Fox Group (Moving & Storage) Ltd

38 Brunel Road, Calmore Industrial Estate, Totton
Southampton
Hampshire
SO40 3SA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating Fox Group (Moving & Storage) Ltd 9.2/100
127 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 127 reviews since 2019
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property
 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed
 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite
 
Value 9/10 Value Rating 9.0
The price represents value for money
 
 
 
Recent Reviews 
 
" It was such a pleasant experience at such a stressful time. Moving house is stressful and with kids its even worse. The Fox team where exceptional and been by far the best movers I had in my 24 years ...."   more
 
" Fox removal company were superb in all aspects from beginning to end. All questions were answered fully and all help given regarding questions and enquiries. They moved very quickly to confirm moving ...."   more
 
" From the start of the process in communicating with Katherine through to collection and delivery, the team at the Southampton office were professional and respectable in making the move process be as ...."   more
 
" All went well- even managed to take small glass greenhouse, lots of plants, piano and large loom Removers were very professional and stress was kept to a minimum"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
 
Advance Payment Guarantee: 74%
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
absolutely 6
arrived 14
boxes 11
brilliant 8
care 17
courteous 10
crew 8
damage 8
definitely 9
delivery 13
easy 8
efficient 17
excellent 22
experience 11
Extremely 14
finish 13
Fox 30
free 10
Friendly 29
furniture 10
Good 29
Great 19
guys 17
hard 12
having 10
help 9
helpful 36
highly 14
just 9
Katherine 12
packed 10
packing 17
polite 26
process 13
professional 27
property 11
questions 8
really 9
recommend 28
removal 31
removals 20
service 34
stress 13
stressful 8
survey 9
team 38
thank 15
thanks 9
trouble 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 May 2025
Recommended by customer in SP4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Great team, funny and respectful. I really enjoyed their company. Mark was super professional. Nothing was too much. Thanks

"It was such a pleasant experience at such a stressful time. Moving house is stressful and with kids its even worse. The Fox team where exceptional and been by far the best movers I had in my 24 years of military service. The care they took over my furniture was amazing.

A really lovely team - you should be very proud of them"
 
 
Team:
Mark, Jerome and Kerian (i think)
 
 
 

Review 13 May 2025
Recommended by customer in SO15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving all contents of house to new house. The agreement was for all packaging dismantling of large items and to move over three days. This also included packages in correct rooms and putting back together all big items

"Fox removal company were superb in all aspects from beginning to end. All questions were answered fully and all help given regarding questions and enquiries. They moved very quickly to confirm moving at short notice. We think they were brilliant from the sales team to the removal team. Friendly, helpful and very considerate and also very patient. We would highly recommend this company."
 
 
Team:
Katherine, Dave, Barry, Craig , Rob, Jerome
 
 
 

Review 28 Mar 2025
Recommended by customer in SL4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a complete house move.

"From the start of the process in communicating with Katherine through to collection and delivery, the team at the Southampton office were professional and respectable in making the move process be as efficient as possible. Highly recommended."
 
 
Team:
Steve, Katherine and all the team at the Southampton office
 
 
 

Review 26 Mar 2025
Recommended by customer in GL12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing but taking most plants as I’m a keen gardener

"All went well- even managed to take small glass greenhouse, lots of plants, piano and large loom
Removers were very professional and stress was kept to a minimum"
 
 
Team:
Sorry / have forgotten- from Southampton
 
 
 

Review 26 Mar 2025
Recommended by customer in Pe21
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were moving house we moved from Southampton to Boston Lincolnshire

"Fox made it an easy and stress free move for us"
 
 
Team:
Cannot remember their names but they were all very polite and professional
 
 
 

Review 26 Mar 2025
Recommended by customer in SO19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Amazing two men arrived about 8 in morning which I think there should of been 3 men they worked continually all day till 7 that night

"don’t think they even stopped for lunch just odd can coke very helpful to and polite I definatly recommend them to anyone so thanks guys execellent work"
 
 
Team:
Not sure
 
 
 

Review 26 Mar 2025
Recommended by customer in SP48
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
3 day local move due to promotion and job change.

"The whole experience from start to finish was excellent. I would like to make a special mention to Mark and Craig who made this move stress free for my family and I. They treated our belongings like they were their own and nothing was to much trouble throughout the 3 day move. They are both a asset to the company, thank you very much indeed for all your help and hard work."
 
 
Team:
Mark and Craig
 
 
 

Review 13 Feb 2025
Recommended by customer in SO45
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved contents of 3 bed house in East Hants to 2 bed flat in South Hants (about 50 miles). Delayed delivery by one day due to late key release.

"Very helpful in guiding us through the moving process. Extremely accommodating as our plans change - more than once.

Would definitely consider first for any future move."
 
 
Team:
Katherine, Ross, Steve and the 1st driver was it Clive?
 
 
 

Review 4 Feb 2025
Recommended by customer in SN15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
A two day removal and one day delivery.

"The surveyor video-called me, and I showed them around my house while they created an inventory of my possessions and noted any possible issues. I was then sent some boxes to enable me to start packing.

On the first day of the removals, the team turned up promptly. They worked all day loading the truck, then returned the second day to continue loading it. On the third day, the removals team turned up at my new house to deliver my removals, unloaded the truck and then left.

My removals were treated with care, and the team was friendly and respectful of my property.

Thank you for an effortless and stress-free moving experience."
 
 
 
 

Review 3 Feb 2025
Recommended by customer in B67
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
International move

"Efficient, courteous and timely. They were prompt in communications and clear in any answers to questions I had."
 
 
 
 

Review 9 Dec 2024
Recommended by customer in s71
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
.

"."
 
 
Team:
Paul and co.
 
 
 

Review 30 Sep 2024
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a move within the UK of over 100m. The move was conducted to the highest professional standards.

"The move was very professional and the staff were very friendly and put us at ease. Mark, Ross and James should be congratulated on a successful and stress free move. We still haven’t found our iron but I’m sure it will turn up when we’ve finished opening all our boxes."
 
 
Team:
Mark, Ross, James
 
 
 

Review 30 Sep 2024
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a house move for a family of 5. There was a huge amount of furniture to move, including a piano and several heavy items of furniture.

"The packers took 1.5 days to pack and load, then delivered everything in perfect condition on the third day. They were all friendly and careful and respectful with all furniture and items. This was an excellent service from start to finish. No faults and 100% recommend to everyone."
 
 
Team:
Barry and his team.
 
 
 

Review 13 Aug 2024
Recommended by customer in HA4
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Movement of PE from one SFA to another

"Good."
 
 
 
 

Review 7 Aug 2024
Recommended by customer in SO41
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove, store deliver

"Professional and polite in every way thank you"
 
 
 
 

Review 25 Jun 2024
Not Recommended by customer in SN10
 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 0/10
The staff were presentable punctual and polite
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
They damaged everything that they moved from my previous to my home now

"Would never recommend them or use them again. Rubbish"
 
 
Team:
Struggled to life furniture
 
 
 

Review 24 Jun 2024
Recommended by customer in PO14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
A downsizing move, with required furniture going into storage, and some remaining for clearance.

"Only the first part of the move has been completed, and the furniture is still in store. The operatives were prompt, courteous and took good care of items while packing, and were careful of floor coverings."
 
 
Team:
Pau, Tash, plus one.
 
 
 

Review 8 May 2024
Recommended by customer in GU24
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House to house removals through the military.

"Fox removals were helpful from start to finish. The initial meeting and virtual walkthrough of the house to the delivery of items at the new address was punctual and handled correctly.
The removal team were polite and extremely helpful."
 
 
 
 

Review 7 May 2024
Recommended by customer in DT11
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
No complaints at all completely satisfied with the movers.

"Pleased. Very satisfied. I will happily use them again for sure. Happy to work with them again"
 
 
Team:
Don’t know
 
 
 

Review 7 May 2024
Recommended by customer in SP10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from service accommodation to our new civilian home.

"Great service from start to finish. The removals team were very professional.

Thank you for a brilliant stress free service A*****"
 
 
 
 
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