Roy Jacks Removals & Storage Ltd

Unit 5, Anderson Trading Estate, Croft Street
Widnes
Cheshire
WA8 0NQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
361 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 361 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Our whole experience with Roy Jacks was faultless. Alex and John were just brilliant. They were very polite and respectful of us and our belongings but also very friendly and helpful. They took grea...."   more
 
" Roy Jacks were recommended to us by several people who had used their services in the preceeding couple of months. Every aspect of contact with staff was very good indeed from talking to the ladies i...."   more
 
" I rang Roy Jacks after looking at 3 other companies for quotes. I think Roy Jacks were the most competitive. When I phoned up the lady who answered the phone was so nice and helpful. Booking was ea...."   more
 
" Staff at their Widnes office were brilliant and their two removals lads - Sean and Dave collected, stored and returned my belongings to my new property in a very professional manner. All items were mo...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 88%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 74%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 28
belongings 22
boxes 23
brilliant 20
care 30
courteous 21
definitely 18
easy 19
efficient 42
efficiently 23
excellent 65
experience 35
extremely 27
fantastic 21
finish 28
Frank 17
free 21
friendly 68
furniture 34
good 53
great 45
guys 49
happy 24
hard 27
help 18
helped 17
helpful 93
highly 48
initial 18
Jacks 125
just 20
lads 31
needed 18
packed 22
packing 28
polite 35
professional 75
property 30
really 31
recommend 108
recommended 22
removal 80
Removals 29
Roy 122
service 128
stress 37
stressful 39
team 72
Thank 34
trouble 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Feb 2020
Recommended by customer in WA6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from one village to a small town only a few miles away. We moved from a 4 bedroom semi to a 4 bedroom detached house.

"Our whole experience with Roy Jacks was faultless.
Alex and John were just brilliant. They were very polite and respectful of us and our belongings but also very friendly and helpful. They took great care with everything - the packing was excellent. We chose to pack most of our non-fragile belongings ourselves - the boxes, wrapping materials, tape, pens etc were brought out to us promptly and fitted our requirements perfectly. We had a big delay moving into our new property as the previous owners had not yet fully moved out. Alex and John were very calm and professional and dealt with the situation in a calm and organised manner.
The intial quote was very thorough and everything was made very clear to us by Damien so there were no hidden costs or surprises. We felt it was a very good and competitive price for the first class service we received.
We would have no hesitation whatsoever in recommending Roy Jacks Removals. In fact we have already recommended them to many of our friends.
Many thanks"
 
 
Team:
Alex and John. Damien for the quote
 
 
 


Review 13 Feb 2020
Recommended by customer in WA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a relitevely small move from a 3 bedroom bungalow to a similar sized property 8 miles away.
 
Cost: £672
 

"Roy Jacks were recommended to us by several people who had used their services in the preceeding couple of months.
Every aspect of contact with staff was very good indeed from talking to the ladies in the office right through to the removal men.
The whole operation went very smoothly and i was very confident right from the start that this would be the case.
I had to change to move date but this was not a problem as was within 3 weeks of the move. We paid extra for boxes and packing material and these were of a very high quality.
On the day of the move the removal men arrived as the time arranged (8am) and were very courteous and respectful of the house and items being removed. I was very suprised at how fast they cleared the contents. They bought 2 vans to the property as they were aware that parking cpould be difficult and that space was tight.
On arrival at the new property floor covering was laid over all carpets to protect them. Again they were very careful not to knock any paintwork etc. The whole job was completed by 1:30pm - well in advance of what we had anticipated.
I cannot fault the service that we received in anyway at all and would thoroughly recommend this company to anyone requirig a removal service."
 
 
 
 


Review 30 Jan 2020
Recommended by customer in CW8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nice Saturday morning move. The two chaps were really nice and I was amazed at how quickly and efficiently they moved everything. Even more so that they got all the boxes in my smallest box room. Well done lads.
 
Cost: £336
 

"I rang Roy Jacks after looking at 3 other companies for quotes. I think Roy Jacks were the most competitive. When I phoned up the lady who answered the phone was so nice and helpful. Booking was easy and I was so happy with what was quoted to me in comparison to other companies.
On the day the lads were really professional, we had a little laugh in between all the moving. My two cats loved them! The lads worked really quickly and efficiently and to my amazement managed to get pretty much everything in boxes (20ish) into my small box room.
Overall a great positive experience and will use again in the future. Thanks guys."
 
 
 
 


Review 30 Jan 2020
Recommended by customer in WA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roy Jacks originally moved our belongings from the UK to ireland in 2018. Thw service was exceptional and I had no hesitatoon in contacting them again to bring back my belongings and my wife''s quad bike to the UK again.

"Staff at their Widnes office were brilliant and their two removals lads - Sean and Dave collected, stored and returned my belongings to my new property in a very professional manner. All items were moved securtly with no damage. I would have no hesitation in recommending this company to anybody contemplating moving. Brilliant work by all at Roy Jacks"
 
 
Team:
Sue, Mo and Carol in the office and Dave and Sean who moved my furniture
 
 
 


Review 30 Jan 2020
Recommended by customer in CH2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a staggered move including a week in storage.

"The team at Roy Jack's were fantastic and made the removal process easy and stress free. Always available and easy to contact, really flexible when our moving dates were uncertain and always happy to help us where they could.

The team who packed, moved and unloaded our property were also great. Always polite, considerate and helpful we couldn't have asked for a better experience. Thanks again to the whole team!"
 
 
Team:
Moh, Carol, Damien, Rob, Gary, Frank and everyone else
 
 
 


Review 30 Jan 2020
Recommended by customer in BA13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long haul, very well carried out
 
Cost: £1488
 

"The move went well, my furniture etc. as packed one day then delivered the next because of the distance involved"
 
 
 
 


Review 17 Jan 2020
Recommended by customer in ST17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move from Runcorn to Stafford. It was a 4 bedroom to 4 bedroom move. Lots of stuff
 
Cost: £2000
 

"Roy Jacks was recommended to me by a friend after having no luck with lots of other companies.
Initial contact was really good with an appointment being made to come and survey the job.

The survey was carried out by Damien Davenport who arrived on time and was professional from start to finish. Throughout the whole survey I felt re-assured that this was a company that would come in and do a really good job. Nothing was too much trouble.

Even though the price was more than I had hoped to pay, the experience was such that I knew that this was the firm I had to use.

Planning and itinerary were communicated to me so I knew exactly what was happening.

The day before the move, Damien came to do a final check that we were on track with everything.

Moving day arrived and everyone turned up on time.

What an amazing team! The care and attention that was taken over all of our stuff was brilliant. Nothing was too much trouble.

The following day, everyone turned up on time in Stafford and they did a great job in getting everything into the right room despite my confusing them by changing 2 of the room round.

In conclusion, a very professional company with a great team. A great customer experience.

If you are moving house, this is the fine to use."
 
 
 
 


Review 15 Jan 2020
Recommended by customer in WA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 2 bedroom bungalow to 3 bedroom bungalow. Difficult access to new property as it is a cut de sac and with internal layout making it difficult to get large items of furniture in.
 
Cost: £900
 

"Roy Jacks did an amazing job for us under very difficult circumstances. They arrived promptly and emptied the property very efficiently and professionally .
However the trip to our new home should have taken around 40/45 minutes but because of a serious motorway incident it took them 4 hours...no fault of theirs of course.
Having arrived mid afternoon the light was fading but they got all our furniture etc into the property again very efficiently,professionally and with good humour , which must have been difficult given the frustrations of the earlier part of the day.
The packing boxes were delivered to us beforehand as agreed and collected promptly again as agreed after the move.

A job well done which we did expect, having used their service several times over a long period of time.

Would recommend Roy Jacks Removals to anyone without hesitation"
 
 
Team:
Gary,Dave, Damien,Sue, & Mo
 
 
 


Review 8 Jan 2020
Recommended by customer in CH3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved an overloaded 2 story 3 bed Semi to an overloaded 2 story 4 bed detached. Some of the boxes and items were moved the day before the primary move which made room for the big day. We only moved a kilometer, but still everything had to go (Loft and garage excluded). cost below includes boxes and packing materials
 
Cost: £992
 

"Our move was made easy thanks to Frank, Neil and Shaun. The guys were super friendly, efficient and nothing short of awesome. They went the extra mile as if it was normal. Seriously exceeded expectations, and more especially for the price. Can't recommend them enough."
 
 
Team:
Frank Shaw, Neil Zachara, Shaun Newall
 
 
 


Review 18 Dec 2019
Recommended by customer in EX16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service into one large and one medium lorry from Cheshire to Devon.
 
Cost: £4272
 

"1. Fast response to initial request for quote, and production of quote was quick.
2. Any queries about quote were dealt with quickly and efficiently.
3. There was no pressure from the staff: they just waited for my next step.
4. Once Completion Date was known, I instigated deposit payment to book the time slot. Full payment was made the day before the start of the Packing Service.
5. The Packing Service began as planned and finished on schedule.
6. I ensured that I was at the property so that no delays occurred for the team to unload. They were at the property early and efficiently unloaded in the correct rooms.
7. The team were friendly, efficient, and professional. Once everything was unpacked, I was asked if any items needed moving into other rooms. Some were and this was done quickly and with no bother.
8. We thanked the staff and wished them well in their return journey.
9. A couple of days later, we had to ring the depot to query the whereabouts of some boxes. A very quick reply came back and we found the boxes under another box.
10. My wife and I were extremely happy with the service again after having the company so a move for us fifteen years ago.
11 We cannot thank the team enough."
 
 
Team:
Forgive me if the names are wrong. I think it was Alex, Rob, and Frank.
 
 
 


Review 18 Dec 2019
Recommended by customer in WA8
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move from my home (following sale) to my parents
 
Cost: £624
 

"Overall a professional , friendly and efficient service.
From the initial contact over the phone and all through the process, until final payment
Thank you"
 
 
Team:
Sue, Damien, Frank and Neil
 
 
 


Review 18 Dec 2019
Recommended by customer in WA60
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £800
 

"Frank, Ray and Neil turned up at 7.30am on the morning of our move, and couldn't have been more helpful. Three great guys who did everything they could to make sure that we two octogenarians had nothing to worry about.

The ladies I spoke to in the office - think there were 3 of them - Mo, Marie and sorry can't remember the other lady's name - couldn't have been more helpful and friendly.

Damien who assessed our needs in the first place was also a perfect gentleman.

I cannot recommend you all highly enough. Impossible to say any more than I already have done.

I would highly recommend Roy Jacks Removals."
 
 
Team:
Frank,Ray,Neil and the 3 ladies in the office
 
 
 


Review 7 Dec 2019
Recommended by customer in WA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a 3 day move packing up the first day driving 350 miles and unpacking the second day and driving back north on the third day.
 
Cost: £27360
 

"It was a 3 day move. The two lads packed very carefully and apologized for the delay. When we arrived at my new property 350 miles away they stayed until everything was unpacked from the van. They were both very helpful and courteous."
 
 
Team:
Dave Frank and sorry can't remember
 
 
 


Review 5 Dec 2019
Recommended by customer in WA11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £696
 

"Very professionally done in very trying circumstances (we had grumpy neighbours not allowing the removal van close to the property from which I was moving, as well as problems the other end, with the previous occupiers of the property into which I was moving being completed disorganised, not ready to vacate the house, and blocking access). The guys were friendly, helpful, and took good care with my possessions. I would definitely recommend them."
 
 
 
 


Review 27 Nov 2019
Recommended by customer in WA8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a short distance with a variety of solid wood furniture, beds, mirrors and all of our worldly possessions.
 
Cost: £528
 

"Thank you! On what is supposed to be a stressful day, the guys from Roy Jacks made the entire process easy. From coming to give us a quote, sorting booking and paperwork to the actual move on the day was all faultless. We felt that our belongings were in good hands and great care was ensured throughout the entire process. We canít thank you enough! Highly recommended to anyone wanting a stress free, reasonably priced removal firm."
 
 
Team:
Moh, who made our booking. And the two guys who worked tirelessly and carefully all day (really sorry I canít remember their names)
 
 
 


Review 27 Nov 2019
Recommended by customer in CW3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move. I packed my boxes but Roy Jacks otherwise moved me in entirety.

"Everyone at the firm who dealt with me were brilliant. The guys who helped me move yesterday were outstanding...I can only remember Frankís name....but all three were just fab. They arrived bang on time and I couldnít believe how quickly and efficiently they moved me out of one house and into my new one. There were a few issues at my new house caused by not so efficient removals guys at the other end, but Roy Jacks staff managed everything with good humour and patience. What should have been a very stressful day was made easier because of them. I would have no hesitation in recommending you to my family friends in the future."
 
 
Team:
Moh and other staff in the office and Frank and team on the day
 
 
 


Review 24 Nov 2019
Recommended by customer in L34
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move, across 2 days.
 
Cost: £1000
 

"Well organised. Plenty of wrapping materials. Team prompt, keen and friendly. Move went to plan,very efficient. Would recommend."
 
 
Team:
Sean,John and sorry canít remember 3rd name, great team.
 
 
 


Review 19 Nov 2019
Recommended by customer in CH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
moving from my house to storage for several weeks, then redelivery to my next house. obviously costs more to put into storage than a straight move

"relatively easy through the whole process"
 
 
 
 


Review 17 Nov 2019
Recommended by customer in CW8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bedroom semi on a busy road to a2/3 bedroom house in a semi rural area

"From start to finish the whole team were professional, informative and polite. They were considerate to both ourselves, our neighbours and the general public. Considering are last move was over 30 years ago we had very little experience and were grateful for all the practical advice that the team gave us."
 
 
Team:
Gary and the team
 
 
 


Review 12 Nov 2019
Recommended by customer in WA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
I moved from Cheshire to Stratford upon Avon and I have to say that Roy Jacks were fantastic. They provided all the packing materials I could possibly need and packed all the difficult items I.e TVs mirrors large pictures for me. On removal day Rob, Frank and John were so friendly helpful and professional also very polite. The day I moved into my new home Frank and Dave arrived on time and couldn''t do enough to help they were marvellous. As a lady on my own they were perfect gents and so very helpful. The price for the move was so reasonable and I wouldn''t hesitate to recommend them you won''t find better or more reasonably priced. Thank you so much DW xx
 
Cost: £1416
 

"Absolutely fantastic service by a very professional, polite and friendly team. They were so helpful nothing was too much trouble, they arrived on time and soon had my new home all unpacked. I wouldn't hesitate to recommend them and you won't find a better removal company and at a great price. Thank you guys. DW xxx"
 
 
Team:
Rob, Frank, John and Dave
 
 
 

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