W McMullin & Sons

27 Desborough Lane, St Judes
Plymouth
Devon
PL4 9PJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
629 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 629 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were great on both days, friendly informative and easy to work with. "   more
 
" I have nothing but praise for the service we received from McMullin & Sons. They "hung on" for our dates - They came in, on the day-got on with the packing and moving without issues, Great bunch of la...."   more
 
" I would just like to say that "I did all this on my own but was offered all the help I could possibly need step by step thank you. "   more
 
" Moving from Cornwall to Nottingham was stressfull but the men that moved us put us at our ease. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

belongings 13
better 14
boxes 16
brilliant 25
care 22
careful 16
certainly 17
cheerful 28
courteous 37
crew 16
definitely 31
easy 14
efficient 79
excellent 118
experience 15
extremely 40
family 18
free 16
friendly 113
friends 19
Furniture 29
good 68
great 52
guys 29
happy 29
hard 52
help 18
helped 15
helpful 119
highly 36
impressed 19
McMullin 41
McMullins 34
packing 25
pleasant 23
pleased 44
polite 66
problems 15
professional 74
Punctual 13
really 30
recommend 106
recommended 15
recommending 17
removal 57
service 147
stressful 32
team 92
thank 39
trouble 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Aug 2019
Recommended by customer in SP7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Plymouth, Devon to Shaftesbury, Dorset.
3 bed house over 3 floors was stepped access on a busy inner city road.
 
Cost: £1200

"The team were great on both days, friendly informative and easy to work with. "
 
 
 
 
Team:
Vincent Luke
 
 
 


Review 2 Aug 2019
Recommended by customer in PL6
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had many challenges with "up and down" dates with our solicitors for completion and moving. McMullin & Sons were excellent, very patient and courteous - they "hung on"for us!!Great people.
 
Cost: £960

"I have nothing but praise for the service we received from McMullin & Sons. They "hung on" for our dates - They came in, on the day-got on with the packing and moving without issues, Great bunch of lads - Thanks so much for making our move less stressful.
"
 
 
 
 
Team:
Vinvent Shaun Kurtis
 
 
 


Review 1 Aug 2019
Recommended by customer in PL12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was an "emotional" (very, very) day!
 
Cost: £480

"I would just like to say that "I did all this on my own but was offered all the help I could possibly need step by step thank you. "
 
 
 
 
Team:
Tom Dean
 
 
 


Review 12 Jul 2019
Recommended by customer in NG17
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The men were very helpfull and courteous I would recommend McMullin to anyone moving home.
 
Cost: £2040

"Moving from Cornwall to Nottingham was stressfull but the men that moved us put us at our ease. "
 
 
 
 
Team:
Dean Jacob Kurtis
 
 
 


Review 29 Jun 2019
Recommended by customer in PL9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large 5 bedroom house. Downsizing to 3 bedroom bungalow close by. Some of our furniture needed dismantling and reassembling to get it out and in doorways.
 
Cost: £938

"The removal men were excellent they took care of our possessions. They were cheerful, polite and handled our possessions respectfully. We had a long wait from vacating our property and being able to access the new.
The man remained cheerful and polite throughout and despite nearly going home time. Still looked after us"
 
 
 
 
Team:
Dean Jacob Jay Kurtis
 
 
 


Review 29 Jun 2019
Recommended by customer in PL9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very heavy piano that required extra people to move, they turned up exactly when needed at both ends.
 
Cost: £780

"Amazing!!!
Our whole day was made so stress free, by the team's efficiency, professionalism and friendliness. "
 
 
 
 
 
 


Review 27 Jun 2019
Recommended by customer in PL9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a house into a ground floor flat.
 
Cost: £600

"Both guys were excellent and worked very hard and were considerate and helpful. Would have wished save from of covering over carpets. "
 
 
 
 
Team:
Dean Jay
 
 
 


Review 17 Jun 2019
Recommended by customer in P19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight - forward move.
 
Cost: £696

"Move went very smoothly, very nice removal guys. "
 
 
 
 
Team:
Tommy Vincent Kurtis
 
 
 


Review 17 Jun 2019
Recommended by customer in PL7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £450

"The men were extremely good, we had terrible weather that day. "
 
 
 
 
Team:
Dean Luke
 
 
 


Review 10 Jun 2019
Not Recommended by customer in PL5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was good ad the two men did were patient when there was an issue with getting into the new build.
 

"Felt like they didn't do most of the work as they asked our family members to help them do their job. "
 
 
 
 
Team:
Tommy Jacob Kirtis
 
 
 


Review 28 May 2019
Recommended by customer in PL9
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All your workmen were very good indeed. "
 
 
 
 
Team:
Tommy Luke
 
 
 


Review 24 May 2019
Recommended by customer in PL4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The steps on removal from Saltash house.
 
Cost: £780

"The crew were polite at all times and kept us informed at all times. "
 
 
 
 
Team:
Tommy Jacob Jay
 
 
 


Review 16 May 2019
Recommended by customer in PL6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very slick operation nothing was too much trouble team very polite and agreeable.
 
Cost: £1404

"Totally happy with the service and package. "
 
 
 
 
Team:
Dean Tommy Alan Luke
 
 
 


Review 10 May 2019
Recommended by customer in PL21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a very large move, mostly again Antiques and Fragiles, lots of China, silver and crystal, rooms filled with heavy books, fine art, piano and sensitive electronics. Moving out was impossible and moving in there was O- access, McMullin's were absolutely amazing at co-ordinating with neighbors and solving all the difficult problems that came up.
 
Cost: £4600

"I have moved many times in my life and I have never experienced a more experienced and competent moving company the entire crew were courteous, and polite to a fault, thorough yet fast, and enjoyable to work with. Given the extreme difficulty moving our belongings and the access challenges. Nothing was damaged or scratched. This is nothing short of extraordinary. I trust this company and would recommend them highly to anyone. Absolutely outstanding!
The entire crew were the very best!"
 
 
 
 
Team:
Shaun Dean Alan Vince Tom
 
 
 


Review 8 May 2019
Recommended by customer in PL21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived promptly on time and immediately set about taking out furniture. Settee too wide to fit through door. So feet removed and replaced afterwards.
 
Cost: £540

"Polite and efficient throughout. Nothing appeared to be a problem. Although I'm sure it was!
Furniture handled with care with nothing dropped or damaged. Would absolutely recommend to anyone else without hesitation. The whole team are true professional makes a refreshing change. Thank you all. "
 
 
 
 
 
 


Review 8 May 2019
Recommended by customer in PL19
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On arrival in Tavistock keys not immediately available.
 

"Removers very courteous and polite took great care with furniture etc."
 
 
 
 
Team:
Tommy Luke Kurtis
 
 
 


Review 1 May 2019
Recommended by customer in PL1
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move required a lot of walking to the lorry due to location of house.
 
Cost: £636

"Overall I was very pleased with McMullin company from start to finish. The team that turned up were extremely helpful from start to finish taking care of all my possessions."
 
 
 
 
Team:
Tommy Shaun Aaron
 
 
 


Review 29 Apr 2019
Recommended by customer in PL9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Narrow long and steep drive which didn't allow for a large lorry.
 
Cost: £540

"Amazing, helpful and respectful team from start to finish. Made the move easy!"
 
 
 
 
Team:
Tommy Shaun
 
 
 


Review 18 Apr 2019
Recommended by customer in PL6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £576

"The move went very well.
Friendly staff helped to make the experience stress free.
Would recommend this company"
 
 
 
 
Team:
Vincent Tommy
 
 
 


Review 15 Apr 2019
Recommended by customer in PL9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4-bed house to 4-bed 3 storey house (new build)
 
Cost: £576

"Delighted with McMullin's. They were very helpful and flexible with an uncertain move date which was only confirmed three days before the move.
Staff were friendly, polite and efficient and took real care with our possessions and house.
They worked extremely hard and made no complaints over any extra work needed i.e dismantling
Would thoroughly recommend them!"
 
 
 
 
Team:
Vincent Kurtis Jacob
 
 
 

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