Wilkins (Henley) Ltd

Where reputations count.

100 Cardiff Road
Reading
Berkshire
RG1 8LL

Removers - Removals Companies

www.wilkinsremovals.co.uk

Email This Business

Tel 01491 572037

Listed under: Removers / Removal Companies

99% recommended Rating 9.7/100
77 reviews since 2016

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 77 reviews since 2016

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.8/10
The firm took care in packing and handling our property

Collection & delivery	9.9/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.4/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Excellent value for the amount of work involved. It took four working days to move us to our new home in Devon and we were extremely impressed by the stamina, strength and ingenuity of the crew. Thr...." more

" A very professional job, punctual, polite, helpful, nothing damaged." more

" from Wilkins. Very professional staff who were extremely efficient and courteous. Flexible with changes to where furniture needed to go. Packing was done to a very high standard. Cannot recommend high...." more

" Very efficient from quotation through to removal. Friendly and hardworking staff. Only minor issue was very early arrival (7.30am) both days and earlier than we had been advised." more

About Us
Information provided by the business
Legal Name: Wilkins (Henley) Ltd.

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Review 2 Apr 2021 Recommended by customer in EX5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I have known this business: 5 - 10 years business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The crews arrived two working days before the move to start packing the lorries. They were very prompt and worked virtually the whole day. On the actual day the morning was spent travelling to Devon and they went straight from a long drive to unloading the lorries. That night they slept in the lorry and finished unloading the next day. It wasn�t just the house - there were a lot of boxes, furniture and other items to be moved into various outbuildings as well.

Cost: £5118

"Excellent value for the amount of work involved. It took four working days to move us to our new home in Devon and we were extremely impressed by the stamina, strength and ingenuity of the crew. Throughout they remained cheerful, kind, courteous and very co-operative which was a blessing at such a stressful time for us. Even the narrow cottage stairs didn�t faze them. We would highly recommend Wilkins to anyone looking to move. We were impressed by the whole service from quotes to advice on packing to the actual move. Thank you Wilkins."

Team:
Dennis, Mike, Jason and Nicola in the office

REPORT THIS REVIEW

Review 20 Oct 2020 Recommended by customer in RG9 I'm: Male business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

residential move within the same village

"A very professional job, punctual, polite, helpful, nothing damaged."

Team:
Paul & Jason. Both excellent, hard working and did everything in good time.

REPORT THIS REVIEW

Review 23 Sep 2020 Recommended by customer in RG8 I'm: Male business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Pack up 4 storey house london, storage then onward delivery to RG8

"from Wilkins. Very professional staff who were extremely efficient and courteous. Flexible with changes to where furniture needed to go. Packing was done to a very high standard. Cannot recommend highly enough."

Team:
Fiona Scott, Oliver Miles

REPORT THIS REVIEW

Review 4 Sep 2020 Recommended by customer in SL6 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Downsizing from one large property to two smaller ones with a period of storage for a large proportion of contents.

"Very efficient from quotation through to removal. Friendly and hardworking staff. Only minor issue was very early arrival (7.30am) both days and earlier than we had been advised."

REPORT THIS REVIEW

Review 31 Jul 2020 Recommended by customer in SL7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Wilkins ensured that our move was as stress free as possible. The most challenging aspect was the removal and installation of a large and heavy wine storage unit which was done efficiently and with determination!

"Wilkins was wonderful! Everyone involved was efficient, proficient and professional. Communication was excellent- all enquires were responded to in a swift manner and everyone was unfailing helpful. We had a last minute hitch which meant that we couldn�t take all our shed and garden furniture and �stuff� to the new home and Wilkins agreed to take one load to another storage place without issue or complaint. I cannot praise them enough and would recommend them to anyone."

Team:
All staff were brilliant

REPORT THIS REVIEW

Review 19 Jul 2020 Recommended by customer in TA20 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving us from Burghfield Common to Tatworth near Chard

Cost: £2336

"The two removal men were first class. They arrived early the day before the move to load 90% of our possessions. They then arrived even earlier on move day to finish off the loading. We then drove to pick up the keys and when we arrived at our new property the removal van was already here. We had big issues with the state of the house but the guys were very professional and unloaded the lorry very efficiently. Very pleased with the service provided and nothing was too much trouble for them"

Team:
Jason and Dean

REPORT THIS REVIEW

Review 28 Feb 2020 Recommended by customer in RG8 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

Temporary move to a smaller house to enable building works to commence, so picking bits and bobs from the house...and taking some back in from the van.

"I have used Wilkins for over 30 years. Its great when the team leader arrives and can remember moving you 25 years ago, whilst one of the others was in the team that moved you in 5 years ago.
Absolutely nothing was too much trouble, and the guys worked hard and cheerfully all day, even when discovering that we were moving to a 3 storey house with a narrow staircase.
I would not even contemplate using anyone else, and as always , you get what you pay for; professional, cheerful, courteous and patient."

Team:
Paul, Dennis Tony

REPORT THIS REVIEW

Review 26 Jan 2020 Recommended by customer in RG9 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move 2 bed house including full packing service.

Cost: £1780

"Excellent service. Really nice removal men"

Team:
Paul

REPORT THIS REVIEW

Review 23 Jan 2020 Recommended by customer in RG9 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We were downsizing to a smaller house,

"Hopefully our final move, therefore a lot of stress and the movers are always so calm and considerate (we have used them previously).

They were very efficient, took initiatives, helped the hysterical client (me!) worked quickly and well and then took some of the items on to our daughter at two different addresses and were remarkably quick and managed difficult items like the big fridge etc.

We moved to a house accessed by an archway which meant a smaller van and yet everything was perfectly accomplished with no fuss at all. Garden pots etc. were delivered last and, again, all with ease. We are very grateful and highly recommend Wilkins."

Team:
Mike, Paul, Graham and Dean

REPORT THIS REVIEW

Review 14 Jan 2020 Recommended by customer in RG91 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All went well and they arrived on time.

"It was a small move but was handled very professionally.

I would use them again."

REPORT THIS REVIEW

Review 13 Jan 2020 Recommended by customer in RG9 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The re-location was a domestic re-location from South Oxfordshire to North Yorkshire spanning 3 days.

"Wilkins Removals of Henley-on-Thames were excellent.

An initial visit to our home to assess the volume of belongings was carried out quickly followed up by a detailed quotation.

Wilkins were able to accommodate our preferred moving date, and subsequently provided good quality packing boxes, including temporary wardrobes, in order to give us plenty of time to prepare our own (limited) packing. We chose the option for Wilkins to carry out packing of all breakables and I would always recommend this for insurance reasons. The guys arrived promptly on the agreed date, all our belongings were respected, very well protected, and carefully loaded.

Everything was re-located without problem. The guys were extremely careful, polite, and made the experience as pleasant as possible. They helped us to settle in to our new home by re-erecting furniture and positioning it to our requirements. Nothing seemed too much trouble.

We would not hesitate to use Wilkins again and would strongly recommend them for their professional attitude and excellent customer service. We could not find any suggestions for improvement."

Team:
Tony, Leo

REPORT THIS REVIEW

Review 10 Jan 2020 Recommended by customer in Sa11 My Age: 40 - 49 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from two property in wokingham to one property in south wale

Cost: £3100

"Staff very friendly and perfesinol"

REPORT THIS REVIEW

Review 18 Dec 2019 Recommended by customer in SW6 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Emptying and packing up a 7 bedroom house near Henley Putting 60% plus into storage Taking the remaining to a temp rented house in Henley Subsequently receiving into storage all the clients (now cleaned) rugs and curtains Moving various items at different times to other houses the client owns All will be brought back to the completed house at a date TBC in 2020/21

Cost: £20000

"I used Wilkins to clear out a BIG house in Fawley which my firm is instructed to refurbish for the owner.
I chose Wilkins for their 150 years of service to the local community.

I found them and all the team to be very friendly, helpful, professional, smart appearance and good value.

Since doing the 1st stage of moving out...our client has since instructed Wilkins to move various items of furniture to various other houses they have ...so all in all everyone is happy.
GREAT COMPANY AND GREAT SERVICE... HIGHLY RECOMMENDED"

Team:
Oliver Miles, Fiona & Amanda

REPORT THIS REVIEW

Review 21 Oct 2019 Recommended by customer in SL7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

we had the packing service which meant that the guys came 2 days before we moved and then on the removal day and then on the following day to finish unloading.

Cost: £4000

"The guys made the whole experience easy. We didn't have to worry about our belongings at all. They were friendly and always asked if they were unsure about things. Very pleased with the service and the collection of empty boxes as we gradually unpacked. Many thanks."

Team:
Tony, Alistair, Jason and Den

REPORT THIS REVIEW

Review 18 Oct 2019 Recommended by customer in OX10 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Wilkins moved me into a really awkward (but lovely!) house - a townhouse with five floors and a very narrow, awkward staircase. And it wasn''t just the house that was difficult; parking''s an absolute nightmare, especially if you have a pantechnicon.

Cost: £2500

"Wilkins did an absolutely brilliant job: incredibly good-natured, incredibly professional, and totally expert. They managed to get furniture into rooms I never, ever thought it would fit into.

The admin support was excellent, too - Andrea went to real trouble to sort out the parking issue ahead of the move.

I know they aren't the cheapest, but the fact is, if we'd gone with the cheapest we'd now have a massive bill for new furniture! This is the second time I've used them, and I'd use them again in a heartbeat"

REPORT THIS REVIEW

Review 27 Sep 2019 Recommended by customer in OX10 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

Downsizing. Lots of turning out before the move - and then more after the move. Too many old family items.

"A day�s help with packing breakable items eased matters.
The men worked hard, speedily and efficiently.
We gradually unpacked over the following week or so, then phoned and the empty boxes and packing was collected.
Polite, efficient, thoughtful and caring from start to finish."

Team:
Tony and two other kind men.

REPORT THIS REVIEW

Review 25 Sep 2019 Recommended by customer in RG10 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Full pack, load & move service over three days.

Cost: £2700

"Professional friendly service. Nothing seemed too much trouble."

Team:
Tony, Dean (I think) & Leo

REPORT THIS REVIEW

Review 19 Aug 2019 Recommended by customer in RG40 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Absolutely brilliant service

"Absolutely brilliant service from start to finish. The girls in the office were really helpful right from the initial phone call. The removal went according to plan, so well organised and professional. Collection of removal materials within a week. All in all would highly recommend and thank all those involved in our move"

REPORT THIS REVIEW

Review 13 Aug 2019 Recommended by customer in RG30 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Small move of about 120 miles. Mostly boxes but also large garden pots and bird bath

Cost: £550

"Polite, helpful, speedy service. Tailored to my needs on moving day. Certainly made moving on my own much less stressful.
Satisfied and happy customer. No items damaged or broken."

REPORT THIS REVIEW

Review 19 Jul 2019 Recommended by customer in RG4 My Age: 60 - 69 I'm: Female business Wilkins (Henley) Ltd https://www.referenceline.com/removers_removals_companies-in-reading-wilkinshenleyltd-75390

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Pack all contents and move

"We picked Wilkens as our removal company as they have a good reputation as a well estabished local family business, we know many people who have used them. We were not disappointed and cannot recommed them highly enough.
A good company with excellent staff that know there business inside out.
The team that moved us were polite, efficient, hard working and a credit to the company. Thanks to all concerned."

REPORT THIS REVIEW

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