White & Co plc

International House, Britannia Business Park Britannia R
Waltham Cross
Hertfordshire
EN8 7PF

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating White & Co plc 9.3/100
156 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 156 reviews since 2009
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 8.8/10 Value Rating 8.8
The price represents value for money

 
 
 
Recent Reviews 
 
" Whites removals were brilliant from start to finish, booking was easy, the two removal men who tuned up on the day could not have been more helpful they did an absolutely sterling job, they helped us ...."   more
 
" We moved stuff equivalent of 3 bed house. Both the team members from the admin were helpful and kept us up to date with the progress, the chap dealing with evaluating our stuff to work out the space w...."   more
 
" Admin staff dealing with the booking was approachable and helpful. Craig Samuels arrange the assessment if the amount of work involved and gave me a quote which compared very favourably with other rem...."   more
 
" I really liked the team that were sent and they moved my items safely, but also efficiently."   more
 
 
About Us

     
Customer Reviews
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Review 5 Dec 2022
Recommended by customer in DH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went smoothly and swiftly
 
Cost: £2100
 

"Whites removals were brilliant from start to finish, booking was easy, the two removal men who tuned up on the day could not have been more helpful they did an absolutely sterling job, they helped us in every way they could and were polite and courteous throughout!"
 
 
 
 


Review 1 Dec 2022
Recommended by customer in CR5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We used W&Co 3rd time in last 10 yrs and they have always impressed us with their level of service. This was an international move, teams in the back office as well as guys who came for collection and delivery were all very professional and friendly.
 
Cost: £3200
 

"We moved stuff equivalent of 3 bed house. Both the team members from the admin were helpful and kept us up to date with the progress, the chap dealing with evaluating our stuff to work out the space we would require was very patient and listen to our requirements and tailored our move accordingly. He was prompt in responding to us when we had any questions and suggested things to help us reduce the cost.

We had few more quotes however W&Co were in the top two and due to our past experience we used W&Co.

On the day of collection the team was again very friendly and professional. All our furniture was packed very carefully (no additional charge, all part of international move service) to ensure nothing is damaged during transit and the guys seem to be really seem to have been enjoying what they did.
W&Co processed all the custom documentation for us and even though I know we ended up adding few extra boxes there was no extra charge on the top of quoted price.
The stuff arrived next week and items were delivered to two different locations as agreed.
Overall, a 5 star service…"
 
 
Team:
Sally. Dawn, Craig. Ross and team at collection. Simon and team for delivery
 
 
 


Review 11 Oct 2022
Recommended by customer in EH54

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved from Kent to Scotland.
 
Cost: £2700
 

"Admin staff dealing with the booking was approachable and helpful. Craig Samuels arrange the assessment if the amount of work involved and gave me a quote which compared very favourably with other removal companies. The date had to be changed just to the next day but I was quite flexible and didn’t mind. I believe that this might have resulted in a better cost as they were able to combine few orders together to minimise the cost.
We had two men doing all the loading and unloading (Freddie and Kevin), they did their job professionally and efficiently, they were pleasant and polite and took good care of all the items. Everything was delivered in good shape and nothing was damaged or lost. I would recommend the company. I am very grateful for the good service."
 
 
Team:
Dawn, Craig Samuels, Freddie, Kevin
 
 
 


Review 11 Oct 2022
Recommended by customer in BN7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from London to Sussex

"I really liked the team that were sent and they moved my items safely, but also efficiently."
 
 
 
 


Review 17 Aug 2022
Not Recommended by customer in CM1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a house move within a mile.
 
Cost: £1550
 

"The staff turned up earlier than expected at a different time to what their office advised.
The cost estimate was fudged based upon inclusion of things like tv covers which were unnecessary due to the fact the original packaging was used.
Initially all seemed well until we looked in the garage where my old washing machine’s door was smashed in - clearly we only noticed once the movers left.

I had purchased damages insurance at a cost of £54.00 which turned out to be absolutely useless and a complete waste of money. They expect you to claim within 7 days - please note NOT WORKING DAYS! They must work weekends it seems! My complaint was lodged with 7 days. Seems like this is somewhat a scam insurance company who specifically evade paying out genuine claims by hiding through sneaky clauses and exploitation of peoples circumstances of moving house.

“RCS and Removal Claims Service are trading names of Basil E. Fry & Co. Limited. Basil E. Fry & Co. Limited is Authorised and Regulated by the Financial Conduct Authority. Basil E. Fry & Co.”

Clearly this is an example of an unfair contract and will be subject to a Financial Conduct Authority Complaint.

Ultimately the claims company are working with the removals to connive and avoid the claim. To quote “ We have also been advised by removers that no damages reported to or by the crew, that you were extremely happy with he move and that you would happily recommend them.”

So of course we were satisfied until the damage was discovered!

So no we would definitely NOT recommend White and Company nor it’s dodgy insurance arm."
 
 
Team:
Ramone
 
 
 


Review 16 Aug 2022
Recommended by customer in SN1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Return of house contents from storage after renovation of the house.
 
Cost: £921
 

"Removals team arrived early on the day and were courteous, polite and professional. Items were moved into the correct rooms, with no complaints from the guys when I changed my mind and had them move furniture to a different room. It was a very hot day so the guys took frequent breaks but everything was completed on time."
 
 
 
 


Review 21 Jul 2022
Recommended by customer in cm1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a 3 part of our move from Waltham Abbey with main part of belongings to storage and part to sons flat and then 1 month later from Storage to new house in chelmsford. Note price includes storage charges and both move in and out of old & new property and was very competitive.
 
Cost: £3048
 

"White & Co were excellent. They managed to meet our move in date with just 14 days notice which is a result in itself as we had only 30/6 & 1/7 before we went on holiday.

They arrive on time (9am) at the new house and had 5 storage containers plus other furniture unloaded by 12 that day.

They worked very hard and very efficiently. Nothing was damaged and all items nicely protected and delivered to the house.

They were competitively priced and offered better cost than other companies for same service.

Can only thoroughly recommend them as an excellent and very professional removal company and a pleasure to deal with."
 
 
 
 


Review 8 Jul 2022
Recommended by customer in ST6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving entire contents of 2 bed apartment 250kms from London to Midlands
 
Cost: £2400
 

"Took our requirements and asks and ensured they delivered both in moving us out and into our new home. The guys doing both moves very courteous extremely hard working and a pleasure to let loose on our move.
I couldn’t be more happy made a stressful time less stressful knowing they cared to deliver an excellent quality of service.
When dealing with the office staff always pleasant and got the answers to queries promptly. Clearly a business thatr works to ensure its customers are happy and nothing is beyond finding a solution.
Not that we want to move again as happy in new home anytime soon but I would definitely use again and recommend to any family and friends without hesitation."
 
 
Team:
Billy and his colleague (apologies I forget the other guys name) when delivering into new house were exceptional
 
 
 


Review 6 Jul 2022
Recommended by customer in OX11

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a rented 3 bed bungalow to our own 3 bed bungalow. It was only a few miles down the road but the rented address was in a narrow close on a slope. However the driver managed it well and the move was soon happening. We were told there would be 2 men with 1 large truck, however we got 2 extra men and a small vehicle too which was a great surprise.
 
Cost: £1704
 

"Our enquiry and quoting was done by email/phone and was handled professionally. We didn't have any contact with anyone in person until the moving day but the whole move went very smoothly and we were very impressed with the teamwork - which seemed to be the key to their success. The team were happy and jolly, and got on well together. Items that had been 'difficult' to move with the previous firm and seemed to cause 'hassle' didn't cause any problems for this team! The heavy American fridge/freezer and the heavy pianola were gone before we hardly knew! Furniture that wasn't going to dismantled was dismantled and reassembled for us too.

It rained heavily in the afternoon but this didn't slow them down or put them off. They simply created a human chain to get the boxes moved indoors very quickly. They had us moved into our new home and they were gone by 3:15pm. We were very pleased and impressed."
 
 
Team:
Philip, Kevin, George and Francis
 
 
 


Review 28 Jun 2022
Recommended by customer in TN39
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
A big move, from south coast of England to Scotland.The move involved a split between storage and delivery and also involved moving a piano.
 
Cost: £5000
 

"I can't fault the service from the administration to the removal team themselves. The removal team were excellent, polite courteous and really involved us in the process. Nothing was too much trouble for them.

The price, however was very high, nearly £5000 for a move of this nature when we had done all the packing ourselves! I enquired about getting some boxes from them for packing but again the price was ridiculous and they were going to charge £80 to deliver a small number of boxes! Needless to say we found our own boxes.

"
 
 
Team:
Christian and tema were the removal and they were brilliant. Really helpful and friendly, nothing was too much trouble for them.
 
 
 


Review 14 Jun 2022
Recommended by customer in N2 0
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I initially came across White and Co in mid- 2016. We re-located from South Africa to UK; utilising International services of Stuttafords. White and Co. moved us into our new home in Herts smoothly and without any loss or damage. we moved to North London from herts in Q4 2021. it was a complex and delayed process due to building ops. This required no less than 3 separate moves from sold home > storage > rental home> new home.

"This was coordinated by Sally and Nigel perfectly. I have simply never had such engaging, 'can do' service from any company before. We were especially grateful too for the safe hands of the Ecuadorian team. I will only utilise White and Co in future. There is simply NO need to look elsewhere."
 
 
Team:
NIGEL/ Sally and Team Ecuador
 
 
 


Review 7 Jun 2022
Recommended by customer in M20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
LONDON TO MANCHESTER
 
Cost: £2827
 

"Excellent friendly service"
 
 
Team:
Raff and Ryan
 
 
 


Review 24 May 2022
Not Recommended by customer in CB24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 3/10
The price represents value for money
Show All
 
 
Customer Review
 

"I am over 80 years old. The furniture was packed into the vans, when I arrived at the new address I found that my Jumpers had not been packed, my suits had npt been packed these items were removed from thewardrobes and dumped on the bed. I also found that some boxes I requested to be moved had not been packed. A radiator in the Garage had not been packed. I found that the members involved did not walk round with me to ensure it had all been packed, but rather jumped into the vans and disappeared. I phoned yoir office on Monday to say these items had not been packed to be told that I shpuld have read the terms and conditions. The Terms and Conditions mean nothing if the people packing the Furniture do not allow time for an inspection. This is now costing me £200,00p in additional travel to bring to the new address items that should have been packed.

I have used White's in the past and because of that I used them for this removal. However I am very frustrated and disappointed with the service I received. I felt that I was being taken advantage of due to my age."
 
 
 
 


Review 24 May 2022
Recommended by customer in En87
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents from my home, going into storage

"I was so impressed with the service I recieved from start to finish, from the first moment of contact to the guys helping me in the move, making sure my beloning was completely wrapped an protected, very sociable and friendly team in my home, making me feel confident."
 
 
 
 


Review 17 May 2022
Recommended by customer in GY57
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Our apartment in Horley was packed by your crew, and put in your storage facility for a few weeks, and then moved to our recently purchased apartment in Guernsey.

"The delivery was made promptly as arranged. It was the same team that did both the packing and the delivery, which made things much easier. The guys could not have been better. They worked hard and at a fast pace, but were courteous and thoughtful. My wife and I are in our 70s , and I have mobility issues, so their efficiency was very welcome."
 
 
Team:
Ramon and Fredi
 
 
 


Review 3 Mar 2022
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Due to the professional approach your team used my move was very smooth and not stressful. I was so impressed with the care they took with my belongings and appreciated the carpet covering they laid down before starting.

"
Very professional and no "additional requests" were declined. They left the rooms clean with nothing left behind.

As I am also using them for the "delivery" of my items once my house is built I have no concerns.

Please pass my comments onto the team !

I will defiantly recommend you to any friends/ colleagues that are due to move.

Kind regards,

Lynn Boa"
 
 
Team:
Sadly I was not able to get their names.
 
 
 


Review 23 Feb 2022
Recommended by customer in BH23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from Dartford to Dorset over 3 days
 
Cost: £3400
 

"Darren, Jake and Darren from the Colchester branch made what was a stressful move as smooth as possible. They were hard working, efficient and helpful. we couldn't have wished for a better team and I would highly recommend"
 
 
Team:
Darren, Jake and Darren
 
 
 


Review 18 Feb 2022
Recommended by customer in Le8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a 2 bedroom house packed with goods, full loft as well as a full shed. It was done in a day!! It was a really small place but packed and they were super organised!

"The guys were amazing! Super quick and efficient. They packed us up in a day taking care of everything and ensuring everything was secure and protected. No damage to anything and even on the other side they were super careful and protected the surfaces around them. They were amazing!! Cannot thank them enough!"
 
 
Team:
Sorry I forgot the names but they did all introduce themselves when they arrived
 
 
 


Review 20 Jan 2022
Recommended by customer in SW6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving large items of furniture (beds/sofas etc) from a flat in London to the White@s warehouse and then moving them back to a new property.

"We have used White's for over 40 years and were very happy with them."
 
 
 
 


Review 13 Jan 2022
Recommended by customer in SN1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Family home is about to undergo a complete renovation and so all the house contents such as furniture, paintings, white goods, ornaments, clothing, etc had to go into storage prior to commencement of the renovations.
 
Cost: £834
 

"The family home is being renovated so all the furniture, ornaments, paintings, white goods, etc had to go into storage. We needed a service that would cover removal, storage and return of the house contents.

White & Company came highly recommended and they lived up to that recommendation! The consultation to go over what was going into storage was done over zoom which was very convenient. We got a full breakdown of cost, insurance options and instructions on what we needed to do to prepare for the move.

The removal to storage went as smoothly as we hoped. The removers were professional, friendly and on time. A lot of the furniture is victorian and very heavy, but they handled it easily and without complaint which showed their experience. Now the items are in storage, I hope the return from storage goes as smoothly.

I would highly recommend the company"
 
 
 
 

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