Baters Removals

The Depository, Tipton Roller Mills, Tipton St.John, Lancercombe
Sidmouth
Devon
EX10 0JX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
658 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 658 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisfactory move. The packers and movers introduced themselves by name. Worked non-stop!!"   more
 
" Great service and a very competitive price. David and Connor were brilliant! Polite, pleasant, and highly professional. Could not have asked for more from a removal service. "   more
 
" On time, well behaved and hard working. "   more
 
" I have moved many times - these young men were super. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
access 8
accommodating 8
Adam 12
Baters 119
best 16
better 16
brilliant 21
care 26
careful 30
cheerful 40
class 15
courteous 55
difficult 18
Efficient 73
excellent 123
extremely 32
friendly 82
furniture 22
Good 52
Great 37
guys 17
happy 17
hard 37
helpful 162
highly 38
impressed 16
packing 26
people 14
pleasant 30
pleased 33
Polite 71
problems 14
professional 59
property 15
really 21
recommend 103
recommended 21
removal 69
Removals 23
satisfied 20
service 149
smoothly 21
storage 15
stressful 14
team 62
thank 37
trouble 39
working 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Aug 2019
Recommended by customer in WS14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1950
 
 
Team:
David Connor Carl
 
 
 


Review 16 Aug 2019
Recommended by customer in EX10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household effects and personal effects from one house to another. Including all packing.
 
Cost: £1260

"Very satisfactory move. The packers and movers introduced themselves by name. Worked non-stop!!"
 
 
 
 
Team:
David Connor Carl David
 
 
 


Review 16 Aug 2019
Recommended by customer in DL12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pick up on Friday, Hold until Monday, then deliver to address almost 400 miles away. (House contents)
 
Cost: £2340

"Great service and a very competitive price.
David and Connor were brilliant!
Polite, pleasant, and highly professional.
Could not have asked for more from a removal service.
"
 
 
 
 
Team:
David Connor
 
 
 


Review 12 Aug 2019
Recommended by customer in EX11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2610

"On time, well behaved and hard working. "
 
 
 
 
Team:
David Carl Connor
 
 
 


Review 8 Aug 2019
Recommended by customer in EX9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ontime, courteous, fast, efficient. Difficult parking situation. Arrival: low archway so they repacked into smaller vans.
 
Cost: £2130

"I have moved many times - these young men were super. "
 
 
 
 
Team:
David Connor Jason David
 
 
 


Review 8 Aug 2019
Recommended by customer in SO16
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of a large lounge chair over the 2nd floor balcony.
 

"Efficient and helpful team. "
 
 
 
 
Team:
David Carl Connor David
 
 
 


Review 8 Aug 2019
Recommended by customer in EX9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1 - Extreme heat
Day 2 - Extreme rainfall
Packing expert brought in because customer didnt feel well.
 
Cost: £1502

"Customer didn't realize how much stuff needed to be packed and ran out of strength - would definitely use your packing service for future moves. Moving to a smaller property means less space to move stuff into - so Baters did very well. "
 
 
 
 
Team:
David Jason
 
 
 


Review 8 Aug 2019
Recommended by customer in EX5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one property to two.
 

"Brilliant service!"
 
 
 
 
Team:
David Carl
 
 
 


Review 17 Jul 2019
Recommended by customer in EX11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very very hot day. Couldn't find our mugs to make anyone tea; but no one complained, just got on with it.
 
Cost: £960

"Everyone was so helpful, even though I was feeling really stressed. I really appreciated that you set my bed up afterwards, I would have seen a real pain to have slept on the floor. Your boys were cheerful and an absolute delight to work with. "
 
 
 
 
Team:
Jason Carl Nick
 
 
 


Review 17 Jul 2019
Recommended by customer in EX9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A difficult move. Due to garden ornaments and pots and access.
 

"Fantastic, excellent team totally professional courteous and respectful. Highly recommend. "
 
 
 
 
Team:
David Connor Carl Jason
 
 
 


Review 15 Jul 2019
Recommended by customer in CV47
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2230

"Good move in fine weather. "
 
 
 
 
Team:
David Jason Nick Connor
 
 
 


Review 12 Jul 2019
Recommended by customer in AL3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete move of house contents from Devon to Herts. Worries about steep access to house but this caused no problem. Completed over 2 days which made life easier as coping with the whole amount in 1 go would have been horrendous.
 
Cost: £2130

"Cannot speak highly enough of the fellows - they were brilliant, nothing was too much trouble and everything went as well as I expected.
Definitely recommended. "
 
 
 
 
Team:
David Connor Carl
 
 
 


Review 4 Jul 2019
Recommended by customer in TQ1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Getting the settee through the front door was a challenge which they overcame by removing the front door then fixing it back on afterwards.
 

"The move was completed with great satisfaction-David and Nick worked really hard and were extremely helpful and polite throughout. Everyone at Baters has been helpful and we have been very pleased with the service and would recommend Baters without hesitation. "
 
 
 
 
Team:
David Nick
 
 
 


Review 27 Jun 2019
Recommended by customer in EX12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete contents of house.
 
Cost: £828

"Having used baters on a previous occasion we knew our move would be handled with great care. "
 
 
 
 
Team:
David Jason Carl
 
 
 


Review 24 Jun 2019
Recommended by customer in EX1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and collection of other items.
 

"We have used Baters as a family 5 times and would have recognized them to others. "
 
 
 
 
Team:
David Carl
 
 
 


Review 24 Jun 2019
Recommended by customer in EX10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Superb, my ottoman bed proved a challenge, over come with ease by David and Jason.
 

"Again Superb! The chemistry between these two is fab. Laid back, hard working, polite, friendly and trustworthy. (I think I've run out of adjectives to use)!
Thanks again and well done!"
 
 
 
 
Team:
David Jason
 
 
 


Review 7 Jun 2019
Recommended by customer in EX10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went well, no dramas or breakages so far - not unpacked everything yet.
 
Cost: £2500

"Professional and helpful. Also pray matic. Would recommend. "
 
 
 
 
Team:
David Nick
 
 
 


Review 3 Jun 2019
Recommended by customer in EX10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shop move.
Piano and stock and Machinery. Pedestrian street.
 
Cost: £840

"The move was handled seamlessly the guys were amazing and never seemed fad up. Which I would be. it was better than perfect. "
 
 
 
 
Team:
David Jason Connor Carl
 
 
 


Review 20 May 2019
Recommended by customer in EX10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was challenging due to downsizing, useful it was local move. Some large items which needed careful and special maneuvers down stairs etc.
 
Cost: £840

"The team who dealt with the collection and delivery were professional throughout very polite and was very patient. They went "above and beyond" in rearranging items in the garage to ensure clear access despite the amount of items and ensure surplus could fit in. Excellent team!"
 
 
 
 
Team:
David Jason Connor
 
 
 


Review 10 May 2019
Recommended by customer in EX11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both our old and new homes suffered from restricted access and necessitated smaller vans and carefully executed packing and unpacking plans.
 

"The whole move went very well and we were very happy with all members of the Baters "Team" that were involved. Whilst not the cheapest contractor to quote, we felt our money was well spent and especially the packing up service option we included. "
 
 
 
 
Team:
David Carl Connor Jason
 
 
 

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