Todds Removals Ltd

Where reputations count.

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

Removers - Removals Companies

www.todds-removals.co.uk

Email This Business

Tel 01787 377 489

Listed under: Removers / Removal Companies

98% recommended Rating 9.6/100
1194 reviews since 2010

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 1194 reviews since 2010

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" I was really pleased with Joe and Nat who worked so hard and were always cheerful. A very efficient team - thank you." more

" The team was helpful pleasant and nothing was too much trouble." more

" Some of this was explained in on Sept 2023 when we started storing belongings, with Todds. But we weren't explained again verbally prior to the move. It was probably in an email attachment that we hav...." more

" Very pleased with my move." more

About Us
Information provided by the business
Legal Name: Todds Removals Ltd.

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Review 20 Nov 2023 Recommended by customer in CO10 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went without a hitch, very impressed

Cost: £1314

"I was really pleased with Joe and Nat who worked so hard and were always cheerful. A very efficient team - thank you."

Team:
Nat Joe

REPORT THIS REVIEW

Review 14 Nov 2023 Recommended by customer in CO10 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I have known this business: Over 10 years business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Despite terrible weather the team were exceptional

"The team was helpful pleasant and nothing was too much trouble."

Team:
Jo Mark Adam

REPORT THIS REVIEW

Review 13 Nov 2023 Recommended by customer in TQ9 My Age: 40 - 49 My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Todd's storage facility in Sudbury to our new home in Totnes, Devon.

"Some of this was explained in on Sept 2023 when we started storing belongings, with Todds. But we weren't explained again verbally prior to the move. It was probably in an email attachment that we haven't read in detail!"

Team:
Jordan

REPORT THIS REVIEW

Review 7 Nov 2023 Recommended by customer in CM7 My Age: 70 + I'm: Female I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The team arrived on time and were friendly and efficient. They placed everything where I asked them to.

Cost: £649

"Very pleased with my move."

REPORT THIS REVIEW

Review 3 Nov 2023 Recommended by customer in PE32 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	4/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

It was a three-day move which was very handy. As it gave us time to clean the old house before we moved.

"Our blokes were on time, friendly and efficient.
Can't remember the names but thank you to all of them for putting up with us."

REPORT THIS REVIEW

Review 3 Nov 2023 Recommended by customer in CO6 business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £6000

"Very friendly, obliging movers, and very efficient."

REPORT THIS REVIEW

Review 19 Oct 2023 Recommended by customer in CM7 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Waiting for keys from 11.30 to 4.15 a challenge

"Was very pleased with the drivers and felt sorry for them that they had to sit about for nearly five hours."

Team:
Dave

REPORT THIS REVIEW

Review 12 Oct 2023 Recommended by customer in CO4 business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The men managed to get our bed in through the landing window which was a challenge.

"The removal men were all brilliant working really hard on the hottest day of the year.
They were polite and really helpful.
They also assisted our vendor with her move when they didn't have to!
Nothing was too much trouble for them.
We were really happy with how it all went."

REPORT THIS REVIEW

Review 7 Oct 2023 Recommended by customer in IP7 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

5.8 miles, all went smoothly

"Big 'thank you' to all concerned."

Team:
Pete Dave

REPORT THIS REVIEW

Review 7 Oct 2023 No Recommendation by customer in TN30 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move and storage were good.

"One slight problem with having to rebook delivery after storage."

REPORT THIS REVIEW

Review 7 Oct 2023 Recommended by customer in CO10 My Age: 70 + I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

To remove and store furniture where floor was being restored.

Cost: £600

"Job completed very satisfactorily - seamless and very pleased. "

REPORT THIS REVIEW

Review 29 Sep 2023 Recommended by customer in OX12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move out of a large 5-bedroom detached cottage with large furniture. Move into old farm house tight corners and 40m from road.
Also, lots to move from 1 to double garage.

Cost: £6400

"Arrived at 8AM as agreed (loading over two days). Landed very quickly and efficiently. Fully documented all packing. Moved heavy/large furniture etc. Very easily, excellent job.
For move in, arrived at 9 AM and unpacked quickly putting everything in the right place.
Tried to get large items up tight stairs. Again a great job."

REPORT THIS REVIEW

Review 29 Sep 2023 Recommended by customer in IP30 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Vulnerable items were carefully packed and handled.
Team professional, friendly and polite, despite searing heat!

"We had a vast amount of furniture and over 100 boxes. Nothing was too much trouble."

REPORT THIS REVIEW

Review 23 Sep 2023 Recommended by customer in SN7 My Age: 40 - 49 I'm: Male I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Please pass on my thanks to team

"Excellent all round. We've moved 7 times in 8 years. This was by far the easiest and the men very accommodating."

REPORT THIS REVIEW

Review 4 Sep 2023 Recommended by customer in CM7 My Age: 50 - 59 My level of experience of similar services: Experienced I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The guys were extremely efficient. We were taking our stuff to storage and they moved things about to suit me.

Cost: £660

"We were realy pleased wiith Joe and Nathan who worked hard and were cheerful lads. We will definately use you in the future. "

Team:
Joe Nathan

REPORT THIS REVIEW

Review 31 Aug 2023 Recommended by customer in CO11 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1500

"The team were absolutely brilliant!"

Team:
1

REPORT THIS REVIEW

Review 11 Aug 2023 Recommended by customer in CO10 My Age: 70 + My level of experience of similar services: Above Average I have known this business: Under 1 year business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from 4 bedroom house in Essex to a 3 bedroom house in Suffolk.

Cost: £2196

"Very friendly, efficient and hardworking. Good banter between everyone - including myself. I expected to be stressed but found it to be anything but stressed. A pleasant experience all round and this way my twelvth move over the years. "

Team:
Barry Mark Kyle Sonny

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Review 11 Aug 2023 Recommended by customer in IP30 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Customer Review

Restricted access due to very narrow lane.
Challenge of wardrobe being collapsed and remack very well handled.
Very impressed with speed and efficiency!

Cost: £1142

"Most impressed with the company rep on initial meeting. He was efficient, business like and also approachable.
The move took place in a downpour but the team were fast, efficient, polite and careful.
Having started at approx 8.30am We were moved out and in by 11:45"

REPORT THIS REVIEW

Review 10 Aug 2023 Recommended by customer in CB9 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from an older property with tight staircase. Super king Ottoman bed and grand father clock particular challenges. Three very hot days.

Cost: £3588

"Couldn't fault the service our team - Bany, Mark, Jordan, Kyle and Sonny were all cheerful and pleasant to work with the worked tirelessly non-stop and made moving (almost) a pleasure. "

REPORT THIS REVIEW

Review 8 Aug 2023 Recommended by customer in CO10 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Todds Removals Ltd https://www.referenceline.com/removers_removals_companies-in-sudbury-toddsremovalsltd-14727

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 2 bed house with utility and entrance hall to small 2 bed bungalow.

"The team conducted themselves in a professional helpful manner. "

Team:
Michaela Mick

REPORT THIS REVIEW

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