White & Co Plc

International House, Bar End Industrial Estate
Winchester
Hampshire
SO23 9NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.2/10
629 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 629 reviews since 2009
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9/10 Packing & Handling Rating 9.0
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were courteous, friendly and helpful, especially Tom and Josh. Lamps were dismantled, which has caused damage. Surely just removing shades and bulbs is adequate?"   more
 
" Not enough packers were sent. My son ended up doing half the work for which I had paid in full in advance. The packing would not have been done in the time allowed. This caused much stress to the move...."   more
 
" Company was recommended to us but we would not do the same in future. Several items were damaged or completely broken.(this does not include plants as same damage was to be expected). After serv...."   more
 
" Both Graham and Brian were extremely helpful, respectful and our belongings and very professional. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 69%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 8
arrived 12
bad 7
belongings 7
better 7
boxes 18
broken 10
care 21
careful 7
certainly 7
clearly 8
courteous 39
crew 18
damage 17
damaged 11
definitely 14
delighted 7
delivered 12
delivery 15
despite 7
didnít 8
difficult 10
easy 10
efficient 49
efficiently 8
Excellent 66
experience 14
Fantastic 13
friendly 39
furniture 24
good 67
great 33
happy 19
hard 25
helpful 80
packing 34
pleased 19
polite 37
professional 45
recommend 53
recommended 16
Removal 54
service 115
smoothly 18
stress 17
team 58
Thank 20
White 62
Whites 36
Winchester 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jan 2020
Recommended by customer in NG33
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house, antiques, art and collections sofa and gun safe removed and refitted.
 
Cost: £5000

"The team were courteous, friendly and helpful, especially Tom and Josh.
Lamps were dismantled, which has caused damage. Surely just removing shades and bulbs is adequate?"
 
 
 
 
Team:
Tom Josh Ja
 
 
 


Review 13 Jan 2020
Recommended by customer in OX4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroomed house but with some shuffling of furniture between holiday cottage and new home.
 
 
 
Team:
Graham
 
 
 


Review 10 Jan 2020
Recommended by customer in AB31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had lived in the house for 43 years(a 3 bed roomed, terrace house)with its accumulated contents and had never moved before.
 
Cost: £3995

"Not enough packers were sent. My son ended up doing half the work for which I had paid in full in advance. The packing would not have been done in the time allowed. This caused much stress to the move as a whole.
This is not a complaint but I feel that I have paid for a service which I did not receive. The service I did not receive however was professional and undertaken well. "
 
 
 
 
Team:
Adrienne Dave
 
 
 


Review 3 Jan 2020
Not Recommended by customer in PL25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was long then expected. Poor communication within company seemed to create unnecessary stress for road crew. Which lead to a rushed and hurried move.
 
Cost: £4800

"Company was recommended to us but we would not do the same in future.

Several items were damaged or completely broken.(this does not include plants as same damage was to be expected).

After service received I didn't want the additional hastle of a claim and just let it go.

Not impressed! "
 
 
 
 
 
 


Review 19 Dec 2019
Recommended by customer in SO31
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2700
 
 
Team:
Will Jeb Callu
 
 
 


Review 5 Dec 2019
Recommended by customer in AB41
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move took us from Surrey all the way up to N.E Scotland. The collection was situated very near traffic lights.
But Graham the driver ensured the vehicle was parked safely out also allowed then to park the lorry speedly and safely.
 
Cost: £2970

"Both Graham and Brian were extremely helpful, respectful and our belongings and very professional. "
 
 
 
 
Team:
Graham Brian
 
 
 


Review 18 Nov 2019
Recommended by customer in JE2
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 7 Nov 2019
Recommended by customer in BD23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was from Hampshire to North Yorkshire property in Hampshire was narrow resident street, aid an articulated truck was sat, due to a shortage of lorries. The chap driving was excellent, and got it revised and in place ever the bins shed be expired!
On arrival in North Yorkshire it was not possible to get the articulated track to the property, so it was parked in a lay by 4 miles away, aid our belongings were transferred into the smaller lorry.
 
Cost: £2700

"The company sent Tom on his own initially, understand that there was a shortage of staff, and he was later joined by Josh - Who completed the work with Tom, and Brian who helped with loading up in Hampshire.

Tom and Josh worked so hard all the staff were cheerful, polite. On arrival at our property. It took them about 5 trips to unload all our stuff, aid they removed cheerful and hardworking to the end.

A couple of items got left on the articulated lorry, because it was so dark by the last run, it was difficult to see. Tom notified me the very next morning, aid I understand from the Winchester office Knaresborough should be contacting me."
 
 
 
 
Team:
Tom Josh
 
 
 


Review 7 Nov 2019
Recommended by customer in SO21
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £726

"Fantastic effort by all. Well done and would recommend. "
 
 
 
 
Team:
Russel
 
 
 


Review 31 Oct 2019
Recommended by customer in SN13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Littleton, Winchester load on Thursday and deliver to Corsham the following day. Some delay awaiting the money to be transferred.
 
Cost: £1696

"White and Co decided to use 2 smaller vehicles for the move. The second vehicle was late arriving which somewhat delayed Russell and Will.
At the Corsham end we told there would be three operatives but only Russell and John turned up and had to do a long day as a result. A second team failed to turn up.
Russell, Will and John did a great job. "
 
 
 
 
Team:
Russell Will John
 
 
 


Review 14 Oct 2019
Recommended by customer in SO23
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office move
Fairly straight forward.
 
Cost: £1200
 
 
 
 


Review 11 Oct 2019
Recommended by customer in YO18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly the removal man had to work extremely hard. and did an excellent job.
 

"Excellent service
highly recommended."
 
 
 
 
 
 


Review 7 Oct 2019
Recommended by customer in SC5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 floor terraced house to attached 2 storey house with difficult stairs.
 
 
 
 
 


Review 1 Oct 2019
Recommended by customer in SO52
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed house to a 3 bed bungalow. We have a lot of fragile, delicate ornaments which were all well packed and great care was taken over them.
 
Cost: £1192

"We were kept fully informed of the plans/progress of packing and loading. They left us to notify them when we had the keys. Unpacking went smoothly and were asked where we required all furniture. Once boxes/packing were ready for collection we had them collected within a few days. "
 
 
 
 
Team:
Russel Jorda
 
 
 


Review 23 Sep 2019
Recommended by customer in LE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Hampshire to Leicestershire. Some difficulty with size of lorry sent.It was more than couple for our effects and too big for easy access to our drive.
 

"The team (Jasmine and Tom ) dealt with the move as smoothly and calmly as possible, given the circumstances."
 
 
 
 
Team:
Tom Jamie
 
 
 


Review 18 Sep 2019
Recommended by customer in RG29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Russel John Ashley
 
 
 


Review 13 Sep 2019
Recommended by customer in SO21
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Show All
 
 
Customer Review
 
Household furniture, white goods, Gold and ornaments. Everything was very carefully wrapped and packed.
 
Cost: £1060
 
 
 
 


Review 19 Aug 2019
Recommended by customer in TR3
 My Age: 50 - 59 
 I'm: Male 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1700

"Excellent service from start to finish. The 2 lad's who carried out the move were fantastic!"
 
 
 
 
Team:
Jeb Ralph
 
 
 


Review 25 Jul 2019
Recommended by customer in DT10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move Hampshire to Dorset retrieve storage containers.
 

"Graham, Jamie and Russel were excellent. Very helpful. "
 
 
 
 
Team:
Graham Jamie Russell
 
 
 


Review 25 Jul 2019
Recommended by customer in SO50
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move 2 miles from house - house 2 adults and 1 toddler.
 
Cost: £1672

"Everything went very smoothly. Movers were good enough to keep my toddlers room as full as possible to ease the transition.

Only 1 Issue- My husband has a few cacti which were a bit battered and bruised - one of which had came out of it's glass terrarium, spilling soil everywhere. "
 
 
 
 
 
 

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