White & Co Plc - Group - Recommended Removers - Removals Companies reviews, SOUTHAMPTON, Hampshire

Where reputations count.

White & Co Plc - Group

Hillsons Road, Botley
Southampton
Hampshire
SO30 2DY

Removers - Removals Companies

www.whiteandcompany.co.uk

Email This Business

Tel 01489 788 118

Listed under: Removers / Removal Companies

99% recommended Rating 9.4/100
7046 reviews since 2007

Track Record

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 7046 reviews since 2007

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" Excellent Movers were very hard working Highly recommended" more

" We had quite a strategic nightmare on our hands recently, moving from London to Newent, with an additional pick up along the route. We had to pack and move a two-bedroom flat that we had lived and sta...." more

" Friendly, positive, professional staff, office and movers. 19 May Alsager to Ulverston. Packed, driven, part unloaded until 8pm! great job. 2nd floor but no complaints. V.Polite. Original quote fo...." more

" The Whites team were very professional, courteous and at all times helpful. This made the whole exercise much less stressful. Josh from the Telford depot was also very helpful for the few hours he was...." more

About Us
Information provided by the business
Legal Name: White & Co Plc. Public Limited Company.

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Review 7 Jun 2023 Recommended by customer in DA15 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: 1 - 5 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from house into storage

"Excellent
Movers were very hard working
Highly recommended"

REPORT THIS REVIEW

Review 6 Jun 2023 Recommended by customer in GL18 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We had quite a strategic nightmare on our hands recently, moving from London to Newent, with an additional pick up along the route.

"We had quite a strategic nightmare on our hands recently, moving from London to Newent, with an additional pick up along the route. We had to pack and move a two-bedroom flat that we had lived and started a family in for two years as well as a garage of ready packed boxes that had been unopened from our move from South Africa two years prior. And we left the organisation of this all until very late.

Craig and Sally from White & Co were quick off the mark, thorough and extremely helpful throughout the whole process. They were also reasonably priced considering the distance we had to move.
Our movers on the day - Ramon, Freddy and Ben - were very professional, pleasant, considerate and respectful of our belongings.

Should we move again, there would be no need to look any further for movers. We would HIGHLY recommend White & Co, what excellent service!"

Team:
Craig, Sally, Ramon, Freddy and Ben

REPORT THIS REVIEW

Review 1 Jun 2023 Recommended by customer in LA12 My Age: 60 - 69 My level of experience of similar services: Average I have known this business: Over 10 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Requested tender/availability/quote 11 May for 19 May move. Slightly cheaper quote than Pickfords, start packing 18 May so reduced risk we liked and agreed. Very helpful at short notice.

Cost: £2400

"Friendly, positive, professional staff, office and movers. 19 May Alsager to Ulverston. Packed, driven, part unloaded until 8pm! great job.
2nd floor but no complaints.
V.Polite.
Original quote for 17 Nov was more expensive than Britannia & Pickfords"

REPORT THIS REVIEW

Review 1 Jun 2023 Recommended by customer in GL54 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I haven't used this business before business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The packing went very well. Delivery was complicated by cars blocking access. The White's team were excellent and soon solved the problem.

Cost: £1950

"The Whites team were very professional, courteous and at all times helpful. This made the whole exercise much less stressful. Josh from the Telford depot was also very helpful for the few hours he was here. I was extremely impressed by Tony and Richard. "

Team:
Richard Vowden Tony Merch

REPORT THIS REVIEW

Review 1 Jun 2023 Recommended by customer in RG23 My Age: 40 - 49 My level of experience of similar services: Average I have known this business: 1 - 5 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Very large Van, could not get on Driveway.

REPORT THIS REVIEW

Review 1 Jun 2023 Recommended by customer in BH15 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Downsizing from 105sq metres to 70sq metres.. so lots to move and sort out.

Cost: £1250

"I booked the packing service, money well spent as the packers, Chris and David were amazing.. efficient, friendly, helpful and worked so hard to get everything packed and moved.. they arranged everything neatly at the new address and in the right rooms.. nothing damaged.. great service, would definitely use again."

Team:
Chris and David.. efficient, respectful, friendly, thorough

REPORT THIS REVIEW

Review 31 May 2023 Recommended by customer in SP7 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

There were 2 lorry�s and 4 men from the White and Company. They moved the contents of our four bedroom house for us. Including my art studio.

Cost: £1000

"The removal men were so helpful, respectful and kind.
They worked so hard and always with a smile. Very good service."

Team:
I can�t quite remember all their names, sorry. There were four of them. I think there was a Ben and a Steve.

REPORT THIS REVIEW

Review 30 May 2023 Recommended by customer in TW18 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A 2 hour distance, but the boys packed most items the day before, so all okay

"White and Co were the most cost effective of the quotes, and they understood my requirements. The staff, both office and on the ground, were extremely helpful and polite.

A couple of items were left behind, which I didn't realise until later.

My one criticism was the amount of emails I received prior to booking, but after mentioning it a couple of times, they did stop.

I would certainly recommend White and Co."

Team:
Craig, Sally, Danny, Stuart and Matt

REPORT THIS REVIEW

Review 30 May 2023 Recommended by customer in BH2 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From mid-terrace to storage for 6 months. From storage to 2nd floor flat.

"All went smoothly with a minor difficulty or two moving out; the double bed frame was difficult to dis-assemble and the sofa had to go out of the window, but the team did well inspite of the setbacks. There were some broken tea set items discovered on unpacking, but expect this was inevitable. "

Team:
Steve Tom Rino

REPORT THIS REVIEW

Review 30 May 2023 Recommended by customer in CH21 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I have known this business: 1 - 5 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

The move was carried out over 3 days.

Cost: £3312

"The guys were fantastic. The ladies were fantastic. All went smoothly. Thank you Maidmans. "

Team:
James Josh Philip

REPORT THIS REVIEW

Review 30 May 2023 Recommended by customer in PL13 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: Under 1 year business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving to a restricted access property on a steep, narrow hill.

"Piano damaged in transit at the company's warehouse. "

Team:
Richard Brian Allen

REPORT THIS REVIEW

Review 26 May 2023 Recommended by customer in M20 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved out of home into storage move handled very well. Later on moved out of storage into new home, all good.

REPORT THIS REVIEW

Review 26 May 2023 Recommended by customer in BH23 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 4 bed bungalow to 3 bed GF flat. Very large and delicate model sailing boat moved.

"A wonderful job. A professional and friendly team. "

Team:
Steve Mark Rino

REPORT THIS REVIEW

Review 24 May 2023 Recommended by customer in 0373 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal of contents of a 4 bedroom house from England to Costa Blanca with 7 months storage of contents.

Cost: £10000

"Everything was carried out professionally by very amiable staff. Nothing was too much trouble, both the packing and the delivery."

Team:
Sorry can't remember packers names but they were excellent. Delivery crew was Brian Witherford & Dave Wills. Sally Holland was extremely helpful in the office.

REPORT THIS REVIEW

Review 23 May 2023 Recommended by customer in PO30 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Household contents moved from Guernsey to Isle at wight.

Cost: £4530

"Both crews were brilliant!"

Team:
Shaum Darren

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Review 23 May 2023 Recommended by customer in DG2 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Very complex, including heavy items and machinery, going into store for 4 months while we looked for new property.

"Excellent service and admin support and from the moving team especially for the inward move, when a team of two men handled everything with professionalism and cheerful, friendly attitude, nothing was too much trouble. "

Team:
Rory Karen Chris

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Review 23 May 2023 Recommended by customer in PL6 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	6/10
The firm took care in packing and handling our property

Collection & delivery	5/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	5/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move from Colchester to Plymouth.

"White & Co was the company I contacted to do the removals, but this was subcontracted to another local company ("sister company"). First stages of the removal process went well from communication with the sister company through to the day our property was loaded onto the lorry with care and attention. However, the following day, whilst travelling from Colchester to Plymouth, the lorry broke down and had to towed back to the depot at Colchester. The vehicle required repairs so our property had to be reloaded onto another lorry from a third company and that is where there were a few issues - in my opinion, as swapping the property from one lorry to another was not done in front of "customers" there would have been less care and attention which resulted in many small damages to quite a few items. That said, although the lorry braking down delayed the removals by 24 hours and caused some damages, the team at the other end (Plymouth) did a great job and there were no other issues."

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Review 19 May 2023 Recommended by customer in EX10 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Bournemouth to Sidmouth. Delivery veh had a flat tyre.

Cost: £950

"The 2 staff did a wonderful job. Polite, helpful and got things done without fuss. Their vehicle developed a flat tyre. They resolved the problem and still made the delivery within a perfectly reasonable time.
I would definitely recommend."

Team:
Sorry but can't remember but they were both excellent

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Review 17 May 2023 Recommended by customer in BH14 My Age: 40 - 49 business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from home into rental due to home renovations. Some items were moved into storage.

"Easy, stress free move. The team were fantastic. Got the job done, very professional I will be using Maidmans when I move back into my home after renovations.
Thank you."

Team:
Shaun James Mark

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Review 17 May 2023 Recommended by customer in 7107 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: 5 - 10 years business White & Co Plc - Group https://www.referenceline.com/removers_removals_companies-in-southampton-whitecoplcgroup-22561

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Part container load Dubai to Yorkshire

Cost: £3500

"We were led to believe the goods would be delivered with a week or so of the container reaching the port. The ship was delayed by almost two weeks and it was almost three weeks after then that we received the shipment.
Apart from that the whole process was very smooth and hassle free, our goods arrived in tact apart from one or two glass items.
The packing and delivery team were exceptional and overall we are extremely satisfied with the process."

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