White & Co Plc

Dundas Spur, Copnor
Portsmouth
Hampshire
PO3 5NL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
171 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 171 reviews since 2011
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really excellent service. 3 men worked extremely hard for 2 days packing and a 4th man joined to help unload. Very polite, respectful and worked very well as a team. "   more
 
" I have not encountered with the Claim yet. "   more
 
" Went very smoothly and no stress. "   more
 
" We were very pleased with how the move went. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 77%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

/ 2
address 2
Aiden 2
arrived 3
aspects 3
beginning 2
better 4
care 9
careful 4
certainly 4
cheerful 4
courteous 11
crew 9
delivery 5
efficient 17
efficiently 5
excellent 27
Exceptionally 4
extremely 6
finish 6
friendly 14
furniture 7
Good 20
great 10
happy 6
hard 7
help 4
helpful 26
highly 4
just 4
man 5
packed 5
packing 13
pleasant 5
pleased 4
polite 13
professional 12
recommend 14
removal 11
service 36
smoothly 4
stress 4
team 17
Thank 6
trouble 6
unpacking 4
White 16
Whites 12
working 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 8 Nov 2019
Recommended by customer in GU33
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2500

"Really excellent service. 3 men worked extremely hard for 2 days packing and a 4th man joined to help unload. Very polite, respectful and worked very well as a team. "
 
 
 
 
Team:
Harry John Alden Paul
 
 
 


Review 7 Nov 2019
Recommended by customer in GL3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I have not encountered with the Claim yet. "
 
 
 
 
 
 


Review 7 Nov 2019
Recommended by customer in TA11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Paul
 
 
 


Review 31 Oct 2019
Recommended by customer in PO10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 Oct 2019
Recommended by customer in PO7
 My Age: 50 - 59 
 I'm: Male 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £854

"Went very smoothly and no stress. "
 
 
 
 
 
 


Review 11 Oct 2019
Recommended by customer in PO14
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 3 bed house to 3 bed bungalow we have a few very heavy piece to move and the men coped well.
 
Cost: £840

"We were very pleased with how the move went. "
 
 
 
 
 
 


Review 30 Sep 2019
Recommended by customer in PO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assessors took all items for removal down on 13th June 2019 Removals arranged for 28th June and to be put into storage . Initial van too big for drive, so John and Jordan carried out packing until 1730. Smaller van came on Friday 28th and all packed and removed by 1345 dead on time for handover.

All furniture and items then in store until 2nd august when it was delivered to our new home dead on time again.
 

"In our opinion White and company staff provide an outstanding services, helpful, courteous and very efficient. Top marks to White and co. "
 
 
 
 
 
 


Review 26 Sep 2019
Recommended by customer in PO14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team worked hard.
 
Cost: £2400

"In was agreed by the team and us that we should have had a blue van, hot a red one, as garden furniture had to be left behind in a neighbor's garage space for another team to pick up when they had finished their own job.
One of the team was removed and sent to another job. This slowed the process on day two. "
 
 
 
 
Team:
Andi Harr
 
 
 


Review 15 Apr 2019
Recommended by customer in PO11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
When challenged with sorting out our move within 1 week this company excelled in all aspects.
 

"A friendly and professional service."
 
 
 
 
 
 


Review 21 Mar 2019
Recommended by customer in PO8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"My helpers were Pete and Andy and what a service they have given me.
Very friendly and helpful and nothing was too much trouble.
1 Day Spent the day loading up the lorry and help me show best ways to pack and keep things safe.
(Not one thing is broken)
2 Early start and loading finished both still very helpful and unload.
Very helpful and best service. "
 
 
 
 
Team:
Pete Andy
 
 
 


Review 5 Mar 2019
Recommended by customer in PO3
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a great deal of heavy garage equipment and garden ornaments - which they took in their stride.
 
Cost: £1800

"The only concern was a week before the move, when we confirmed we were completing. we had a message on our landline after we got in from work station "yes we have availability"! we did not appreciate that potentially they may not have had availability. "
 
 
 
 
Team:
Gary And Te
 
 
 


Review 1 Mar 2019
Recommended by customer in PO11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1061
 
 
Team:
Ben Andy
 
 
 


Review 2 Dec 2018
Recommended by customer in BN7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went very well.
 
Cost: £747

"Very pleased. "
 
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in PO9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removal.
 
Cost: £1056
 
 
Team:
Harry Glenn
 
 
 


Review 7 Nov 2018
Recommended by customer in BH51
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was more than one very heavy things to be moved.
 

"The move for one house to the store and then onto another was faultless. "
 
 
 
 
 
 


Review 31 Oct 2018
Recommended by customer in PL17
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move went very smoothly from beginning to end. Delivery to our new address was admirably organised in spite of quite challenging access conditions congratulations to all concerned.
 
Cost: £3740

"We could not fault the superb service provided by whites.
We would be happy to recommend them to anyone."
 
 
 
 
Team:
P Tootill Walton Carter S
 
 
 


Review 30 Oct 2018
Recommended by customer in HU17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A comprehensive move of household effects including artwork and antiques from the ISLE of Wight to Yorkshire.
 
Cost: £2300

"Exceptionally helpful and courteous team took the stress out of my move. Not one item was damaged or lost. I would recommend your company to anybody planning a move. The office team are a great back up."
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in BT39
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We only had the morning to get everything loaded as we were flying in the afternoon. The guys were brilliant with getting all our stuff loaded in a small time frame. "
 
 
 
 
 
 


Review 17 Oct 2018
Recommended by customer in PO1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Multiple rooms with various sized furniture's and delicate items.
 

"Very satisfactory service 2 packing, shipping and delivery and unpacking. Team member very efficient and hard working. Thank you. "
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in BN18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was made during particularly challenging weather conditions icy and very cold. Handled well by driver and his partner.
 

"Great move and well handled. Thanks very much Tony and Carole. "
 
 
 
 
 
 

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