Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Rumsey and Son 9.7/100
222 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 222 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Extremely helpful, professional and patient from start to finish. They made the very stressful process of moving an awful lot easier."   more
 
" After nearly 25 years in Hampton we relocated to Hove to be near to family (and the seaside!). We engaged with Rumsey as we knew they were a local firm of some repute. Their representative was courte...."   more
 
" The turn around was fantastiic from the initial survey for making a quote to delivery of our goods at the other end. Everyone was efficient and helpful. Thoroughly recommend!"   more
 
" The job involved moving over half the contents of a two bedroom detached house - with the inevitable sensitivities surrounding the end of a relationship.The move also had to be rescheduled after I nee...."   more
 
 
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Review 4 May 2021
Recommended by customer in SS1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Teddington to Southend-on-Sea
 
Cost: £4146
 

"Extremely helpful, professional and patient from start to finish. They made the very stressful process of moving an awful lot easier."
 
 
Team:
We would like to thank Peter and Debbie from the office and our excellent removal team of Alan, Gary, Jimmy and Adam.
 
 
 


Review 26 Apr 2021
Recommended by customer in BN3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move involved leaving Hampton for Hove after nearly 25 years in the same house.

"After nearly 25 years in Hampton we relocated to Hove to be near to family (and the seaside!). We engaged with Rumsey as we knew they were a local firm of some repute. Their representative was courteous, engaging and open in explaining how the three-day move would work. What he did not explain was how hard-working, polite and caring the team would be. What a fantastic group - nothing was too much trouble, even when we changed our minds about the precise location of some pieces. We are hugely grateful to them for making our move as easy as it could be. THANK YOU!"
 
 
Team:
Alan (foreman), Jim, Gary and Adam
 
 
 


Review 26 Apr 2021
Recommended by customer in W4 3

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Needed to take items to our house near York.

"The turn around was fantastiic from the initial survey for making a quote to delivery of our goods at the other end.
Everyone was efficient and helpful.
Thoroughly recommend!"
 
 
 
 


Review 22 Apr 2021
Recommended by customer in W4 4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of the contents of a two bedroom house to a flat, both located within Chiswick. Packing and moving carried out within a single day.
 
Cost: £1400
 

"The job involved moving over half the contents of a two bedroom detached house - with the inevitable sensitivities surrounding the end of a relationship.The move also had to be rescheduled after I needed emergency surgery - just adding to the stress levels.
The entire team - Peter P who visited the house and gave me the initial estimate, Debbie in the office and the team of four on the day - were fantastic. They arrived exactly on time, they packed the fragile items, moved furniture and loaded the van very speedily, acting politely, helpfully and efficiently throughout the process. They moved all the furniture into the correct positions and left the boxes in the correct rooms. I have a lot of valuable antique furniture, ornaments and pictures - not a single item was damaged. They also returned to collect the empty boxes and packaging on time on the day that I had requested.
The whole process was as painless as a move could ever be and the price was competitive. I have already recommended Rumseys to one friend, and will continue to do so. They're great."
 
 
Team:
Peter, Debbie and three others whose names I sadly don't remember
 
 
 


Review 22 Apr 2021
Recommended by customer in W4 4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of the contents of a two bedroom house to a flat, both located within Chiswick. Packing and moving carried out within a single day.
 
Cost: £1400
 

"The job involved moving over half the contents of a two bedroom detached house - with the inevitable sensitivities surrounding the end of a relationship.The move also had to be rescheduled after I needed emergency surgery - just adding to the stress levels.
The entire team - Peter P who visited the house and gave me the initial estimate, Debbie in the office and the team of four on the day - were fantastic. They arrived exactly on time, they packed the fragile items, moved furniture and loaded the van very speedily, acting politely, helpfully and efficiently throughout the process. They moved all the furniture into the correct positions and left the boxes in the correct rooms. I have a lot of valuable antique furniture, ornaments and pictures - not a single item was damaged. They also returned to collect the empty boxes and packaging on time on the day that I had requested.
The whole process was as painless as a move could ever be and the price was competitive. I have already recommended Rumseys to one friend, and will continue to do so. They're great."
 
 
Team:
Peter, Debbie and three others whose names I sadly don't remember
 
 
 


Review 14 Apr 2021
Recommended by customer in BH21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Whole move ( into storage and then to new house) was so easy. The admin was great as you get to speak to real people who try to make things easy (Debbie, Stuart and Peter). The actual moves ( both of them) were even better, the same team did both legs of the move and just couldn’t have been easier or more friendly, we made coffee and sat back as everything went out and the all of it came back with no breakages and all furniture and large garden plants put together, moved and removed with no problem. Great service and would definitely recommend Rumsey to anyone considering moving. Special thanks to Alan, Garry, Kyle, Adam ( and James) for watering plants/ trees whilst in storage."
 
 
Team:
Alan, Garry, Adam, Kyle, James
 
 
 


Review 30 Mar 2021
Recommended by customer in BA2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move the contents of a large four bed house in West London and unpack them into a much smaller house a hundred miles away in Somerset
 
Cost: £2688
 

"Very happy with the service....the movers worked so hard and nothing was too much trouble....I would be happy to recommend this firm"
 
 
 
 


Review 30 Mar 2021
Recommended by customer in BH 1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three day breakables pack move to store. Overall service exceeded all expectations!
 
Cost: £3576
 

"It was an excellent process from the first call to the last item being taken out of the house.

We firmly had the impression that every member of the team was fully committed to making our move successful.

A house move can be a very stressful time and Rumsey & Son did everything possible to help us with all aspects of the move. From that first call, to the sales meeting and finally the actual removals team."
 
 
Team:
Stuart Burnett, Peter Parnwell, and of course, all the removals team
 
 
 


Review 25 Mar 2021
Recommended by customer in SP11
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal with full packing service from 3 storey semi detached house in west London to 2 storey cottage style property in Hampshire.
 
Cost: £4200
 

"As a well established removal firm we were very pleased to engage Rumsie and son for our recent house move, having previously used them 31 years ago to move us into the house we were leaving. The team of 5 were all extremely efficient, good communicators, trustworthy and were pleasant to work with. The planned logistics for a move over three days worked very well to keep stress levels low and the cost was still highly competitive. We would highly recommend this removal company.
"
 
 
Team:
The team was led by Paul and Colin
 
 
 


Review 22 Mar 2021
Recommended by customer in TW12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A grade two listed four bedroom townhouse over three floors on a busy main road. There was a grand piano, loads of antique furniture, valuable paintings and a large collection of glass and China.
 
Cost: £5000
 

"Moving home was anything but a stressful experience with Rumsey and Son. The team had been working together for twenty years and were consummate professionals. Nothing was too much trouble. I cannot overstate how delighted I was with their whole approach, and somehow it was fun! I can't quite believe it, but it was. Thank you Rumsey and Son."
 
 
Team:
Gary, Colin, Adam, Silver, Kyle Jim.
 
 
 


Review 16 Mar 2021
Recommended by customer in TW2

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full removal from 2 bed maisonrtte to 2 bed bungalow
 
Cost: £1269
 

"Company were great, quick and professional. Move turned out to be complicated with the vendors removal company acting unprofessionally and not finishing their job until 6pm, meaning our movers had to work swiftly after waiting for 7 hours. I was given options by the head office but in the end the team kindly waited on a Friday night to complete the move and did not compromise their service despite the long wait."
 
 
Team:
Colin, David and three guys called Paul
 
 
 


Review 15 Mar 2021
Recommended by customer in TW9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a 4 bed family home to a new location.
 
Cost: £2500
 

"Our overall experience and impression of Rumsey and son is that they are efficient and experienced. They arrived on time, worked quickly and were very reassuring about the process. I would dedicatedly recommend them to anyone moving house."
 
 
Team:
Alan, Garry, kyle, Jim and
 
 
 


Review 8 Mar 2021
Recommended by customer in KT10

 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 3/4 bedroom house to a 5 bedroom house near by.

"The whole process was very customer focussed and all our queries were answered promptly and efficiently. The packers arrived on time on both days and were very professional and knowledgeable. The costs, insurance and liabilities were well explained at the time of the quote. On the day of the packing and the move, all the guys were very friendly and proactive. They worked hard on both days and went the extra mile on the move day. I would have no hesitation in recommending Rumseys to anyone who was planning on moving."
 
 
Team:
The guys who moved us were Dan, Danny, Scott, Bert and Tony
 
 
 


Review 4 Mar 2021
Recommended by customer in TN15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move from a 3 bed semi detached house Breakables and furniture packed for us
 
Cost: £2900
 

"The whole process from start to finish was professional, supportive and respectful.

All our questions were answered quickly, helpfully and supportively prior to our move. The moving crew were everything we could have hoped for and more. They made everything calm, productive and we would never have made it without them. They communicated wel as a team and with us. They were so respectful, professional and efficient. Both properties and all our items were so well cared for. Everything was wonderful. We have very high expectations and they exceeded on everything. Would recommend to anyone looking to move to make the stress more manageable."
 
 
Team:
Debbie, Alan, Gary & their crew
 
 
 


Review 4 Mar 2021
Recommended by customer in W4 1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a one bedroom flat to storage. Also disposal of certain items of furniture
 
Cost: £700
 

"the team were great - from the initial email, to the quote, to correspondence and liaising on date to the team doing the removals and packing. I couldn't fault this service in any way. The team doing the removals, were kind, cheerful and extraordinarily helpful. And incredibly efficient."
 
 
Team:
A Lyle, T Corlaw(?) S Cornhill, and Ikoci
 
 
 


Review 23 Feb 2021
Recommended by customer in SP7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat move

"Rumsey provides a top level professional service."
 
 
Team:
taylor team. excellent gents
 
 
 


Review 17 Feb 2021
Recommended by customer in SO41

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed house move, with lots and lots of garden furniture!

"Rumsey and Son were very polite and professional from the moment Peter came round to quote us for the move. The office team were always helpful and friendly when we called with questions before the move. Our move was over 3 days and Rumsey made it as easy as possible for us. We would not hesitate to recommend them."
 
 
Team:
Peter, Tony and their team
 
 
 


Review 8 Feb 2021
Recommended by customer in SW1W
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The movers at Rumsey were efficient, clean and extremely polite. I am extremely happy with their service and will continue to use and recommend them.

"The movers at Rumsey were efficient, clean and extremely polite. I am very happy with their service and will continue to use and recommend them."
 
 
Team:
Do not know their names
 
 
 


Review 8 Feb 2021
Recommended by customer in bs28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complex logistics from London to Somerset, Hampshire and Sussex was well handled by your team, especially moving a very special, grand piano up a gravel drive in rain.
 
Cost: £5000
 

"The whole operation went very well and your team did a very good job"
 
 
 
 


Review 4 Feb 2021
Recommended by customer in SW14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Show All
 
 
Customer Review
 

"The move went very well and we would say we were very happy with the finished job. The only negative points I have to make:

- Cones left in front garden - no communication on that and no signage telling neighbours we were moving. We had been told the company would ensure access for their van but it wasn't quite the case.
- Due to the above some of the team, when they initially arrived, were clearly frustrated and had some attitude with us. Not what we expected. Called Head Office - a rather condescending and defensive response. All very different to what we had encountered on the sales side prior to signing up with this company. It was a very negative start to our two day move. I spoke directly to the team to clear up the bad vibes and I feel everything improved after that. In hindsight, I can appreciate that the moving team are not happy when they turn up and there is not a space for the van. When the company, as part of their sales pitch, say they will secure space, they have a responsibility to their moving teams and their customers to ensure this is done rather than leave it to chance.

I can not fault the work of the team - they worked extremely hard and very efficiently. They communicated well and were very respectful of our house and belongings.

We had a different team on day 2 of the move apart from one gentleman who stayed on the job for both days - Gary. It was really good to have that continuity and he was excellent.

The removal teams we had packing, moving us out and moving us in did a fantastic job. They were so efficient and clearly very experienced. We felt like we were in very good and professional hands. I do think that the Head Office could have done more to ensure space for their vans such as parking restrictions outside the house. Having said they would organise space for the van, it wasn't done with a huge amount of convinction and caused issues for their removal team on the first day. This was the only thing that soured the experience. I would definitely recommend Rumsey & Son, but with some provisos."
 
 
Team:
Gary very much lead the job over the two days. He was excellent and deserves a special mention. Both teams worked extremely hard and very efficiently.
 
 
 

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