Low Fell Removals

Portobello Lane, Roker
Sunderland
Tyne and Wear
SR6 0DN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
274 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 274 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Workers were polite, efficient and help make the move very straight forward and as stress free as possible. "   more
 
" The person who came out to do a quote was friendly, clear on what to do with my belongings and how to book. On the moving day Terry and Nicky were fantastic, quick, efficient and good fun. Went out ...."   more
 
" Everything was quickly and safely packed in the van. Staff were friendly and professional. They were light hearted about the challenges and worked very hard and cheerfully. I would recommend this comp...."   more
 
" Efficient, professional service throughout process. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 88%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 6
arrived 16
belongings 8
bother 6
boxes 12
brilliant 16
care 16
careful 9
certainly 8
considering 6
courteous 14
damage 6
definitely 14
Delighted 7
delivery 9
didnt 6
efficient 38
Excellent 54
experience 12
extremely 15
fantastic 11
Fell 50
free 11
friendly 48
furniture 26
good 28
great 35
guys 22
happy 15
hard 24
helpful 65
Highly 18
Lads 21
Low 53
pleasant 16
polite 37
professional 43
property 11
quick 12
recommend 62
removal 57
Removals 42
Service 68
storage 14
stress 14
stressful 18
team 37
Thank 21
Thanks 14
trouble 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jun 2019
Recommended by customer in NE38
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £312
 
 
 
 


Review 30 May 2019
Recommended by customer in NE25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Workers were polite, efficient and help make the move very straight forward and as stress free as possible. "
 
 
 
 
Team:
Terry Terry Nicky
 
 
 


Review 16 May 2019
Recommended by customer in SR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house removal into a new address no issues.
 
Cost: £420

"The person who came out to do a quote was friendly, clear on what to do with my belongings and how to book.
On the moving day Terry and Nicky were fantastic, quick, efficient and good fun. Went out of there way to help out with a couple of little issues in the new house locating the key for the rear, late, access to electric and gas meter.
Calling have asked for none. "
 
 
 
 
Team:
Terry Wilson Nicky Wilkin
 
 
 


Review 29 Apr 2019
Recommended by customer in LL49
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very difficult driveway address with no parking. A long carry for goods up a steep path, then another climb in garden to front door.
 
Cost: £1700

"Everything was quickly and safely packed in the van. Staff were friendly and professional. They were light hearted about the challenges and worked very hard and cheerfully. I would recommend this company as they did their jobs, and more. They made our moving day fun. "
 
 
 
 
Team:
Billy Rennison David Ketl
 
 
 


Review 3 Apr 2019
Recommended by customer in SR6
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collected Thursday, held overnight delivered Friday to first floor apartment.
 
Cost: £1344

"Efficient, professional service throughout process. "
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in SR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £450
 
 
Team:
Billy Steve
 
 
 


Review 11 Mar 2019
Recommended by customer in SR7
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to House move
Seaham to Sunderland
 
Cost: £550

"Staff where fantastic from start to finish.
Removal men very friendly and nothing was to much of a problem. They are an asset to your company."
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in SR2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lawn carried round back lane and into yard
 

"We were so happy how the move was organized. it was trouble free for my parents, who were both not very well at the time. Excellent, friendly and helpful staff we will recommend service without hesitation.
Thank you very much"
 
 
 
 
 
 


Review 11 Feb 2019
Recommended by customer in YO62
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quick, Efficient service only one challenge a sofa which weight approx 20 stone handled very well.
 

"Very professional team of removers cannot praise Ken and his team enough everything was moved in a orderly way and placed where we wanted it."
 
 
 
 
Team:
Kenneth Scott Ken Morrow
 
 
 


Review 11 Feb 2019
Recommended by customer in SR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £336

"This is the second time we have used this company and have been more than happy with your service, nice friendly staff and inexpensive service.
Thank you"
 
 
 
 
 
 


Review 31 Jan 2019
Recommended by customer in DH2
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pretty normal house move.
Quite a few steps involved.
 
 
 
 
 


Review 22 Jan 2019
Recommended by customer in DH4
 My Age: 70 + 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The guys were very professional and helpful they went way above what most removal men do. Can't praise them enough."
 
 
 
 
 
 


Review 17 Jan 2019
Recommended by customer in SR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed semi of limited amount of goods to a small flat.
 
Cost: £440
 
 
Team:
Nick Terr
 
 
 


Review 10 Jan 2019
Recommended by customer in ME34
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from old house to new house went smoothly
 
Cost: £300

"The 2 Lads who did the removal were cracking, Hard working and never stopped"
 
 
 
 
 
 


Review 7 Jan 2019
Recommended by customer in DH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £460
 
 
 
 


Review 2 Jan 2019
Recommended by customer in AB43
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our house move was from Sunderland to Rosehearty nr Fraserburgh.
10/10 Low Fell Removals.
 

"From start to finish the whole process was perfect. I would give this firm 100% rating. The movers Ken and Nick were very professional and fun loving characters. Nothing was too much bother and they must have been shattered as the distance 300 miles they had 2 punctures and were too late to book in a B * B so slept in the cab of their van then unloaded, They treated the furniture with respect and there was no damage. I would recommend this company and these 2 workers to everyone. I hope the company realises what an asset these men are to there company.
Ann + Ian Davidson."
 
 
 
 
Team:
Ken Nick
 
 
 


Review 20 Dec 2018
Recommended by customer in DH4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Removal men provided an excellent service. They move friendly polite and very accommodating.
I would recommend this company. "
 
 
 
 
 
 


Review 7 Dec 2018
Recommended by customer in SR4
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went off very smoothly to start with but the lads had to wait 1 hr or more until we received the keys.
 

"These lads were very helpful through the move and pleasant jovial and powerful. They helped make the move less stressful. "
 
 
 
 
 
 


Review 15 Nov 2018
Recommended by customer in NE9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a detached to a 3 storey house.
 
Cost: £585

"All 3 removal man were very friendly and brilliant at their job. It was not easy for them with having heavy furniture and moving into 3 storey house, but they worked extremely hard. Any asset to your company. "
 
 
 
 
 
 


Review 7 Nov 2018
Recommended by customer in SR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was great, great men working for you!
Tell every one about my move, time flew when you are with people who know what they are doing.
 
Cost: £300

"Two really hard working men Ken and Terry!, nothing was a bother to them I was a lady on her own, they did everything non-stop. I Just put the Kettle on. Then Terry took me to get the keys for my new house. Two great men. xxxx"
 
 
 
 
Team:
Ken Morrow Terry Smith
 
 
 

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