David Gilkes & Sons Ltd

Unit 2 Dunchurch Trading Estate, London Road
Rugby
Warwickshire
CV23 9LN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
146 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 146 reviews since 2015
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" My wife and I decided to use a moving company when we moved house recently, mainly due to the distance involved as it would take 3 days. After looking at a number of companyís we decided on David Gilk...."   more
 
" Excellent service all round, from the initial estimate, the various crews who came and the back office staff."   more
 
" I have to say firstly, excellent service and staff. After the first visit to quote for our removal I had to call them back out to requote as I had sold a lot of furniture- they were happy to do this,...."   more
 
" We found the build up to moving house extremely stressful - the actual moving day was not stressful at all though, and this was all down to the removals men. Nothing was too much for them. They provid...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
Absolutely 7
actual 6
amazing 7
arrived 20
belongings 11
better 9
boxes 11
brilliant 12
care 20
David 37
easy 11
efficient 19
excellent 25
experience 14
extremely 14
family 9
fantastic 12
finish 11
friendly 39
furniture 11
Gilkes 54
GOOD 16
great 28
guys 10
happy 14
hard 12
help 9
helpful 38
highly 25
just 10
packed 11
packing 23
POLITE 23
process 9
professional 34
quote 11
really 18
recommend 42
recommending 11
removal 28
removals 15
service 47
storage 10
stress 16
stressful 18
team 54
Thank 15
thanks 12
trouble 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 May 2019
Recommended by customer in KA18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move which due to distance would take 3 days for the vehicle to be loaded/unloaded and teams return travel time.
 
Cost: £2275
 

"My wife and I decided to use a moving company when we moved house recently, mainly due to the distance involved as it would take 3 days. After looking at a number of companyís we decided on David Gilkes & Sons Ltd as our preferred movers. They were the only ones who actually came out and discussed our requirements and needs. They were also very competitively priced.
I can only say our experience of all the staff is excellent, 5 star service in fact. We had a number of false starts with late date changes which were out of our control. Gilkes were very understanding and most helpful with changing the dates at such short notice. The office staff were very understanding and helpful all the way through.
The team who moved all our possessions were very professional in how they planned what went on the truck first and took great care when moving items. The same care was taken when unloading everything when we arrived at our destination.
We would like to express our gratitude to everyone at Gilkes for their help from first contact to the day we moved in. Without their expertise and help we would have found the experience more stressful.
"
 
 
Team:
Kate Johnson, Jill Rhadbane, Chris, Paul Jason.
 
 
 


Review 10 May 2019
Recommended by customer in CV22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Pack up items to be taken to charity shops or disposal. 2. Pack up contents and remove to David Wilkes Storage pending move to new house.
 
Cost: £3000
 

"Excellent service all round, from the initial estimate, the various crews who came and the back office staff."
 
 
Team:
I met many staff who were all great.
 
 
 


Review 3 May 2019
Recommended by customer in CV23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our home of 30+ years, which has been our childrens , and grandchildrenís first home so as you can gather there was a LOT of stuff. Bags, boxes, furniture, memory boxes etc. And 5 dogs!
 
Cost: £580
 

"I have to say firstly, excellent service and staff.
After the first visit to quote for our removal I had to call them back out to requote as I had sold a lot of furniture- they were happy to do this, and promptly.
On the day of the move, each removal person shook hands with me and introduced them selves, a really nice touch. I was also asked several times during the morning, if I was ok, a kind and caring staff. Very thoughtful of how I may have been feeling.
Upon arrival at the new home, it soon began obvious that everything was NOT going to fit!!
I had a bit of a panic, but the staff kept reassuring me it was ok. Bless them, I had them put stuff in piles and swapping stuff about..all done with a smile.
In the end quite a lot had to go into storage. Which again they were happy to help.
Very polite and caring staff."
 
 
Team:
It is with regret I donít remember their names, but a big thankyou to them all
 
 
 


Review 2 May 2019
Recommended by customer in CV22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed semi detached to a new build.

"We found the build up to moving house extremely stressful - the actual moving day was not stressful at all though, and this was all down to the removals men. Nothing was too much for them. They provided an excellent service."
 
 
Team:
Canít remember!
 
 
 


Review 1 May 2019
Recommended by customer in Cv23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bed to 5 bed new build house.
 
Cost: £695
 

"The move was for a family home to the other side of town. They team of 3 arrived promptly and packed the lorry with great skill. They took time on arrival to ensure all the floors were covered and unloaded with care and great skill.

Friendly and well presented they did a 5* job!

Highly recommend!!
"
 
 
Team:
All 3 were amazing
 
 
   Business Reply:

Many thanks for the review and we wish you well in your new home.
 


Review 18 Feb 2019
Recommended by customer in CV4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were recommended to use David Gilkes for our office move and they proved to be better than we could have hoped for.

"They are very competitively priced, professional in everything they do and nothing is too much trouble for their friendly team.
Moving day went without a hitch, mainly due to David Gilkes.
We cannot recommend them highly enough and wouldn't consider anyone else if we move again.
We are happy to recommend them to anyone looking for home or business removals."
 
 
Team:
Matt, Jill and Team
 
 
 


Review 14 Feb 2019
Recommended by customer in NN13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I have moved several times in the past and I have used David Gilkes on four occasions and I believe they are one of the best removal companies I would not hesitate to recommend them. They are courteous friendly and efficient you couldnít ask for a better team to pack and remove your belongings. Very very good"
 
 
 
 


Review 12 Feb 2019
Recommended by customer in WR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed family house move to 3 bed cottage

"Very efficient move carried out by professional, helpful and friendly team over three days as agreed. Exactly what I was hoping for."
 
 
Team:
Sorry, can't remember, but they were all great
 
 
 


Review 11 Feb 2019
Recommended by customer in CV37
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removal service from a 4 bedroom house
 
Cost: £1500
 

"The team were friendly and courteous and packed everything very well. Great at the other end too."
 
 
 
 


Review 7 Feb 2019
Recommended by customer in PE84
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House removal from large house to smaller one. Several large items had to be moved out of a first floor patio window over a balcony. We have a lot of delicate glass items and bits and bobs and nothing was damaged at all. The balcony lifts were not easy, and there were some big heavy pieces of furniture to get up a narrow staircase at the other end but they managed everything!
 
Cost: £2500
 

"Absolutely delighted. We had a visit to confirm pricing, as it wasn't a straightforward move - we are not near Rugby but we had got such a splendid recommendation from a friend we wanted to use them. The quote was very reasonable - four of them spent a day packing up and then there were more the next day doing the move and unpacking. It really wasn't an easy move - we have a lot of large, heavy items (including quite a valuable piano) and a lot of delicate glassware - but they were brilliant. Really good natured and cheerful and they found a way round numerous problems. We really were so impressed - and absolutely nothing was broken or damaged or lost. Would very happily recommend them."
 
 
 
 


Review 23 Jan 2019
Recommended by customer in CV4
 My Age: 50 - 59 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of my belongings from Hertfordshire, put them in storage for 4 months and unload them at my new house.

"The removal staff were very polite, hardworking and helpful. They took good care in packing up my belongings and packed up the lorry well.
They explained everything well and answered all questions.
The office staff were always helpful and efficient."
 
 
Team:
Paul, Gez, Nicky
 
 
 


Review 15 Jan 2019
Recommended by customer in CV35
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very friendly and professional an excellent service from start to finish. The staff certainly worked very hard. The price was very reasonable. If we were to move again this company would be the first I would contact.

Mr & Mrs Harding

Thank You :}"
 
 
Team:
Nikki and the two gentlemen
 
 
 


Review 15 Jan 2019
Recommended by customer in CV22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The contents of our house went into storage for several months whilst the house was renovated - included two pianos

"A friendly team, professional, responsive and competitive"
 
 
 
 


Review 15 Jan 2019
Recommended by customer in CV4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ours was a commercial move of approx. 200 people from 3 different sites, into one building. The move was carried out over 3 days.

"The move was complicated as it involved not only office staff and IT kit but also precision engineering equipment and large pieces of electrical items to be moved. All of the staff from David Gilkes & Sons Ltd were excellent from the initial planning meetings, to managing the physical aspects of the move.
Their attention to detail and customer care was excellent and we would have no reservation in recommending their services.
We will definitely be using them again."
 
 
Team:
Matt Gilkes, Jill Rhadbane and all of the removal team/s
 
 
 


Review 14 Jan 2019
Recommended by customer in CV22

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed first floor flat to a 4 bed detached. Just 300m separated the 2 properties.
 
Cost: £830
 

"Very happy with the service. Quick and easy. Would have no hesitation in recommending them."
 
 
 
 


Review 10 Jan 2019
Recommended by customer in cv47
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move by Gilkes staff was first class they were caring worked hard
and in short gave a wonderful service.
They also showed understanding when we were held up at my new address
due to the keys not being available ie due to fund transfer's
I rate them very highly and would not hesitate in them being my first
choice if I should move again."
 
 
Team:
I could not single out individuals they are all great
 
 
 


Review 10 Jan 2019
Recommended by customer in CA19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two day move from the Midlands to the lake district
 
Cost: £1600
 

"We were extremely satisfied with the service provided by Gilkes. The removers were polite and explained how they were going to approach the job. The load on day one and unload on day two went without a hitch. The guys were obviously experienced and there were no issues of any kind. I would recommend Gilkes to anyone wanting a removals service."
 
 
Team:
Chris, Paul and Sean
 
 
 


Review 10 Jan 2019
Recommended by customer in CV47
 My Age: 70 + 
 I'm: Male 

 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a happy and pleasant team that gave us full reassurance of how they were to make our move stress free.
 
Cost: £1300
 

"I would recommend this company for the whole way that they explained what was involved, when the day came they went above and beyond to make what was for us a stressful time, and made sure we were happy with the move into our new home.

What a lovely bunch of people and it was lovely to see the team work they gave.
"
 
 
Team:
Sorry being 75 I just cannot remember names.
 
 
 


Review 10 Jan 2019
Recommended by customer in NN11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a 3 bed detached home to a 3 bed semi detached property within the same town. Dismantle of 3 beds and rebuild in new property.
 
Cost: £1000
 

"Keys were held up on Completion resulting in the team having to wait with the furniture for approximately 4 hours with no complaints. On the keys being made available as it was rather late in the day, other teams that had finished their jobs, joined their colleagues to assist with the unpacking and were extremely efficient in doing so. I would thoroughly recommend David Wilkes and Sons services to others."
 
 
 
 


Review 16 Dec 2018
Recommended by customer in CV34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Approx 12 miles within County of Warwickshire. Moving from 3 bed house to two bed apartment.
 
Cost: £1000
 

"Very easy and flexible booking arrangements. Friendly staff. The two staff members were very helpful and accommodating. They were polite and friendly."
 
 
Team:
Cant remember. But They were both excellent
 
 
 

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