Firstly, let us reiterate our apology that some damages were incurred during your move. Obviously, this is never our intention and you can be assured that all due care was taken to prevent this, however it is a fact that accidents can happen and consequently, we are doing all that we can to come to a resolution with you.
As you know, you declined our offer of insurance cover, but your effects are still covered under our liability policy and our branch manager is currently in contact with yourself in order to settle this. Indeed, we have sent someone back to your property to take a further look at your re-assembled furniture and to assist with any issues you have.
As you are in contact with the branch in order to settle your liability claim, we hope that you can resolve this with them directly. Again, we are sorry that you felt that we let you down in this case, however we always strive to please our customers and I hope that you come to a satisfactory resolution with us.