Baters Removals

The Depository, Tipton Roller Mills, Tipton St.John, Lancercombe
Sidmouth
Devon
EX10 0JX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
674 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 674 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Would not hesitate to recommend Baters and look forward to their service when I purchase new property shortly many thanks. "   more
 
" Very reasonable quote for the job and very obliging with dates for the move. The two men who did the move were excellent at both ends. They made the whole moving experience cheerful and pleasant. "   more
 
" All staff worked hard. There was minimal / no damage to household contents and just a few scuffs on the wall (which wiped off) after negotiating bedroom furniture down awkward stairs. Everything tra...."   more
 
" Staff took great care in handling our household goods and asking where they should be placed in the new property. Staff very cheerful and polite. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 83%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
access 8
accommodating 8
Baters 120
best 16
better 16
brilliant 21
care 27
careful 30
cheerful 43
class 15
courteous 57
Difficult 18
efficient 76
excellent 125
extremely 33
friendly 83
furniture 24
Good 56
great 39
guys 17
happy 17
hard 40
helpful 162
highly 39
impressed 18
packing 26
people 15
pleasant 31
pleased 33
polite 74
problems 15
professional 60
property 18
really 21
recommend 106
recommended 21
removal 69
Removals 23
satisfied 20
service 151
smoothly 22
storage 15
stressful 14
team 63
Thank 37
thanks 16
trouble 40
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Nov 2019
Recommended by customer in EX5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2310
 
 
Team:
David Carl David Jason
 
 
 


Review 4 Nov 2019
Recommended by customer in EX10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful to move parten Wednesday remainder Friday, all the van had to cope with tracters /trailers with maize harvest @ Otterton
 
Cost: £1470

"Would not hesitate to recommend Baters and look forward to their service when I purchase new property shortly many thanks. "
 
 
 
 
Team:
David Jason Connor
 
 
 


Review 28 Oct 2019
Recommended by customer in BH25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Nick David
 
 
 


Review 18 Oct 2019
Recommended by customer in HN6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Access from the house we're moving from was quite difficult, plus it was two storeys.
 
Cost: £1890

"Very reasonable quote for the job and very obliging with dates for the move. The two men who did the move were excellent at both ends. They made the whole moving experience cheerful and pleasant. "
 
 
 
 
Team:
Davis Connor
 
 
 


Review 11 Oct 2019
Recommended by customer in EX24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A lot of "stuff" to move, having been at the address for 23 years! awkward stairs with a 90 degree turn at the top plus low ceiling. Awkward front door on side of house with no clearance. Removal men removed door temporarily until move complete.
 
Cost: £990

"All staff worked hard. There was minimal / no damage to household contents and just a few scuffs on the wall (which wiped off) after negotiating bedroom furniture down awkward stairs.
Everything transferred to new property in a timely manner and likewise with no damage and minimal mess. "
 
 
 
 
Team:
Jason Carl Connor
 
 
 


Review 7 Oct 2019
Recommended by customer in EX14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £840

"Staff took great care in handling our household goods and asking where they should be placed in the new property. Staff very cheerful and polite. "
 
 
 
 
Team:
Jason Connor Carl
 
 
 


Review 23 Sep 2019
Recommended by customer in EX2
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £940

"Everything was conducted with courtesy and pleasaentness
They were very kind, considerate, cheerful although they must have been exhausted. We would have them again in a minute"
 
 
 
 
Team:
David David Terry
 
 
 


Review 22 Sep 2019
Recommended by customer in EX9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 3 bed flat and storage to a 5 bed house. The move from the flat entailed a walk over grass and up a hill on a gravel path.
 
Cost: £2550

"Connor, Jason and Carl (also David) were prompt on all these days. They were polite, enthusiastic and hard working throughout.

Dave, who did the survey, was knowledgeable and informative."
 
 
 
 
Team:
Connor Jason Car
 
 
 


Review 16 Sep 2019
Recommended by customer in EX11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Topsham to West Hill and a secondary move
 
Cost: £1362

"Good move, thanks to your help"
 
 
 
 
Team:
David Carl
 
 
 


Review 13 Sep 2019
Recommended by customer in EX10
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All went smoothly - Many thanks. "
 
 
 
 
Team:
Carl Jaso
 
 
 


Review 13 Sep 2019
Recommended by customer in EX10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £780

"We were very impressed with Connor and David. They good tempered, kind and courteous and extremely hardworking. "
 
 
 
 
Team:
David Connor
 
 
 


Review 11 Sep 2019
Recommended by customer in EX10
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1980

"Dave and Connor were excellent, hard workers. I was very impressed, nothing was to much trouble.
They were amazing lads very polite. A credit to the company. "
 
 
 
 
Team:
David Con
 
 
 


Review 6 Sep 2019
Recommended by customer in ST7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing flat moving goods over 300 miles. All packing. On arrival over and above excepted service.
 

"They were very good. Boxes and furniture needed to go to 3 buildings and multiple rooms. No problems to them at all. Can not recommend them highly enough. "
 
 
 
 
Team:
Nick Ja
 
 
 


Review 6 Sep 2019
Recommended by customer in EX14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1680

"Good, friendly and efficient service. "
 
 
 
 
Team:
Jason David
 
 
 


Review 29 Aug 2019
Recommended by customer in EX8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize from bungalow to and 2nd floor flat.
 
Cost: £1590

"Very easy to deal with. The move itself was dealt with in an efficient way. Great people!"
 
 
 
 
Team:
Jason David Carl
 
 
 


Review 27 Aug 2019
Recommended by customer in NN14
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance.
Restricted parking in conservation area.
 
Cost: £2600

"Team professional and courteous. Punctual and efficient would recommend to others. "
 
 
 
 
Team:
David Jason Connor David
 
 
 


Review 16 Aug 2019
Recommended by customer in WS14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1950
 
 
Team:
David Connor Carl
 
 
 


Review 16 Aug 2019
Recommended by customer in EX10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household effects and personal effects from one house to another. Including all packing.
 
Cost: £1260

"Very satisfactory move. The packers and movers introduced themselves by name. Worked non-stop!!"
 
 
 
 
Team:
David Connor Carl David
 
 
 


Review 16 Aug 2019
Recommended by customer in DL12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pick up on Friday, Hold until Monday, then deliver to address almost 400 miles away. (House contents)
 
Cost: £2340

"Great service and a very competitive price.
David and Connor were brilliant!
Polite, pleasant, and highly professional.
Could not have asked for more from a removal service.
"
 
 
 
 
Team:
David Connor
 
 
 


Review 12 Aug 2019
Recommended by customer in EX11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2610

"On time, well behaved and hard working. "
 
 
 
 
Team:
David Carl Connor
 
 
 

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