White & Co Plc

International House, Bar End Industrial Estate
Winchester
Hampshire
SO23 9NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.2/10
612 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 612 reviews since 2009
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9/10 Packing & Handling Rating 9.0
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service from start to finish. The 2 lad's who carried out the move were fantastic!"   more
 
" Graham, Jamie and Russel were excellent. Very helpful. "   more
 
" Everything went very smoothly. Movers were good enough to keep my toddlers room as full as possible to ease the transition. Only 1 Issue- My husband has a few cacti which were a bit battered and b...."   more
 
" My parents had Whites for removal in the military so you where already known to me. Therefor I was keen to use the company again. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 69%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 80%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 8
arrived 12
bad 7
better 7
boxes 18
broken 9
care 21
careful 7
certainly 7
clearly 8
courteous 39
crew 18
damage 16
damaged 10
definitely 14
Delighted 7
delivered 12
delivery 15
despite 7
didnít 8
difficult 9
easy 10
efficient 49
efficiently 8
Excellent 65
experience 14
extremely 8
fantastic 12
finish 10
friendly 39
furniture 23
good 67
great 32
happy 19
hard 24
helpful 79
packing 32
pleased 19
polite 36
professional 43
recommend 52
recommended 14
removal 54
service 112
smoothly 16
stress 16
team 56
thank 20
White 61
Whites 36
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Aug 2019
Recommended by customer in TR3
 My Age: 50 - 59 
 I'm: Male 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1700

"Excellent service from start to finish. The 2 lad's who carried out the move were fantastic!"
 
 
 
 
Team:
Jeb Ralph
 
 
 


Review 25 Jul 2019
Recommended by customer in DT10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move Hampshire to Dorset retrieve storage containers.
 

"Graham, Jamie and Russel were excellent. Very helpful. "
 
 
 
 
Team:
Graham Jamie Russell
 
 
 


Review 25 Jul 2019
Recommended by customer in SO50
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move 2 miles from house - house 2 adults and 1 toddler.
 
Cost: £1672

"Everything went very smoothly. Movers were good enough to keep my toddlers room as full as possible to ease the transition.

Only 1 Issue- My husband has a few cacti which were a bit battered and bruised - one of which had came out of it's glass terrarium, spilling soil everywhere. "
 
 
 
 
 
 


Review 19 Jun 2019
Recommended by customer in SO22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bed terrace to 5 bed house. Narrow doors/stairs. Attic and Shed. All packed and furniture dismantled / reassembled.
 
Cost: £1361
 
 
Team:
Tom Jamie Jeb John Russel
 
 
 


Review 18 Jun 2019
Recommended by customer in RG24
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I think every thing went as expected and all smooth I was very happy guys were great.
 

"My parents had Whites for removal in the military so you where already known to me. Therefor I was keen to use the company again. "
 
 
 
 
Team:
Jordan
 
 
 


Review 5 Jun 2019
Recommended by customer in SO21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward one day move, carried out efficiently and professionally.
 

"Did not like the company's inflexible approach to booking the move date. In my opinion changing a booked date to another day should exchange of contracts be relayed is not a cancellation but a re-schedule and would not be difficult to arrange for a simple one day move, without incurring cancellation charges. "
 
 
 
 
Team:
James
 
 
 


Review 27 May 2019
Recommended by customer in TQ7
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I know many people who have had items damaged when removing houses but as for as I can seen nothing was damaged so I was very happy.
 

"It took 7 hours to pack up and 4 hours to unload consequently we were late handing in keys and picking up keys. "
 
 
 
 
 
 


Review 20 May 2019
Recommended by customer in SO21
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 1 May 2019
Recommended by customer in SL5
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Russell John Dave Adam
 
 
 


Review 26 Apr 2019
Recommended by customer in SO23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 3bedroomed house to a 4 bedroomed duplex apartment with lots of stairs. Our crew, Tom and Liam worked tirelessly.
 
Cost: £1500

"A cheerful, courteous crew. All the staff we met at white and co were professional, friendly and helpful. "
 
 
 
 
Team:
Tom Liam
 
 
 


Review 18 Apr 2019
Recommended by customer in TA7
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move with UK area 100 miles. Complete with in time fare Tuesday-Friday food deduction required skilled driving no narrow county lanes.
 
Cost: £2883

"Excellent move in all aspects. Steve and Joseph highly recommended. Helpful, professional, courteous and smart."
 
 
 
 
Team:
Steve Josh
 
 
 


Review 15 Apr 2019
Recommended by customer in BH8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 29 Mar 2019
Recommended by customer in CV34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Tom and Jordan worked well together, they communicated with each were respectful of both themselves, as and our property.
No bad language or such like as we have had in the past. "
 
 
 
 
Team:
Tom Jordan
 
 
 


Review 11 Mar 2019
Recommended by customer in EX13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved for a 3 store Victorian house to a small cottage down a single track lane. Challenges were small staircase access in the cottage which presented problems with a large super king mattress.
 
Cost: £4400

"We were very pleased with the service which we received. Nothing was too much trouble for our movers, not ever the large garden plants."
 
 
 
 
Team:
Steve Russ Joe
 
 
 


Review 6 Mar 2019
Recommended by customer in RG25
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"First class service - very pleased. "
 
 
 
 
Team:
Jez John
 
 
 


Review 25 Feb 2019
Recommended by customer in SO22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was downsize from a 4 bedroom to three bedroom house. There was quite a lot of garden furniture and an arbour which had to be taken apart to move but this was dealt with effortlessly.
 
Cost: £1498

"I was very impressed by your firm and would certainly recommend them to anyone on the move! As I was on my own it was important to me to have the support, politeness and professionalism the men provided. The packing was so impressive and it was fantastic to have all the boxes so well labelled. Unpacking and moving in was so easy as a result."
 
 
 
 
Team:
John Mark Tony
 
 
 


Review 19 Feb 2019
Recommended by customer in SO24
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed semi to 4 bed detached
 

"The team were fantastic"
 
 
 
 
Team:
Eddie Toop Denny Anderson
 
 
 


Review 15 Feb 2019
Recommended by customer in SP1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 3 bedroom house into 2 bed house in Salisbury had to separate husband's and wife's stuff.
 
Cost: £1660

"A brilliant team
Adviernd knew her stuff and was spot on with her predictional.
Jeb, Josh and Mark were very friendly and helpful and looked after it all very well. I would definitely call on White & Co if I moved again. Thank you guys."
 
 
 
 
Team:
Jeb Josh Mark
 
 
 


Review 5 Feb 2019
Recommended by customer in SO24
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Split over two days the two men moved a 3 bed town house and shed into a 4 bed country home.
 
Cost: £1580

"Josh and Brian from the Winchester branch were great, on time, flexible, friendly, efficient and focused. It was a big relief to me after a bad experience with other firm a year."
 
 
 
 
Team:
Josh Bria
 
 
 


Review 5 Feb 2019
Recommended by customer in PO31
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Helpful and efficient.
 
 
 
 
 

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