Surrey Hills Removals Ltd

Where reputations count.

The Hub, 1 Thornberry Way
Slyfield Industrial Estate
Guildford
GU1 1DQ

Removers - Removals Companies

www.surreyhillsremovals.co.uk

Email This Business

Tel 01483 273041

Listed under: Removers / Removal Companies

97% recommended Rating 9.6/100
276 reviews since 2015

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 276 reviews since 2015

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.7/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.4/10
The price represents value for money

Recent Reviews

" I have moved houses in countries around the world and also general cartage over a lifetime of experiences. Surrey Hills Removals are by far the best I have ever experienced. Their team are fantast...." more

" Surrey Hills offer a very professional, easy to work with, personable, competitively priced and efficient service. " more

" They made our move an easy experience. The quality of packing was exceptional meaning that everything was safely delivered. The team were competent, efficient and ine every way exceedingly helpful and...." more

" Really friendly team who worked hard over a 4 day period to pack and move our home contents and move furniture, boxes and garden furniture to desired rooms. The guys were polite and took great care wi...." more

About Us
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Legal Name: Surrey Hills Removals .

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Review 12 Sep 2023 Recommended by customer in GU8 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move has happened over a year. Pack in and storage, delivery from storage, additional support with moving from a small temporary residence followed by final removal after our tenants moved out.

"I have moved houses in countries around the world and also general cartage over a lifetime of experiences.

Surrey Hills Removals are by far the best I have ever experienced. Their team are fantastic communicators, flexible and enormously careful. We have a large amount of antique furniture and fragile items. They moved everything with the best experienced team and more care and attention than I have ever seen.

My recommendation is that you use them for all your removals needs."

Team:
Dave and his crew, and Richard in the office.

REPORT THIS REVIEW

Review 19 Jun 2023 Recommended by customer in GU2 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Pick up ready-packed items and move to another address a couple of miles away.

Cost: £2400

"Surrey Hills offer a very professional, easy to work with, personable, competitively priced and efficient service.

"

Team:
Dave, Declan and Josh

REPORT THIS REVIEW

Review 5 Jun 2023 Recommended by customer in RH12 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Customer Review

Full packing service including antiques, porcelein and pictures together with normal household furniture

Cost: £4700

"They made our move an easy experience. The quality of packing was exceptional meaning that everything was safely delivered. The team were competent, efficient and ine every way exceedingly helpful and understanding.

This firm was recommende to us by a friend and we were delighted to have chosen them for our move."

Team:
Paul, Josh and Dave

REPORT THIS REVIEW

Review 13 May 2023 Recommended by customer in Gu5 I'm: Male business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

4 bed detached home move

Cost: £4300

"Really friendly team who worked hard over a 4 day period to pack and move our home contents and move furniture, boxes and garden furniture to desired rooms. The guys were polite and took great care with all of our belongings and took all of the stress out of the move. I would recommend using them."

REPORT THIS REVIEW

Review 12 May 2023 Recommended by customer in GU59 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Just a brilliant team from start to finish

"Such a huge stressful thing moving our team of movers took away most of the stress"

REPORT THIS REVIEW

Review 28 Apr 2023 Recommended by customer in Sy58 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Surrey Hills were not the cheapest but l am quite sure they are the best, we moved from Surrey to Shropshire four bed house not one damaged item.

"The guys that moved us were very professional and worked like Trojans l can�t thank them enough. Keep doing what your doing."

Team:
Alan Mark Danny Pete

REPORT THIS REVIEW

Review 17 Apr 2023 Recommended by customer in RH5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A 5 bedroom house was cleared and packed and transported including garden materials, to our new home over 4 days.

Cost: £4500

"We knew that our property was in good hands from the start. Everything was carried out in a professional manner, exactly how it was described in the run up to the move; and it was short notice too.
I was delighted with the whole removal experience and felt little stress as I had been reassured of the procedure and felt everyone involved was trustworthy.
The team were great to have around the house on moving as they reassured me too and were extremely considerate to us all and to our property.
Nothing was too much trouble and they helped make it as easy as possible."

Team:
Cant remember

REPORT THIS REVIEW

Review 9 Jun 2022 Recommended by customer in TN34 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from a 2-bed house in Guildford to a 3-bed in Hastings.

Cost: £2693

"We got three quotes and selected Surrey Hills. While they were not the cheapest, the visit from Mark to quote left us feeling confident in this firm - he took his time and. One company's rep was full of bland sales chat and the other - a big local firm - would only do online FaceTime sessions or wanted me to fill in a spreadsheet myself.

We had the full packing service so three guys came the day before to do most of the packing and then finished the following day - moving day. All the crew were quick, efficient, proactive and friendly throughout and we felt absolutely in safe hands. I'd absolutely recommend them."

Team:
Mark Deeley (quotation); Matt, Lewis and the two others (sorry forgotten names already!)

REPORT THIS REVIEW

Review 14 Feb 2022 Recommended by customer in GU7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Residential House move conducted over 4 days

Cost: £5184

"A very efficient move with experienced and friendly helpful staff. Most of the packing was done on the two days prior to the move leaving just a few essentials for the actual move date. Everything else was delivered by the end of the following day. No breakages or damage to any of our goods. We are very happy to recommend as the overall service was of high quality throughout"

REPORT THIS REVIEW

Review 29 Nov 2021 Recommended by customer in KT17 My Age: 40 - 49 I'm: Female I have known this business: Under 1 year business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had a double house move to contend with - a full storage facility full of household goods plus the contents of a 2 bed flat and garden stuff.

"Surrey Hills carried our move out over a two day period and from the minute they arrived they were friendly, helpful and polite. Outrun move was a particularly stressful one due to difficult family circumstances and I felt that the guys made the process a happy, stress free one. There was nothing too much trouble for the team, they were in good spirits, hard working and really made us feel at ease. They even went the extra mile by helping us with other bits and pieces that were not in their remit.
Would highly recommend them to anyone!"

Team:
Sorry I can�t remember their names now!

REPORT THIS REVIEW

Review 28 Sep 2021 Recommended by customer in GU7 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved locally to a smaller property.

"I cannot fault the service provided by Surrey Hills / Mann�s Removals.

The initial quote was professionally handled and, whilst not the cheapest, they appeared to be professional and the best value. They are also local.

The office team were calm and reassuring at every contact & stage of the process. This helped immensely at a time of �moving� stress.

My removal team were brilliant. Very professional & courteous whilst being cheerful, friendly & helpful.

They went out of their way to ensure that I was happy before they left me to continue with my unpacking.

The empty boxes etc were collected promptly.

The whole team made a stressful time as painless as it can be.

I would most definitely recommend Surrey Hills / Mann�s Removals.
"

REPORT THIS REVIEW

Review 8 Sep 2021 Recommended by customer in GU6 My Age: 40 - 49 I'm: Male My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Standard 4 bed detached house move of all contents to a location 10 miles away. Move included storage of all items in containers for 6 weeks.

Cost: £4000

"Overall very satisfied with service. No damages and staff very thorough, particularly in the packing. No complaints and would definitely use again."

REPORT THIS REVIEW

Review 7 Jul 2021 Recommended by customer in SN14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: Under 1 year business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Large 4 bed house move and relocation 87 miles distance

Cost: £3100

"Surrey Hills Removals provided us with a thoroughly competent and professional removal service from our home in Surrey to N.Wiltshire during COVID and lockdown. They attended our property in an efficient manner to work out truck access and to give an accurate quote. This quote proved to be very competitive against other quotes we received. Their removal men were excellent, as strong as oxen!, very friendly and respectful. Their time keeping was on point, they cleaned up and took away all rubbish and packing. I would highly recommend this company to anyone considering moving home"

Team:
Nick Caporn, Bekki Bentley, Paul

REPORT THIS REVIEW

Review 14 May 2021 Recommended by customer in Kt22 I'm: Male business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Oxshott Surrey to West Sussex

"We have used this company numerous times and they are a pleasure to deal with....all the guys are accommodating and happy no matter what you may ask of them....five star service⭐️⭐️⭐️⭐️⭐️"

REPORT THIS REVIEW

Review 14 May 2021 Recommended by customer in RH12 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from Godalming to Rudgwick, West Sussex. We had a number of pictures and other fragile items which were all well wrapped and we had no mishaps.

"The experience was very satisfactory and the move was completed in good time. We had used Mann's before and had a similar positive outcome."

Team:
Andy was one of the guys on the first day of our 2 day move. Sorry I've forgotten the name of the others!

REPORT THIS REVIEW

Review 14 May 2021 Recommended by customer in GU26 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from West London to Hampshire

Cost: £3250

"The move team on each day were considerate, courteous and very helpful. In particular Lee and Dylan went above and beyond in helping to make the move stress free for us."

Team:
Lee and Dylan

REPORT THIS REVIEW

Review 14 May 2021 Recommended by customer in GU4 My Age: 40 - 49 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We have a small cottage but required the full packing service as typically in Surrey life is full of stuff.

Cost: £1300

"We had a great Team, they were funny, worked hard, polite and good to have around. They were competent and effective and got us moved and settled in within the time frames given"

Team:
Sorry not good with names but they were all good

REPORT THIS REVIEW

Review 7 Dec 2020 Recommended by customer in GU1 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

International move of a family home (furniture including)

Cost: £5000

"Excellent treatment - they made the move easier and trouble free."

REPORT THIS REVIEW

Review 5 Dec 2020 Recommended by customer in PO9 I'm: Male business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Surrey to Hampshire

Cost: £2500

"I organised three quotes, so comparing those who quoted:

the person who came to quote was the most thorough looking around, provided the most discussion around what I was looking for, and general considerations. I'd asked for some storage options, as well as a simple move. The quote put together was easy to understand (compared to other companies) given I'd asked for various options. They also followed up by e-mail/phone proactively prior to me making a booking (as I was waiting for the conveyancing progress to progress) , to keep me updated on forward availability. Overall they were slightly the more expensive of the quotes, but the interest was good, and that is why I chose them. Three days had been allowed for the whole process, some others suggested two, so that may have influenced price.

As regarding the move itself, punctual, efficient, polite (And fast!).

After the event, I liked the 3 days approach (day-1 to pack all non essential stuff, move day to pack & deliver essentials, and day+1 to deliver non-essentials) as it meant that on the move day, one could focus on organising/unpacking essential rooms without being swamped by boxes for non-essential rooms as well.
"

Team:
Andy, Craig

REPORT THIS REVIEW

Review 3 Dec 2020 Recommended by customer in GL2 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Pack and move contents of 4 bedroom detached house + double garage + some plants to new house 120 miles away, and unload to pre-determined rooms

Cost: £4600

"They were not very communicative initially, but became more friendly as the job went on. The big plus was they did everything we asked them to do without complaint, and were sensitive to any concerns that we showed. Virtually nothing was broken. Also there was minimal damage to walls paintwork etc. when bringing things in at the purchased property, which is in fact a new build. The only issue was that one of them took quite an expensive lamp to pieces when he had no need to do so, and then it could not be put back together at the new house. They did become a little slapdash at the final stages of both the upload and the download and left the impression on both occasions that they had had enough and just wanted to get off. However, in summary, if asked would we recommend them, the answer would be a definite yes we would"

Team:
Danny, Jamie and Tom. Charlie was the one who nearly destroyed the lamp, but he was never seen again after the first day

REPORT THIS REVIEW

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