Fox Group (Moving & Storage) Ltd

Where reputations count.

38 Brunel Road, Calmore Industrial Estate, Totton
Southampton
Hampshire
SO40 3SA

Removers - Removals Companies

www.fox-moving.com

Email This Business

Tel 02380 32833

Listed under: Removers / Removal Companies

93% recommended Rating 9.3/100
107 reviews since 2019

Satisfaction Ratings

Overall Rating	9.3 /10
Based on 107 reviews since 2019

Sales & Support	9.2/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.2/10
The firm took care in packing and handling our property

Collection & delivery	9.3/10
Our property was collected and delivered as agreed

Service	9.5/10
The staff were presentable punctual and polite

Value	9.1/10
The price represents value for money

Recent Reviews

" I contacted a local removal co. that sent us a 3.5t and 2 experienced team leaders. They worked together with the Fox crew perfectly and the removal was completed on time thanks to the Fox crew packin...." more

" Katherine in the office was wonderful, not being in a position for firming up a final removal date she kept our potential date reserved until the day before we were able to confirm. Both sets of teams...." more

" Everyone we engaged with was polite, friendly and extremely professional. Given how frequently we move with the military (every two years), this was made easy by all members of the team. We could not ...." more

" There was some uncertainty and difficulty with a completion date for our move, but the staff at Fox bent over backwards to accommodate our needs at very short notice. We were more than pleased with th...." more

About Us
Information provided by the business
Legal Name: Fox Group (Moving & Storage) Ltd. Limited Company.

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Review 10 Feb 2024 Recommended by customer in SW36 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move followed the sale of a 6 bedroom house in Southwest France after 31 years of ownership. The 18t lorry was unable to negotiate the long and steep drive.

"I contacted a local removal co. that sent us a 3.5t and 2 experienced team leaders. They worked together with the Fox crew perfectly and the removal was completed on time thanks to the Fox crew packing until midnight on the first day to recover the time lost resolving the access problem.
Delivery was made to a UK village address to a house we haad only previously visited twice. The 3-man Fox crew was able to effect delivery in one day, but without any unpacking.

Moving from France necessitated a video survey. Impossibility of a physical survey increased the risk of access issues that I was unable to judge.

Fox crew members were fast, competent, clearly experienced, friendly and polite. A major house move is invariably traumatic and requires patience and understanding from those carrying out the move. The Fox crew scored highly in this regard."

Team:
Paul, Steve, Ben?, No.4?

REPORT THIS REVIEW

Review 7 Feb 2024 Recommended by customer in SO31 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move out of one house into storage for one month, then move out of storage and into new property.

"Katherine in the office was wonderful, not being in a position for firming up a final removal date she kept our potential date reserved until the day before we were able to confirm. Both sets of teams for the moves were excellent and had each move completed in four hours. They all operated professionally and took good care of our property."

Team:
Katherine Rob and Graham (2nd crew) First crew also excellent.

REPORT THIS REVIEW

Review 4 Sep 2023 Recommended by customer in SP9 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Military move - from one married quarter to another.

"Everyone we engaged with was polite, friendly and extremely professional. Given how frequently we move with the military (every two years), this was made easy by all members of the team. We could not have asked for more."

Team:
We had three packers, of which two delivered. All three were outstanding.

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in SP2 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move couldn�t have gone more smoothly. The Fox staff were efficient and friendly. We had the full packing service, which was amazingly quick and done very professionally. I would have no hesitation in recommending Fox for anyone moving either short distance like us, or further afield.

"There was some uncertainty and difficulty with a completion date for our move, but the staff at Fox bent over backwards to accommodate our needs at very short notice. We were more than pleased with the whole experience, their efficiency and friendliness made a stressful time easier for us. See above for more comments.."

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in KT16 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	5/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Military relocation from Portsmouth area to Surrey area.

"Simple and effective video survey. Timely delivery of packing cartons in advance of move. Prompt, polite and efficient removals on the day before, the removal day and the move in day. Good care taken of carpets/flooring and of my furniture and possessions. Assisted with dismantling to keep things on track."

Team:
Andy, Paul, Morgan

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in SP4 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move of a 5 bedroom house 160 miles to a new home.

"The whole experience was very stress free, Barry and the team from start to finish were polite, cheery and really helpful in the whole process. They explained the process really knowledgeably and couldn�t do enough to assist us. Professional and with a great sense of humour they made a normally stressful period a breeze, thank you!"

Team:
Barry and all his team

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in SP97 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Military - Self packed house move of around 50 miles, collection on day one, drop off on day two. The price was unknown as it was paid for by my employer.

"The sales team were forthcoming with information and answered any questions that I had. The movers were punctual, polite and clearly took pride in their work. The team were great, enthusiastic and keen to achieve the move in a timely manner.

I could not fault them, it was a pleasure to have them move our house."

Team:
Barry, Morgan and one other (unfortunately can't remember his name)

REPORT THIS REVIEW

Review 11 Jul 2023 Recommended by customer in So19 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move was scheduled to take place on 5th May 2023.

"The gentlemen arrived on time. They were polite and courteous.
They worked very hard, without breaks to clear the house throughout the morning.
When everything was loaded they set off for our new address.
On arriving they immediately set about moving all items into their designated rooms.
We could not fault their workmanship or Professionalism and would have not hesitation in Recommending them to Others."

Team:
Please enter for me as I cannot remember. Sorry.

REPORT THIS REVIEW

Review 19 Jun 2023 Recommended by customer in PE28 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

"All good"

REPORT THIS REVIEW

Review 2 May 2023 Recommended by customer in SO40 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Local house move, including lots of fragile and sentimental items all handled with great care!

"From the first contact with Fox Removals to the last piece of furniture moved the service and customer care has been amazing!
It was a difficult move both personally and with the amount of furniture to be moved. However all contacts made were personal and really caring. The team on the moving days were also amazing and actually surpassed my expectations. They really cared about everything, took time to help and support in the move and went way above and beyond.
I can not understate how amazing Fox removals were, they made the move stress free and I really do appreciate all their help and support! Would not hesitate to recommend!"

REPORT THIS REVIEW

Review 28 Apr 2023 Recommended by customer in SO30 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal services from one property to their storage facilities and then redelivery of items stored to my new property address.

"Great service and was completely stress-free during the whole process from the initial survey through to redelivering my items to my new address from their storage. I wouldn't hesitate to use Fox Group again for removals and storage."

REPORT THIS REVIEW

Review 26 Mar 2023 Recommended by customer in SN68 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Full pack move internal to UK

"This was our 13th move. It gets harder every time but the office team under Katherine and the crew of Anthony, Mark, Rob, Craig, Mike and Tasha were outstanding and made this tortuous process just that little bit easier. Thank you. See you in 8 months!!"

Team:
Katherine in the office and Anthony, Mark, Mike, Craig, Rob and Tasha on the delivery end

REPORT THIS REVIEW

Review 24 Mar 2023 Recommended by customer in SO51 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Fantastic service, and very professional staff.

"Perfect service, and I would highly recommend."

Team:
Fail to remember

REPORT THIS REVIEW

Review 22 Dec 2022 Recommended by customer in Sp11 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	5/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The team did a great job but I must mention that I have move several time and never got any of my stuff damage unfortunately I did this time .my beloved dinning table I have for the past 13 years .

"The team did a great job very professionally friendly and arrived on time ,however as I said before that I have move several time and never got any of my stuff damage unfortunately I did this time .my beloved dinning table I have for the past 13 years.

"

Team:
Yes the team did a great job

REPORT THIS REVIEW

Review 8 Nov 2022 Recommended by customer in SO16 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went like clockwork...

"The guys who moved us were excellent 👏"

Team:
Thanks to the guys who moved us... Great job!

REPORT THIS REVIEW

Review 8 Nov 2022 Recommended by customer in Bs37 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	6/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

All good, many thanks

"All good. But more choice over delivery time would have been helpful, my only option was take it or leave it."

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Review 7 Nov 2022 Recommended by customer in BH22 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I was moving from Aldershot to west moors and the move went well.

"The staffs were professional and very helpful.
1.Your staff were very good at their Job.
2. They give us good advice.
3. They had a great team and they make the atmosphere very good."

Team:
It�s sad that I can�t remember their names but if there is another method of getting back to you when I�ve looked at the paperwork, I will because they were the best I have ever worked with.

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Review 7 Nov 2022 Recommended by customer in GU11 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Everything was good and like the way they pack and work quickly

"10 out of 10"

REPORT THIS REVIEW

Review 7 Nov 2022 Recommended by customer in SO40 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Had a pair of hifi speakers that were large, very heavy & expensive. These were moved without fuss (or damage!), and all in all, was delighted by the outcome of the move. Also rented a storage unit, which was a godsend for storage of items that were more suited to moving after the main move.

"As per the positive review I have already left with Google reviews, under the author - Jerry Williams which reads below -

Positive: Professionalism, Quality, Responsiveness, Value

Just wanted to give a big shout out to Fox Removal & Storage, based at Calmore Ind Estate in Totton. From the initial quote for a house move, through to using their storage facility, & on to the day of removal, they have been absolutely fantastic. They made what was a formidable move, into something that was completed without fuss, and took the stress out of everything. So many thanks to Kath, Steve and all the boys ( & Tash). You are a top team. 10/10"

Team:
Kath & Steve. They are the A Team!!!!!!

REPORT THIS REVIEW

Review 29 Sep 2022 Recommended by customer in SP9 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-southampton-foxgroupmovingstorageltd-76986

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Customer Review

MOD House move within the UK.

"The customer service was excellent throughout. The main point of contact (Grace I think) was extremely helpful and accommodating when the MOD was always changing the move in date. On the day the delivery people were fantastic. Very polite and considerate of needs/requirements. I cant speak highly of them enough. Same goes for delivery at the other end."

REPORT THIS REVIEW

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