Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Maidmans Moving & Storage Ltd 9.5/100
2217 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 2217 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All of which were accommodated cheerfully and then alift in building to fourth floor. All done speedily, working as a team, all delivered to the allotted room. No damage of any sort, all larger item...."   more
 
" An effective move but the team seemed under constant time pressure. And the two "juniors" not very effective."   more
 
" Josh and Dave made our moving day stress-free. Very kind and efficient nothing was too much trouble no complaints at all. Many thanks for helping us out."   more
 
" Thanks to Cliff for packing so diligently. And to Matt for joining on the day of the move. Fabulous service as always."   more
 
 
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Customer Reviews
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Review 30 Nov 2021
Recommended by customer in TQ4
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Move from Boscombe to a hilly part to Torquay. With a slopping entrance driveway, requiring an ackward reverse after a very prompt arrival.
 

"All of which were accommodated cheerfully and then alift in building to fourth floor.
All done speedily, working as a team, all delivered to the allotted room.
No damage of any sort, all larger items accounted for. Only item missing is the joining bolts for the bed base, in one of the drawers of the base, the plastic bag was there. Were they moved for safety and put somewhere?
"
 
 
 
 
Team:
Aiden Matt
 
 
 


Review 30 Nov 2021
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1951

"An effective move but the team seemed under constant time pressure.
And the two "juniors" not very effective."
 
 
 
 
Team:
Martyn James Richard Phil
 
 
 


Review 30 Nov 2021
Recommended by customer in BH20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home, we packed everything and cleared the loft. They packed mirrors and TV also moved pots from the garden.
 
Cost: £782

"Josh and Dave made our moving day stress-free. Very kind and efficient nothing was too much trouble no complaints at all.
Many thanks for helping us out."
 
 
 
 
Team:
Dave Josh
 
 
 


Review 17 Nov 2021
Recommended by customer in BH17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service with challenging items: giant picture, piano, grandfather clock. All moved with extreme care in a timely fashion.
 
Cost: £1680

"Thanks to Cliff for packing so diligently. And to Matt for joining on the day of the move. Fabulous service as always."
 
 
 
 
Team:
Cliff Natt
 
 
 


Review 16 Nov 2021
Recommended by customer in BH21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well, a couple of bits of damage found not told of, but not claimed.
 
Cost: £612
 
 
Team:
Martyn Rob
 
 
 


Review 16 Nov 2021
No Recommendation by customer in SK15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
 
 
Team:
Cliff Aiden
 
 
 


Review 16 Nov 2021
Recommended by customer in CH2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved on Wednesday October 20 and moved into our new home on 22nd. Move was problem-free and went exactly as planned
 
Cost: £3250

"We were very favourably impressed by our movers who were absolutely tireless and extremely efficient. In fact, I had planned to write a letter of appreciation but not got round to it yet. They could not have done better. "
 
 
 
 
Team:
Dave Josh
 
 
 


Review 11 Nov 2021
Recommended by customer in RG14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1561
 
 
Team:
Dave Josh
 
 
 


Review 1 Nov 2021
Recommended by customer in SY13
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys were great, worked hard, and even carried on during heavy rainstorms.
 
Cost: £2870

"Highly recommended Cliff and Aiden worked really hard and an asset to the company"
 
 
 
 
Team:
Cliff
 
 
 


Review 29 Oct 2021
Recommended by customer in BH13
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved into a top floor apartment and had to rely on a crane for the heavier items because of the wind this was not able to transport all the items and the guys carried them all to the top.
 

"I could not have wished for more helpful, polite, and courteous than to do my move. Nothing was too much trouble, they helped me in every way and they are a huge asset to your company. I hope they will be moving me back to my home when it is built and I would not hesitate to recommend your company again.
Gold Share!!"
 
 
 
 
Team:
Steve Matt Cliff
 
 
 


Review 21 Oct 2021
Recommended by customer in BH17
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were very pleased that the team were happy to move a large tree in an old water tank for us.
 

"Steve, Matt, and Cliff did a great job. They were friendly, approachable, and helpful.
They worked hard and we were very pleased."
 
 
 
 
Team:
Steve Matt Cliff
 
 
 


Review 20 Oct 2021
Recommended by customer in EX10
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
* Packing and removal of furniture to store in Poole.
* A few days storage
* Remove furniture etc from store to Sidmouth. Unpack and remove packaging from flat
 

"On collection, driver did very well to reverse vehicle into driveway.
Staff always helpful and polite."
 
 
 
 
Team:
Steve Rob
 
 
 


Review 7 Oct 2021
Recommended by customer in BH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenging due to steps at new home and awkward spiral staircase
 

"The team were absolutely brilliant including excellent packing service.
This was an easy removal from old home but tricky at new home but they did everything and more with good humour despite a delay in completion.
Would always highly recommend."
 
 
 
 
Team:
Steve Philip James
 
 
 


Review 6 Oct 2021
Recommended by customer in WR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Going from a 4-bedroom house to a much smaller 1-bedroom house, but with additional building space, meant delivery of furniture and boxes to more than one building - done without hesitation or problems.
 
Cost: £4915

"The men's timekeeping was spot on. The packing was most carefully done - especially the many pictures the unloading - to several destinations was done at speed and with care - furniture, boxes garden tools, and ornaments handled very properly. The men were pleasant to talk to established a good relationship.
No hesitation in recommending this firm for a removal operation."
 
 
 
 
Team:
Dave Josh
 
 
 


Review 30 Sep 2021
Recommended by customer in BH23
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move for a customer purchasing a retirement apartment, moving locally from a 4 bedroomed house to a 2 bedroomed apartment.

"From the booking process to the removal day of our client to her retirement apartment, Maidmans were extremely efficient and professional. This was a local move from Friars Cliff to Highcliffe, they turned up as planned and the staff worked really hard and were friendly, accommodating and a pleasure to deal with.
We believe Maidmans turned what could have been a stressful event into a pleasant experience and all went very smoothly for our customer."
 
 
Team:
So sorry I cannot remember their names, but please find out who they were and say thank you to them all
 
 
 


Review 30 Sep 2021
Recommended by customer in BH21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team arrived on time and the move and into the new property went very smoothly
 
Cost: £842

"The team work very hard all day - we were very satisfied."
 
 
 
 
Team:
Philip St
 
 
 


Review 27 Sep 2021
Recommended by customer in IP11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very helpful lads and done a good job."
 
 
 
 
Team:
Shaun Rob
 
 
 


Review 27 Sep 2021
Recommended by customer in BH23
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large house that we had been in for 16 years. We have two young children and so the move was daunting. We chose a packing service to help us and this worked really well into the packing and move taking place.
 
Cost: £4200

"All in all, it was a great service. The team especially Matt were amazing.
The only thing that disappointed us was the last day of the move when it was apparent that the team were keen to finish and other employees of Maidmans joined and didn't take great care resulting in damage."
 
 
 
 
Team:
Martyn Cliff Mat
 
 
 


Review 27 Sep 2021
Not Recommended by customer in BH14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 1/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Maidmans sub contracted two removal guys from Whites. They moved me very quickly (2 bed flat) ...

"... but then carried two flat screen TVs at the same time (without the bubble protection) and broke the kids bunk beds by rushing the reassmbly.
I called Maidmans to claim for the TV screen they broke and they forwarded me to their insurance claims department.
The claims dept said that Maidmans have no documentation about it when I made the guys from Whites to write it down in their report.
The claim has been dissmissed.
I wouldnt use these guys again. Rushed service. Borken TVs and then they dont want to know you again."
 
 
 
   Business Reply:

We have conducted an internal investigation regarding this matter. The Crew that were assigned to this removal moved the TVs between properties using removal blankets to protect them. The Customer noted ‘a scratch to the TV’ on the waybill and when the Customer pointed this out to the Crew, they were unable to see the scratch.

We notified our Insurance Company straight away and they asked for a photograph of the damaged TV. The Customer took over a month to respond and the photo that was submitted showed a TV with substantial damage with several cracks running across the face of the TV, this damage wouldn’t be described as ‘a small scratch’. The Claim is ongoing and is with our Insurance Company.
 


Review 22 Sep 2021
Recommended by customer in BH2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance and completed before lunch
 
Cost: £675

"Excellent"
 
 
 
 
Team:
Cliff Jam
 
 
 

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