Reflex Moodys Ltd

Castlegate Business Park, Old Sarum
Salisbury
Wiltshire
SP4 6QX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Reflex Moodys Ltd 9.6/100
564 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 564 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" I'd highly recommend Reflex Moody's...I needed my London home goods moved to South of France post Brexit. Their advice on how to do the logistics of this was friendly, clear and reassuring. They col...."   more
 
" We can’t fault reflex moodys at all. From the beginning to the end of the moving and storage process all staff were helpful friendly and accommodating. We had to delay our move because of shouts sale ...."   more
 
" The staff packing and taking our furniture from France to the U.K. worked efficiently, carefully and professionally throughout the day. Our furniture was stored safely and securely at RM’s facility un...."   more
 
" The whole process was handled so well...professionally and in a friendly way....the pickup and delivery went very smoothly.....in addition to all this anyone in the office was happy to answer my frequ...."   more
 
 
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Customer Reviews
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Review 22 Apr 2021
Recommended by customer in 1777

 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home contents from London to South of France. Collection needed to be a precise time and day to coordinate all involved.
 
Cost: £2250
 

"I'd highly recommend Reflex Moody's...I needed my London home goods moved to South of France post Brexit. Their advice on how to do the logistics of this was friendly, clear and reassuring. They collected at the precise time arranged which was vital in coordinating the move and delivery was again as prearranged, easy and carefully done. A great service with a friendly and efficient team throughout. Getting through the new official hoops of post Brexit customs restrictions and rules, was made easy by RM's complete and professional understanding of the new legislations. They certainly helped take a lot of the stress of moving away with a smooth and reliable service."
 
 
Team:
Peter Lynn Martin Patrina Paul Chris
 
 
 

Review 21 Apr 2021
Recommended by customer in SP2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Amesbury to Salisbury but required two weeks storage in between

"We can’t fault reflex moodys at all. From the beginning to the end of the moving and storage process all staff were helpful friendly and accommodating. We had to delay our move because of shouts sale issues but Reflex Moodys managed to juggle their busy workload to fit us in without extra charge. They even dealt with my emotional phone call when I thought the house sale was falling apart.
Packing up and delivery of our belongings was faultless
And we incurred no breakages. Staff were thoughtful and friendly and respectful of our house and items. We totally recommend them.
Thank you Reflex Moodys"
 
 
Team:
Lynn, Peter, Jack and Paul
 
 
 

Review 21 Apr 2021
Recommended by customer in WF84
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A smooth, efficient move.

"The staff packing and taking our furniture from France to the U.K. worked efficiently, carefully and professionally throughout the day. Our furniture was stored safely and securely at RM’s facility until required some months later to be delivered to a location in the U.K. Two different staff then delivered our furniture on time. Again, all went smoothly and without incident.
Our thanks to all concerned including the Admin staff for making the whole experience a good one."
 
 
 
 

Review 21 Apr 2021
Recommended by customer in CW5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £4650
 

"The whole process was handled so well...professionally and in a friendly way....the pickup and delivery went very smoothly.....in addition to all this anyone in the office was happy to answer my frequent stupid questions!! I couldn't recommend them highly enough!!"
 
 
Team:
Peter and Lynn
 
 
 

Review 21 Apr 2021
Recommended by customer in BA5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from France/Swiss borders to the United Kingdom.
 
Cost: £8250
 

"From the moment I contacted the office I received as much advice as I needed. I only had to email a question and the answer came back swiftly. Considering I was moving just after Brexit and in the middle of a pandemic there were a lot of extra factures to take into account. The lorry turned up on time and the two removal men were friendly and helpful also. (I was actually able to spend much of the day drinking coffee and chatting with my friend)as the removers were so efficient they didn't need me around. When I arrived in the UK, the same team unloaded for me.
I was very impressed with the service and would not hesitate to recommend them to a friend.

If anyone wants the move to be as hassle free as possible I would recommend Reflex Moodies. The office staff could not have been more helpful. I was moving just after Brexit and in the middle of a pandemic so there was a lot of extra factures to be taken into account.
The team that did the actual move were quick and efficient, arriving on time at both ends.
As a widow over 70 years of age I had been somewhat concerned about doing a large move without family help (they were under Covid restrictions), but the service of Reflex Moodies took the worries away from me.
I was very impressed with the whole operation."
 
 
Team:
Peter, Lynne, Paul and Chris
 
 
 

Review 21 Apr 2021
Recommended by customer in 7933
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of household items from Poole, Dorset to France

"Very easy and efficient. Moving home, and to a foreign country, is a potentially stressful situation but Reflex Moody's made the entire process seem effortless.

All the staff we dealt with were courteous, friendly and professional."
 
 
Team:
Peter, Lynn, Chris and Paul
 
 
 

Review 15 Mar 2021
Recommended by customer in .

 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
England/France

"I would definitely recommend them to anyone who wanted to move to or from France."
 
 
 
 

Review 4 Mar 2021
Recommended by customer in RG25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Peter and his team where extremely helpful in accommodating my continual change of moving dates - some/most removal companies will only take a booking if you have exchanged!
 
Cost: £1200
 

"A local removal company to Winchester who I had been dealing with for some months would not honour my moving date.
So last minute I was delighted to find a removal company (Reflex Moodys) could not have been more helpful and obliging when my exchange/completion date changed several times.
On the day of moving - nothing was rushed and several pieces of furniture precious to me, these were dealt with by the team with great care.

Thank you for making my move a very happy day into my new home..."
 
 
Team:
Unknown unfortunately
 
 
 

Review 25 Feb 2021
Recommended by customer in PO33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving household items from the Dordogne France back to the Isle of Wight in UK. All items were packed and boxed ready for collection including a number of large mirrors, fragile items and a much loved grandfather clock. Total volume was between 15 and 20 cubic metres.
 
Cost: £3000
 

"We had used Reflex Moody around 12 years ago to move the contents of my mother’s home from Bournemouth to our home in France and we were so pleased we contacted them for a quote for our move back to the UK. We also asked for quotes from 4 other Removers but found Reflex Moody to be the most clear, precise and informative plus their quote included the insurance. All very transparent and value for money, no hidden add-ins like the others.
From the moment we accepted their quote they helped us every step of the way, in particular with the new complicated Brexit imposed customs regulations.
They were punctual, friendly and careful with our possessions.
They then delivered everything to the Isle of Wight precisely at the promised date and time. We have yet to unpack but it appears that every package and box show no sign of damage.
The team were friendly and polite and extremely respectful with our goods and possessions
Thoroughly recommend them for all aspects of the removal when your especially peace of mind is paramount"
 
 
Team:
Peter and Jack
 
 
 

Review 25 Feb 2021
Recommended by customer in TR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One chest of drawers from UK to France.
 
Cost: £750
 

"Post Brexit I wanted to move a single item of furniture from UK to France. Before Brexit this would have been easy. Post Brexit it proved far from easy due to the bureaucracy involved. I tried several different firms without success as none of them were interested in moving a single item. Too difficult. Then I tried Reflexmoodys and got a completely different response. From first contact to delivery of said item of furniture to me in France was exactly seven days. This was nothing short of outstanding service and I can wholeheartedly recommend them. Reflexmoodys are a cut above the competition and proved to be an efficient and well run organisation. It really is not worth looking anywhere else."
 
 
Team:
Peter Rattue, Martin, Patrina.
 
 
 

Review 19 Feb 2021
Recommended by customer in BA5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving complete house contents from France to the UK. A big load of 66 cubic meters. Happy when the two men arrived with 2 huge trailers and told me I could go away and enjoy myself. They packed glassware and china plus an embaressing amount of clothing. As this was in the middle of a pandemic it was not easy for anyone. I found the company ready to advise though all the time.
 
Cost: £8250
 

"I was asked to read the contract carefully which I did so found out about claims etc.From the first point of contact to the finish I found the staff both in the office and for the removal patient, polite and helpful. When I move from my rented property to my own house later this year I would hope to use them again."
 
 
Team:
Peter, Lynne, Paul and Chris
 
 
 

Review 19 Feb 2021
Recommended by customer in SP2

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was moving furniture back to the uk from western France.
 
Cost: £1400
 

"I would not hesitate to recommend Reflex Moody. The timing of the move coincided with the first stages of Brexit restrictions and Covid lockdown but despite initial concerns the removal was carried out efficiently.
All items arrived safely and I am grateful to the staff for their service."
 
 
Team:
Peter and Lynn thankyou
 
 
 

Review 19 Feb 2021
Recommended by customer in BA22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From ringing Reflex Moodys for a quote to move us 40 miles away, to the end of the process, we had excellent service.
 
Cost: £3000
 

"Very pleasant to deal with from the office to packers and moving staff. Time keeping spot on and efficiency tip top. We were able to maintain a sense of humour - important in stressful times! Nothing was too much trouble. We highly recommend this Company. Worth every penny."
 
 
Team:
Patrina and Martin. Paul and ?
 
 
 

Review 5 Jan 2021
Recommended by customer in SP1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move with many awkward and heavy items.
 
Cost: £1944
 
 
Team:
Peter Bill Jack
 
 
 

Review 29 Dec 2020
Recommended by customer in SP5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from near Tours in France to the depot in Salisbury as a staging post to moving to County Cork, Ireland. The move was last minute as the sale date for the French house was finalised very late by the buyer.
 
Cost: £2486
 

"Having only ever moved within England, it was a very daunting experience to try to move from France to Ireland. The buyer for our French property was very late finalising the sale date, so we were left with just a month to try to arrange the move. We were leaving most of the furniture behind, but even so, there were plenty of contents amassed over the 14 years in France to be moved. We had no idea who would be best placed to do this, and we tried a removal firm from Normandy recommended by our French neighbours, but they were not delivering outside France due to COVID. An English neighbour who owns a French home told us they had seen Reflex Moody's removal lorries on the ferries to France, so we tried them. To my huge relief, they were really responsive and helpful, and immediately sent a reasonable quotation and all the accompanying documentation via email.
We accepted the quotation and paid straight away and they kept in touch via email and SMS text and they arrived as agreed. They were excellent at their job - professional, courteous and capable and the collection went very smoothly. (We had done all the packing so there was none for them to do). By prior arrangement, we were able to pick up just a few items to keep in the UK from their Old Sarum depot. As Reflex Moody's did not normally deliver to Ireland, we were recommended by our Irish estate agent an Irish removal company who came regularly to the UK who would pick up our stuff. The transfer was all facilitated smoothly between the 2 companies, and we received our goods safely in Ireland 2 days after we moved in there. Perfect!"
 
 
Team:
Peter and Trina
 
 
 

Review 21 Dec 2020
Recommended by customer in SP4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within the same village to brand new site.
 
 
 
Team:
Bill Jack
 
 
 

Review 15 Dec 2020
Recommended by customer in BA3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From South West France to South West England. Normal household goods and chattels, excepting a library of some 2000 books.
 
Cost: £5725
 

"A difficult time made so much easier by Moody's staff"
 
 
Team:
Paul and Chris
 
 
 

Review 12 Dec 2020
Recommended by customer in Sp1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very efficient service from the outset. Packing boxes were delivered a couple of weeks prior to moving out, and good advice on how to pack breakables. Easy to contact the office with any questions and Peter called me a couple of days prior to moving day to confirm arrival time. The move itself was smooth and stress free, and the removals team worked with speed and humour. They certainly looked after us and our belongings.
 
Cost: £1800
 

"A very smooth and stress free move thanks to the team at Reflex Moodys! We felt in safe hands from the moment Peter came round to assess the job, to the arrival on the removals team on moving day. Fast, efficient and incredibly careful all our belongings were safely delivered to our new home. A brilliant service, thank you for looking after us."
 
 
Team:
Paul, Chris and Jack
 
 
 

Review 10 Dec 2020
Recommended by customer in BA14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All went very smoothly by delighful and helpful driver and assistant."
 
 
Team:
Patrina and cant remember the name of the driver - sorry
 
 
 

Review 3 Dec 2020
Recommended by customer in SO20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great Service
 
Cost: £2500
 

"Great Company"
 
 
Team:
Friendly Staff
 
 
 
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