Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Maidmans Moving & Storage Ltd 9.5/10
2037 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 2037 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Would recommend."   more
 
" I cannot fault the 3 men who did the move for me apart from the fact I couldn't find the controls for my reclining furniture for several days. I only gave 5 for sales and support because it all hap...."   more
 
" The removal team were very help full and took a little of the stress of moving out of the day."   more
 
" An excellent service we could not fault your brilliant workers."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 69
boxes 82
brilliant 66
care 110
careful 60
cheerful 68
Cliff 53
courteous 143
crew 91
damage 42
Dave 61
definitely 61
easy 48
efficient 192
efficiently 51
excellent 325
experience 53
extremely 111
Fantastic 79
finish 47
free 50
friendly 268
Friends 44
furniture 69
Good 184
great 163
guys 106
happy 104
hard 165
help 55
helpful 411
highly 82
impressed 65
Les 44
like 42
Luke 50
Maidmans 244
packing 120
pleased 109
polite 255
professional 222
recommend 257
removal 206
service 410
stress 86
stressful 82
team 333
Thank 208
thanks 121
trouble 101
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 17 Feb 2020
Recommended by customer in BH21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It rained!! The guys were very pleasant and helpful.
 

"Would recommend."
 
 
 
 
Team:
Shaun Martyn Steve
 
 
 


Review 17 Feb 2020
Recommended by customer in SP5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
The date of my move was suddenly changed to a Friday at the end of the month and none of the companies I had quote from were able to move me. My estate agent told me of Maidmans I felt concerned not knowing them but I needn't have worried.
 

"I cannot fault the 3 men who did the move for me apart from the fact I couldn't find the controls for my reclining furniture for several days.

I only gave 5 for sales and support because it all happen so quickly that I had to go with this company. "
 
 
 
 
Team:
Les Dave Mart
 
 
 


Review 14 Feb 2020
Recommended by customer in BH13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a three storey house lots of stars to a flat. The furniture van had difficultly to access the move and difficulty to park close to the entrance of the flat.
 

"The removal team were very help full and took a little of the stress of moving out of the day."
 
 
 
 
Team:
Shaun Steve Philip
 
 
 


Review 10 Feb 2020
Recommended by customer in BH14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents store flat weather was terrible.
Approx inc store.
 
Cost: £1500

"An excellent service we could not fault your brilliant workers."
 
 
 
 
Team:
Shjun
 
 
 


Review 4 Feb 2020
Recommended by customer in BH16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well from pick up at storage depo to our new address.
 
Cost: £900

"The two lads that moved us,were first class. They were so. Helpful, and so polite could not do enough for us. We wish them all the best for the future. "
 
 
 
 
 
 


Review 4 Feb 2020
Recommended by customer in BH6
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smooth.
No delays, no long working time.
Went very smooth.
 
Cost: £64650

"The team was very good. They all work very well together, helping one another to let the job done.
They were very helpful. They would go out of their way to do the job and get it done easily and efficiently. I was very pleased with them.
Good choice."
 
 
 
 
Team:
Shaun Martin Philip
 
 
 


Review 31 Jan 2020
Recommended by customer in DT1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Poole to Dorchester.We opted for the total pack, protective wrap and total unpack and clear option, which proved wonderful.Not a thing damaged or scratched.The new 3rd floor property offered challenges.Two items could not be moved up the stairs, so Maidmans instantly arranged to have them craned on to the balcony.Wonderful service and organisation.
 
Cost: £4800

"We requested the same team of movers who had handled our move 2 years earlier. They had been absolutely excellent and proved to be again. The packing was well organised and professional. As was the physical move and unpacking. Not a single breakage or scratch.

The team went out of their way to be totally cooperative, helpful and explain the process. In a stressful situation they made it a stressful situation they made it an almost pleasant experience.

They also tried their very best to move everything in but the size of two pieces and the tight stairs defeated them. However, with the main office support a plan to use a crane was quickly formulated, which proved wonderfully successful.Though an unexpected cost.

A great company and a great group of people to work with.They went well beyond expectations in a world influenced by typically marginal service performance. We would use them every day of the year if needed."
 
 
 
 
Team:
Steve Philip Les Dave Cli
 
 
 


Review 29 Jan 2020
Recommended by customer in DE65
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Poole to Hilton ___
 

"Perfect"
 
 
 
 
Team:
Dave Rob
 
 
 


Review 20 Jan 2020
Recommended by customer in BH15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2 bed third floor flat in Poole into a three bed house in Oakdale.
 
Cost: £930

"They were both really friendly, reliable, professional and efficient. They made the move so easy and stress free almost! and we would definitely recommend them and Maidmans again.
The team at the office and warehouse were also really friendly and helpful. Thank you! "
 
 
 
 
Team:
Les Phili
 
 
 


Review 10 Jan 2020
Recommended by customer in BH23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a very stressfull week as by boss wouldn't let me have the day off to move. I had to rely on your guys to be professional, and my neighbour.
 
Cost: £759

"Your guys Steve A, Jason (and were joined by Phil) were fantastic. Nothing was too much effort, very friendly and put me at complete ease with them in control. Would always use them in future, and have already recommended to Friends and work colleagues. Thanks guys. "
 
 
 
 
Team:
Steve A Jason
 
 
 


Review 8 Jan 2020
Recommended by customer in BH16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Chris
 
 
 


Review 8 Jan 2020
Recommended by customer in DE6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Dave Mart
 
 
 


Review 5 Jan 2020
Recommended by customer in BH13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Rolles - 1 from Sofon to Poole
-1 from Poole conford to the Avenne
- they worked hard on move 2 as the lift did not accommodate all furniture.
 

"1 Mattress did not have a full cover as the movers only had 1 tirg cover for a superking size mattress .They used a blanket however the mattress was slightly tear at the corner. I did not complain as I did not immediately discover the tear. I did tell them when the came to move us the second time to Comilla Count there was a scratch on parque floor in move 2"
 
 
 
 
Team:
Shaun Adi
 
 
 


Review 3 Jan 2020
Recommended by customer in BH14
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bed house to a 4 bed house around the corner
 

"We move 13 months ago and used yourselves we were so pleased with the service provided we used you again!
Did not disappoint the team were hard working, courteous and respectful. Just nice guys to have in the house!"
 
 
 
 
Team:
Cliff Lez Steve
 
 
 


Review 2 Jan 2020
Recommended by customer in BH25
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed bungalow - 4 bed house
Lareg items/ wardrobe removed
 

"Exceptional service
Team v polite, helpful, hard-working
All stress taken out of the move
very professional."
 
 
 
 
Team:
Stnea Lez Rob
 
 
 


Review 2 Jan 2020
Recommended by customer in BH9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st floor flat to move out from, narrow stairway and door.
 
 
 
Team:
Martyn
 
 
 


Review 28 Dec 2019
Recommended by customer in BA5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Cliff and Les made me feel confident. They were highly professional and efficient."
 
 
 
 
Team:
Cliff Les
 
 
 


Review 27 Dec 2019
Recommended by customer in BH18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from large 4 bed house to 4 bed bungalow.
 

"The removers were very professional and helpful. They made the whole process less stressful. Would def recommend them. Must mention Belinda as she is the reason I chose Maidmans!"
 
 
 
 
Team:
Shaun Steve Dave
 
 
 


Review 27 Dec 2019
Recommended by customer
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move from apartment with access challenges to house with surprisingly narrow doorways.
 

"It was obvious fairly quickly that the move would take longer than allowed for however Maidmen's went out of their way to ensure that their staff did not have to return the next day. I think that at one point we had a least 10 operatives emptying the truck. "
 
 
 
 
Team:
Shaun Jason Steve
 
 
 


Review 10 Dec 2019
Recommended by customer in BH18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move 1.2 miles
Moving from a 4 bed to a 2 bed property ( presented challenges- all professionally dealth with)
 
Cost: £1650

"A thoroughly efficient job all staff were friendly, courteous and totally professional. Very impressed with speed and diligence of preparation for move and the move itself.
Due to late transfer of funds on exchange date beyond our control moving in was held up for two hours. Team had to sit waiting for some time. Despite this they were professional and cheerful throughout. "
 
 
 
 
Team:
Steve Rob Lez
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1