Fox Group (Moving & Storage) Ltd

Block C Mill Race Lane
Stourbridge
West Midlands
DY8 1JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating Fox Group (Moving & Storage) Ltd 9.4/100
69 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 69 reviews since 2019
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From the initial survey via video to the actual removal day everything was carried out professionally and efficiently. Lovely team of guys."   more
 
" Good service efficient pleasant p"   more
 
" I am really impressed with the help from the individuals. Unfortunately, I don't know their names."   more
 
" The whole thing was well organised from start to finish. Fantastic service."   more
 
 
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Customer Reviews
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Review 12 Apr 2021
Recommended by customer in DY8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service, very efficient, great team of guys who worked very hard. Would definitely recommend.
 
Cost: £1100
 

"From the initial survey via video to the actual removal day everything was carried out professionally and efficiently. Lovely team of guys."
 
 
Team:
Kieran, Mick plus a younger guy I can’t remember his name, sorry
 
 
 


Review 8 Apr 2021
Recommended by customer in WV14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fox removals Stourbridge excellent service and very efficient

"Good service efficient pleasant p"
 
 
Team:
Alex,Kieran,Dylan
 
 
 


Review 8 Apr 2021
Recommended by customer in DT11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great individuals who were very helpful and approachable.

"I am really impressed with the help from the individuals. Unfortunately, I don't know their names."
 
 
 
 


Review 8 Apr 2021
Recommended by customer in WV16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to bungalow.
 
Cost: £800
 

"The whole thing was well organised from start to finish. Fantastic service."
 
 
Team:
Robert and his mate.
 
 
 


Review 8 Apr 2021
Recommended by customer in DY5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
the chaps who moved us were helpful,friendly,professional,had to wait ages to off load the truck as our buyer held us up with payment of monies for mortgage as they have done all along and so patient they were and i would highly recommend your services thanks
 
Cost: £1127
 

"as above,from the booking,we had to change the date for moving due to person above in chain holding us up and i was given date i needed to move and all as above,very professional and efficient service and liked that i could use someone local also"
 
 
Team:
sorry cannot remember
 
 
 


Review 8 Apr 2021
Recommended by customer in TA3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from 5 bedroom house to 3 bedroom period country cottage.
 
Cost: £2300
 

"The move was smooth apart from a wait for confirmation of funds transfer so there was a delay in getting access to the new property. Luckily this was planned-for and the second move-in day went smoothly.

Pre-move, the hints and tips provided during the quote process were invaluable and saved a lot of time and unnecessary effort"
 
 
 
 


Review 8 Apr 2021
Recommended by customer in DE6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a Victorian house with lift room and cellar so 3 flights of stairs with items on all floors, we moved to a house in a country village with a narrow road and a tight side path down which some items needed to go
 
Cost: £2500
 

"my partner was going through Chemotherapy and we had to go to the hospital during the loading the staff followed all our instructions and looked after our dog, the move was unfortunately delayed and both removal and office staff did their best to accommodate this, when did finally move the removal staff were excellent knowing my partners condition they couldn’t do enough for us they managed to get all our furniture including some large items in the rooms we wanted can’t say how impressed we were with them even extra careful not to let our new puppy just brilliant!"
 
 
 
 


Review 8 Apr 2021
Recommended by customer in DY8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Wordsley to Stourbridge on 25/3/21
 
Cost: £1200
 

"The lads were fantastic. Thorough work ethic and a good humour. Made the whole process of moving so much more straightforward and stress free. They worked hard and had great communication skills. Could not recommend enough."
 
 
Team:
Kieran (sorry, can’t remember the other guy’s name) and Paul did our video call to give us a quote.
 
 
 


Review 19 Mar 2021
Recommended by customer in WR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a traditional 4 bed / 2 bathroom detached house to a similar sized house about 8 miles away. The house we moved from had a series of 15 steps leading to the front door and a fairly steeply sloping drive at the bottom of the steps. We elected to carry out the packing and wrapping ourselves with Fox providing 150 mixed boxes and 100m special export type bubble wrap. We have a number of collections comprising both valuable and fragile items which required particular attention. Given the large number of items being moved, the actual move was scheduled over a four day period and required two vehicles.
 
Cost: £4000
 

"Fox were first class, helpful, friendly and professional in everything they did from the first telephone conversation to finally collecting the empty boxes and mounds of bubble wrap after we'd settled into our new home. The move included relocating a large number of fragile and valuable items which was a significant part of our discussions with the three national removal companies that we approached. Fox's quotation was by far the most comprehensive, was the only one to set out a clear strategy for moving the fragile items, yet remained competitive. Rob, Kevin and Dave were friendly, courteous, considerate and helpful; were happy to move things around in the new house and helped in any way that we asked. They worked closely with us in moving the fragile items and we had no cause to worry. We would have no hesitation in recommending Fox to anyone who is considering moving home."
 
 
Team:
Rob, Kevin and Dave
 
 
 


Review 22 Feb 2021
Recommended by customer in WR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved 4 bed house contents 25 miles.
 
Cost: £1250
 

"Good service. Happy customer. Would recommend to others."
 
 
 
   Business Reply:

Many Thanks, for taking the time to leave us a review, we trust your settling in to your new home. Kind Regards, all at the Stourbridge branch.
 


Review 22 Feb 2021
Recommended by customer in B17
 My Age: 30 - 39 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Move

"Excellent experience. Efficient and the guys who came to pack/move us were friendly and calm; especially when parking their removal lorry on a busy street."
 
 
 
 


Review 22 Feb 2021
Recommended by customer in OX10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The two gentlemen that moved us were very professional and polite. Made our first move easy and stress free.

"Really pleased with the service provided by the company and its staff. Polite, informative and extremely professional."
 
 
Team:
Jack Harris, Mick elwood
 
 
 


Review 22 Feb 2021
Recommended by customer in LN12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move involved contents from a 2 bedroomed property which was full to a larger property 130 miles away. It involved moving my dog grooming studio contents and also contents from a shed, large garden pots and patio furniture. I had a lot of boxes packed with photograph albums as well. I have a lot of paintings as was worried about transporting them safely.
 
Cost: £2300
 

"Fox removals were absolutely amazing. I was extremely worried that the lorry would turn up and not be big enough but on the day a beautiful lorry turned up with all the mod cons. I was very impressed. The two lads, well what can I say. Absolutely can't fault them.

Nothing was too much trouble. Not once did they say something wasn't possible. Cheerful and efficient. I have never received such an amazing service before. Office staff and all paperwork dealt with efficiency. Everything unloaded and not one thing broken or damaged.

I can not fault anything your company provided for me. 100% satisfied. Very rare now a days to deal with such an efficient and friendly company. Well done to all involved. It's not easy with the Covid situation but everything dealt with ease and professionalism. Thank you so much. I have no hesitation what so ever recommending Fox."
 
 
Team:
Jack and Will. They were great.
 
 
 


Review 22 Feb 2021
Recommended by customer in DY9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move with some packing from Poole Dorset to fox removals storage unit in Stourbridge West Midlands. Three men attended and had loaded lorry by mid afternoon. Requested some items dropped off to another property en route and this was no problem.
 
Cost: £1542
 

"Thoroughly professional from start to finish by a very friendly team. Due to circumstances we needed removal done at quite short notice and this was not a problem. Our first contact, Nicky, was really efficient and had things arranged very quickly. The removal guys were friendly, helpful and efficient. The procedure to access the unit was explained by Sarah who was very helpful. I am told that this firm may not be the cheapest but I would say they are a level above some others and I would recommend them"
 
 
Team:
Nicky Sarah and the three removal lads who like biscuits!
 
 
 


Review 6 Feb 2021
Not Recommended by customer in NG34
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Anglesey to lincolnshire

"Very poor handling of goods. Strimmer has been damaged irreparably and fragile items like a 3D printer not packaged appropriately."
 
 
 
 


Review 18 Jan 2021
Recommended by customer in DY9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cornwall to Worcestershire within 12 hours of Lockdown 3 coming into force.
 
Cost: £2500
 

"The whole process was professional and seamless. The customer service provided by Paul and Sarah was excellent and the removal team were prompt, careful, considerate and checked for satisfaction throughout."
 
 
Team:
Paul, Sarah and I cant remember the two guys but they were excellent
 
 
 


Review 18 Jan 2021
Recommended by customer in DY8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move household items from house into storage and then into new home.

"Requested quote, item list sent to enable quote to be returned which it was very quickly.
All explained & returned signed forms & payment for first collection into storage. Luckily storage wasn’t needed for long & they found a quick redeliver slot. New paperwork all sorted quickly, paid & completed. Had to visit office to conclude all Covid compliant. The moving chaps were very polite, helpful & careful.
No damage to items and completed very quickly. Good service received.
"
 
 
 
 


Review 18 Jan 2021
Recommended by customer in CT20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good service given to me very satisfy with this coy

"Very friemdly"
 
 
 
 


Review 18 Jan 2021
Recommended by customer in SA43
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two day move from detached house to much smaller house with no easy parking. Larger lorry had to park a mile away and items decanted to smaller lorry for delivery. New home is upside down older house so heavy suite had to be taken upstairs. Access to garden for our many pots also up steps to garden at rear.
 
Cost: £3000
 

"Service was good. The only downside was that as we were packing ourselves we had packed in different sized boxes and on arrival we were told it wasn’t good and had to repack into some of their boxes which was very tiring as we’d been busy over the past week packing.

Only one item missing-the power connector for the relaxing sofa. We’ve since bought replacement on line.

Nothing broken.

Team were very good, helpful and sense of humour. A job well done thank you.
"
 
 
Team:
Kev, Adam, Dave
 
 
 


Review 18 Jan 2021
Recommended by customer in DY10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed and moved a 4 bed house with shed and garage. The weather was terrible, very cold and some snow. We have lots of stuff as we have children.
 
Cost: £3000
 

"The team worked really hard in the horrible conditions, it was very cold in the house as well as we have all of the windows and doors open to allow for good air flow. Everyone was polite, helpful and careful throughout."
 
 
 
 

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