Satisfaction Ratings |
|
|
|
Sales & Support
|
5/10
|
 |
The advice and information was helpful and all correspondence was easy to understand
|
|
Packing & Handling
|
6/10
|
|
The firm took care in packing and handling our property
|
|
Collection & delivery
|
8/10
|
|
Our property was collected and delivered as agreed
|
|
Service
|
8/10
|
|
The staff were presentable punctual and polite
|
|
Value
|
6/10
|
|
The firm\'s charges are reasonable for the work involved
|
|
Show All
|
|
|
|
|
|
Code of practice
|
Yes
|
Before the move, did your remover make you aware of the Code of Practice?
|
|
Description
|
Yes
|
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
|
|
Loss or damage
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
|
|
Claims timing
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
|
|
Protection options
|
Yes
|
Before the move, did your remover explain your insurance or other protection options?
|
|
Claims procedure
|
No
|
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
|
|
|
|
|
|
Customer Review
|
|
I started thinking about a move early 2020, had house upgrades done, kitchen, boiler, bathroom. After C19 hit, my plans we abit scuppered. I invited removal quotations from about August, I had a wide variety of quotes. I didn’t want the cheapest, too good to be true syndrome, (if it looks too good to be true, it probably is) but equally couldn’t entertain the highest, which was frankly ridiculous.
As Britannia had country-wide connections, & they landed in about the middle of my cost expectancy. I went with them. But house moving is one of the most stressful times. I wonder if you’ve forgotten that? Up there with divorce and death of a loved one. I wanted a ‘we’ll take the stress out of moving’ experience.
|
|
Cost: £1350
|
|
|
|
|
Team: Britannia Appleyards, Britannia Lanes
|
|
|
|
|
|