Reflex Moodys Ltd

Castlegate Business Park, Old Sarum
Salisbury
Wiltshire
SP4 6QX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
516 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 516 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service. By phone, any information we asked for was immediately given. Norman and Kevin were very thoughtful in taking care of our things and inside the house. Friendly and professional. "   more
 
" Remover was an old friend and former client of mine before my retirement. He has done several moves for my family. Both within UK and to and from France. "   more
 
" Very courteous and patient, especially over the floor protector we were moving to a rental house with a very fussy land lord about his wooden floors. Willing to move things around the new house if we ...."   more
 
" Very satisfactory. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 14
best 13
boxes 14
brilliant 14
care 26
careful 11
certainly 12
cheerful 24
courteous 36
crew 16
delivered 11
delivery 24
despite 11
difficult 12
easy 15
efficient 66
Excellent 83
experience 18
extremely 29
Fantastic 17
France 22
Friendly 60
furniture 22
good 68
great 40
guys 19
happy 22
hard 27
helpful 143
highly 23
humour 12
Impressed 11
Jack 13
Kevin 50
Mark 85
Moody’s 12
Moodys 39
Norman 54
Paul 69
polite 56
professional 56
really 21
recommend 55
Reflex 49
removal 47
Roger 63
service 84
team 60
Thank 40
trouble 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Aug 2019
Recommended by customer in SN9
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from France to UK, with 3 1/2 months storage in between.
 

"Excellent service. By phone, any information we asked for was immediately given.
Norman and Kevin were very thoughtful in taking care of our things and inside the house. Friendly and professional. "
 
 
 
 
Team:
Norman Kevin
 
 
 


Review 7 Aug 2019
Recommended by customer in DT1
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
4 bed house and 3 garages to 2 bed semi-bungalow. 1 1/2 hour journey. Packing and unloading - 3 days.
 
Cost: £3500

"Remover was an old friend and former client of mine before my retirement. He has done several moves for my family. Both within UK and to and from France. "
 
 
 
 
 
 


Review 1 Aug 2019
Recommended by customer in CB4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the start of packing to the departure of the removal vans from the new address took 4 1/2 days. Only two men to unload; three would have been better. Major challenge was the need to put redactors on feet of much furniture so delay.
 
Cost: £4428

"Very courteous and patient, especially over the floor protector we were moving to a rental house with a very fussy land lord about his wooden floors. Willing to move things around the new house if we changed our minds about location. Mostly well packed but someone didn't know to deal with globe shoped, paper lampshades. Some boxes had description written on the tape so not always legible. "
 
 
 
 
Team:
Norman Kevin
 
 
 


Review 29 Jul 2019
Recommended by customer in CH2
 My Age: 70 + 
 I'm: Male 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very good team.
 
Cost: £2460

"Very satisfactory. "
 
 
 
 
Team:
Mark Mark
 
 
 


Review 29 Jul 2019
Recommended by customer in SP4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full move to storage then onward after 2-3 months, Date of move put back six times.
 
Cost: £2100

"Very good move, firm was excellent. "
 
 
 
 
Team:
Paul Peter
 
 
 


Review 24 Jun 2019
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1020

"Excellent service from start to finish. Movers were extremely helpful on day and made it almost stress free!"
 
 
 
 
 
 


Review 10 Jun 2019
Recommended by customer in SP1
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 4 bedroom detached house to 3 bedroom 2 story town house within Salisbury.
 
Cost: £2100

"The team was extremely polite and handled everything with good humour - 3 piece leather suite had to be brought into the 2nd floor window, all furniture and boxes were handled with great care - none were damaged. "
 
 
 
 
Team:
Mark Paul Kevin
 
 
 


Review 29 Apr 2019
Recommended by customer in LN9
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very efficient and professional from initial enquiry through to unloading furniture at new house.
 
Cost: £5000

"Not the cheapest but the most efficient. "
 
 
 
 
Team:
Bill And His Son
 
 
 


Review 11 Mar 2019
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
A park move, a couple of beds, desk, table, chairs garden staff and canoe, half a day's work for 2 men moving 30 miles.
 
Cost: £456

"Moody's was recommended by a neighbour, friendly, polite, family business worked quickly and neatly, v thorough. eg found a missing nut for bed assembly."
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in SN10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everyone from the first phone call to the last collection of empty boxes was friendly, courteous and efficient.
 

"Our household contents went in to store with Reflex-Moody's and back out again. I cannot thank them all enough."
 
 
 
 
Team:
Bill Roger Kev Jack Mark
 
 
 


Review 17 Feb 2019
Recommended by customer in SP4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move completed quickly and efficiently
No damage and would recommend
Short distance but parking challenges @ destination
 
Cost: £870

"Fantastic service!"
 
 
 
 
 
 


Review 22 Jan 2019
Recommended by customer in SP2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From storage in Salisbury to apartment in Wilton.
 

"Excellent and efficient Job. Will definitely use again !!"
 
 
 
 
 
 


Review 5 Dec 2018
Recommended by customer in CB11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move from France was completed in extremely hot weather, but the two guys loading all our goods worked efficiently, quickly and with an excellent attitude!
Our household effects were then kept in storage by the company for three months.
 
Cost: £5000

"On delivery to our new address in Essex, we were once again delighted with the way our goods were off loaded and delivered to our new home. The access were very limited for them, but they once again handled everything with extreme cared and professionalism. I think both crews Reflex Moody supplied could not have been better, and I am delighted to take this opportunity to tank them - Bill, Mark, Roger, Paul and Kev."
 
 
 
 
Team:
Bill Mark Roger Paul Kev
 
 
 


Review 2 Dec 2018
Recommended by customer in SP3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed roomed house to a 3 bedroomed bungalow. 6 Miles apart - staff punctual, helpful and the move went very smoothly.
 
Cost: £780
 
 
 
 


Review 28 Nov 2018
Recommended by customer in DY12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We were very happy with removal and storage. "
 
 
 
 
 
 


Review 20 Nov 2018
Recommended by customer in SP5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good !!"
 
 
 
 
Team:
Paul Martin
 
 
 


Review 5 Nov 2018
Recommended by customer in EX36
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men were brilliant.
 
Cost: £2150

"Have recommended to one friends. "
 
 
 
 
Team:
Roger Mark Jack Mark
 
 
 


Review 17 Oct 2018
Recommended by customer in PL13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Punctual arrival, very friendly thoughtful and helpful. Mostly very patient.
 
Cost: £3950

"Roger Jack Mark
All these guys for removal and delivering were extremely hard working, friendly, courteous, and patient. "
 
 
 
 
Team:
Roger Mark Mark Jack
 
 
 


Review 1 Oct 2018
Recommended by customer in BA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from France into store in Salisbury and subsequently onto Henstridge somerset. Both team of movers could not of been nicer, more professional or caring.
 
Cost: £6000

"Roger Bill Jack Paul H Paul M

Couldn't have been better, both teams certainly went the extra mile and this was very much appreciated. "
 
 
 
 
 
 


Review 20 Sep 2018
Not Recommended by customer in SP2
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The initial assessment was good but on the day the men turned up without necessary ladders on the van and had to have them sent by another van.
They did not clear the under stairs cupboard and I was briefly out of the house at the end so did not realise that they had missed it I took this up afterwards and there was a bid of disagreement as to who was ultimately responsible. The manager said it was the customer who should check everything at the end.
 
Cost: £1960

"When I reported the matter the following day, the manager said he would contact the men who did the job to find out their side of the story. I had to ring a week later to find out what was happening, as there had been no contact. He said he had spoken to one of the men, who reckoned he had asked me to check the house at the end. So there was a difference of opinion, which was unfortunate. However the manager did absorb the £50 cost of disposing of a mattress. "
 
 
 
 
 
 

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