct 2019
Recommended by customer in TQ13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a very rural location on Dartmoor with difficult access and 3 storeys in a 300 year old cottage not an easy move.
 
Cost: £840

"I asked for 3 men as I was not sure how to take my large wardrobe apart. They arrived at 9a.m as promised and were superb, efficient professional and enthusiastic starting straight away and only stopping once for a team. Their attitude and humour was just right as we were stressed and worried. "
 
 
 
 
Team:
Shaun Tommy Luke
 
 
 


Review 28 Oct 2019
Recommended by customer in PL7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall 4 bedroom house move to 3 bed bungalow, inc, Domestic garage and garden tools.
 
Cost: £864

"The operative were timely, courteous and very competent. "
 
 
 
 
Team:
Vincent Luke Shaun
 
 
 


Review 25 Oct 2019
Recommended by customer in PL9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a 2 day move: McMullin arrived day before our move to pack over belongings into van allowing us to completely clean property. Then arrived at new property on completed to unload our belongings.
 
Cost: £1020

"Cannot fault McMullin at all. Having a 2 day move was by far the least stressful option as it allowed us to really clean our old property before having it over to new occupants. The 3 men on the team were courteous polite and very respectful to both us and our belongings at all times. They certainly made a very stressful time a much less worrying one with all their kindness and professionalism. I would recommend them highly to anyone needing removal. "
 
 
 
 
Team:
Vincent Kurtis Shaun
 
 
 


Review 25 Oct 2019
Recommended by customer in PL12
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It all went very smoothly and efficiently.
 
Cost: £550
 
 
Team:
Tommy Jamie
 
 
 


Review 17 Oct 2019
Recommended by customer in PL20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and effects from one assisted living flat to another. Removers staff had to negotiate difficult parking limitations, lifts as neither flat was on the ground floor; One flat geographically difficult with narrow roads and poor sign posting but they coped.
 
Cost: £492

"This feedback is given on behalf of a gentlemen by myself as one of his power of attorney.

This is the second time that McMullin and Sons have moved him (both times without any complaint or negative issues). McMullin & Sons is an old and respected removal company in Plymouth and I would have no hesitation in recommending them. Wishing them continued success. Thank you. "
 
 
 
 
Team:
Tommy
 
 
 


Review 23 Sep 2019
Recommended by customer in PL12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mc Mullin & Sons moved the entire contents of our house (most of which is crap!!) to another property 1/2 mile away. Super impressed with Tommy's Skills to get the lorry parked on the drive.
 
Cost: £746

"Tommy and Jay were like fairy god mothers, Tadan... They turned up, introduced themselves were friendly, happy, obliging, courteous, bought a good sense of humor with them and worked expediently.
The next thing we knew Tadah... We were have new house, furniture in place, wardrobes had been put all together and it was time to celebrate!! Thank you so so much Tommy and Jay you are both wonderful. "
 
 
 
 
Team:
Tommy Jay
 
 
 


Review 20 Sep 2019
Recommended by customer in PL17
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £768

"Excellent, second time of using them, would recommend anytime and have. "
 
 
 
 
Team:
Dean Shaun Tommy
 
 
 


Review 16 Sep 2019
Recommended by customer in PL21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access to new property. Handled with great expertise
 
Cost: £3240

"Very happy with the entire move!"
 
 
 
 
Team:
Sean Jay Alan Vincent
 
 
 


Review 9 Sep 2019
Recommended by customer in PL4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"They were very very polite and good energy very helpful and amazing
10-10"
 
 
 
 
Team:
Tommy Jay
 
 
 


Review 4 Sep 2019
Recommended by customer in PL21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had a very steep drive so not an easy move
 
Cost: £600
 
 
Team:
Shaun Jay
 
 
 


Review 22 Aug 2019
Recommended by customer in PL3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a property with access up 30 steps but this was no issues and the guys worked brilliantly.
 
Cost: £599

"Nothing was too much trouble and Deary, Shavan and Luke were thoroughly professional throughout the day
Thank you!"
 
 
 
 
Team:
Dean Shaun Luke
 
 
 


Review 21 Aug 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good
 

"This is the second time I have used McMullins. Excellent service and would recommend them. "
 
 
 
 
Team:
Shaun Ja
 
 
 

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