Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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We had to move in a rush, and due to our buyers it had to be a Friday. We knew this is one of the busiest days. But even at short notice, David Gilkes and sons handled this with aplomb!
An interesting feature of our move was the number of garden items we have. Planted pots, furniture, statues etc, and the team were just brilliant!
We were moving from a large house to a much smaller one, so we had to do a lot of ''creative ''storage in the new again, again the guts were amazing.
Another area that struck us, was the eagerness to help us with the washing machine, which had to fit into a ver tight space, once again, the guys were totally fab.
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Team: Sorry can't recall, they were brilliant though
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