Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1990 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1990 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" As far as I could tell nothing has been damaged and has labeled up the boxed. I'm still looking for shift though. The most daunting aspect was dealing with the amount of white wrapping paper. I had a ...."   more
 
" The team were friendly good humored and worked well together. A good job!! "   more
 
" Totally satisfied with service. "   more
 
" The '2 hour waiver' situation wasn't explained clearly to us by Belinda when She visited. We assumed we knew what she meant, however it was explained clearly to us when I phoned your office to book th...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 68
boxes 80
brilliant 64
care 107
careful 57
cheerful 66
Cliff 51
courteous 139
credit 40
crew 90
damage 42
Dave 61
definitely 59
easy 47
efficient 187
efficiently 49
Excellent 315
experience 52
extremely 109
fantastic 78
finish 44
free 49
friendly 262
friends 42
furniture 68
good 180
great 157
guys 102
happy 102
hard 160
Hayden 40
help 53
helpful 398
highly 80
impressed 63
Les 43
like 42
Maidmans 237
packing 116
pleased 104
polite 248
professional 214
recommend 248
removal 201
service 396
stress 82
team 320
Thank 205
thanks 119
trouble 98
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Sep 2019
Recommended by customer in AB41
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Dave
 
 
 


Review 18 Sep 2019
Recommended by customer in DT9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went as planned, no problems.
 
Cost: £1899

"The team were friendly good humored and worked well together. A good job!! "
 
 
 
 
Team:
Cliff Jason Adi
 
 
 


Review 18 Sep 2019
Recommended by customer in BH13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very well.
 
Cost: £1300

"Totally satisfied with service. "
 
 
 
 
Team:
Luke Rino
 
 
 


Review 18 Sep 2019
Recommended by customer in BH21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I wasn't looking forward to the move as I was downsizing and I was worried that all my shift wouldn't fit in the house especially as the lorry was full to the brim. The guys were fantastic and worked very hard.
 

"As far as I could tell nothing has been damaged and has labeled up the boxed. I'm still looking for shift though. The most daunting aspect was dealing with the amount of white wrapping paper. I had a huge maintain of it in the house. Luckily the recycling center in my away so I was able to dispose of most of it. "
 
 
 
 
Team:
Cliff Ryan
 
 
 


Review 17 Sep 2019
Recommended by customer in DT11
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from 1 bed house in Poole to a 2 bed house in Blandford.
 
Cost: £504

"The '2 hour waiver' situation wasn't explained clearly to us by Belinda when She visited. We assumed we knew what she meant, however it was explained clearly to us when I phoned your office to book the removal van and spoke to a lady in your office.
The 3 men with the removal lorry were really helpful and professional, very efficient. They appreciated that we had labeled which room the boxes and items were to go in and explained where in the rooms to place items. many thanks. "
 
 
 
 
Team:
Luke Rino
 
 
 


Review 10 Sep 2019
Recommended by customer in BH19
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cottage 3 beds, sitting room kitchen 1/2 mile to house integrate furniture in rooms. Possible difficulties dressing table mirrors. Kitchen table to big for internal door. Recliner chair very heavy.
 

"Through experience of less mark difficulties made easy. All furniture going up stairs which turned back on themselves no trouble.
Very impressed. "
 
 
 
 
Team:
Les Mark
 
 
 


Review 10 Sep 2019
Recommended by customer in BH23
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from house to bungalow within same town.
 

"My 3 removers were very friendly, polite and incredibly helpful. Too many removers were here in the afternoon as it was just crazy with bates carry in every where they were still polite than.
I phoned the office at 5:30 to advise my fridge freezer wasn't working correctly after one at your guys had reconnected the electrics.
No on returned my call the next day which was disappointing. "
 
 
 
 
Team:
Shawn Adi Rino
 
 
 


Review 6 Sep 2019
Recommended by customer in LE16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Dorset to Leicestershire. 2 day move. All went smoothly only issue was heavy rain causing long tall back on a 34
 
Cost: £1234

"Maidmans made the move so easy for us.
Rob and Dave were amazing really chirpy, super speedy and extremely helpful. Nothing was too much trouble and they were totally professional and a credit to Maidmans. Maidmans team have been totally amazing from start to finish.
Cannot recommend them highly enough. "
 
 
 
 
Team:
Dale Rob
 
 
 


Review 4 Sep 2019
Recommended by customer in BH15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The guys were great and they did such a good job of everything. All went very smoothly and we were very happy that no stress was involved at all!"
 
 
 
 
Team:
Shaun Les
 
 
 


Review 4 Sep 2019
Recommended by customer
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard house move.
 
Cost: £750

"All went to plan excellent company staff very helpful. "
 
 
 
 
Team:
Cliff Philip Adi
 
 
 


Review 3 Sep 2019
Recommended by customer in BI3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went smoothly and as I expected. Everything was packed and removed efficiently.
 
Cost: £3450

"The removal men Cliff and Jason and their helpers were very pleasant and did everything that was repaired for a smoothly run removal over three days. "
 
 
 
 
Team:
Cliff Jas
 
 
 


Review 2 Sep 2019
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house move from Bournemouth to Salisbury
 
Cost: £5500

"First class service in every respect. "
 
 
 
 
Team:
Dave Rob
 
 
 


Review 2 Sep 2019
Recommended by customer in BN12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house and garage and 40 plants in pots.
Bournemouth - Worthing in 2 vans
Large van unable to enter our road because of large overhanging branch. Goods 'decanted' into smaller van - 5 trips!
 
Cost: £1800

"The staff were very helpful and professional.
Unloading at the new property was carried out in wet and windy weather without fuss or complaint, despite the problems described above. (we did say, several times, that access was difficult!)
Nothing too wet, no losses, no damage and the men stayed cheerful throughout until they left around 19.00"
 
 
 
 
Team:
Shaun Adi Rino
 
 
 


Review 2 Sep 2019
Recommended by customer in BH14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from second floor flat. Lift broke half way through! raining all day but the movers were great.
 

"Rino and his team have a great attitude and nothing is too much bother. Made the move a lot less stressful. "
 
 
 
 
Team:
Luke Rino
 
 
 


Review 27 Aug 2019
Recommended by customer in BH17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short but challenging move involving lots of plants.
 
Cost: £1400
 
 
Team:
Luke Rino Adi
 
 
 


Review 21 Aug 2019
Recommended by customer in BH1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 7 bedroom old Victorian house in Cellas, 2 staircase, large garage into small 2 bedroom apartment, always a challenge.
We packed most of unbreakable in box provided by you. You packed all our breakable.
 
Cost: £1175

"Teams of men, on both days, very helpful, considerate, courteous and went out of their way to make things easy for us. My husband was sick so his bed the last arrived out of the house.
No fuss on unloading even though lift small to 8th floor. Men always helpful.
On short notice request came next day to take all old packing cases paper etc. away. highly recommend this company and its workers.
"
 
 
 
 
Team:
Shaun Adi
 
 
 


Review 19 Aug 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys were friendly and efficient. Very clever in using the fire escape as this is easier than the main stairs.
 

"I want to make some honest points but realize this may not be a true complaints forum.
1) A cup from my late parents bone china tea set was broken by Steve but I accept so % fault as I was talking to him at the time. (I would not want him disciplined over this)
2) The glass of a picture from my late Grandmother is smashed but I cant proven this was from the move.
3) There is a whole in the sofa but again I cant prove this was from the move. "
 
 
 
 
Team:
Cliff Steve
 
 
 


Review 14 Aug 2019
Recommended by customer in BH23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move in local area. Last minute changes of dates. Caused issues.
 
Cost: £1758

"Excellent from start to finish. "
 
 
 
 
Team:
Steve Les Dave Rob
 
 
 


Review 12 Aug 2019
Recommended by customer in DT2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4 bed detached house to a 3 bed end terrace due to divorce.
 
 
 
Team:
Luke Rino
 
 
 


Review 9 Aug 2019
Recommended by customer in BH13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3497

"The staff were excellent!"
 
 
 
 
Team:
Les Martyn Steve
 
 
 

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