White & Co Plc

International House, Britannia Business Park Britannia R
Waltham Cross
Hertfordshire
EN8 7PF

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.2/10
105 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 105 reviews since 2009
 
 
 
Sales & Support 9.1/10 Sales & Support Rating 9.1
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.8/10 Value Rating 8.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" , "   more
 
" Challenges were finding a parking spot for the removal van. The driver was initially unhelpful. But thereafter was excellent when he accepted it was beyond my control. "   more
 
" Excellent Service"   more
 
" The men were amazing and very organised. This is the first time we have moved in 34 years but the men made sure it was stress free, we can't thank them enough. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actual 2
Alan 3
arrived 3
boxes 3
broken 3
care 3
careful 3
cheerful 3
Courteous 10
damaged 3
definitely 3
delay 3
Delighted 3
delivery 3
efficient 10
excellent 9
experience 4
Extremely 6
fantastic 3
free 3
friendly 9
good 6
great 8
guys 3
hard 5
having 3
help 3
helpful 16
initial 3
Just 3
packed 8
packing 9
phone 3
pleased 3
polite 8
professional 11
really 5
recommend 7
removal 7
second 3
Service 10
short 4
smooth 3
storage 3
stress 4
team 7
Thank 5
White 6
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Mar 2019
Recommended by customer in IV30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
,
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in SL5
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smooth and easy.
 
 
 
 
 


Review 5 Feb 2019
Recommended by customer in LS8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1915

"Challenges were finding a parking spot for the removal van. The driver was initially unhelpful. But thereafter was excellent when he accepted it was beyond my control. "
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in SO32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small move from furnished rental into store pending further move.
 

"Excellent Service"
 
 
 
 
Team:
Alan Keith James
 
 
 


Review 26 Nov 2018
Recommended by customer in IP28
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1542

"The men were amazing and very organised.
This is the first time we have moved in 34 years but the men made sure it was stress free, we can't thank them enough. "
 
 
 
 
 
 


Review 13 Nov 2018
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Satisfactory
 
Cost: £925

"Move was carried out well."
 
 
 
 
 
 


Review 10 Aug 2018
Recommended by customer in PE16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well with the move as expected.
 
 
 
 
 


Review 24 Jun 2018
Recommended by customer in WD19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The company and movers were polite, friendly and did their job perfectly.
 
Cost: £804

"The moving experience compared to others was great. The 3 guys were helpful and got on with the job. "
 
 
 
 
Team:
Calvin Co
 
 
 


Review 31 May 2018
Recommended by customer in LE67
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went according to plan. The team arrived early, loaded and unloaded seamlessly.
 
Cost: £1092

"Would definitely recommend the business. Courteous, punctual, careful. Very competitive pricing. "
 
 
 
 
Team:
Darren Dave James
 
 
 


Review 10 May 2018
Recommended by customer in EN8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £350

"Staff were courteous and efficient.
Prices were quoted without VAT which I found a little evasive as it was added later in written quote."
 
 
 
 
 
 


Review 12 Apr 2018
Recommended by customer in SG9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal into store for 11 weeks.
Removal out of store to new house.
 
Cost: £2100

"Fabulous removal company!
Faultless!
They were so helpful and made suggestions and found solutions to meet my removal/storage needs.
Even took care of my garden plants and they looked healthier on their return than when they went in.
Delighted customer!"
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in SG14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed to a 3 bed. No real challenges. The guys were quick and efficient.
 

"The move was as smooth as, was hoping for all staff, dealt with were a pleasure."
 
 
 
 
Team:
Calvin Jamie Pete
 
 
 


Review 5 Dec 2017
Recommended by customer in EN11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They all worked so quickly and were very efficient and friendly. Very impressed how fast they worked.
 
Cost: £696

"Would highly recommend them. Just was disappointed about the lamps and my dressing gown. Dressing gown went missing and 2 lamp switches broken. Bought a new lamp for my bedroom and luckily had a spare lamp for the lounge. Very impressed with how well they all worked and such good packing. "
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in BM15
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly and efficiently.
 
Cost: £2200

"Very reliable efficient and professional company would recommend them to anyone."
 
 
 
 
Team:
Christian F
 
 
 


Review 3 Nov 2017
Recommended by customer in MK44
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House change. Hertfordshire to Bedfordshire. Absolutely trouble free. Impressed at driver getting lorry onto courtyard.
 
Cost: £1491

"Would definitely recommend this company. From the first phone call, surveyors visit, additional supplies and finally removal everything was very professional and efficient which really helped at a stressful time. "
 
 
 
 
Team:
Christian Mark Freddy Pet
 
 
 


Review 19 Oct 2017
Recommended by customer in BH25
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They made the move from a 3 bed semi to a bungalow so easy we hardly knew they were there.
 
Cost: £1221

"They were really very good. Thank you to -
Peter Cook, Chris Castello, James Franks."
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in PO17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very large cabinet with removable shelves.
 

"A static factory move - rather later than anticipated and notification very short notice. Extremely well packed.
No complaints except it wasn't explained to us how long delivery might be and details as listed. "
 
 
 
 
 
 


Review 31 Aug 2017
Recommended by customer in PO39
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total house removal from London to the Isle of Wight - 4 bed detached house at both ends.
 
Cost: £3710

"We greatly assisted the removal company as we had packed up most of house contents except the TVs. This meant both loading and unloading was completed in a short time period of less than 3 hours at both ends. "
 
 
 
 
Team:
Peter Ramon John Adam
 
 
 


Review 12 Jun 2017
Recommended by customer in SE25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move included 9 months of storage and moving into a first floor apartment.
 

"Everyone I dealt with was polite, helpful and radiated competence. They're not the cheap option, but it was a delightfully reassuring move. "
 
 
 
 
Team:
Christian
 
 
 


Review 5 May 2017
Recommended by customer in W13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Globally very happy with the move.
The carton boxes delivery were good. The paper to wrap was ok.
 
Cost: £1300

"But could have had larger sheets for larger items. Had a few hiccups on the way (sofa too big and bed mattress frame too big).
Found solutions ( Ramon did ) for sofa but mattress frame could not go up to top floor. But not their fault. Would recommend your company happily. "
 
 
 
 
 
 

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