Roy Jacks Removals & Storage Ltd

Unit 5, Anderson Trading Estate, Croft Street
Widnes
Cheshire
WA8 0NQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
327 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 327 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A great experience from end to end. My property was attended by the valuer the day after I contacted Roy Jacks and the quote was also received promptly and was clear to understand. Booking in actual...."   more
 
" Whilst the move might have been "easy" in comparison to some, it was made hard by the flat being on the second floor with no lift. Combine that with the hot heat of summer and it was a tough day for u...."   more
 
" Roy Jackís were outstanding for our home move. We had our date change at last minute and the staff at Roy Jackís did everything possible to accommodate our house move with a few days notice. Everyon...."   more
 
" Very highly recommend. Made are move so stress free. Nothing was to much for them. Brilliant team work."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 22
belongings 17
best 14
boxes 15
care 23
courteous 17
definitely 17
easy 14
efficient 35
efficiently 18
Excellent 62
experience 29
Extremely 26
fantastic 19
finish 24
Frank 15
free 18
friendly 56
furniture 27
good 45
Great 35
guys 38
HAPPY 21
hard 26
help 15
helped 16
helpful 84
Highly 45
initial 15
Jacks 109
just 17
lads 27
needed 15
packed 18
packing 20
polite 30
professional 66
property 21
really 27
recommend 96
removal 69
removals 24
Roy 106
service 115
storage 20
stress 34
stressful 36
team 65
thank 29
trouble 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jul 2019
Recommended by customer in CH7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from my home into storage and then subsequently from storage to the new property

"A great experience from end to end. My property was attended by the valuer the day after I contacted Roy Jacks and the quote was also received promptly and was clear to understand.
Booking in actual removal dates was equally as straight forwards.
On the removal day itself, the guys turned up in good time and swiftly set about carefully moving all of my furniture and contents into container storage within the wagon. Great care was taken to protect the property I was exiting and also ensure each item was protected. The guys were complete within a matter of hours and I was unable to fault any aspect of their work - true professionals!

A few weeks later I was ready to come out of storage and so booked the delivery for the day after completion. I was delighted to see the same two removal guys turn up as I immediately knew I would get a quality job done. Again, they set about protecting the new property and swiftly worked through each of the containers to unload all items and carefully unwrap the larger items of furniture as they came into the house.
I cannot say enough good things about the guys - absolutely exceptional and if I was to move again I would not hesitate to ask for the same guys.

The stress of the move was taken aware by the professionalism of the team - thank you.

"
 
 
Team:
Alex and Frank
 
 
 


Review 11 Jul 2019
Recommended by customer in WA7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roy Jack''s helped me move from a 3 bedroom house shared with my sister to a 2 bedroom flat on my own.
 
Cost: £504
 

"Whilst the move might have been "easy" in comparison to some, it was made hard by the flat being on the second floor with no lift. Combine that with the hot heat of summer and it was a tough day for us all.

They also had to take down and reassemble a hydraulic bed and heavy 2 door mirroed wardrobe. When they were finished the wardrobe was more stable than when it had been taken down lol.

As an extra courtesy the guys helped me fix the curtain rail that was falling down which was very nice of them and much appreciated as they didnt have to do that.

The guys did a great job and I highly recommend this company both on price and service."
 
 
Team:
Gary + other. Then 4 more guys came to help.
 
 
 


Review 11 Jul 2019
Recommended by customer in Wa7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1200
 

"Roy Jackís were outstanding for our home move.
We had our date change at last minute and the staff at Roy Jackís did everything possible to accommodate our house move with a few days notice. Everyone in reception and the estimator did everything they could to fit us in.
The team were fantastic on the first day and the house was cleared before lunch time. This included taking down my sonís cabin bed and two wardrobes.
On moving day, due to efficiency of the team the day before, we were packed up and empty by 9.30 am. This gave us plenty of opportunity to give the house a once over and be stress free, waiting for completion.
The team where ready and waiting for the completion at our new property, other members of Roy Jackís who had finished their job, joined.
Unloading and building of furniture was seemless, I would highly recommend Roy Jackís to anyone moving house. They made a potentially stressful situation, completely stress free.


"
 
 
 
 


Review 10 Jul 2019
Recommended by customer in LA6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Burr Tree Gardens Cowan Bridge

"Very highly recommend. Made are move so stress free. Nothing was to much for them. Brilliant team work."
 
 
 
 


Review 10 Jul 2019
Recommended by customer in WA89
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went very well,have used this company several times and always great service from office staff and operatives.
 
Cost: £670
 

"Would recommend this company for professional and helpful service at a competitive price.
Staff worked very hard and nothing to much trouble for them
Very helpful and tried there best to accommodate us at short notice"
 
 
Team:
Wouldn't pick out one person but all helpful
 
 
 


Review 24 May 2019
Recommended by customer in WA4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I''ve used Roy Jacks twice now & each time they have provided a very stress free move. Sean Rick and Nathan were so lovely and nothing was too much trouble . I will recommend them all day long ! Thank you guys .

"Very efficient and extremely helpfull .
Damien made sure everything went plain sailing on the day .
Will recommend this company anytime ."
 
 
Team:
Dean Rick Nathan
 
 
 


Review 24 May 2019
Recommended by customer in WA6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move from Cheshire to West Sussex for 85 year old lady downsizing. 4 bed house to 2 bed flat. Packing service was opted for. Goods sorted with items to be taken to auction.
 
Cost: £3500
 

"Packing service was opted for. The whole service from the estimation to the packing and then the move were handled in a professional and polite way. From Carol in the office to the guys that packed and then subsequently moved the goods they were exemplary in their professionalism. They could not have done more to help. The exchange and completion were fixed very close together and at short notice we were able to agree dates. Having used the firm 12 years earlier it was good to see that they were still excellent. The 3 men that packed and the 2 men that moved the goods were polite professional and went out of their way to help. Good to see the customer service ethic runs right through the firm."
 
 
Team:
Carol and the packing/Removal Team
 
 
 


Review 24 May 2019
Recommended by customer in WA4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection from Stockton Heath into storage. Removal to a bungalow when we eventually get the keys.
 
Cost: £800
 

"We have used Roy Jacks 5 times now and would NEVER use anyone else. Their quote was a couple of hundred pounds cheaper than another local firm who we thought we might try but of course we stuck with Roy Jacks. They are brilliant but also reasonably priced. Sadly we had to go into storage this time so the truck arrived with containers which were itemised, labelled and locked up. Our plants were going to be going to a special part of the warehouse and the larger items also stored in a separate area. Each and every one of those lads are amazing. We had 4 on the first day and two on the second. Alex and Frank are the only names I can remember sorry to the other two - you were amazing too. Alex and Frank came twice and my memory is shocking.!!
Damien is great, Mo in the office is super helpful. We love ALL the lads. In fact the best bit of this whole moving stressful business is Roy Jacks. They really are THE best removal company. Iím self employed myself with over 800 regular customers and I always suggest that they use Roy Jacks so hopefully your success with continue for years to come!
"
 
 
Team:
Alex Frank and two others ( rob? Dave?) Mo and of course Damien. All brilliant.
 
 
 


Review 23 May 2019
Recommended by customer in GL6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Northwest to Gloucester, involved the entire house contents.
 
Cost: £1365
 

"Service was very professional throughout.
Materials supplied at no extra cost, delivery arrived prompt and everything placed where it was required.
Would recommend and use again.
Have used the firm a few times and have had no issues whatsoever."
 
 
Team:
Sue
 
 
 


Review 23 May 2019
Recommended by customer in WA5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Guys arrived on time on all three occasions they were at my property. They just got on with the job in hand in a pleasant and efficient manner and I enjoyed their ongoing humour. Day 1 was packing the auction items - Day 2 was packing the non auction items and Day 3 was the move. All my possessions are now in storage which wasn''t the original plan.
 
Cost: £1500
 

"I have used Roy Jacks four times in the last 40 years so that speaks for itself.

Communication was excellent both by email and telephone. Changes were made to the original plan but were resolved quickly and efficiently by the office staff.

The Removal Guys were respectful in all aspects.

"
 
 
Team:
Sorry, can't remember their names
 
 
 


Review 23 May 2019
Recommended by customer in WA6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was a straightforward one by removers standards, but it was occurring at a time when some very difficult personal circumstances had arisen that the wbole Roy Jack''s team were sensitive to and extremely thoughtful in their approach.

"Roy Jack's colleagues cannot be praised more highly in my experience of moving, and I would recommend them without hesitation to anyone in this process. Not only was the service faultless in all of the ways that you might expect from a removals company, and by this I mean that they were informative, helpful, worked quickly and with great care and were very good value for money, but they also went beyond what you might ordinarily expect. Some very difficult circumstances had arisen and the whole team were there in support. They were patient in answering multiple queries, reassured me when it was needed and talked me through each step over and over. Two colleagues in the office were especially helpful, Mo and Carol, and even made the effort after I had moved to call me to ensure I was ok. The two colleagues assigned to the move, Frank and his nephew (so sorry I can't recall his name) couldn't do enough to help on the day, worked non-stop and reassured me when there was a delay in completion. The estimator Damien was equally as pleasant and helpful, and went through every question I had with understanding and patience."
 
 
Team:
Damien, Carol, Mo, Frank and Frank's nephew.
 
 
 


Review 18 Apr 2019
Recommended by customer in DH8

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were relocating from the north west to the north east - so a big move!

"Roy Jacks were professional right from the initial call out through to the final delivery of our house contents.

We were moving a long way (from Merseyside to the north east) and so it was important that everything went smoothly - which it did without any problems at all.

We initially thought the quote was expensive, but understandable given the distance we were moving - with hindsight it was well worth the money.

The staff were really friendly, respectful and professional - they are a real credit to the company.

Would highly recommend Roy Jacks."
 
 
Team:
Sorry - can't remember their names - but they were great!
 
 
 


Review 17 Apr 2019
Recommended by customer in CW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved over three days although in distance no more than 3 miles.We had a lot of furniture, books and plants as well as garden ornaments and statues.

"We had used Roy Jacks previously and were very satisfied so we had no reservations in using them again. From the initial visit of Damien to provide a quotation to completion of the removal everything went smoothly and without any difficulty and all in the Roy Jack's team worked to minimise stress and disruption for us. They had planned our move with precision of timing and logistics.
Packing by them was excellent with no damage or breakage and each member of the team courteously carried out their responsibilities with the confidence and calmness that comes with training and experience.Their cheerfulness was another factor in keeping us "on track"
Highly recommended."
 
 
Team:
Special thanks to Rob, Alex, Damien and Carol
 
 
 


Review 16 Apr 2019
Recommended by customer in WA8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing and removal service used, all packaging provided.
 
Cost: £1200
 

"Excellent service. Prompt, friendly and well worth the cost. Found all the staff helpful, the removers were efficient and it completely removed the stress of the day."
 
 
 
 


Review 15 Apr 2019
Recommended by customer in WA5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service of all items from a 3 bed room house with a large storage shed with some bulky items in the Garden, to a 4 bed house. All items were wrapped and packed into boxes, with larger items covered and protected.

"Excellent service from the very beginning from all at Roy Jacks.

The surveyor took a good look around the property and confirmed which items were remaining and what would be packed.

As we wanted to pack some personal items ourselves, some boxes were dropped out at the house ahead of the move to allow us to pack these away ourselves for loading on to the lorry.

As for the packing and removals service this was done over two days and included a full packing service.
The road we lived on is very narrow, and the skill shown to reverse the wagon down the road was nothing short of exceptional on both days.
First day was mostly packing with the majority of items being loaded onto the lorry for transport.
All items we're wrapped and placed into boxes which were fully marked with which room they had came from.

On moving day the team finished packing the remaining items, including dismantling of a bed, onto the lorry by 11am and was ready to meet us at the new property. Despite some delay getting into the property (due to the old owner not moving out in time), the team again worked around this and unpacked items belonging in the garden first, before we could start to work in the house.

When putting items in the house, all larger items were positioned as we asked, with TV and associated electrical items being unpacked.

All items survived intact during the move and is currently in the process of being unpacked.

The people on the removal team acted with complete professionalism throughout the move and should be commended for their work. Both myself and my partner felt completely at ease with them and found them easy to talk to, get along with and they took care of our items, treating them with respect."
 
 
 
 


Review 13 Apr 2019
Recommended by customer in WA6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a double removal for us and my parents.
 
Cost: £525
 

"Absolutely excellent service couldn't have asked for a more helpful team."
 
 
Team:
Alex Jacks and his Dad
 
 
 


Review 13 Apr 2019
Recommended by customer in WA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was a short distance from one flat to another.2 bedrooms to 2 bedrooms .I had pre packed and labelled everything and all was ready to pick up and go .It had to be taken to storage for 1 week. Quote was accurate and the office staff in the main were helpful.
 
Cost: £500
 

"The move was seamless.2 guys turned up dead on time with correct vehicle size to access gated area. They were cheerful, quiet and super efficient. One was Dave and his mate just got on with it. Had a coffee and a biscuit and then had the move finished within 2 hours.
Dave and another guy move me into my new place .Plugged fridge and television in Dave had obviously remembered where things had been in the other flat. Over a coffee one guy even turned the water on for the washing machine as I had no idea why the machine was not working.
So very kind and helpful and made a couple of days that could have been a nightmare a very enjoyable experience. I rang the office and congratulated the 3 removal mens attitude and work ethic. No fuss no drama and no breakages.AWESOME"
 
 
Team:
Dave and 2 other guys
 
 
 


Review 12 Apr 2019
Recommended by customer in WA8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Leicester to Widnes
 
Cost: £1060
 

"Move was from Leicesetr to Widnes and the van arrived early, was quickly and efficiently loaded and left at about 11. We met them at our new address at Widnes at about 1.00pm and with the help of extra labour were finished a couple of hours later. All in all very impressive, particularly the 2 van men and Mo and Carol in the office."
 
 
Team:
Driver and assistant; Mo and Carol
 
 
 


Review 8 Mar 2019
Recommended by customer in WA5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very professional service who were extremely efficient and prompt at removal. Second time using their services and always beyond impressed at they service delivery and level of approachability and professionalism."
 
 
Team:
Ricky, apologies unsure of others (Date removal - 8th Feb)
 
 
 


Review 3 Mar 2019
Recommended by customer in HG4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
House move over two days involving 100 mile journey to destination property. Supply of good quality boxes,paper,tape and linen bags along with wardrobe boxes. The move involved a three man team and was competitvely priced.

"The move took place over two days using a team of three men. Frank and his team made the whole process relaxed and very easy.
The first day they loaded the majority of our belongings and the second day they collected the final items.
The guys were friendly and helpful taking care at all times not to damage goods or the property they were removing from.
They arrived at the destination property in good time and the whole experience was first class.
They were efficient polite and professional at all times and I would highly recommend them."
 
 
Team:
Frank,Ricky and sorry can't remember the third name
 
 
 

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