Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Maidmans Moving & Storage Ltd 9.5/100
2076 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 2076 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Would use them again a couple of small breakages but nothing worth complaining about."   more
 
" Everything was unloaded and placed where we wanted it with no breakages. We were very pleased with your service and would have no hesitation in recommending you to others."   more
 
" One removal person appeared to struggle carrying large, heavy items. He became very red faced and norvy. 1 picture had broken glass; 1 plastic flower pot was broken; 1 cupboard door is not settings...."   more
 
" Very smooth on a hot august '2 day more' Hard working strong team."   more
 
 
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Review 24 Sep 2020
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £677

"Would use them again a couple of small breakages but nothing worth complaining about."
 
 
 
 
 
 


Review 17 Sep 2020
Recommended by customer in BH14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bed detached house to a 2 bed G.F. apartment about 2 miles away.

The van turned up ahead of time, the loading was efficient, careful and friendly. We had to wait about an hour for the keys at the apartment.
 
Cost: £778

"Everything was unloaded and placed where we wanted it with no breakages.

We were very pleased with your service and would have no hesitation in recommending you to others."
 
 
 
 
Team:
Dave
 
 
 


Review 15 Sep 2020
No Recommendation by customer in BH2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow to ground floor flat.
 
Cost: £792

"One removal person appeared to struggle carrying large, heavy items. He became very red faced and norvy.

1 picture had broken glass; 1 plastic flower pot was broken; 1 cupboard door is not settings property;

1 chest of drawers had problems closing 2 drawers; uprights camp shade torn on edge."
 
 
 
 
Team:
Steve Chris
 
 
 


Review 13 Sep 2020
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth on a hot august '2 day more'
 
Cost: £1400

"Very smooth on a hot august '2 day more'

Hard working strong team."
 
 
 
 
Team:
Shaun
 
 
 


Review 10 Sep 2020
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Shaun Martin
 
 
 


Review 10 Sep 2020
Recommended by customer in DT9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were so kind, fun and helpful

100% recommend!!

Thanks especially to Sean!"
 
 
 
 
Team:
Shaun Rob
 
 
 


Review 10 Sep 2020
Recommended by customer in BH31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a first floor flat into a bungalow.
 
Cost: £755

"Maidmans did what was requested. They were punctual and the team were very polite and helpful. They made the actual move very smooth."
 
 
 
 
Team:
Phillip And Team
 
 
 


Review 7 Sep 2020
Recommended by customer in BA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from a second floor flat to a bungalow.

Furniture and all items pre-boxed.
 
Cost: £660
 
 
 
 


Review 7 Sep 2020
Recommended by customer in AL5
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The removal team were polite.

A few items when unpacked were a little battered from the journey. These were mainly board games which had been up ended in boxers.

Overall a positive experience."
 
 
 
 
Team:
Steve
 
 
 


Review 7 Sep 2020
Recommended by customer in TR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Steps to front of property moved from 200 mile trip to holiday resort in peak season. £2,550
 
Cost: £2550

"Shawn and Rob were polite, helpful, courteous. They listened to what I wanted.

They had an overnight into an the development where

I moved to - totally quiet and un obtrusive.

Thank-you."
 
 
 
 
Team:
Shaun Ro
 
 
 


Review 1 Sep 2020
Not Recommended by customer in BH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 0/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Following a very stressful few years, as a single female with a back condition, I wanted a removal company to take care of every aspect of my move. A lady came to do a survey and quote and I asked for the full packing and unpacking service. My possessions were being moved from a first floor flat to a first floor maisonette, I said this in my introductory email, and the lady who did the survey could see this for herself. I have used Maidmans many times before and they have always sent sufficient men and left ample time for packing and unpacking. They have always collecte any cartons at a later date which I asked them not to unpack. My experience this time has been absolutely dreadful. They sent only two men (one quite young and clearly inexperienced) who took so long packing that there was not enought time for them to unpack. I wanted a stress free move, but unless the company unpacks there simply is no room for all the boxes. When it became obvious that the two men would not be able to unpack by the end of the day, I told the older man that I was going to call maidman''s offices to ask for more manpower. He told me not to bother because there simply were no more men available. Rather than having a stress-free move, I had to unpack as much as I was able so that everything would fit in. The men were literally running with my posessions in order to finish unloading by the end of the day. The two men were expected to lift very heavy furnity up and down stairs and they damamged my newly painted walls, banister and woodwork, and damaged the furniture. I was told that I was not able to claim on maidmans insurance for the damage unless I paid the price of the move in full. This was nothing short of blackmail because I wanted to claim for the damage, but I also did not want to pay the full price for the full packing unpack service which I did not receive. Having unpacked the very many boxes myself over the next couple of days, I telephoned maidmans to tell them that the boxes were at the end of the drive for them to collect. I was told that they could not collect until the following week because all their vehicles were busy, and if it rained in the meantime they would not collect at all. I told them that I expected them to collect the boxes regardless of the weather because they should have taken them away on the day of the removal and I cannot be left with loads of boxes. They did not even attempt to collect the boxes and I had to hire a van and take the boxes to the dump myself. I have been asking for a refund of £200 for the lack of unpacking and £50 for the van hire but maidmans have refused saying I never asked for an unpacking service and that when I phoned to ask them to collect the boxes they assumed I was going to do it myself!!!!!! I am still waiting a couple of weeks later for a response to my claim for damage as well.
 
Cost: £1352
 

"The lady who did the survey did not let the removal men know what type of property they were moving from or to, or the amount and type of good to be moved. The men said that it was a regular problem they had. The volume of good to be packed, moved and unpacked was simply too much for two men, one of whom was clearly not experienced. I have some very heavy furniture which was pointed out to the lady who did the survey, in particular an antique french wardrobe. The men damaged my house and the wardrobe. The property was newly painted with professional sprayers and I am still awaiting to hear whether maidmans will pay for professional decorators to re-spray the walls, paintwork, banisters etc. I had asked the lady who did the survey to quote for maidmans to do everything for me, dismantling, packing, unpacking and re-assembling, because I have not been well for a few years. Maidmans are now trying to say that I did not specifically request unpacking! I used maidmans for my move 6 years ago into the property with practically the same possessions and that cost less than £400 fot the full service, this time it cost £1352 for the same move. It was dreadfully stressful trying to unpack while the men were unloading but I had no option otherwise all of the boxes would not have fit into the property, then I was left with dozens and dozens of boxes to unpack myself over the next few days. For maidmans then to refuse to collect them was utterly apalling, and for them to insist on full payment of the quote (despite not having being given the full service) before they would process my claim for damage was nothing short of blackmail. I will never again use Maidmans and I will warn everyone I can to avoid them and their associated companies."
 
 
Team:
[name suppressed] has been particulary dreadful
 
 
   Business Reply:

We are very disappointed to have received this review, we pride ourselves on the extremely good reputation we have built up over the years – our Referenceline rating from over 2,000 reviews of 9.6 out of 10 and 98% recommend us speaks for itself.

Prior to the Customer’s move:

1. We surveyed the property and left with the Customer our Estimators pack which includes information on the BAR Terms and Conditions*, the official BAR ‘Looking to Move’ leaflet and the Code of Practice.
2. The Quotation emailed to the Customer clearly states separate prices for the Basic Removal and the Optional Services. The Optional Services listed included a price for a Full Packing Service.
3. A Full Unpacking Service was never requested or listed as an Optional Service on the Quotation.
4. The Customer complained about the price of her removal compared to a move she had with us 6 years ago – the volume was 750 cubic feet in 2014 compared to her recent move of 1,700 cubic feet.
5. A Full Move Plan was emailed to the Customer 13 days before the move Commenced (along with the BAR Ts & Cs).

During the Customer’s move:

1. The Crew were provided adequate information on their paperwork to complete the move in a timely manner. The move was a 2-day move and the Crew left the Customer on the second day at 5:15PM.
2. The unpacked boxes were left with the Customer to unpack in her own time.

After the Customer’s move:

1. The Customer contacted the Office on the following Friday after her move at 3:30PM demanding that her boxes were picked up immediately. We explained that we could not collect the boxes that afternoon (all our vans were being used for moves) and that we could not collect them for recycling if they were left out in the rain. The Customer was not very receptive to this and put the phone down whilst we were still talking.
2. The Customer then notified us of some damage that had occurred during the move. We have dealt with this in a timely and professional manner – the Claim is currently with our Insurance Company.
3. We requested full payment for the move in order for the Customer’s claim to be considered by our Insurance Company. In fact, the move should have been paid in full prior to the move starting (as per the BAR Terms & Conditions). This is standard industry procedure.
4. We have not collected the boxes as the Customer has demanded a fee of £50 for van hire
5. We are refusing a refund of £200 for an unpacking service that was never included!
6. It is rather unfortunate that the Customer has also made unwarranted comments on our social media platform.

*Please note the BAR Terms & Conditions detail liability for loss or damage, time limits for making claims and cancellation / postponement charges

 


Review 1 Sep 2020
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Everyone from Maidmans were polite & gave excellent customer service.

The company were really flexible and accomodated us when we were not really sure about our moving data

Thank you very much we sill recommend you and use you again it needed."
 
 
 
 
Team:
Shaun Rob
 
 
 


Review 1 Sep 2020
Recommended by customer in BH13
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole more went seamlessly.

Les and Darren(?) were very friendly and extremely efficient.
 
Cost: £469

"Very impressed with the service Maidmans provided.

Its to a credit to your company."
 
 
 
 
Team:
Les
 
 
 


Review 21 Aug 2020
Recommended by customer in BH31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house to storage was done smoothly, I has some trouble with wrapping large items but I shouldn't have worried-Les and Steve took away the worries.
 

"Excellent service, it turned out to be an enjoyable experience."
 
 
 
 
Team:
Steve Les
 
 
 


Review 13 Aug 2020
Recommended by customer in BH14
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Everything went smoothly in a timely manner.

Team very courteous and helpful."
 
 
 
 
 
 


Review 3 Aug 2020
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from one 3 bed house to another 3 bed house. The challenge in the first house was the first day, got taken off to got items out. In the new house the challenge was a wardrobe up the stairs it didn't fit!
 
Cost: £1021

"Steve & Martyn did a great job. They took great care with all our belongings! nothing was damaged.

They were very professional, and the day ran very smoothly. Nothing was too much trouble for them

Thank you."
 
 
 
 
Team:
Steve Martyn
 
 
 


Review 30 Jul 2020
Recommended by customer in BH20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Steve Les
 
 
 


Review 27 Jul 2020
Recommended by customer in TA20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"After a very stressful wait to completion. The move itself was seamless thanks to Maidmans.

Removal guys weren't told they were dismantling and putting together 2 Ottoman beds, said it added extra hour to day.

Ladies in the office were so helpful and patient with continued completion date change - I would definitely recommend. Thank you."
 
 
 
 
Team:
Dave Martyn
 
 
 


Review 22 Jul 2020
Recommended by customer in BH20
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Professional, experienced, helpful removal firm.

No challenges.
 
Cost: £360

"I have used Maidmans for the last 15+ years.

I trust them, have faith in their competence in helping me move home.

Staff are friendly and approachable.

I would not hesitate to recommend and always have done!"
 
 
 
 
Team:
Steve Les
 
 
 


Review 16 Jul 2020
Recommended by customer in BH14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £420

"It was an excellent service in every aspect nothing was to much for Steve & Chris they were friendly and professional.

I made a plan of where I wanted everything as I had to keep away re social distancing when they had finished they called me to see if everything was ok and it was perfect many thanks for a perfect move 5 stars all around."
 
 
 
 
Team:
Steve Chris
 
 
 

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