White & Co plc

Where reputations count.

International House, Britannia Business Park Britannia R
Waltham Cross
Hertfordshire
EN8 7PF

Removers - Removals Companies

www.whiteandcompany.co.uk

Email This Business

Tel 020 8441 2880

Listed under: Removers / Removal Companies

96% recommended Rating 9.2/100
174 reviews since 2009

Satisfaction Ratings

Overall Rating	9.2 /10
Based on 174 reviews since 2009

Sales & Support	9.2/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.2/10
The firm took care in packing and handling our property

Collection & delivery	9.3/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	8.8/10
The price represents value for money

Recent Reviews

" Excellent Movers were very hard working Highly recommended" more

" We had quite a strategic nightmare on our hands recently, moving from London to Newent, with an additional pick up along the route. We had to pack and move a two-bedroom flat that we had lived and sta...." more

" White and Co were the most cost effective of the quotes, and they understood my requirements. The staff, both office and on the ground, were extremely helpful and polite. A couple of items were lef...." more

" Everything was carried out professionally by very amiable staff. Nothing was too much trouble, both the packing and the delivery." more

About Us
Information provided by the business
Legal Name: White & Co Plc. Public Limited Company.

Review 7 Jun 2023 Recommended by customer in DA15 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: 1 - 5 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from house into storage

"Excellent
Movers were very hard working
Highly recommended"

REPORT THIS REVIEW

Review 6 Jun 2023 Recommended by customer in GL18 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We had quite a strategic nightmare on our hands recently, moving from London to Newent, with an additional pick up along the route.

"We had quite a strategic nightmare on our hands recently, moving from London to Newent, with an additional pick up along the route. We had to pack and move a two-bedroom flat that we had lived and started a family in for two years as well as a garage of ready packed boxes that had been unopened from our move from South Africa two years prior. And we left the organisation of this all until very late.

Craig and Sally from White & Co were quick off the mark, thorough and extremely helpful throughout the whole process. They were also reasonably priced considering the distance we had to move.
Our movers on the day - Ramon, Freddy and Ben - were very professional, pleasant, considerate and respectful of our belongings.

Should we move again, there would be no need to look any further for movers. We would HIGHLY recommend White & Co, what excellent service!"

Team:
Craig, Sally, Ramon, Freddy and Ben

REPORT THIS REVIEW

Review 30 May 2023 Recommended by customer in TW18 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A 2 hour distance, but the boys packed most items the day before, so all okay

"White and Co were the most cost effective of the quotes, and they understood my requirements. The staff, both office and on the ground, were extremely helpful and polite.

A couple of items were left behind, which I didn't realise until later.

My one criticism was the amount of emails I received prior to booking, but after mentioning it a couple of times, they did stop.

I would certainly recommend White and Co."

Team:
Craig, Sally, Danny, Stuart and Matt

REPORT THIS REVIEW

Review 24 May 2023 Recommended by customer in 0373 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal of contents of a 4 bedroom house from England to Costa Blanca with 7 months storage of contents.

Cost: £10000

"Everything was carried out professionally by very amiable staff. Nothing was too much trouble, both the packing and the delivery."

Team:
Sorry can't remember packers names but they were excellent. Delivery crew was Brian Witherford & Dave Wills. Sally Holland was extremely helpful in the office.

REPORT THIS REVIEW

Review 23 May 2023 Recommended by customer in PL6 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	6/10
The firm took care in packing and handling our property

Collection & delivery	5/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	5/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move from Colchester to Plymouth.

"White & Co was the company I contacted to do the removals, but this was subcontracted to another local company ("sister company"). First stages of the removal process went well from communication with the sister company through to the day our property was loaded onto the lorry with care and attention. However, the following day, whilst travelling from Colchester to Plymouth, the lorry broke down and had to towed back to the depot at Colchester. The vehicle required repairs so our property had to be reloaded onto another lorry from a third company and that is where there were a few issues - in my opinion, as swapping the property from one lorry to another was not done in front of "customers" there would have been less care and attention which resulted in many small damages to quite a few items. That said, although the lorry braking down delayed the removals by 24 hours and caused some damages, the team at the other end (Plymouth) did a great job and there were no other issues."

REPORT THIS REVIEW

Review 17 May 2023 Recommended by customer in 7107 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: 5 - 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Part container load Dubai to Yorkshire

Cost: £3500

"We were led to believe the goods would be delivered with a week or so of the container reaching the port. The ship was delayed by almost two weeks and it was almost three weeks after then that we received the shipment.
Apart from that the whole process was very smooth and hassle free, our goods arrived in tact apart from one or two glass items.
The packing and delivery team were exceptional and overall we are extremely satisfied with the process."

REPORT THIS REVIEW

Review 8 May 2023 Recommended by customer in NW1 I'm: Male business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	6/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from a 3-bed flat into storage.

Cost: £1000

"Removals team was several hours late due to scheduling error -- the only negative -- but were extremely efficient and pleasant to deal with."

Team:
Kevin was the lead representative and was great.

REPORT THIS REVIEW

Review 8 May 2023 Recommended by customer in Po13 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I have known this business: Under 1 year business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved back to the U.K. from NZ. in March 2023. White & Co handled the move on the U.K. side from the Port. 10 boxes of items including a bike were transported.

"Communication from Whites was excellent and I was kept updated on what was required, where the consignment was, delivery dates and times etc.
My goods passed through customs without issue and were delivered soon after. On the day of delivery I was advised on a delivery time and all my boxes arrived in perfect condition. The team were really helpful, putting the boxes where I needed them and even assisted with some unpacking etc.
Couldn�t fault anything at all and If I move anywhere again, I�ll definitely be using White & Co. Thanks!"

Team:
Sue Sousa. Can�t recall the delivery team members

REPORT THIS REVIEW

Review 8 May 2023 Recommended by customer in G71 I'm: Male business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Receipt of overseas shipment to storage facilities

"Used White&Co twice now 14 years apart. Always straightforward service."

REPORT THIS REVIEW

Review 4 May 2023 Recommended by customer in KA91 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Monkton Court

"From the onset of the quote through to packaging our personal items - we are very well informed, updated and confirmations of expected delivery was all so good and well coordinated."

Team:
Sue Sousa, John Gordon, Drivers Nick and Donald

REPORT THIS REVIEW

Review 4 May 2023 Recommended by customer in MK14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

An International move well handled

"An excellent service White & Co kept us fully informed on dates of arrival for the shipping container and were flexible in agreeing a date for delivery of our furniture. The team arrived on time protected all the floors before starting to unload and unpack all of our household items.
A professional and well run service."

REPORT THIS REVIEW

Review 4 May 2023 Recommended by customer in SG18 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move

"My move couldn�t have been smoother. The men doing the removal were very helpful and friendly. I would recommend them to anyone."

REPORT THIS REVIEW

Review 21 Apr 2023 Recommended by customer in SW7 I'm: Male business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A very professional service. Fast and efficient.

"Fast and efficient
Packers were brilliant"

REPORT THIS REVIEW

Review 14 Mar 2023 Recommended by customer in 8002 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Great experience from beginning to end.

"I had a very good experience with the service. The items arrived safe and sound."

REPORT THIS REVIEW

Review 8 Mar 2023 Recommended by customer in SP1 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Move was from a three story five bedroom London house to a five bedroom village house in Wiltshire

"We found white and company extremely helpful in every aspect of our move.

They were efficient before the move and answered all questions, and the operatives, who carried out the move were efficient, polite, and helpful.
If I had one criticism, it would be that we were not aware of the time they were due to arrive on the first day of our three day move, but this was soon rectified with a phone call. If we move again, which I sincerely hope we will not, we would use white and company again."

Team:
Craig in the office, Sally in the office. Afraid we have forgotten the names of the excellent guys who did our move, all so obliging

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Review 17 Jan 2023 Recommended by customer in WR8 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

2 day London to Worcester in the rain!

Cost: £1750

"The office staff were helpful and responded quickly to questions. The removers were very efficient, polite, professional and careful. They brought coverings for our floors to ensure they didn�t make a mess.
We would use White and Co again."

Team:
Office- Craig and Sally. Removals - Ricky, Paul and Michael

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Review 10 Dec 2022 Recommended by customer in CM16 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Small cottage on a cul-de-sac, with loft items

Cost: £2400

"Excellent team - plenty of bodies to help get it done as quickly as possible. No fuss or complaints from any of them about anything a bit awkward. Super friendly and polite - would highly recommend.

Nothing broken or missing and the collection of the boxes 2 days later was excellent."

Team:
Ben and Daniel (maybe)?

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Review 8 Dec 2022 Recommended by customer in RM2 I'm: Male business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	6/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Customer Review

From storage to white &co storage

Cost: £595

"Overall happy with the move to white & co storage"

REPORT THIS REVIEW

Review 5 Dec 2022 Recommended by customer in DH7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went smoothly and swiftly

Cost: £2100

"Whites removals were brilliant from start to finish, booking was easy, the two removal men who tuned up on the day could not have been more helpful they did an absolutely sterling job, they helped us in every way they could and were polite and courteous throughout!"

REPORT THIS REVIEW

Review 1 Dec 2022 Recommended by customer in CR5 My Age: 30 - 39 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-walthamcross-whitecoplc-15284

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We used W&Co 3rd time in last 10 yrs and they have always impressed us with their level of service. This was an international move, teams in the back office as well as guys who came for collection and delivery were all very professional and friendly.

Cost: £3200

"We moved stuff equivalent of 3 bed house. Both the team members from the admin were helpful and kept us up to date with the progress, the chap dealing with evaluating our stuff to work out the space we would require was very patient and listen to our requirements and tailored our move accordingly. He was prompt in responding to us when we had any questions and suggested things to help us reduce the cost.

We had few more quotes however W&Co were in the top two and due to our past experience we used W&Co.

On the day of collection the team was again very friendly and professional. All our furniture was packed very carefully (no additional charge, all part of international move service) to ensure nothing is damaged during transit and the guys seem to be really seem to have been enjoying what they did.
W&Co processed all the custom documentation for us and even though I know we ended up adding few extra boxes there was no extra charge on the top of quoted price.
The stuff arrived next week and items were delivered to two different locations as agreed.
Overall, a 5 star service�"

Team:
Sally. Dawn, Craig. Ross and team at collection. Simon and team for delivery

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