Fox Group (Moving & Storage) Ltd

38 Brunel Road, Calmore Industrial Estate, Totton
Southampton
Hampshire
SO40 3SA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
92% recommended   Rating Fox Group (Moving & Storage) Ltd 9.2/100
84 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 84 reviews since 2019
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The price represents value for money

 
 
 
Recent Reviews 
 
" Helpful and obliging from start to finish"   more
 
" From start to finish Fox Removals were excellent. Steve the manager was extremely helpful with booking in my removal date especially as dates kept on being altered due to agents/lawyers etc. he alway...."   more
 
" The removal in Canada was very well done, the Company I selected dealt with all aspects including arrangements for pick up on arrival in UK. Fox Group weíre assigned to deliver my goods. My dealings...."   more
 
" Mark and Craig were extremely professional throughout and everything was packed and loaded with care. Meanwhile, with Nick joining them the next day to help unload, everything was done and dusted with...."   more
 
 
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Customer Reviews
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Review 26 Jul 2022
Recommended by customer in So40
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move into storage
 
Cost: £420
 

"Helpful and obliging from start to finish"
 
 
Team:
Barry and two others
 
 
 


Review 26 Jul 2022
Recommended by customer in SO40
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving furniture & belongings, including substantial gym equipment, from a 3 bed terrace house with challenging access issues to a 4 bed property.
 
Cost: £810
 

"From start to finish Fox Removals were excellent. Steve the manager was extremely helpful with booking in my removal date especially as dates kept on being altered due to agents/lawyers etc. he always tried his best to fit in with the changes & really helped take away the stress that this could have caused - top man!
On removal day the guys were very experienced, professional & super-helpful, nothing was too much trouble & hats off to Mark the supervisor for making everything run smoothly & efficiently.
All in all I thoroughly recommend Fox Removals for a friendly, professional & properly priced service - 10/10 guys, thank you very much & well done."
 
 
Team:
Steve - Manager, Mark - Removal team supervisor
 
 
 


Review 5 Jul 2022
Recommended by customer in SO 5

 I'm: Male 

 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Show All
 
 
Customer Review
 
In relocating from Canada to UK, my shipment was put into the hands of Fox Group on landing.

"The removal in Canada was very well done, the Company I selected dealt with all aspects including arrangements for pick up on arrival in UK.
Fox Group weíre assigned to deliver my goods. My dealings with them by email were timely, professional and courteous.

Their service was excellent, correspondence was polite, prompt and straightforward when answering my questions.
My shipment was delivered quickly and efficiently.
Would certainly recommend them."
 
 
 
 


Review 4 Jul 2022
Recommended by customer in SP4

 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 

"Mark and Craig were extremely professional throughout and everything was packed and loaded with care. Meanwhile, with Nick joining them the next day to help unload, everything was done and dusted within a few hours.

As this was a forces move, I was not responsible for paying the bill and therefore have no idea about cost and no opinion on whether or not it represents value for money to the tax payer."
 
 
Team:
Mark and Craig packed up. Nick helped them unpack.
 
 
 


Review 27 Jun 2022
Recommended by customer in UB4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
various moves around the UK

"We have been using foxes Southampton for many years and come back time and time again due to their honesty, professionalism and attention to detail

I would highly recommend them to anyone
"
 
 
Team:
Steve
 
 
 


Review 27 Jun 2022
Recommended by customer in OX25
 My Age: 40 - 49 
 I'm: Male 

 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The 2 Guys who came to do our removals was very professional and polite. The move was so easy, because of the 2 guys hard work.

From the start to the end everything went well.

Thanks once again.🤝

"
 
 
Team:
I forgot about there names but I and my Family want to thank them for there hard work.
 
 
 


Review 5 Apr 2022
Recommended by customer in GL16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
Cost: £1716
 

"Good move very very friendly people nothing was to much trouble.
On the removal side was great no complaints at all."
 
 
Team:
Mark was the driver not sure the other were but they all did a great job. Thank you so much.
 
 
 


Review 5 Apr 2022
Recommended by customer in GU11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Move was good, but some of the area needs to improve , like packing the plants were not up to standard, most of the leaves were damaged during move and packing. Overall move was good. The only issue I had was I mentioned above."
 
 
 
 


Review 5 Mar 2022
Recommended by customer in So45
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move

"Fantastic service from start to finish, very friendly and removal men were excellent"
 
 
Team:
Was Antony sorry canít remember the other mans name
 
 
 


Review 2 Mar 2022
Recommended by customer in SP4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great Move - Great Service - Great Movers Team!"
 
 
Team:
Not sure of names - but great Team!
 
 
 


Review 21 Feb 2022
Recommended by customer in CF46
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Most of the contents of a four-bedroom, detached house going into storage with Fox Group at Southampton. Nothing particularly challenging, I guess, but maybe that is just a tribute to the skill and professionalism of the Fox team.
 
Cost: £1821
 

"Based on this experience, our first house move for 37 years, I would have no hesitation in strongly recommending Fox Group. From the highly professional quotation process (carried out in difficult circumstances because of the Covid 19 restrictions in force at the time) through to the move itself, I was greatly impressed by everyone from the company with whom I dealt. They evidently recognise what a stressful business moving house is and did all they could to minimise that stress.
Many thanks from us to all concerned, from the cheerful, hard-working guys in the trucks to the office staff at Southampton and Cwmbran (where we took some stuff for short-term storage).
Particular thanks are due to Katherine Rider and Steve Cook at Southampton for going out of their way to accommodate a couple of eleventh-hour changes in our plans."
 
 
Team:
Katherine Rider and Steve Cook at Southampton, plus Paula and others at Cwmbran. Sorry, can't remember the names of those who came with the trucks, but they were great too.
 
 
 


Review 3 Feb 2022
Recommended by customer in SO22

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move (5 bed) from Winchester to South Somerset.
 
Cost: £3500
 

"First time we had used a removals service. Didn't know what to expect, a bit nervous how it would actually work with so much uncertainty in the house selling/ buying market, things falling through etc, but such a good experience in the end! We took the extra insurance in case the date slipped, but Katherine held our date for as long as she could while we waited on solicitors to confirm exchange/completion dates.

We got 5 quotes before deciding who to go with and compared like with like. The most expensive was twice the price of Fox. Having gone through the process now, we really can't see how that could be justified and we would definitely use them again, if we had to move.

We packed, and Fox simply removed our stuff from Winchester to South Somerset. A day to pack, a day to finish packing and move, a day to finish unpacking. The team, led by Anthony, was like a swarm of locusts....they came in and it was a flurry of activity from start to finish. Hardly stopped. Rooms cleared quickly and efficiently. Almost too quickly! Nothing too much trouble. Was really glad we selected them. A cheery bunch too!"
 
 
Team:
Katherine, Anthony and crew
 
 
 


Review 3 Feb 2022
Recommended by customer in So40
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved a 4 bedroom house to nearby address. All went very smoothly. Very happy.

"The guys were fast and professional and wasted no time and packed and unpacked very carefully."
 
 
Team:
Donít know
 
 
 


Review 3 Feb 2022
Recommended by customer in SN15

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 

"Swift move with no damages of stuffs."
 
 
Team:
All
 
 
 


Review 3 Feb 2022
Recommended by customer in SP9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The lads were great from start to finish, protected the carpet and offered us extra boxes to protect equipment and furniture.

"Whilst booking the removals, the phone staff were very explanatory of the process and even amended our original booking due to covid isolation.

When the blokes turned up the day of removals they were polite and professional throughout. Took good care of our property."
 
 
 
 


Review 3 Feb 2022
Recommended by customer in Gu11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Military family

"The lads moving the house were great very hard working and friendly 12/10"
 
 
Team:
Canít remember the names as itís been over a month. But the move was from catterick to aldershot on the 5/6 of January 2022
 
 
 


Review 3 Feb 2022
Recommended by customer in Ld3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It has been really smooth transition from Aldershot to Brecon with the help of Fox company. Really humble and helpful staffs.

"I really enjoyed the help and support from start to end."
 
 
 
 


Review 6 Dec 2021
Recommended by customer in SO15

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move comprising household goods, pot plants, and extensive garage contents
 
Cost: £1800
 

"Excellent service provided by Fox Removals, and frankly, they saved the day. Not the cheapest quotation, but outstanding service. A false economy would have been more expensive."
 
 
 
 


Review 27 Oct 2021
Recommended by customer in CO2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Personal Effects (whole house furniture)

"Every aspect of the move was communicated to me clearly including any last minute changes such as delay in ETA due to traffic."
 
 
Team:
Chris
 
 
 


Review 25 Oct 2021
Not Recommended by customer in SA18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
A large stressful move from England to Wales which needed to be done over a 3 day period.
 
Cost: £6500
 

"This was the worst removal firm I have ever used. They knew it was a large move from England to Wales with 2 large trucks and I was told we would have a large team. We had 4 people for the first day and only 2 for the second. The final days unloading took from 8 am til 9 pm as only two workers. They had heavy items of furniture including a piano and in the end my retired husband had to help unload. There was damage to our new property as the items were too heavy for just two people. We asked for our antique clock to be well packaged and assured it would be - it wasn't. We never received any of the protective coverings shown in our video for our old house or our new house. Items that should have been taken upstairs were left downstairs and it took my husband and I nearly a week to carry items up the stairs. I contacted the firm on the day to say 2 people were not enough but no extra help was sent. I complained to the manager and eventually was offered a refund of £720"
 
 
 
 

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