Britannia Thomas Casserlys

Unit 10 Gleddrid Industrial Park, Gleddrid Chirk
Wrexham
Clwyd
LL14 5DG

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
72 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 72 reviews since 2014
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thank you so much to you and to everyone at Britannia, for all your help and amazing efficient service we have experienced with your company. It is a weight off our minds knowing that the two boxes c...."   more
 
" They were absolutely brilliant from the morning they arrived to when they left on day 2! They took the stress out of the whole experience. They were so calm and professional the whole time. Service wi...."   more
 
" On both occasions, the move went smoothly and easily, although I'm not sure the guys themselves would say so, as the second move was to a second floor flat! Every communication with the office was p...."   more
 
" Punctual, presentable, polite, and hardworking. Showing Good team work. We had 3 young men who never stopped their hard work from the beginning of the day until the end of the day. We. We’re very i...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 82%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 79%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 4
better 3
boxes 2
brilliant 3
Britannia 5
broken 2
calm 2
Casserlys 2
certainly 2
courteous 4
delight 2
despite 2
efficient 3
excellent 11
experience 4
extremely 2
free 2
friendly 4
Furniture 2
Good 7
great 5
guys 3
happy 2
hard 3
Having 2
Helpful 9
highly 6
impressed 2
just 2
like 2
looking 2
making 2
offered 2
packing 4
particular 2
pleased 6
polite 6
professional 5
really 6
recommend 13
removal 4
second 4
Service 22
stress 4
stressful 4
sure 4
team 7
Thank 6
trouble 5
young 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2018
Recommended by customer in SY11
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To deliver family items to Canada.
 

"Thank you so much to you and to everyone at Britannia, for all your help and amazing efficient service we have experienced with your company.
It is a weight off our minds knowing that the two boxes collected today are now in safe hands for their onward journey to Prince Edward Island!
We will definitely recommend your company."
 
 
 
 
 
 


Review 5 May 2018
Recommended by customer in LL14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Britannia moved us from our 4 bedroom house to another 4 bedroom house, therefore, we have a lot of stuff!
 
Cost: £1100
 

"They were absolutely brilliant from the morning they arrived to when they left on day 2! They took the stress out of the whole experience. They were so calm and professional the whole time. Service with a smile, so polite and a total delight to work with including the staff in the office. Nothing is too much trouble for this company. They go the extra mile! I would highly recommend them to anyone. Thank you to all of the staff at Britannia, you are simply the BEST!!! The Evans’ @ Ruabon."
 
 
Team:
Dave, Dave, Rowan and ?
 
 
 


Review 4 Jan 2018
Recommended by customer in LL15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thomas Casserlys moved us twice this year (2017), one load to France in the summer and another within North Wales just before Christmas.

"On both occasions, the move went smoothly and easily, although I'm not sure the guys themselves would say so, as the second move was to a second floor flat!
Every communication with the office was positive, packing materials were provided and I can't recommend them highly enough.
This won't be the lowest quote you get, but for peace of mind and professionalism, they are second to none."
 
 
Team:
I'm so sorry, I really can't remember.
 
 
 


Review 22 Dec 2017
Recommended by customer in LL13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General house move, down sizing, within the same village.

"Punctual, presentable, polite, and hardworking. Showing Good team work.
We had 3 young men who never stopped their hard work from the beginning of the day until the end of the day. We. We’re very impressed with their work ethic. We Would use the company again and also recommend them to others"
 
 
 
 


Review 3 Nov 2017
Recommended by customer in SY12
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From start to finish, the exercise went the exercise went swimmingly.We did our own packing but Gareth & James were brilliant.
 
Cost: £551

"Nothing was too much trouble.They were very cheerful workers who obviously work have,enjoy their job & obviously enjoy people.Challenging reversing vehicle to new property. Retirement complex,narrow access. "
 
 
 
 
Team:
Eareth James
 
 
 


Review 31 Oct 2017
Recommended by customer in SY7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carried out very efficiently by the crew. Packed very well and carefully my possessions as I discovered when I unpacked later! Hard working, cheerful, careful. Team was especially careful with dismantling my large triple wardrobe and spent considerable time at my new address in re-assembling the same.

"As above. Your bright, bubbly and very enthusiastic lady Sales Rep sold it for me. Decision was therefore not down to price as another removal company offered same service at similar price."
 
 
Team:
Haven't got file with me so can't recall names -sorry
 
 
 


Review 11 Sep 2017
Recommended by customer in SY11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Although the move was stressful they carried out the move in a professional manner which helped a lot.
 
Cost: £620
 

"They arrived at the time agreed and inspected the items to be collected. They decided to remove the items in an order to maximise the vehicle space. Glass shelves where packed separately in car board and sealed. Furniture and televisions were wrapped to protect them and placed to maximise any damage."
 
 
Team:
They gave me their names but as it was nearly 3 weeks ago I have forgotten.
 
 
 


Review 14 Aug 2017
Recommended by customer in SY58
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Default address

"Very pleased with the service offered by Britannia. The job was competitively priced and the 2 day removal went by without any problems.
The 3 removal men were polite and nothing was too much trouble for them.
Would certainly recommend the company to anyone."
 
 

Shropshire Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark Mark and Kurt ( I think)
 
 
 


Review 25 Jul 2017
Recommended by customer in SY14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"An absolute delight moving with Thomas Britannia Casserlys.

Having completed the first leg of my two stage move (within 6 months), I am extremely pleased I made the right choice using this particular firm. The three removal men were polite, amiable and unbelievably helpful with packing and moving boxes and furniture into specific rooms. Nothing was too much trouble for them.

The office staff were highly professional and liaised well with all concerned.

I will be seeing them all in a few months for the second part of my move, and I am most certainly looking forward to seeing the guys again.

I highly recommend using this removal firm..........a stree-free completion day!"
 
 
Team:
Chris, Dave, Martin and Caroline.
 
 
 


Review 12 Jun 2017
Recommended by customer in Ll14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great move, good men

"Good men"
 
 
 
 


Review 26 Feb 2017
Recommended by customer in SY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from one town to another.
 
Cost: £500
 

"The packing and the clearing of the old permises was done with ease and apart from the key for the new place everything went to plan. The team just got one with it and put things in their place, and asked me if they were not sure where to place stuff.

The whole experience was above my expectations. They listed to my plans and carried them out to my satisfaction. They were a great team and I would have no hesitation in using your services again."
 
 
Team:
Martin, Gaz and James
 
 
 


Review 10 Feb 2017
Recommended by customer in Sy16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house move
 
Cost: £720
 

"Three gentlemen with 2 vans arrived on time, all were well presented and polite. Two of the three worked particularly hard, the third seemed to be on his phone a lot and moaning about various things work related.
The young man(17 years of age) was particularly polite and seemed really happy in his work. I would have no problems recommending him for a permanent position with you as he represented your company in a positive and well mannered way.
They were asked to put things in particular places in the new property and on the whole, things were put in the right place, considering that we were not always available to direct things. Nothing was broken and as far as I can tell, nothing lost.

We were pleased with the service we recieved and would like to thank them for a smooth house move, which we were expecting to be very stressful.
Kind regards
Mr & Mrs Etherington"
 
 

.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Can't remember...moving date 26.01.17
 
 
 


Review 4 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent service. Really satisfied. Not the cheapest estimate but well worth the cost."
 
 
 
 


Review 4 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 16 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent service, would use again and recommend highly"
 
 
 
 


Review 16 Aug 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Everything was carried out on time and with great care, this despite our having to change the date at relatively short notice due to delays in completion. The team packing and moving us were friendly, polite and helpful at all times. Overall an excellent service."
 
 
 
 


Review 15 Aug 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Entirely satisfied,staff were courteous ,helpful ,and really worked hard"
 
 
 
 


Review 15 Aug 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"We were very pleased with our move, your men were courteous and considerate throughout the two days they were with us, every thing went smoothly and their energy kept going right to the end."
 
 
 
 


Review 29 Jul 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 29 Jun 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"The two young men , who handled this move were a credit to you."
 
 
 
 

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