|
|
|
|
|
Code of practice
|
Yes
|
|
Before the move, did your remover make you aware of the Code of Practice?
|
|
|
|
Description
|
Yes
|
|
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
|
|
|
|
Loss or damage
|
Yes
|
|
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
|
|
|
|
Claims timing
|
Yes
|
|
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
|
|
|
|
Cancellation
|
No
|
|
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
|
|
|
|
Protection options
|
Yes
|
|
Before the move, did your remover explain your insurance or other protection options?
|
|
|
|
Claims procedure
|
Yes
|
|
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
|
