Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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9/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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I did not realise how many items there were to pack. The chaps in Spain did a fab job packing all the items very carefully - took us ages to cut off the bubble wrap, and the wrapping around all the glassware :-)
We did advise the chaps that the bed in the master bedroom would not fit down the stairs and would have to be removed via our first floor terrace and dropped into the garden - this was done efficiently and it was not damaged in anyway.
On arrival to the UK, the chaps unpacked as much as possible and also took up the challenge of getting the bed for the master bedroom up the stairs, which was very large and heavy - well done to all.
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Team: sorry I can't remember, but they were all fab
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