David Gilkes & Sons Ltd

Unit 2 Dunchurch Trading Estate, London Road
Rugby
Warwickshire
CV23 9LN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
163 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 163 reviews since 2015
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Generally very happy with the service provided. A few minor scuffs. Staff worked very hard and were very polite.Would use again. Thank you."   more
 
" So far as this is the first stage of our moving process everything went really great, from the staff who did our packing to the staff who actually moved us into storage very professional so far."   more
 
" Excellent"   more
 
" Arriving at my new address they again carried out the move in with much satisfaction and the temperature had not dropped at all. Although I am not in the same area I would not hesitate to recommend ...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
Absolutely 7
actual 8
amazing 8
ARRIVED 24
belongings 12
best 7
boxes 14
brilliant 15
care 21
David 40
easy 13
efficient 20
Excellent 28
experience 14
Extremely 16
fantastic 12
finish 14
friendly 42
furniture 12
Gilkes 59
good 19
great 29
guys 11
happy 17
hard 15
helpful 41
Highly 27
just 12
like 10
packed 13
packing 26
polite 27
process 11
professional 36
quote 15
really 19
recommend 48
recommending 11
removal 31
removals 15
service 52
storage 11
stress 16
stressful 20
team 57
Thank 17
Thanks 12
trouble 12
wanted 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 9 8 7 6 5 4 3 2 1

Budget:  


Review 17 Aug 2019
Recommended by customer in CV21

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One day move in the heat.
 
Cost: £1085
 

"Generally very happy with the service provided. A few minor scuffs. Staff worked very hard and were very polite.Would use again. Thank you."
 
 
 
 

Review 6 Aug 2019
Recommended by customer in CV23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved straight into storage so still having to wait for our items to be moved to our new home.

"So far as this is the first stage of our moving process everything went really great, from the staff who did our packing to the staff who actually moved us into storage very professional so far."
 
 
Team:
Sorry Can't remember
 
 
 

Review 6 Aug 2019
Recommended by customer in Cv23

 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service.Move was from Bristol to Rugby ..
 
Cost: £700
 

"Excellent"
 
 
Team:
They were all good
 
 
 

Review 5 Aug 2019
Recommended by customer in NG34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They arrived on time, went through the flat to see what was to be removed, they coped extremely well with narrow doorways, steep steps and the hottest day of the year..................
 
Cost: £735
 

"Arriving at my new address they again carried out the move in with much satisfaction and the temperature had not dropped at all. Although I am not in the same area I would not hesitate to recommend the company."
 
 
Team:
cannot remember the three names local to rugby.
 
 
 

Review 5 Aug 2019
Recommended by customer in OX15

 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a mid-terrace cottage where a lot of furniture had to go around the back of our neighbours'' houses and down some steep, narrow steps to the road to a semi-detached house, also on a hill with steps to both the front and back doors.
 
Cost: £1100
 

"I cannot fault the service in any way, from the initial enquiry via the phone, to the site visit, the packing of our items (worth every penny) and the actual removal and delivery to our new home.

The packing and removal staff were fabulous and even went over and above their remit in helping us to disconnect our (rather weirdly plumbed in) washing machine.

I wouldn't hesitate to recommend them."
 
 
Team:
Jill, Kate, Demi, Dan, Jason and Colin
 
 
 

Review 5 Aug 2019
Recommended by customer in CV23
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving

"Brilliant service, very happy."
 
 
Team:
David
 
 
 

Review 24 Jul 2019
Recommended by customer in DE45
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
David Gilkes & Sons Ltd moved us from Coventry to the Peak District in June, a distance of about 80 miles.
 
Cost: £550
 

"David Gilkes & Sons Ltd were excellent throughout. Their staff were polite, efficent and helpful. The whole thing went like clockwork."
 
 
Team:
Gaz, Blue, Paul
 
 
 

Review 18 Jul 2019
Recommended by customer in CV47
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a complex move - my stuff was moved on one date into storage and then later into my new house, my husband''s stuff was moved out and in on the same day, but the key hand over was delayed.
 
Cost: £1000
 

"David Gilkes staff - be it on the phone, payments, or the guys on the day were all friendly, hugely adaptable and did not charge as much as they could of given the change of moving date and overtime hours workes.

Can't rate them highly enough!!"
 
 
Team:
Jill
 
 
 

Review 17 Jul 2019
Recommended by customer in CV8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Cottage, The Priory Priory Road Wolston

"It was all carried out in a most professional manner, all items being protected as loaded. Nothing was too much trouble."
 
 
Team:
I think it was Dave, Darren and Josh
 
 
 

Review 16 Jul 2019
Recommended by customer in CV32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move (I would imagine) moved from a 4 bedroom to another 4 bedroom house a few miles away nothing out of the ordinary
 
Cost: £1000
 

"The whole process was brilliant from my first phone call to the office, to Kate coming out to give me a quote, to ordering boxes and having them delivered to the the actual move.
I would thoroughly recommend them (in fact I have told everyone how good they are!) they were so helpful, polite and friendly and made moving house a lot easier and a lot less stressful.
They also all worked extremely hard and we’re so helpful."
 
 
Team:
I’m so sorry but I can’t remember their names! But they were ALL good
 
 
 

Review 15 Jul 2019
Recommended by customer in CV8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had used David Gilkes and Sons Ltd for our business move and were so impressed we used them five months later to move house. Matt came to give us a quotation but we had already decided to give them the contract without getting any other quotes. There was a lot of "stuff" stored at our work premises which they agreed to pick up the day after the house move and bring to our new address. Everything went smoothly.

"The manager arrived promptly to quote for the work and the written quotation arrived within two days. It was extremely competitive and, having used Gilkes for our business move, we decided to go with them without getting further quotes.

All the details regarding insurances etc were included with the quotation. We were provided with lots of boxes and tape in good time to pack everything we felt we wanted to pack before the day.

We had a lot of furniture and various items, including crates of books, which were stored at our business premises and Gilkes were more than happy to move all of that to our new house, which they did as a separate operation the following day to the house move.

As previously the team arrived in good time and we had nothing to do except to direct them as to what was to go in what room, so that they could work out how best to load the van.

The team worked very hard and made sure that all furniture and boxes were placed in the right room and did not leave until we had checked that everything had been collected from the previous house and unloaded at the new.

Excellent service, very caring, always cheerful and very thorough. Highly recommended."
 
 
 
 

Review 15 Jul 2019
Recommended by customer in cv23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bedroom Detached to 3 Bedroom Semi with an attic room!
 
Cost: £750
 

"Very efficient service from start to finish and very satisfied with the result."
 
 
 
 

Review 11 Jun 2019
Recommended by customer in CV3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved a packing service that occurred on a Saturday morning. The removal then took place on the following Tuesday (the Monday was a bank holiday). It was a conventional move and there were no interesting aspects or items. The packing and removal personnel were polite, efficient and very professional
 
Cost: £1350
 

"We had used the firm before when we moved around 10 years previously. I decided to give them a call to see if they could move us this time. We hadn't received much notice so I called them on the Monday with a view to them packing us on the Saturday and then moving us on the following Tuesday (8 days from contacting them to actually moving).
They were very accommodating and came the next day to look around and quote. We thought the quote was reasonable and confirmed on the Wednesday that we'd like to proceed.
On Saturday, 2 packers arrived at 8.45am and packed up our house. They were friendly and polite and were no trouble at all. They were finished by around 2pm (we had a 3 bed bungalow).
They labelled all of the boxes and left them for us just in case we needed something.
On the Monday, the removal men arrived and spent the morning moving our things into the lorry. After lunch, we arrived at our new house and the unloading began - this took a few hours. A few of them began rebuilding our beds and there was one wardrobe which needed to be dismantled to get it up the stairs and then they rebuilt it again in the bedroom.
They were friendly and polite. It took about 3.5 hours to finish the job. There were a couple of occasions where they had left a box and we wanted it moved... I asked them to put it somewhere else instead, and this was done immediately and with no complaints.
Overall, we were very pleased with the firm and would recommend them. Our move was very conventional though."
 
 
Team:
Jill Rhadbane
 
 
 

Review 5 Jun 2019
Recommended by customer in CV8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved be back to my home after a spell away for extensive renovations.
 
Cost: £518
 

"This is the third time I have used David Gilkes and Sons Ltd in the last two years. The first time round I chose them having had quotes from three companies and been very impressed. I was not disappointed and have not looked elsewhere since. This time I had no problems with timing but last time I had to reschedule quite late and the whole team were very helpful. They have looked after my precious sewing cabinet very well and took care with my newly decorated home. I always felt that they were trying to make my move as easy as possible from their end, so important at such a stressful time."
 
 
Team:
Kate as assessor. Sorry but can't remember the names of removal team.
 
 
 

Review 5 Jun 2019
Recommended by customer in Cv23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had the full package Pack, Move and deliver to our new address and moved us in. Then came back next morning to empty
 
Cost: £2000
 

"From the first phone call with our enquiry, we knew we had chosen the right company. Kate came out to quote us on the full package. She was confident and made us feel everything was going to be alright. We thought the quote given was fair and accepted with a real good feeling.

We changed our moving date three times and there was a full understanding to what we thought could be a problem.

The day before the move we had three people come in to pack - it was amazing. All packed up safely and we were advised on a time they would be there in the morning. On time eight people arrived and commenced the arduous task ahead.

Within just four hours all our belongings were in the lorries and they parked up at the new address ready to unload.

Sometime later in fact a long time later we had the keys and it was all systems go. They worked for about another three hours carefully taking all our belongings into the new house. The next morning we had three members of staff come to unpack. This was the perfect finish to our move. Can’t thank Gilkes removal enough and they made what we thought would be a difficult situation EASY."
 
 
Team:
Kate, Mat, Jill, Pete,Jo, Demi and many more
 
 
 

Review 5 Jun 2019
Recommended by customer in CV23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It wasn’t the easiest for the boys as we are on 3 floors - the storage area being on the top!
 
Cost: £1000
 

"Brilliant! They were all very considerate and careful not to damage anything. If fact not one item had even a scratch. I would recommend them to everyone! Pain free! "
 
 
Team:
?
 
 
 

Review 5 Jun 2019
Recommended by customer in PL9

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long haul move from Rugby to Plymouth over 2 days.

"We cannot praise the team enough, from the moment they arrived to the time they finished everything was done very efficiently and professionally. I would recommend them to anybody who may ask me."
 
 
 
 

Review 10 May 2019
Recommended by customer in KA18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move which due to distance would take 3 days for the vehicle to be loaded/unloaded and teams return travel time.
 
Cost: £2275
 

"My wife and I decided to use a moving company when we moved house recently, mainly due to the distance involved as it would take 3 days. After looking at a number of company’s we decided on David Gilkes & Sons Ltd as our preferred movers. They were the only ones who actually came out and discussed our requirements and needs. They were also very competitively priced.
I can only say our experience of all the staff is excellent, 5 star service in fact. We had a number of false starts with late date changes which were out of our control. Gilkes were very understanding and most helpful with changing the dates at such short notice. The office staff were very understanding and helpful all the way through.
The team who moved all our possessions were very professional in how they planned what went on the truck first and took great care when moving items. The same care was taken when unloading everything when we arrived at our destination.
We would like to express our gratitude to everyone at Gilkes for their help from first contact to the day we moved in. Without their expertise and help we would have found the experience more stressful.
"
 
 
Team:
Kate Johnson, Jill Rhadbane, Chris, Paul Jason.
 
 
 

Review 10 May 2019
Recommended by customer in CV22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Pack up items to be taken to charity shops or disposal. 2. Pack up contents and remove to David Wilkes Storage pending move to new house.
 
Cost: £3000
 

"Excellent service all round, from the initial estimate, the various crews who came and the back office staff."
 
 
Team:
I met many staff who were all great.
 
 
 

Review 3 May 2019
Recommended by customer in CV23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our home of 30+ years, which has been our childrens , and grandchildren’s first home so as you can gather there was a LOT of stuff. Bags, boxes, furniture, memory boxes etc. And 5 dogs!
 
Cost: £580
 

"I have to say firstly, excellent service and staff.
After the first visit to quote for our removal I had to call them back out to requote as I had sold a lot of furniture- they were happy to do this, and promptly.
On the day of the move, each removal person shook hands with me and introduced them selves, a really nice touch. I was also asked several times during the morning, if I was ok, a kind and caring staff. Very thoughtful of how I may have been feeling.
Upon arrival at the new home, it soon began obvious that everything was NOT going to fit!!
I had a bit of a panic, but the staff kept reassuring me it was ok. Bless them, I had them put stuff in piles and swapping stuff about..all done with a smile.
In the end quite a lot had to go into storage. Which again they were happy to help.
Very polite and caring staff."
 
 
Team:
It is with regret I don’t remember their names, but a big thankyou to them all
 
 
 
Back to top

» 9 8 7 6 5 4 3 2 1