Surrey Hills Removals Ltd

The Hub, 1 Thornberry Way
Slyfield Industrial Estate
Guildford
GU1 1DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Surrey Hills Removals Ltd 9.6/100
313 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 313 reviews since 2015
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.4/10 Value Rating 9.4
The price represents value for money
 
 
 
Recent Reviews 
 
" Exceptional, professional and friendly service. From the initial visit and quote and unavoidable changes to dates, they were always helpful and adapted to our needs. The move was so much less stressfu...."   more
 
" We found that working with Surrey Hills created clarity in what can be a somewhat confusing situation. The advice to photograph the items grouped according to destination, and describe them, made it v...."   more
 
" As I said before cannot knock the lads arrived the time they said they would & didn’t stop working"   more
 
" Very professional from start to finish. A relaxed but efficient team. Listened to us and just quietly got on with the job. "   more
 
 
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Review 26 Apr 2025
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
What could have been a really stressful few days was made so easy for us due to your professional and efficient friendly service.. I was so grateful for your kindness and good humour in bringing everything to my my new home. Thank you.

"Exceptional, professional and friendly service. From the initial visit and quote and unavoidable changes to dates, they were always helpful and adapted to our needs. The move was so much less stressful than I had imagined and done with cheerfulness, hard work and efficiency. I would thoroughly recommend Surrey Hills."
 
 
Team:
Grant, Danny, Josh and Lewis...brilliant team
 
 
 

Review 21 Apr 2025
Recommended by customer in SW10
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing to move all our goods from our married home to a smaller retirement flat, we needed to clear everything, whether to our onward destination, or for disposal -- leaving the flat pristine. All within a tight time frame of consecutive days and involving third parties such as my stepchildren and the estate agent selling the property and Freecycle customers. This added complexity to what was already as challenging as house moves ever are.

"We found that working with Surrey Hills created clarity in what can be a somewhat confusing situation. The advice to photograph the items grouped according to destination, and describe them, made it very clear what had been included, and what had been overlooked. I sensed it also made it clear for the removalists.

This clarity meant pricing was quite black and white. I had not found the Zoom walk throughs offered by other removailsts as useful, instead they tend to be a bit vague.

Happily where there was one unfortunate oversight, the mistakenly packed vacuum cleaner. When other solutions proved unviable (borrow one) the team were prepared to go through all the loaded boxes to look for our vacuum cleaner which had mistakenly got packed.

The team remained calm and supportive through this and also the nuisance of someone parking in our reserved parking apace.

Everything was immaculately packed and kept clearly defined as to destination. I have only praise for Surrey Hills."
 
 
Team:
Max (Matt?) and Cameron and all their colleagues
 
 
 

Review 15 Apr 2025
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Staff were very polite & professional can’t thank you enough

"As I said before cannot knock the lads arrived the time they said they would & didn’t stop working"
 
 
Team:
Alan,Cam,Luka, Lewis, Sam & Matt
 
 
 

Review 31 Mar 2025
Recommended by customer in GU5
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
House to house move.

"Very professional from start to finish.
A relaxed but efficient team. Listened to us and just quietly got on with the job.
"
 
 
Team:
Dan, Mark and Sam
 
 
 

Review 26 Mar 2025
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and removal into storage of entire house contents.

"The first stage of my move was completed this week. Surrey Hills Removals packed up the entire contents of my house into 4 huge wooden storage crates for transportation to and storage in their warehouse in Guildford. Throughout the whole process to date, everyone in the team has been extremely pleasant, professional and accommodating. I couldn't be more grateful for the help they are giving me with the process of downsizing. Special mention goes to Alan who calmly and good humouredly dealt with my booking and my pre-move questions and worries, and Lewis and Lucian who packed and loaded all my belongings with immense skill, hard work and sensitivity. I look forward to redelivery to my new address in due course. "
 
 
Team:
Mark estimator, Alan Richard and Nick in the office, Mark in operations, Lewis and Lucian the team on the day
 
 
 

Review 6 Mar 2025
Recommended by customer in KT11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing move-so getting everything into a smaller property was a challenge!

"Surrey Hills managed our move. Alan was very helpful and patient about a few changes to the completion date and managed to accommodate us. The guys on removal days were excellent (especially the two Lee’s!). I would definitely recommend Surrey Hills and if I need to move again would not hesitate to contact them again."
 
 
Team:
Alan, two Lee’s, Sam, Kenny
 
 
 

Review 25 Feb 2025
Recommended by customer in GU23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a large apartment to a house fairly close by. Our completion date kept moving and the company was completely understanding. They kept us up-to-date with their availability and finally we secured a date.

"The organisation of our move was very successful and carried out by extremely friendly, pleasant people. Everyone took great care to pack and unload. We had quite a challenging loft to bring items out, but this was taken care of very swiftly.

Over the period of three days it took to box everything up, transport and unload, the experience was smooth sailing throughout. We were very impressed by the work ethic, the effort, thoughtfulness, and energy of everyone from start to finish, which allowed us the excitement of finally moving to a new home."
 
 
 
 

Review 17 Feb 2025
Recommended by customer in GU10
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
My wife and I were moved from our long term home into an apartment that is to be our forever home.

"From our initial contact with Surrey Hills Removals they showed their experience and ability to deal with our move to the highest standard.

Day 1 the men and vehicle arrived at our home and set to, packing our goods with expertise and experience. Care was taken when moving the goods outside and into the lorry.
Day 2 the lorry duly arrived at our new address and the process was reversed. The team took time to make sure our needs were being met and did not just 'dump it off' and leave us to it."
 
 
Team:
Mac, Grant and another who's name I cant recall, sorry.
 
 
 

Review 5 Feb 2025
Recommended by customer in GU9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing to a smaller newer property

"From start to finish the guys were very helpful and respectful.
They made a sad but necessary move so much easier than I had feared with some laughs along the way.
I can't thank them enough."
 
 
 
 

Review 15 Jan 2025
Recommended by customer in GU12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a very full semi detached property to a larger detached house 27 miles away on a Monday

"Very helpful from start to finish. Responsive to phone calls and questions. Competitive pricing and polite, helpful, well mannered staff."
 
 
Team:
Liam, Lee, Sam
 
 
 

Review 1 Jan 2025
Recommended by customer in GU27
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved with Surrey Hills again, having moved from our home into a rental property until we could complete. Rather complicated and Surrey Hills were incredibly accommodating, professional, flexible, understanding of our situation.

"My husband and I have moved many times over the years. I cannot rate highly enough Surrey Hills Removals’ office staff for their flexibility, understanding, and kindness. They provided the most amazing guys to move us . All delightful, honest, hard working, family men. The same team moved us out and in, ensuring continuity. Truly extraordinary. Everything arrived, nothing missing, nothing broken. I would recommend them to anyone."
 
 
Team:
Lewis, Lee, Charlie and his dad
 
 
 

Review 25 Dec 2024
Recommended by customer in SL5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was well planned and mutually agreed . The lead time between our exchange and completion was short but Surrey Hills went the extra mile in accommodating us in the run up to Xmas . We were moving from one large 5 bedroom house to another. The whole experience was hugely customer centric with a high degree of customer care and a ‘can do’ mentality. Those we worked with both in the office but on the ground were without a doubt a high performing team . They clearly have a great internal culture and understand the customer journey.

"The whole experience was hugely customer centric. We took the full packing service as the time between exchange and completion did not give us much time to prepare. Everything was meticulously planned and mutually agreed and ran to schedule.

We were moving from one large 5 bedroom house to another. Some of our items were valuable, others of sentimental significance . Everything arrived safely and had been well protected.

The people we worked with in the office and on the moving days were a consistently high performing team with a ‘can do mentality’ . Business is always about people and succcess is dependent on them which is why we would highly recommend this company. They deliver the promise !

"
 
 
Team:
Danny, Matt, Sam,Josh, Grant and the reinforcements who were called up to help move 2 very large pieces of furniture to the first floor
 
 
 

Review 16 Oct 2024
Recommended by customer in GU21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a move from a house to a third floor flat. It was mainly bulky items like beds, fridge-freezers, etc.

"My move was arranged at the last minute and Surrey Hills Removals Ltd went above and beyond in getting the move done on time and to a professional standard. Great care was taken of all my items including reassembly in the flat.

I wouldn't hesitate to use them again in future moves."
 
 
 
 

Review 15 Oct 2024
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved in August 2023 into temporary accommodation for 3 weeks and then into our new home. 4 months later we requested storeage for approximately 40 % of our belongings to go back into storage whilst we extended our house. We have just now got those items back out of storeage.

"Surrey Hills have been excellent throughout the whole process. Really lovely removal men, so helpful , nothing too much trouble. We have not experienced any damage or lost items, they have arrived on time and been so pleasant to deal with. All in all a very pleasant experience . We are very happy with the whole service."
 
 
Team:
Sorry can’t remember all but Grant and son were excellent . They were all very good.
 
 
 

Review 19 Sep 2024
Recommended by customer in Kt10
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Family move cobham

"Excellent service"
 
 
Team:
Team
 
 
 

Review 9 Sep 2024
Recommended by customer in GU4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Move back home from temporary accommodation.

"The team at Surrey Hills are great and a pleasure to deal with. They are always helpful and flexible."
 
 
Team:
Mike, Dave, Josh, Sam, Alan
 
 
 

Review 9 Sep 2024
Recommended by customer in KT22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pack and move services

"Superb from start to finish. More expensive than any rivals but you get what you pay for"
 
 
Team:
Andrew Ethen Jason Mark Richard
 
 
 

Review 25 Jul 2024
Recommended by customer in KT13
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
We cannot fault this removal firm. The guys who carried out the move were courteous, polite, hard working, ''nothing a problem'', and careful with all items - extremely refreshing to encounter.

"Thoroughly recommend. Everyone was extremely polite and helpful from start to finish."
 
 
Team:
Dave, Adam ... sorry don't know the other names.
 
 
 

Review 25 Jul 2024
Recommended by customer in EX1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Everything was well packed and the staff were great .

"Very happy with the service you provided on the 22nd July. The staff were polite and always asked where to put the boxes. Very much appreciated all their hard work Thank you
"
 
 
Team:
Darren can’t remember the other names, they were very good.
 
 
 

Review 24 Jul 2024
Recommended by customer in GU23
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
The service was 6 months of storage, with removal at the start and delivery at the end into a different house.

"At the start they gave an estimate for the storage and removal/delivery, storage was in crates, with detailed inventories so items could be found if needed. Care was taken to ask about specific items, especially on delivery, where they really wanted to get them in the right place rather than dump and run! It was nice that solutions to problems were suggested rather than expecting me to solve everything on the spot! We did not find we needed access to the storage after removal, so the fact we did not have an easily accessible unit did not matter."
 
 
 
 
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