Britannia Robbins

Queensway, Swansea West Ind Park, Fforestfach
Swansea
West Glamorgan
SA5 4DH

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating Britannia Robbins 9.8/100
43 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 43 reviews since 2014
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team arrived on time and was helpful and efficient. The sofas were exchanged promptly with no mess or fuss. You wouldn't know they had been there after the work was completed. We, and our neighbo...."   more
 
" We had received various quotes from otheir companies but choose Britannia Robbins because of their initial approach and professionalism. The quotation was clear and easy to understand. There was a ref...."   more
 
" I would use Robins again as nothing was broken and the 3 men we were given were very helpful, nothing was too much trouble. Although the weather was dreadful they covered everything but didn't move ou...."   more
 
" The team performed with quiet efficiency and respected our brief to avoid involving my widowed mother if at all possible given the circumstance, The move went very well and the house left clear of pa...."   more
 
 
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Review 16 Jun 2019
Recommended by customer in SA15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had to remove and old sofa from the first floor of a building and replace it with a new one. Neither would go up the stairs so had to be lifted into position from outside.

"The team arrived on time and was helpful and efficient. The sofas were exchanged promptly with no mess or fuss. You wouldn't know they had been there after the work was completed. We, and our neighbours, were very impressed."
 
 
 
 


Review 26 Oct 2018
Recommended by customer in NP7,
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A complete new kitchen and electrical appliances including washing machine, dishwasher, fridge freezer, microwave, oven and hob. We also took the opportunity to ship various other items including workmate, tools and various miscellaneous items in total 45 packages approximately 350 cu. ft.
 
Cost: £1450
 

"We had received various quotes from otheir companies but choose Britannia Robbins because of their initial approach and professionalism. The quotation was clear and easy to understand. There was a refreshing lack of ďsmall print.
The collection date and time was agreed and was adhered to. Care and consideration was taken loading and I was confident that my goods were in safe hands. The delivery to Sucina, Mercia Spain was unbelievably good. I had a phone call 1hour before the lorry arrived and I was not surprised when the lorry turned up 5 minutes earlier than predicted. The delivery men Steve and Shaun were great. Iím not sure they realised we had to get everything up to the third floor penthouse and although many items fitted in the lift there was still several bulky items that had to be carried up the stairs. There was no moaning and groaning and they took special care with everything.
We have now inspected the items delivered and there was no damage whatsoever
I will certainly be both using Britannia/Robbins again and recommending to friends and family.
"
 
 
Team:
Donna, Paul, Alison, Steve, Shaun
 
 
 


Review 23 Oct 2018
Recommended by customer in SA2
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Neath to Swansea (9 miles). We didn't know until midday on the day of moving if we were going into our new home or storage but Tony, Steve and Ken assured us.
 

"I would use Robins again as nothing was broken and the 3 men we were given were very helpful, nothing was too much trouble. Although the weather was dreadful they covered everything but didn't move our suite until the next day when it was dry, but still covered it very impressed. "
 
 
 
 
 
 


Review 5 Jun 2018
Recommended by customer in MK18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete packing and possessions move from Welsm long house with difficult stairs to English bungalow some 180 miles away. My father had suddenly passed away 2 days before, So we were all stressed and perhaps not as clear- Thinking as we might have been.
 

"The team performed with quiet efficiency and respected our brief to avoid involving my widowed
mother if at all possible given the circumstance, The move went very well and the house left clear of packing and waste. The move into the Bungalow was less pre-planned by us than we would have been, But again, Went smoothly and without undue fuss.
Our thanks to the whole team for a cheerful, Respectful and efficient move. My mother was very impressed by your packing. "
 
 
 
 
Team:
Mark Tony
 
 
 


Review 29 Apr 2018
Recommended by customer in LN4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved across country, a move which was carried out over 2 days
 
Cost: £2700
 

"We had a fairly difficult move, exacerbated by the fact that our buyers were keen to take advantage of a change in the Stamp Duty rules, putting us under pressure to agree a move at short notice. Problems with the buyers 'help to buy' deal meant that we had to take out insurance to cover our removal costs, which was just as well since the buyers failed to exchange contracts in time for us to complete the move. A rescheduled move was completed thanks to Britannia Robbins who's staff at all levels went out of their way to help us. The office team were extremely helpful in sorting out the paperwork, arranging supplies of boxes etc whilst dealing with two very stressed customers. The removals team were simply brilliant, emptying one house and filling another whilst remaining good humoured and polite at all times.

We would have no hesitation in recommending Britannia Robbins to anyone contemplating a move."
 
 
Team:
Paul, Donna, Lee and his team.
 
 
 


Review 12 Jan 2018
Recommended by customer in TS3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1833

"All staff members were clean and tidy, hard-working and most importantly of all, polite. They are a credit to the company and I whole heartedly recommend them to anyone who requires a top-class service. Thank you very much.
"
 
 
 
 
Team:
Mark Tony
 
 
 


Review 13 Nov 2017
Recommended by customer in PO14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"A very Professional high standard crew both at collection and delivery. Mark, Tony, Chris and Finn were very careful and industrious workers, I would use Britannia in the future."
 
 
 
 
Team:
Mark Tony
 
 
 


Review 10 Aug 2017
Recommended by customer in BH20
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I want to thank you and your team for making our move so smooth and stress free.
First I would like to thank ___ for your patience and forbearance as dates changed or were threatened to change.
Secondly, I would like to thank the team for so competently moving our furniture and chattels without fuss and with total co-operation.
And last, but certainly not least Steve the driver who was constantly cheerful and optimistic and for whom nothing was too much trouble well done everyone.
I will certainly be recommending Britannia Robbins to all my colleagues"
 
 
 
 
Team:
Steve Peter
 
 
 


Review 1 Aug 2017
Recommended by customer in SA31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Dear Paul
Maurice and I are writing to thank you for the excellent work carried out by yourself, Gerald, Del and Ken during our move to Carmarthen. We also appreciated the assistance of the additional helpers on Friday afternoon. We would certainly have no hesitation in recommending your company to friends and relatives.
We're gradually getting sorted out and are enjoying our new surroundings.
Yours sincerely,
Maurice and Pat"
 
 
 
 
Team:
Paul Gerald Ken Del
 
 
 


Review 19 Jul 2017
Recommended by customer in BH20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent staff particularly Steve the driver who had a friendly 'can do' approach to everything. He eased the stress of the move considerably.
 
 
 
 
 


Review 4 May 2017
Recommended by customer in SA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a three storey house to a four storey house with a lot of stairs.
 

"The move was dealt with brilliantly. The movers were friendly and very hardworking.
We were kept informed of all the elements of the move.
We had a lot of heavy furniture and boxes of books and they were all carried into the rooms
Very happy with all the elements of the move."
 
 
 
 
Team:
Matthew Steve
 
 
 


Review 13 Apr 2017
Recommended by customer in L5 1
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Everything went well from Swansea to Liverpool. They were all so friendly, polite and excellent at their jobs.
A pleasure to deal with the company."
 
 
 
 
Team:
Matthew Steve
 
 
 


Review 9 Mar 2017
Recommended by customer in HR9
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Britannia arrived at time agreed. No problem in loading on to vehicle. Efficient.
 
Cost: £1031

"A professional company you can be sure to have faith in. This is my second Britannia have but not the same branch. I just don't see the point in looking elsewhere. "
 
 
 
 
Team:
Tony
 
 
 


Review 25 Jan 2017
Recommended by customer
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
South Wales to Portugal via storage.
 

"Brilliant packing delivery and unloading"
 
 
 
 
Team:
Matthew Steve
 
 
 


Review 29 Nov 2016
Recommended by customer
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Neath to France.
Limited access to first floor.
 

"Extremely happy with the service given. Steve and Matthew were very helpful and polite and were a pleasure to deal with no complaint at all."
 
 
 
 
Team:
Steve Matt
 
 
 


Review 23 Oct 2016
Recommended by customer in CA82
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
If there were any challenges we were not made aware of it.
 
Cost: £964

"The men who were sent to our removal were professional and helpful at all times. We felt like they were friends by the time the move was complete. After the move was complete they asked if there was any furniture on heavy items they could move in order to help us before they leave. They took away the stress and I would recommend you to others."
 
 
 
 
 
 


Review 12 Sep 2016
Recommended by customer in TR16
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a privately owned converted chapel(mainly open plan) to a 4 bed dormer bungalow.
 
Cost: £2232

"The move went very smoothly and according to plan.

The staff were very cheerful at all times. They were flexibly adaptable and helpful (eg. Moving unwanted bedroom furniture out of the new property into the garage to make space for our belongings).

They were always amenable, polite and they worked hard to meet deadlines.

They were very well organized and were clearly professional in their approach at all times. "
 
 
 
 
Team:
Mark Tony
 
 
 


Review 1 Aug 2016
Recommended by customer in CW2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from France to UK.
 
Cost: £4041

"The process was completely. Professionally handled. Paul kept us fully informed as to when the team would run up and checked with us a regular basis. Steve & Gerald were friendly, eager to help in any way and hard working a credit to their company."
 
 
 
 
Team:
Steve Lewis Geralo Nichol
 
 
 


Review 20 Jul 2016
Recommended by customer in SW19
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Personal effects and furniture move in 3 stages: Llonelli to Clapham(London) then Clapham to Wimbledon(London).
 
Cost: £1310

"Excellent service Mark and Peter were very helpful, and moved everything quickly and with care.
I had some trouble with a sofa, and they were very helpful in solving the problem.
Overall I cannot fault them and they were punctual, friendly, professional and efficient.
I would definitely recommend them to others. "
 
 
 
 
Team:
Mark Peter
 
 
 


Review 15 Jul 2016
Recommended by customer in o313
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Wales to Alicante including heavy loads and machinery.
 

"Move made easy by the brilliant team of Steve Coventry and Matthew Wiltshire who loaded and delivered. Also Paul and Mark in wales. Great team."
 
 
 
 
Team:
M Wiltshire S Coventry
 
 
 

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