Osbornes Removals & Storage Ltd

Where reputations count.

Remco House, Brook Street, Wharf Road
Sale
Cheshire
M33 2AF

Removers - Removals Companies

www.osbornesremovals.co.uk

Email This Business

Tel 0161 236 0358

Listed under: Removers / Removal Companies

98% recommended Rating 9.5/100
375 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 375 reviews since 2007

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Osbornes moved us 10 years ago and did a great job, as a result we used them this time. Debbie looked after us really well in the run up to the move. Trevor, Simon, Dave,Stuart and Sean were excell...." more

" Delighted with the work" more

" We recently moved house with and employed Osbornes for the job. We were impressed by their thorough and progressional approach when quoting and that continued throughout the process. The team were fri...." more

" Osbornes were excellent and could not do more to help us. Polite, well presented staff who helped us considerably during the day, went over and above. Recommend to anyone." more

About Us
Information provided by the business
Legal Name: Osbornes Removals & Storage Ltd. Limited Company.

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Review 22 Mar 2017 Recommended by customer in SK9 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Four bedroom house

"Osbornes moved us 10 years ago and did a great job, as a result we used them this time.
Debbie looked after us really well in the run up to the move.
Trevor, Simon, Dave,Stuart and Sean were excellent over the 2 days of the move. They were, quick, efficient and really nice to work with. They made the move as stress free as possible.
Highly recommended!"

Team:
Debbie, Trevors, Sean, Simon, Dave, Stuart

REPORT THIS REVIEW

Review 15 Mar 2017 Recommended by customer in SK4 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move

"Delighted with the work"

Team:
Tommy and two others

REPORT THIS REVIEW

Review 9 Mar 2017 Recommended by customer in WA15 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We recently moved house as well as a number of items going too storage and a number of garden items to be moved. Various furniture items needed to be taken apart and rebuilt.

"We recently moved house with and employed Osbornes for the job. We were impressed by their thorough and progressional approach when quoting and that continued throughout the process. The team were friendly, flexible, punctual, hugely professional and hard working throughout. They were also very respective to the property and patient and accommodating with our two young boys who took a keen interest in the move.

They worked hard to make sure everything was delivered safely and as planned to the new house and even brought extra team members in towards the end of the day to make sure we all got moved in on the day. All they ask is that they are fuelled with coffee! ;o) I would highly recommend Osbornes!"

Team:
Trevor, Del, Dareen, Stewart

REPORT THIS REVIEW

Review 6 May 2016 Recommended by customer in M33 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 3 bedroom semi to 5 bedroom semi old property had a difficult staircase, however everything was moved and not even a mark on a wall.

"Osbornes were excellent and could not do more to help us. Polite, well presented staff who helped us considerably during the day, went over and above. Recommend to anyone."

Team:
Darren Dar

REPORT THIS REVIEW

Review 7 Mar 2016 Recommended by customer in WA13 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I will really impressed by the team who did our move. Friendly and extremely hard working."

REPORT THIS REVIEW

Review 29 Feb 2016 Recommended by customer in M33 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Fantastic service! We would use Osbornes every time and recommend them to anyone!"

REPORT THIS REVIEW

Review 27 Jan 2016 Recommended by customer in SK9 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Very heavy items included in the move which did �t cause the team a problem. Very friendly staff. Took great care with expensive items.

"Great service great team smooth move. Fantastic service from quote to move. Excellent service on a Saturday."

Team:
Keiran Paul Simon Tony Tr

REPORT THIS REVIEW

Review 22 Jan 2016 Recommended by customer business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a large property to an apartment. The only challenge was that some items had to go into a garage around the courtyard.

"All handled beautifully and politely, nothing was too much trouble. Bradley was a member of the team who moved us 2 1/2 yrs ago - delighted to see him."

Team:
Bradley D

REPORT THIS REVIEW

Review 22 Jan 2016 Recommended by customer in KT16 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a large property to an apartment. The only challenge was that some items had to go into a garage ground the courtyard.

"All handled beautifully and politely, nothing was too much trouble. Bradley was a member of the team who moved us 2 1/2 yrs ago - delighted to see him."

REPORT THIS REVIEW

Review 7 Jan 2016 Not Recommended by customer in IP4 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

To store from store good excellent service. Store to del.

"Couldn�t get double bed upstairs - I suggested removal of wheels - couldn�t do that. Left in bedroom downstairs @ my suggestion but son came and with friend got it upstairs without wheels - then replaced them."

Team:
Darrell

REPORT THIS REVIEW

Review 20 Dec 2015 Recommended by customer in M33 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved a 5 bed det 2 streets away to bungalow.

"Osbornes were helpful, willing, experienced and skillful, cheerful. Nothing fanged them went above and beyond what could have been expected of them."

Team:
Dell Trev

REPORT THIS REVIEW

Review 2 Nov 2015 Recommended by customer in CW8 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Dave Darrel and Darren were very polite, nothing was too much trouble. I am an elderly lady and they made sure all the time that I was happy with what they were doing. Moving is very stressful but they made it less so with their concern for me."

Team:
Dave Darrell Darron

REPORT THIS REVIEW

Review 27 Oct 2015 Recommended by customer in M335 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All went smoothly.

"Excellent service."

REPORT THIS REVIEW

Review 23 Oct 2015 Recommended by customer in OL11 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

2 stops.

"Really friendly guys would be again."

REPORT THIS REVIEW

Review 24 Sep 2015 Recommended by customer in M33 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 10 Sep 2015 Recommended by customer in M41 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 4 bed bungalow in sale to 2 bed semi in Urmston.

"Generally satisfied with overall performance just one piece of furniture was badly damaged, but they will take it away and get it repaired. "

REPORT THIS REVIEW

Review 4 Sep 2015 Recommended by customer in WA15 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We simply moved around the corner.

REPORT THIS REVIEW

Review 9 Jul 2015 Recommended by customer in WA15 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move proved to be satisfactory. The cost a bit higher than other companies, but well worth it.

"Drivers very competent in handling all furniture etc. Would recommend them to anyone."

REPORT THIS REVIEW

Review 22 Jun 2015 Recommended by customer in M41 business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a terrace to house brought challenges to the team. It is not easy! They took it all in their stride and were very professional throughout.

"As beginners to using such a service, we were slightly nervous beforehand there was no reason to be � the team went above & beyond. Always professional & courteous � nothing was too much trouble. They made a potentially stressful day, stress free! From packing to unloading & setting up, it went very smoothly. We will recommend Osbornes to anyone, with complete confidence. Thank again!"

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Review 11 Jun 2015 Recommended by customer in WA1A business Osbornes Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-sale-osbornesremovalsstorageltd-15193

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

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Customer Review

Care was taken moving stress from a three storey town house.

"Very pleased with the service provided."

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