Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Rumsey and Son 9.7/100
274 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 274 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" A top team of guys who managed to accomplish a complete removal with no fuss and in an incredibly short time frame. Not a single complaint."   more
 
" The service was perfect. Rumseys sent 4 guys who handled everything smoothly. The delivery into storage was handled quickly and painlessly. Everything was punctual, polite, and stress free. A few chan...."   more
 
" The service from Rumsey and Son was excellent, from the initial quote through to actual move. On the days we moved the team arrived on time, worked quickly and efficiently and moved us without any iss...."   more
 
" ThE workers were very professional and efficient. They made a big effort to fit our furniture into one fewer container than quoted for."   more
 
 
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Review 2 Aug 2022
Recommended by customer in OX28
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A family relocation from Richmond (London) to Witney (Oxfordshire).
 
Cost: £3000
 

"A top team of guys who managed to accomplish a complete removal with no fuss and in an incredibly short time frame. Not a single complaint."
 
 
Team:
Scott
 
 
 


Review 27 Jul 2022
Recommended by customer in W4 3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving contents of 3 bed mansion flat from London down to Canterbury Kent, over two days.
 
Cost: £3000
 

"The service was perfect. Rumseys sent 4 guys who handled everything smoothly. The delivery into storage was handled quickly and painlessly. Everything was punctual, polite, and stress free. A few changes were accommodated with zero fuss. Absolutely delighted with the entire experience."
 
 
Team:
Peter Parnell
 
 
 


Review 27 Jul 2022
Recommended by customer in TW1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move to and from a rented property during building work.
 
Cost: £1500
 

"The service from Rumsey and Son was excellent, from the initial quote through to actual move. On the days we moved the team arrived on time, worked quickly and efficiently and moved us without any issues. Very professional team all round. I would definitely recommend."
 
 
 
 


Review 27 Jul 2022
Recommended by customer in TW10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
All furniture and belongings were going into long term storage.

"ThE workers were very professional and efficient. They made a big effort to fit our furniture into one fewer container than quoted for."
 
 
 
 


Review 29 Jun 2022
Recommended by customer in Bn18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move with full packing service from London to Brighton.

"Alan and the team from Rumsey and Son were great. Turned up on time and we were on the road by 10.30am. Our completion was delayed as the bank did a random spot check on the transfer of funds, which caused several hours of delays and meant we didnít get the house keys until late afternoon. Despite this the team stayed to get the move complete. They were polite, professional and understanding throughout. Would highly recommend their services."
 
 
 
 


Review 29 Jun 2022
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The team were efficient and helpful.

"An overall positive experience, we would use Rumsey in future and recommend to others."
 
 
 
 


Review 28 Jun 2022
Recommended by customer in TW9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a four bed old townhouse with garden to a more modern four bed.

"Friendly, punctual and flexible (a couple of things needed to be changed from their initial positions).
Highly efficient and cheerful even on a hot day."
 
 
Team:
Foreman Alan, and team plus young Harry stepping in one day
 
 
 


Review 28 Jun 2022
Recommended by customer in TW9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving a few large and heavy items from my basement to a garage at the bottom of our garden.

"A small job for you but completed effectively"
 
 
Team:
Not there at the time! My wife supervised
 
 
 


Review 20 Jun 2022
Recommended by customer in 2432
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We have moved from London out to rural France as taking early retirement and looking for a laid back life style.

"From 1st contact we found Rumsey very professional, from home visit to collection and storage of our belongings before shipment to France. what stands out was the personal touch from site visit to collection, transhipment to anther carrier for the International part of delivery. We were most impressed with Rumsey Staff for collection and also Able's staff for delivery to France."
 
 
Team:
P Parnell, J Carey, S Cutuill, D Owen, T Wrroon and Ben & Mike from Ables
 
 
 


Review 25 May 2022
Recommended by customer in TW11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from a 4 bed family home to another 4 bed family home about 2 miles away. The move included two fish tanks.
 
Cost: £3384
 

"The whole team was amazing on both day and efficiently worked away to make the move a very simple process for us.
They were friendly and nothing was too much trouble despite having 3 beds to dismantle and rebuild and two fish tanks to move.
They took care in packing and everything was delivered to the correct rooms in the new house.

Debbie and Peter in the office were very helpful and held our move slot for several days when our buyer was messing around before exchange.

Would highly recommend Rumsey and Sons."
 
 
Team:
Iím not sure of names but they were all amazing!
 
 
 


Review 16 May 2022
Recommended by customer in TW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents of sitting and dining rooms returned from storage. Sofas, chairs, dining and coffee tables, bookcases, lamps, sound system, tv etc

"This was a delivery of items of furniture and possessions that I had them put in storage a few months back. Delivered on time, all unloaded and in position in 45 minutes. Amazingly efficient and pleasant team. My stuff had been beautifully packed as I could see during unpacking."
 
 
Team:
Canít remember but I thanked the.
 
 
 


Review 16 May 2022
Recommended by customer in TW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents of sitting and dining rooms returned from storage. Sofas, chairs, dining and coffee tables, bookcases, lamps, sound system, tv etc

"This was a delivery of items of furniture and possessions that I had them put in storage a few months back. Delivered on time, all unloaded and in position in 45 minutes. Amazingly efficient and pleasant team. My stuff had been beautifully packed as I could see during unpacking."
 
 
Team:
Canít remember but I thanked the.
 
 
 


Review 16 May 2022
Recommended by customer in TW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents of sitting and dining rooms returned from storage. Sofas, chairs, dining and coffee tables, bookcases, lamps, sound system, tv etc

"This was a delivery of items of furniture and possessions that I had them put in storage a few months back. Delivered on time, all unloaded and in position in 45 minutes. Amazingly efficient and pleasant team. My stuff had been beautifully packed as I could see during unpacking."
 
 
Team:
Canít remember but I thanked the.
 
 
 


Review 6 May 2022
Recommended by customer in TW1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A complicated move from a large house into storage and 2 different properties.
 
Cost: £12000
 

"I cannot praise Rumsey and Sons enough. I have used them in the past and I wasn't disappointed again. They were extremely efficient , clear about the process and careful with our possessions. The team who actually did our packing and move were outstanding, very helpful and really understanding. Rumseys are a local firm and I am delighted to support them and cannot recommend them enough."
 
 
Team:
Paul Paul Paul Colin
 
 
 


Review 9 Apr 2022
Recommended by customer in GL91
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from West London, 7 bedroom house to South Gloucestershire 6 bedroom house.
 
Cost: £10000
 

"Very helpful crew, arrived on time every day and did all they could to make the experience painless."
 
 
 
 


Review 21 Mar 2022
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Team collected some previously stored goods from the storage depot, and then moved onto the property where items were moved and delicates such glass wrapped by the team and packed. Move of the complete goods to the new property went well as did the unloading. We unpacked and arranged collection of used boxes and wrapping paper at a convenient time.

"Move went well and managed to get all done on time as planned. Only some slight damage issues which were promptly resolved, so many thanks to the hard working team."
 
 
 
 


Review 11 Mar 2022
Recommended by customer in SW6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The team moved us out of the old property over 4 days, and into the new over 3.

"The team at Rumsey were very helpful and patient with us, particularly as we had to change the delivery address and date more than once!

They were efficient, friendly, professional and nothing was too much trouble. We felt very comfortable having them around, the packing was done with great care and precision, as was the unpacking at the other end.

Would definitely recommend Rumsey - in fact, we already have!

The administration service was faultless, and we definitely had the A team for packing. Efficient, tidy and friendly.

Thank you."
 
 
Team:
Gary and team
 
 
 


Review 8 Mar 2022
Recommended by customer in KT11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
Cost: £3100
 

"The service we received from Rumsey and Son was beyond exceptional, and to summarise just how good it was, my entire family contracted covid two days before our move, it took a couple of phone calls to Stuart at Rumsey to run through the move without our presence at either house, and a few calls from the moving team on the moving days to get everything moved without any hassle whatsoever. They were professional, understanding, careful, thorough and a really kind bunch of guys and we cannot thank them enough for getting us moved in during such a difficult time."
 
 
Team:
Jim and team. Stuart back at the shop was really great too.
 
 
 


Review 1 Mar 2022
Recommended by customer in KT7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved our furniture etc. from our house to our rental at the end of February

"The removal men were courteous and efficient. They packed our possessions carefully and quickly. Dealt with heavy furniture in an expert manor. Were good humoured and friendly at all times. Yes we will be using them again."
 
 
 
 


Review 22 Feb 2022
Recommended by customer in TW10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Exit 5th floor flat with lift Contents split between 2nd floor rental flat, no lift, and storage with Rumseys
 
Cost: £3000
 

"Initial confusion over what I wanted - did I not make it sufficiently clear? It meant a bit of friction between me and admin to start with but we got past it.

Team who came were good, they worked hard and at all times were polite and considerate. They seemed to be taking care of me!"
 
 
Team:
Alan, Gary, Justin and I've forgotten the other 2
 
 
 

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