White & Co Plc - Group

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.4/10
5926 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 5926 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite
 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" I carried out this same survey a week or so ago"   more
 
" Very efficient and courteous service. "   more
 
" Wardrobe damaged due to fault in van. Reported but no reaction as yet. "   more
 
" A quick efficient move of property contents, done by friendly and helpful staff. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jun 2019
Recommended by customer in BH3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1088
 
 
Team:
David Jason Scotty
 
 
 

Review 17 Jun 2019
Recommended by customer in NG21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2117
 
 
 
 

Review 14 Jun 2019
Recommended by customer in S75
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house. Excellent move Very capable staff Very pleased
 
Cost: £700
 

"I carried out this same survey a week or so ago"
 
 
 
 

Review 14 Jun 2019
Recommended by customer in BH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Move from one flat
2. Furniture, etc in store for 6 days
3. Move into new flat.
 

"Very efficient and courteous service. "
 
 
 
 
Team:
Shaun Martin
 
 
 

Review 14 Jun 2019
No Recommendation by customer in EX31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Staff worked well but understandably found stairs and challenge.
 
Cost: £1646

"Wardrobe damaged due to fault in van. Reported but no reaction as yet. "
 
 
 
 
Team:
Steve Martin
 
 
 

Review 12 Jun 2019
Recommended by customer in JE3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from an apartment to a house.
 
Cost: £654

"A quick efficient move of property contents, done by friendly and helpful staff. "
 
 
 
 
Team:
Duncan Gary
 
 
 

Review 12 Jun 2019
Recommended by customer in SK10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Warrington to Macclesfield. Original address 3 storey house with difficult stairs. Getting furniture apart and down stairs a challenge.
 
Cost: £1300

"The whole move was stress free thanks to White and Company. They accommodate a very late exchange and completion. The team were brilliant and packed everything perfectly with no damage. They worked very hard and ensured we got into our new house smoothly and efficiently. "
 
 
 
 
Team:
Kevin Da
 
 
 

Review 11 Jun 2019
Recommended by customer in CT19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my Mother from Swanage,Dorset to Folkestone,Kent
 
Cost: £1060
 

"Both lads were very courteous and friendly. Nothing was too much trouble.
My Mother was very stressed with moving after my Fathers death. The removers were very sensitive to the problem. They were very punctual with the estimated collection and delivery times. They laid dust sheets all over to not cause any mess and sure they left everything tidy. I would recommend White's everytime, and their pricing is more than competitive
"
 
 
Team:
I think they were Mark and Andy
 
 
 

Review 11 Jun 2019
Recommended by customer in SO41
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guernsey to UK south coast
2 Separate loads - one from storage then 6 months later one from rented accommodation.
 

"Both deliveries, packing and storage were painless a stress free. "
 
 
 
 
 
 

Review 11 Jun 2019
Recommended by customer in ML3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removals uplift was on time and the deliver was also on time good service.

"The packers were very pleasant and easy to talk to they did very well in organising the packing and ensuring all goods were securely packed

Would recommend Whites for removals."
 
 
Team:
The one question I don’t know can’t remember their names sorry
 
 
 

Review 10 Jun 2019
Recommended by customer in DT4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from mid - terrace 3 bedroom to 4 bedroom detached house at 1.5 miles away.
 
Cost: £1608

"Great company, both admin and packing and removal staff. Made the whole removal experience much less stressful than it might have other wise been.
Removals team for both packing and delivery were absolutely fabulous, hard-working professional and courteous throughout - thank you. "
 
 
 
 
Team:
Chris
 
 
 

Review 10 Jun 2019
Recommended by customer in IV36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed on Tuesday moved to new house Wednesday. Slight delay in entry due to legal problem - but staff handled delay well.
 
Cost: £1500

"Very efficient friendly courteous staff. "
 
 
 
 
Team:
V Codd P Carstairs
 
 
 

Review 10 Jun 2019
Recommended by customer in PO41
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carried out over 2 days with ferry crossing.
 
Cost: £1700

"Excellent service, highly recommended. "
 
 
 
 
Team:
Richard Robert
 
 
 

Review 8 Jun 2019
Recommended by customer in BT53
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Shropshire to county Antrim. Narrow care to new property requiring transshipment from main truck and trailer.
 
Cost: £9000

"Excellent team. Difficult access to new property. Guys remained calm, cheerful and worked very hard.
The move was a great success and it was down the removers that it was carried out with the minimum of stress. "
 
 
 
 
 
 

Review 8 Jun 2019
Recommended by customer in GY1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from one parish to another on the island.
 
Cost: £830

"They were excellent, especially Alex. "
 
 
 
 
Team:
Lex Paul
 
 
 

Review 8 Jun 2019
Recommended by customer in SA44
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Rino Steve
 
 
 

Review 7 Jun 2019
Recommended by customer in BH23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a "downsize" move requiring multiple boxes but very little furniture
A challenge at the other end and requiring imaginative hacking of vine of garden house.
 
Cost: £1408

"Very helpful and reassuring staff. "
 
 
 
 
 
 

Review 7 Jun 2019
Recommended by customer in CO5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Dorset to store.
Effects stored for 4 months.
Onward move to Essex.
 
Cost: £2688

"Very pleased with the service provided and the cost which compared favorable with other.
Comparable companies. "
 
 
 
 
 
 

Review 6 Jun 2019
Recommended by customer in IV2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 storey 3 bed house move short distance to larger house.
 
Cost: £890

"Removal men were excellent.
Getting boxes delivered was a problem, had to collect. "
 
 
 
 
Team:
B Forret P Carstairs
 
 
 

Review 5 Jun 2019
Recommended by customer in SO21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward one day move, carried out efficiently and professionally.
 

"Did not like the company's inflexible approach to booking the move date. In my opinion changing a booked date to another day should exchange of contracts be relayed is not a cancellation but a re-schedule and would not be difficult to arrange for a simple one day move, without incurring cancellation charges. "
 
 
 
 
Team:
James
 
 
 
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