Fox Group (Moving & Storage) Ltd

Block C Mill Race Lane
Stourbridge
West Midlands
DY8 1JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating Fox Group (Moving & Storage) Ltd 9.5/100
122 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 122 reviews since 2019
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The price represents value for money

 
 
 
Recent Reviews 
 
" Our sales/move manager, Paul was very personable, realistic and down to earth and explained everything in plain English. On his first visit to the house, he answered all our questions patiently. We pa...."   more
 
" I removal process was the best I've experienced and I've moved the best part of 27 times now. To get a 3 bedroom house packaged, loaded into the vehicle and the house left in good order in the space...."   more
 
" Strongly recommend Fox Removals Stourbridge! They were professional from start to finish and were efficient and helpful. The home visit was professional and detailed and the admin staff were very help...."   more
 
" The team that carried out the move were great. Very efficient, organised and quick! The van pack was a wonder to behold. They have left the items stacked, as requested, very efficiently. Marvell...."   more
 
 
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Review 18 May 2024
Recommended by customer in B49
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Hagley to Alcester. We had some specialist items such as a marble temple which was dealt with great care. When we arrived at the property which was gated, it was a bit of a challenge to get the truck through due to the size of the vehicle and the turn to reverse in. The removers remained calm and were proactive in their approach, resulting in success! We were particularly worried about the electrical items and some of the heavier items which they took great care with. They were not able to take one of the heavier items upstairs because of the item size and staircase but were super careful with everything, as the house was a new build with new carpets, paintwork and woodwork etc.

"Our sales/move manager, Paul was very personable, realistic and down to earth and explained everything in plain English. On his first visit to the house, he answered all our questions patiently. We particularly liked his folder which showed the type of packaging they used for different items such as sofas, tv and clothes. All our emails were answered in a timely fashion and the process for booking was straightforward. They arrived on time the day before the moving day to pack and were very friendly, focused and time-efficient. On day 2 again they were on time, and efficient and everything went pretty much like clockwork. We already had the house keys so no waiting around, we were straight in the property with carpet protection placed everywhere. The move manager even found time to pop by during the 2-day move to see how we were getting along."
 
 
Team:
Paul Ward + team (sorry don't remember their names)
 
 
 


Review 8 May 2024
Recommended by customer in CB10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was quick, easy and hassle free. There was a 4 hour distance between properties but this was achieved over 2 days which was great.

"I removal process was the best I've experienced and I've moved the best part of 27 times now. To get a 3 bedroom house packaged, loaded into the vehicle and the house left in good order in the space of 4 hours left me and my wife pleasantly shocked at how fast, efficient and organised the moving out was.

The following day was moving in. This is a fairly long carry from the vehicle to the front door of approx 30-40 meters. The 2 guys that did the unload were brilliant but they could have done with 1 extra pair of hands due to the long carry. This is not a negative from my side at all, but just a future consideration as it would have made their lives easier and less physically strenuous than it needed to be.

All of the guys involved from start to finish were very kind, funny and brilliant when the kids wanted to get in their way. Whenever we move again I will try my best through Agility to use your service as it was flawless throughout and I will and have been recommending you to friends and family."
 
 
Team:
Unfortunately didn't catch the names but the main guy was a Birmingham FC fan.
 
 
 


Review 7 May 2024
Recommended by customer in DY7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full packing and removal service of a four bedroom house to the same, locally, including a large attic and considerable amount of garden equipment and plants. 2.5 days packing, delivery over 2 days

"Strongly recommend Fox Removals Stourbridge! They were professional from start to finish and were efficient and helpful. The home visit was professional and detailed and the admin staff were very helpful. The packing and moving team were great - experienced, positive, very pleasant and friendly and got on with each other and their job.
They handled all our possessions carefully and with consideration. We had no breakages or losses and were very happy we had chosen them.

Fox Removals are not cheap, but you get what you pay for - a top quality service"
 
 
 
 


Review 7 Feb 2024
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
packing and moving some furniture and boxes from family home to my house

"The team that carried out the move were great. Very efficient, organised and quick!
The van pack was a wonder to behold.
They have left the items stacked, as requested, very efficiently.
Marvellous team"
 
 
Team:
Mick & Jack
 
 
 


Review 6 Feb 2024
Recommended by customer in SN6
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Military move with all my gear and three bikes!

"Great bunch of guys. Prompt, profession and polite. Being in the military Iíve lived a lot and had a lot of different removal companies and this crew were the best! Super efficient but also took great care. Couldnít recommend enough. They knew the situation we were in with cleaning the old house etc so kindly offered to take the keys and start the unload before we arrived. I got there at about 11 and theyíd unloaded the entire lorry! So helpful!"
 
 
Team:
I wish I could remember!
 
 
 


Review 6 Feb 2024
Recommended by customer in Dy83
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving my items from storage back to our home.

"They were very obliging to our needs. Moved our items into our home on a Saturday morning and returned monday to unpack and remove the packaging. The two lads couldnít do enough. The same as the people in the office and at the storage unit. Would not hesitate to use them again."
 
 
 
 


Review 7 Sep 2023
Recommended by customer in CT5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 day move.

"Made a 2 day move as stress free as possible,even though I think I had more furniture etc. than expected! Friendly and efficient crews.
Many thanks to you all."
 
 
Team:
I'm afraid I can't remember.
 
 
 


Review 3 Sep 2023
Recommended by customer in TR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving county and late exchange meant a lot of arranging. Fox instantly knew what to do, how to cope and make it happen. Fantastic team from quote to final delivery. I would recommend only Fox to everyone.

"From start to finish I knew I was in good and professional hands. Fox say they like to take the stress out of the process. They do. Happy, efficient guys. Nothing was too much trouble. Very speedy loading and delivery. Very courteous to neighbours. Naturally Iím never moving again 🤣 but if I were to then I would only use FOX. They are fabulous."
 
 
Team:
Adam, mick, Jack and Kieran. Paul did a perfect job of quoting the huge job.
 
 
 


Review 1 Sep 2023
Recommended by customer in DY8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Relatively simple and local move but characterised by my mother being 87,never having moved in 55 years and both sons not living locally one in France. We therefore needed to rely heavily on the support of the removal staff .

"Given the description above,my mother needed to lean on the support from Fox`s staff.This was exemplary both from the initial assessment visit to the move day itself.We took the packing option to make this easier for her and this all worked superbly.

The care taken to install her in her new home was sensitive and diligent.Having spent 55 years in one home and moving at this age, she was understandably nervous about the process but she could not speak highly enough of the politeness and professionalism of all of the staff at Fox`s.

Well done and thank you to all of your staff for making a stressful day as trouble-free and relaxed as it possibly could be.

Best wishes,
Trevor Jones
(eldest son of Gwen Jones)"
 
 
Team:
Apologies but I was not present on the day but all staff involved were superb,
 
 
 


Review 30 Aug 2023
Recommended by customer in SY6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving parents back to their hometown

"Absolutely delighted with the service and the lovely, professional men who came.
Would use again and recommend.
The keys took ages to be released and they were patient and professional. Thank you!

"
 
 
 
 


Review 20 Jun 2023
Recommended by customer in SN14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very Very helpful especially the women who was on the other side of the line. Really patient and great customer service.

"First time and many more to come. They supply the boxes and wrapping paper and also tapes. Very helpful customer service. Spot on in all expect"
 
 
 
 


Review 19 Jun 2023
Recommended by customer in DL9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from North Yorkshire to Lancashire.

"Fox's Removals were professional, punctual and the team personable. Excellent service provided from start to finish."
 
 
 
 


Review 23 Mar 2023
Recommended by customer in BH15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from house in the midlands to another on the south coast

"Great experience, all the way from first contact on the zoom call to moving into the new house. the moving lads were so good! Total professionals and so quick and efficient. Couldnít have got a better moving team!"
 
 
Team:
Canít remember their names
 
 
 


Review 23 Mar 2023
Recommended by customer in DY10
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move in Kidderminster

"Mick and the crew turned up promptly and loaded and unloaded us with the minimum of fuss and good humour.
1st class service"
 
 
Team:
Mick +2
 
 
 


Review 23 Mar 2023
Recommended by customer in yo16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from west midlands to Bridlington

"Very competent guys . very accommodating. Trouble free move"
 
 
 
 


Review 23 Mar 2023
Recommended by customer in DT5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a long distance move to the very south of Dorset - and included a lot of steps either end! Three full bedrooms leaving from the Midlands.

"The movers and sales team made this so easy for us! It was a very long distance move and we had a lot of belongings and we were so happy with the service. The team were friendly and punctual and worked non stop. Really happy we went with Fox. Canít fault them and absolutely worth the money."
 
 
Team:
Paul Ward came to see us and set us a quote and he was fantastic. Canít remember the lads names who moved us Iím afraid but they were all excellent
 
 
 


Review 2 Jan 2023
Not Recommended by customer in DY9
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
I firstly met Paul who came to look at the contents of my home and give me a price with a summary of what the procedure will be.

"My experience with the Fox group was awful. Furniture being moved from the old property seemed completely disorganised I have many items of furniture ruined. None of my furniture seemed to have been wrapped and protected as stated, no sheets were used on the floor in my new property and several floors were scratched. The moving in wasn't organised either as furniture was just dumped anywhere. Furniture was also not fully 'put back together' property and pieces left with screws missing.

I have complained to the company I have been asked on several occasions to take photos and also had someone out to the property to take photos. I am now waiting to find out what is going to be done about my complaint.

I would not recommend this company at all!!!"
 
 
Team:
I have no idea.
 
 
   Business Reply:

Firstly, let us reiterate our apology that some damages were incurred during your move. Obviously, this is never our intention and you can be assured that all due care was taken to prevent this, however it is a fact that accidents can happen and consequently, we are doing all that we can to come to a resolution with you.
As you know, you declined our offer of insurance cover, but your effects are still covered under our liability policy and our branch manager is currently in contact with yourself in order to settle this. Indeed, we have sent someone back to your property to take a further look at your re-assembled furniture and to assist with any issues you have.
As you are in contact with the branch in order to settle your liability claim, we hope that you can resolve this with them directly. Again, we are sorry that you felt that we let you down in this case, however we always strive to please our customers and I hope that you come to a satisfactory resolution with us.
 


Review 18 Dec 2022
Recommended by customer in HR2
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 

"Good"
 
 
Team:
Not remembered the names but very friendly. Thank you.
 
 
 


Review 16 Dec 2022
Recommended by customer in Dy10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All ran smoothly from the quotation to collection of our belongings to delivery of same to our new address by a very efficient team. Would recommend this company and their staff to anyone.

"Fast and efficient. All staff helpful and polite"
 
 
 
 


Review 16 Dec 2022
Not Recommended by customer in DY13
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Orion Place

"We have experienced two moves with Pickfords which were packing of pictures, TV, mirrors etc was much better. All individually wrapped not just protected by other items. This move was less than a mile whereas the other two were 150 miles. Pickfords were more competitive but thought I would support local company.

Employees were very understanding when access to new property was delayed due to IT failure at our solicitors delaying transfer of funds.

We experienced damage to one item but insurance did not cover replacement value on compensation based on EBay not very good as item was only two years old."
 
 
Team:
The Fox Group
 
 
 

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