D C Groves & Son

Unit 6, Leigh Green Industrial Estate, Appledore Road
Tenterden
Kent
TN30 7DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating D C Groves & Son 9.7/10
301 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 301 reviews since 2007
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Once we had the completion it all went very smoothly, and the workmen were polite and courteous. "   more
 
" Fantastic 5* service. From booking to quote to day of move the removal company were helpful, attentive and listened to every concern I had. They assisted us when we were about to have a baby and made ...."   more
 
" Very good."   more
 
" Excellent - cannot fault any aspect of the service provided. Highly recommend to anyone!"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

address 4
appreciated 4
attitude 4
best 6
boxes 7
brilliant 7
care 11
careful 10
certainly 7
cheerful 10
class 4
clearly 4
considerate 6
Couldn’t 5
courteous 18
crew 7
damage 4
delivery 5
difficult 6
ease 4
easy 8
efficient 25
efficiently 5
excellent 36
experience 4
experienced 4
extremely 12
family 9
friendly 27
furniture 11
good 29
great 17
Groves 30
happy 14
hard 13
helpful 55
Highly 10
impressed 7
packing 13
pleased 11
polite 25
professional 23
recommend 38
removal 30
satisfied 7
service 56
team 38
thanks 10
trouble 18
working 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 May 2019
Recommended by customer in TN18
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2000

"Once we had the completion it all went very smoothly, and the workmen were polite and courteous. "
 
 
 
 
 
 

Review 25 Sep 2018
Recommended by customer in TN24
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a 3 bed town house into a 2 bed mid terrace. Smooth and efficient move. Stress free. No breakages or worries. Nothing forgotten. All staff happy and helpful on the day which was excellent as I was heavily pregnant!
 
Cost: £1500

"Fantastic 5* service. From booking to quote to day of move the removal company were helpful, attentive and listened to every concern I had. They assisted us when we were about to have a baby and made the whole event stress free. We felt the after care was also very good, collecting the boxes from us asap and addressing issues such as finding our shelving for our back shelves space lovely team and great service would not trust anyone else with my belongings. Very high standard of care and service!"
 
 
 
 
Team:
Neil Ian Andy
 
 
 

Review 8 Feb 2018
Recommended by customer in TN19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good.
 
Cost: £1300

"Very good."
 
 
 
 
Team:
Andrew An
 
 
 

Review 22 Dec 2017
Recommended by customer in TN32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly restricted access to new property.
 
Cost: £1472

"Excellent - cannot fault any aspect of the service provided. Highly recommend to anyone!"
 
 
 
 
Team:
Andrew Aaron
 
 
 

Review 13 Dec 2017
Recommended by customer in TN30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1099

"Excellent service."
 
 
 
 
Team:
John Winston
 
 
 

Review 11 Dec 2017
Recommended by customer in TN35
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth process.
 
Cost: £4700

"Great teamwork."
 
 
 
 
 
 

Review 7 Dec 2017
Recommended by customer in TR1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3-storey 4-bed house in East Sussex to a Similar property in Cornwall over three days.
 
Cost: £3200

"The removal team worked tirelessly at both ends. Nothing was too much trouble for them."
 
 
 
 
Team:
Rich Jay Jack
 
 
 

Review 23 Oct 2017
Recommended by customer in TN27
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 6 bedroom 4 reception house to 4 bedroom, open plan newish house. Price includes packing.
 
Cost: £3717

"Moved over 2 days, 5 men on first day, 4 men on second day. Used large lorry plus 2 transit type vans. Very pleased with the well organised team - nothing was too much trouble. Would recommend Groves to others. "
 
 
 
 
Team:
John Andrew Andy
 
 
 

Review 19 Oct 2017
Recommended by customer in TN17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A small but very full 18 century cottage with difficult stairs and access.
 
Cost: £4340

"Moving house is extremely stressful. D C Groves were exceptionally professional, polite, helpful, experienced and made the move as painless as possible. Their willingness to adapt and problem solve on the hoof, together with tons of common sense made them, I believe, unbeatable. Such a refreshing change to find a "can do" attitude. "
 
 
 
 
 
 

Review 13 Oct 2017
Recommended by customer in IV6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
With very short timescale and long distance to cover (over 6000 miles), the Groves team were excellent, emptying our house in Kent, storing it for several days before delivering it all in Scotland with minimum of fuss and everything carried out as promised.
 
Cost: £8162

"From the start what we thought would be traumatic we were assured everything could and would be carried out within the very light timescales including transporting one of our cars. The team worked so professionally and were a happy and friendly team. Every care was taken packing all our items to ensure all were transported in good condition. We were recommended to this company by several local people one who had used this family firm over 30 years ago. "
 
 
 
 
Team:
Karen Richard Steven
 
 
 

Review 9 Oct 2017
Recommended by customer in NN11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The more went smoothly. They manage to pack it very neatly without any hiccups.
 
Cost: £1886

"I will recommend this moving company to any one. I have know them for a long time.
I have No problems with them moving me."
 
 
 
 
Team:
Anthony Aaron
 
 
 

Review 4 Sep 2017
Recommended by customer in BH13
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving to a different county-storing house contents until completion.
 

"Excellent movers- would thoroughly recommend to potential house movers. Great value and excellent service.
"
 
 
 
 
Team:
Ian Richard
 
 
 

Review 14 Aug 2017
Recommended by customer in TN30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move from a rental property to a down sizing barn conversion.
 
Cost: £2043
 
 
Team:
Andrew Toby Andrew Aaron
 
 
 

Review 10 Aug 2017
Recommended by customer in DN41
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance involving overnight stay for removers.
 
Cost: £2500

"The whole move was carried out exceptionally well, always on time. Moving was carried out carefully and metmodically. Cannot fault in any way. Removal staff extremely pleasant, easy going and willing to please. Nothing too much trouble."
 
 
 
 
Team:
Ian Howl
 
 
 

Review 11 Aug 2016
Recommended by customer in TN18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a small move of perhaps 20 items from furniture to tools-a small van load. It was moved from one address to storage (3months) & moved on to another address. Both parts of move combined-approx.
 
Cost: £400
 
 
 
 

Review 28 Apr 2016
Recommended by customer in GU26
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Groves were incredibly helpful,long suffering,cheep. We didn't exchange contracts until 48 hours before the deadline and completed when half the furniture was in the van.
 
Cost: £2885

"Because of the 2nd house 3% tax starting on 1st April. Removal contractors were all desperately busy. 6ne Slvuavian was not helpful to groves who were not supportive, helpful in every way. They were also the cheapest. 6ne Slvuavian at Crowsuvorigh - 5 miles as quoted nearly (3200 HP) from the price which was so competitive, nothing was damaged nobody got them up. "
 
 
 
 
 
 

Review 14 Apr 2016
Recommended by customer in LD5
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenging move from Kent to Wales. Large amount of outdoor goods-plant pots etc.
 
Cost: £4676

"Extremely well handled ,very friendly experienced and Courteous men.We are very pleased with the service and professionalism provided."
 
 
 
 
Team:
Jay 2x Andrew Steven Rich
 
 
 

Review 25 Feb 2016
Recommended by customer in TN29
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move out / in of 5 bedroom family house.
 
Cost: £2058

"1. Packing charges – high so not taken up. 2. liability / box low so used our household insurance."
 
 
 
 
 
 

Review 22 Feb 2016
Recommended by customer in TN30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was done quickly and efficiently. Men were very helpful. Problem with getting recliner chair out of sitting – room was solved by removing back and replacing is in new home, how works perfectly.
 
Cost: £497

"The men made the move a pleasurable episode, rather then a nightmare, up to press there were no breakages although we do have several boxes to unload yet. Trying to “fit a gallon into a pint-pot” isn’t easy at best of times but can’t thank men enough job all their help."
 
 
 
 
Team:
Alan Jay
 
 
 

Review 21 Jan 2016
Recommended by customer in TN1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Terraced house over 4 floors - terraced 3 floors, v restricted parking and access.
 
Cost: £1900

"Perfect, excellent, faultless. Not only was packing and removal delivery efficient, but service, promptness - everything - second to none. The courtesy and service was superb - would highly recommend."
 
 
 
 
Team:
John Alan Aaron
 
 
 
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