Headington Carriers Limited

The Straight Mile
Woodstock
Oxfordshire
OX20 1PW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
89% recommended   Rating Headington Carriers Limited 8.7/100
9 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
8.7 /10 Overall Rating 8.7/10
Based on 9 reviews since 2015
 
 
 
Sales & Support 8.6/10 Sales & Support Rating 8.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 8.8/10 Packing & Handling Rating 8.8
The firm took care in packing and handling our property

 
Collection & delivery 8.8/10 Collection & delivery Rating 8.8
Our property was collected and delivered as agreed

 
Service 9.1/10 Service Rating 9.1
The staff were presentable punctual and polite

 
Value 8.2/10 Value Rating 8.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We would strongly recommend NOT using Headington Carriers piano removal service Headington Carriers failed to deliver our piano and instead returned it to us damaged. They now refuse to refund the ...."   more
 
" We have used Headington Carriers a lot over the past year. They offer a very good valuable for money service. All of their staff in every department are extremely helpful and efficient."   more
 
" Headington Carriers were very helpful from beginning to end. Happy to provisionally book me in as our moving date kept changing! Turned up on time. Nothing too much trouble. Everything in van and in n...."   more
 
" We had a few quotes and Headington Carriers were a reasonable price and we'd had a recommendation from a friend. I have a chronic illness and was dreading moving from Oxford to Norwich but I needn't...."   more
 
 
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Customer Reviews
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Review 30 Jul 2021
Not Recommended by customer in OX2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 3/10
The staff were presentable punctual and polite
Value 0/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
We asked Headington Carriers to move our piano from Oxford to Walthamstow and paid them upfront. They failed to deliver the piano across a 2 week period and eventually returned it to us damaged. They refuse to refund and of the money paid despite us providing all the information they asked for.
 
Cost: £474
 

"We would strongly recommend NOT using Headington Carriers piano removal service

Headington Carriers failed to deliver our piano and instead returned it to us damaged. They now refuse to refund the £474 paid on the basis that failure to deliver the piano was somehow our fault. They claim "We were not informed of all the details that were needed to be able to carry out the delivery." However we had already supplied them with photographs with measurements of the delivery location. They assessed these and their surveyor determined that it would be possible to deliver the piano.

Headington Carriers had not properly assessed matters throughout. When I first asked for a quote I was told that details would be passed to the Surveyor. I then received a quote without even having given the full delivery address, let alone access details. There was one small line on the quote saying "Subject to confirmation of delivery access" but with no further explanation. We took this to mean that we need to confirm that some one would be in on arrival, which we did. No questions about access were asked. Fortunately for Headington Carriers the collection address had ready access. I warned them on pickup that delivery was to the first floor, and they only then thought to assess access, putting the piano in storage for over 2 weeks. They arrived at the delivery location in-equipped for the job and were unable to get the piano up the stairs. They had no planks in their van, and instead borrowed some from a neighbour’s garden. They claimed the stairs were too narrow, but had never asked for width measurements despite us providing them with a photograph.

This can not our fault as they only requested details of the site when we suggested they might need them. We gave them everything they asked for.

I have reviewed the contract and there is nothing to allow them to keep our funds when they were unable to deliver the piano, and anyway this is clearly not our fault. We then see Headington Carriers as in breach of both trading standards and of the BAR contract.

Headington Carriers claims on their website:

“We have a team of expert / experienced specialist piano movers. moving grand and upright pianos is our focus and as a result we have the experience and specialist equipment needed for all types of piano removals. We are regally (stet) involved with moving pianos within Oxford University”

This led us to believe that we were in good hands as we were purchasing the services of a highly qualified and experienced team. Unfortunately this has proved not to be the case. The truth is that Headington Carriers are amateur and disreputable.


"
 
 
Team:
Laura Pidduck (Assistant) and Peter Barrett (MD and owner)
 
 
 


Review 29 Nov 2017
Recommended by customer in OX3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Headington Carriers have undertaken a number of office relocations for us over the past year. Some of these have been smaller same site office relocations and others have been cross-site large scale office relocations. The larger office relocations have seen up to 100 staff members relocated.

"We have used Headington Carriers a lot over the past year. They offer a very good valuable for money service. All of their staff in every department are extremely helpful and efficient."
 
 
Team:
Sean Willoughby, Sally Griffin, Kev James, Mark Bradford, Glen Boy, Darren Buckle, Lewis Upton, Steve Duke, Lee Trinder, Liam Radford.
 
 
 


Review 16 Nov 2017
Recommended by customer in Ox25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move went like clockwork. Company turned up when they said they would and got straight to work. Nice bunch of blokes happy to get on with their jobs.
 
Cost: £1400
 

"Headington Carriers were very helpful from beginning to end. Happy to provisionally book me in as our moving date kept changing! Turned up on time. Nothing too much trouble. Everything in van and in new house by lunchtime. First time I have ever used a Removal Company and I was very pleased. Would highly recommend. Only suggestion I would say is read the paperwork incase there are problems on the day as the gentleman who gave me the quote did not go through any of that whereas another company who quoted me did spend time talking about insurance/costs if we were unable to gain access to new house etc. Because I was going to a new build I knew that we would be OK getting in by lunchtime."
 
 
 
 


Review 17 Oct 2017
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Oxford to Norwich with a lot of books!

"We had a few quotes and Headington Carriers were a reasonable price and we'd had a recommendation from a friend. I have a chronic illness and was dreading moving from Oxford to Norwich but I needn't have worried because Headington Carriers were excellent and professional from start to finish.
We had the full packing service which was brilliant. Brett packed the whole flat in half a day, a job which would have taken us months!
On removals day Brett and Ashley arrived on time, packed up the lorry with all our worldly goods from two locations and they even managed to unload it in the new house in Norwich on the same day! We were amazed!
At all times they were friendly, helpful and professional and I couldn't recommend them highly enough. Thank you everyone at Headington Carriers for an easy, stress-free move!"
 
 
Team:
Daniel Barrett, Sally Griffin, Brett, Ashley
 
 
 


Review 14 Feb 2017
Recommended by customer in OX5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, village to village. Small house & garage contents to larger house.
 
Cost: £1400
 

"I would be happy to recommend this company. The office staff were helpful and responded quickly and politely. The removal men were prompt, efficient, courteous and did an excellent job all round. No breakages, and no complaints from me. A good sense of humour too!"
 
 
Team:
James, Sharman, Steve, Brett, Craig, Alan.
 
 
 


Review 14 Feb 2017
Recommended by customer in OX25
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two day move, from oxford to oxford, + packing
 
Cost: £750
 

"This is the third time we have used Headington carriers, once again first class service.Amazed at the speed and quality of the packing and can confirm not one single breakage. I couldn't speak any more highly of the team.

AAAAAAAAAAAA****************"
 
 
Team:
james, sean , dave
 
 
 


Review 7 Apr 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 28 Mar 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"First class removal service"
 
 
 
 


Review 5 Feb 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"A******************************************* Top class service"
 
 
 
 

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