Palmers Of Windsor & Maidenhead

100 Cardiff Road
Reading
Berkshire
RG1 8HW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Palmers Of Windsor & Maidenhead 9.6/10
188 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 188 reviews since 2007
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" I would highly recommend Palmers as a removals company. The visit to my home to assess and price the removal was conducted by Mike, who was very courteous and professional. My move dates were booke...."   more
 
" From the initial phone call to the company to the visit to assess costs the service was superb. The removal men worked effortlessly and tirelessly doing a fantastic job. When they arrived at my new...."   more
 
" Really helpful and professional staff at all stages. After more than 30 years at our previous address they gave us confidence in handling such a big move and we were not disappointed. Move was done ov...."   more
 
" Excellent service from start to finish. Very polite guys who moved us. Would recommend Palmers of Windsor!!"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

address 7
arrived 9
best 4
big 5
boxes 6
breakages 4
brilliant 5
care 6
Careful 9
carefully 4
certainly 5
cheerful 7
courteous 14
crew 19
damaged 5
definitely 8
delivered 4
delivery 6
despite 6
difficult 4
easy 4
efficient 27
efficiently 7
excellent 40
experience 4
extremely 7
friendly 14
good 15
great 10
guys 11
happy 10
helpful 39
highly 11
impressed 8
Mike 8
packed 11
Packing 14
Palmers 37
pleased 11
polite 18
professional 29
quickly 9
really 9
recommend 25
removal 17
service 38
stress 13
team 24
Thank 10
Thanks 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Feb 2020
Recommended by customer in KT13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from home in Weybridge, Surrey to apartment in a converted Mill in Yorkshire
 
Cost: £2200
 

"I would highly recommend Palmers as a removals company. The visit to my home to assess and price the removal was conducted by Mike, who was very courteous and professional. My move dates were booked in quickly and nothing was too much trouble. Packing and delivery of my items was done expertly and the move team of Tony and Dennis were professional, caring and courteous throughout, helping me with placement of all my furniture in new new Mill apartment in Yorkshire. Thank you for a fantastic and much appreciated service!"
 
 
Team:
Tony, Dennis, Mike
 
 
 

Review 24 Feb 2020
Recommended by customer in SL1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a very small and compact flat to a much larger flat.

"From the initial phone call to the company to the visit to assess costs the service was superb.

The removal men worked effortlessly and tirelessly doing a fantastic job. When they arrived at my new place, again super efficient and very fast in doing an excellent job. I have a lot of crystal ware, which was superbly packaged avoiding any breakages whatsoever. I cannot praise them enough and would certainly recommend them and your company to anyone who may require a very professional service."
 
 
Team:
n/a
 
 
 

Review 6 Feb 2020
Recommended by customer in PR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom house, garage and greenhouse contents from London to Liverpool

"Really helpful and professional staff at all stages. After more than 30 years at our previous address they gave us confidence in handling such a big move and we were not disappointed. Move was done over 3 days and the removers were experienced, professional, polite and very competent. Highly recommended."
 
 
Team:
Terry, Dennis and Graham
 
 
 

Review 29 Aug 2019
Recommended by customer in TW18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great packing of all items especially art work

"Excellent service from start to finish. Very polite guys who moved us. Would recommend Palmers of Windsor!!"
 
 
Team:
There were 3 lads sadly only found one name Dean
 
 
 

Review 10 Dec 2018
Recommended by customer in SP5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved and were so lucky to select Palmers of Windsor. In addition to the stress of moving we are facing some difficult family circumstances and needed to select a company who would be reliable, professional and provide a stress free service.
 
Cost: £2700
 

"The initial visit was extremely professional, totally reassuring that the level of work involved was not an issue, that their teams were fully employed members of staff, provided helpful hints and tips and resulted in a speedy and reasonable quote.
Whilst completiong dates were being confirmed the head office staff were as accommodating and supportive as they could be.
The work was completed over two days. The teams on both days were absolutely fantastic. They were prompt, efficient and filled us with confidence. We had a few challenges on arriving at the new house, but they worked with my husband to get everything safely in! I really cannot recommend them highly enough."
 
 
Team:
Palmers.
 
 
 

Review 15 Oct 2018
Recommended by customer in NN68
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Farnham to Church Brampton

"We were impressed with the service we received from start to finish. Paul and Dean were cheerful, polite, efficient, willing to help, punctual, respectful, very capable and knowledgeable. We could not have been happier. Paul actually remembered the house we moved into as he had previously moved our daughter into it, who was very satisfied with your services which prompted her to recommend your company to us."
 
 
Team:
Paul and Dean
 
 
 

Review 5 Oct 2018
Recommended by customer in SL7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 5 bedroom detached house to 4 bedroom house 15 miles away. Both sites have easy parking.
 
Cost: £3042
 

"We had dealt with the firm before - for a shipment to Australia and found them informative, reliable and efficient.

For this move packing involved large numbers of books, pictures, files and oddly shaped items.

Packing took the first (8 hour) day and 5 hours on the second day.
Delivery took from 1 pm to 7 pm on the second day.

Three men did the work - consistently cheerful, courteous and helpful

An excellent service."
 
 
Team:
Tony Claridge, Ryan, Dean
 
 
 

Review 3 Aug 2018
Recommended by customer in M20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We asked Palmers to move our household contents from London to Manchester on the 23rd of July this year, which included some bulky furniture items as well as all our clothes and collectables.
 
Cost: £2800
 

"This move was the best experience we have had in the UK. Palmers was really helpful and accommodating in enabling us to move on the date we needed and the whole process was carefully explained.

The team on the day was exceptional and expertly packed our home in record time.

The care they took in making sure we were happy with everything is recommendable.

The two guys that drove the van to Manchester and unpacked for us, worked like Trojans. They struggles fearlessly to get some of our more bulky furniture safely into the house and made sure we knew where every box was.

The attention to detail and commitment from the whole team has to make Palmers one of the best I have come across.

Well done to Palmers - truly an exceptional operation
"
 
 
Team:
Fiona and all the staff - without exception terrific to deal with
 
 
 

Review 19 Jul 2018
Recommended by customer in SL4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a big 3-storey house to a smaller cottage one. A lot of big furniture to negotiate into smaller rooms.

"They were excellent from start to finish. Mike came to do a comprehensive and informed survey which was followed by a prompt and informative quotation. They delivered some boxes beforehand so we could do a bit of sorting and packing.
On the day, the guys arrived promptly and knew their business. They worked like Trojans throughout the day, were very careful with our possessions and cleared rooms efficiently, each knowing his own role. It was a monumental achievement to get us out in two days without a single breakage or bit of damage. They were utterly professional, taking apart and reassembling some big furniture, and we were quickly reassured that we were in safe hands. Would definitely recommend - it made moving as painless as it possibly could be."
 
 
Team:
Mike, Lee, Dean,
 
 
 

Review 17 Jul 2018
Recommended by customer in SL5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move downsize

"from the outset Palmers were professional courteous and efficient from Olivers initial visit to the property to the actual move. The team arrived on time both days worked hard and nothing was too much trouble for them. I would highly recommend the company and would have no hesitation in using them for my next move !!"
 
 
Team:
Trevor, Mike and Dennis
 
 
 

Review 16 May 2018
Recommended by customer in SL4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a house with no off-street parking in the Cookham area to one with a very tight staircase in Eton Wick was a challenge, but one met with great persistence by the team from Palmers.
 
Cost: £1000
 

"The team from Palmers tackled all issues that faced them with humour and determination; despite the lack of off-street parking, the company liaised with the Council way in advance to reserve enough space out side my removals address.

My move went smoothly and I was extremely happy with the service, from the packing the day before to the actual removals the following one. The bed provided a few worrying moments at the new property, but the team eventually succeeded and I had something to sleep on after all that evening.

Highly recommended, and you get what you pay for."
 
 
Team:
Lee and Paul
 
 
 

Review 20 Jul 2017
Recommended by customer in SL4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move within the local area. Full packing service included. We moved the day after a bank holiday which made the process a bit more complex but we were helped greatly by the moving company in terms of preparation and schedule.
 
Cost: £1500
 

"Palmers of Windsor/Wilkinsons of Henley were personally recommended and had availability for the date that we needed. The office were really helpful in explaining the process and got all the required paperwork with ts and cs over to us in plenty of time.
Because we were moving after a bank holiday weekend and were using the full packing service, 75% of the packing was done on the Friday before the move and the remainder on the day. The guys turned up promptly on the Friday and were amazing. They explained what would be best to keep over the weekend and asked me to put aside what I needed while they started packing. They were so helpful and got a huge amount done on the Friday. We had the same experience on the Tuesday. Our house was packed up and ready to go by lunchtime. I would highly recommend the full packing service. Nothing was broken, damaged or lost in our move. The boxes were labelled up perfectly, down to me being able to find 'kitchen stem glasses' for the much needed glass of champagne later on! Everything was put into the right rooms and there was nothing I didn't/couldn't find. Even the conundrum of how to get the trampoline in the back garden without access wasn't a problem (they took it over the fence!). Our beds were all up and made before they left, all bedding, cushions and curtains carefully packed into protective bags and clothes/drawers moved directly into storage holders. They even took the time to ensure that any plastic bags being left over the weekend were put out of reach, knowing that we had children in the house. I can't recommend this company and their employees highly enough. The stress of not packing and moving was worth every single penny and we would never consider moving ourselves again."
 
 
Team:
Tony
 
 
 

Review 15 Jun 2017
Recommended by customer in SL6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large detached house to a similar one just five miles away.
 

"Palmers were excellent and in particular the moving crew we had. They were careful and courteous and packed our items extremely well and in good time. It poured with rain on delivery day but they took all care with both emptying the three large items, as well as protecting the new house from dripping boxes!"
 
 
 
 
Team:
Trevor And Crew
 
 
 

Review 24 Apr 2017
Recommended by customer in SO22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 2 bed ground floor flat in grounds of Windsor castle (Meaning the team had to get security clearance!) to 3 bed house in Winchester. Lots of garden equipment and a piano included in the load.
 
Cost: £1666
 
 
Team:
Dean Tony
 
 
 

Review 3 Apr 2017
Recommended by customer in SL5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was straight forward from a ground floor flat to a ground floor bungalow.
 
Cost: £1137

"No problems. Moved without hassle. Fortunately weather was fine."
 
 
 
 
Team:
Steve Paul Mick
 
 
 

Review 5 Jan 2017
Recommended by customer in mk13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly the crews were punctual and worked very proffessionaly

"From our first meeting for a valuation and quote until the final item was delivered to our new address we found everyone very helpful and professional.
The removal was done over two days we had a crew of three to collect they were punctual and very professional
A crew of two delivered to our new address and despite the distance they were at our new address by 09.15.
The crew were very helpful despite the fact that we changed our mind a few times as to what was to go where.
Unfortunately I have forgotten the names of the men involved but they were all excellent polite and hard working.
Although we have no intention of moving again I would certainly recommend this company to anyone."
 
 
 
 

Review 17 Nov 2016
Recommended by customer in SL6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1458
 
 
Team:
Steve Den
 
 
 

Review 31 Oct 2016
Recommended by customer in SL4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bed to a 4 bed house. We paid for packing service, which I would highly recommend.
 
Cost: £1065

"Excellent service; The removal men were brilliant and friendly and helpful.
All our items were packed brilliant and none damaged and all were put into the new house nicely. Palmers took the stress out of our move. "
 
 
 
 
 
 

Review 30 Sep 2015
Recommended by customer in SL4
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, but one that had to cover two days only to all the packing. It also included to going to another property 10 miles away for more furniture. One low ceiling on the landing / stairs.
 
Cost: £2116

"Outstanding, excellent service from start to finish. They took all the stress out of the move and were most professional and hard-working. Lots of cheerful conversation too. I have recommended them without hesitation to friends having used Palmers twice in recent years."
 
 
 
 
Team:
Steve Trevor Watne Rob
 
 
 

Review 7 Aug 2015
Recommended by customer in EX13
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3276

"First class service, highly recommended."
 
 
 
 
Team:
Steve Trevor Wayne Rob
 
 
 
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