R & J Removals Ltd

Unit 12 Dynamic House, Stover Road
Yate
Bristol
BS37 5JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
919 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 919 reviews since 2009
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We moved from Bristol to Gloucestershire using R&J removals including their 7 hour packing service - they took all of the stress out of moving and we can not recommend them highly enough. Packing was ...."   more
 
" We booked at short notice after a delay with exchanging contracts. The whole service was great, a polite and efficient team who made the move much easier. Thank you to all involved."   more
 
" Excellent removals from start to finish. We were unable to confirm a firm moving date with R and J removals, due to difficulties in our chain. We finally exchanged contracts with competition the follo...."   more
 
" Friendly and efficient company. They came the day before the date of the move to do the bulk of the packing which was done quickly. Turned up on time on move day and nothing was too much trouble. ...."   more
 
About Us


Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 74%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 37
arrived 100
belongings 47
boxes 81
brilliant 58
care 86
careful 46
courteous 42
definitely 90
easy 59
efficient 155
excellent 184
experience 62
extremely 73
fantastic 57
finish 49
free 41
friendly 230
friends 49
furniture 88
good 143
great 143
guys 169
happy 92
hard 148
help 60
helped 44
helpful 244
highly 110
impressed 53
packed 70
Packing 90
pleased 69
polite 224
professional 174
quick 66
quote 79
R&J 183
really 114
recommend 317
recommended 96
removal 168
removals 191
service 312
stress 82
stressful 83
team 209
thank 96
thanks 69
trouble 78
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Jan 2020
Recommended by customer in GL12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move including large garden tools and furniture. 7 hour packing service.

"We moved from Bristol to Gloucestershire using R&J removals including their 7 hour packing service - they took all of the stress out of moving and we can not recommend them highly enough. Packing was done really well (with paper or bubble wrap) and boxes labelled with a brief description of what was inside - this made unpacking really easy.
Prior to using them, Dave visited our home to provide a quote - this was clearly explained as well as being very thorough. There were also options of different services to best suit our needs.
They were also not beaten on price. The removal team were friendly, fast and efficient while ensuring our furniture and belongings were moved and transported safely. We did encounter one small breakage during transit however the insurance covers this and has been dealt with great customer service.

A big thank you to the R&J team!"
 
 
Team:
Dave, Rob & team
 
 
 


Review 3 Jan 2020
Recommended by customer in BS16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom house move
 
Cost: £720
 

"We booked at short notice after a delay with exchanging contracts. The whole service was great, a polite and efficient team who made the move much easier. Thank you to all involved."
 
 
Team:
Matt but not sure of other names of the team sorry
 
 
 


Review 2 Jan 2020
Recommended by customer in BS36
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We boxed and prepared our items for removal. R and J Removals loaded and unloaded as part of the service. We moved 2/3 miles from 4 bed property to a larger property.
 
Cost: £780
 

"Excellent removals from start to finish. We were unable to confirm a firm moving date with R and J removals, due to difficulties in our chain. We finally exchanged contracts with competition the following day. We were very concerned that R and J removals wouldnít be able to do this in such short notice. However; they had the foresight to pencil us in and were able to provide us with removals. They chaps that arrived on the morning were very cheerful and efficient. They worked swiftly to pack up the trucks and took care with all of our items.

Once the keys were ready in the afternoon the original two guys were accompanied by several others, as their previous job was completed. With such a large team unloading our items, it felt that we were settled in no time at all.

I would recommend R and J Removals to anyone who is looking for swift, efficient, well priced and friendly removals services."
 
 
 
 


Review 27 Dec 2019
Recommended by customer in BS15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straightforward move within Bristol.
 
Cost: £1000
 

"Friendly and efficient company. They came the day before the date of the move to do the bulk of the packing which was done quickly. Turned up on time on move day and nothing was too much trouble. No breakages or any other problems, I would have no hesitation in recommending to others."
 
 
Team:
Sorry, I canít remember the names of the team.
 
 
 


Review 9 Dec 2019
Recommended by customer in TA4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1122
 

"Our move with R & J Removals Ltd was prompt, well organised and expertly conducted by the removal team of 3. The team were on time at the pick up address, picked up everything and loaded our property in such a way that the off load at the delivery address was also prompt and well organised. The removal team arrived at the delivery address earlier than expected, were efficient and careful with our property during the offload, placing items where we required them, carrying out this action without any concerns and were professional throughout. We would certainly use them again in the future and recommend them and the removal company to others. The best moving experience we have ever experienced, they removed all of the stress that we thought it would entail. Thank you."
 
 
Team:
The team of 3 were all brilliant
 
 
 


Review 9 Dec 2019
Recommended by customer in BS16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from house to house within local area
 
Cost: £700
 

"RJ Removals turned up early, worked hard and fast to get my house packed up and were happy and friendly whilst doing it. The team of lads got on very well and it helped to reduce our moving day stress!

Items were carefully wrapped and skilfully manoeuvred through tight corners and stairwells. Putting down protected carpet covers was a nice touch.

Boxes were all moved into the right rooms at the new house and the guys didnít leave until we were happy that our things were correctly placed; even making sure that heavier items were moved and rotated within rooms to help us with our unpacking.

Very happy. Great service. Would recommend to our friends."
 
 
Team:
Matt Matt Jason
 
 
 


Review 28 Nov 2019
Recommended by customer in BS30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
a usual straight forward house move
 
Cost: £660
 

"would definitely recommend R&J, from start to finish they were so efficient, nothing was too much trouble, everything was taken care of and they worked well together too. couldnít fault them at all"
 
 
Team:
cant remember but they were excellent
 
 
 


Review 27 Nov 2019
Recommended by customer in BS16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had two properties that required emptying and moving into one new one.

"Good communication and organisation from Dave and Paul. Great team who worked tirelessly until everything was out of both houses and into our new property. Used R&J to pack for me aswell. Highly recommended."
 
 
Team:
Can't remember all of their names now, but all were excellent and we would like to thank them very much.
 
 
 


Review 8 Nov 2019
Recommended by customer in BS10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 bed house removal service to a storage unit
 
Cost: £300
 

"I have used R&J removals on many of occasions due to my many house moves over the past 5 years.
Excellent service
Good value for money
Efficient and reliable
creative and up for a challenge
will return"
 
 
Team:
all staff
 
 
 


Review 2 Nov 2019
Recommended by customer in EX36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Bristol to South Molton
 
Cost: £900
 

"We weíre very pleased with the service provided by R & J Removals. The quote was comparable to others. The 2 guys that did our move were pleasant & polite through out the process."
 
 
Team:
Mathew & Matt
 
 
 


Review 15 Oct 2019
Recommended by customer in BS37
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move 4 bed house downsizing to 3 bed.
 
Cost: £990
 

"Efficient, friendly and supportive team of movers. No hiccups, no problems and a brilliant service provided. Would highly recommend"
 
 
 
 


Review 15 Oct 2019
Recommended by customer in BS15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture from my old home to a storage unit.
 
Cost: £300
 

"The removal team provided a friendly efficient service. I will use them again when I relocate."
 
 
 
 


Review 3 Oct 2019
Recommended by customer in BS30
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving 10mins away to a smaller property.

"The guys were amazing, packed up my house swiftly and kept in touch whilst we were waiting for keys. Didnít anticipate an uncleaned house the other end and they were extremely patient while we tried to clean and they removed items that were left at the property, it was a very stressful and upsetting time but they were so lovely and helped as much as they could. After this Iím not sure Iíll move again but if I did I would definitely use R & J ."
 
 
 
 


Review 17 Sep 2019
Recommended by customer in BS20

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing, move out of property, hold possessions overnight, move into new property the following day.

"Would happily recommend R&J Removals. They did a great job of our move and were friendly and helpful. We had assistance packing the day before which was well worth it. Unlike previous moves we've done over the years with various companies, there were no damages to any of our possessions. Although there was a problem with being a team member down unexpectedly on the day of our move they worked hard to find a replacement and get everything moved out on time."
 
 
 
 


Review 13 Sep 2019
Recommended by customer in GL2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have used R&J removals several times over this last 20 years
 
Cost: £720
 

"Each and every time they are nothing but professional, hard working and the very best you can have on a day that is truly stressful and extremely hard work.
But one thing to know donít stress because the team that arrives takes away all your stress and does nothing but hard work and they make it seem so easy!!!
I would highly recommend this company... The Best service and they look after you... very organised and very very professional

Amazing team very supportive of your feelings regarding your move and always so kind and hard working"
 
 
Team:
Sergee
 
 
 


Review 9 Sep 2019
Recommended by customer in BS21

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple move from 2 bed to 3 bed house. Shed and garden plants also moved.
 
Cost: £600
 

"Sergei and Matt were two very friendly guys that you could have a conversation and laugh with. They were professional, quick and took great care of our items. They arrived and set out how the move would work, answered questions and worked around us while we still packed last minute items. We felt very at ease with them both and had great faith in them. Although I never want to move again, if I did, I would come back to R&J. I am certainly recommending to friends."
 
 
Team:
Sergei and Matt
 
 
 


Review 9 Sep 2019
Recommended by customer in BS37
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from house and putting into storage. Very impressed with service, the fastness and cheerfulness of drivers was great.
 
Cost: £420
 

"Very professional service, clear instructions and staff very helpful"
 
 
 
 


Review 8 Sep 2019
Recommended by customer in Bs31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Firstly I must mention how difficult planning my move was due to the bottom of my chain repeatedly delaying our completion date and how accommodating R&J were in fitting us in with very little notice. We requested a 2 part move: 50% into storage and the remainder several days later.

"R&J have now moved my family 3 times and I would not hesitate to recommend them to anyone. The guys were very friendly, polite and accommodating. They worked like Trojans non-stop both days. Nothing was too much trouble even when we had to take an item apart to get them out of the door. They covered, protected and labelled everything very carefully."
 
 
Team:
Matt and Sergei
 
 
 


Review 6 Sep 2019
Recommended by customer in BS6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a semi furnished three bed house in Cotham to a four bed house in St Andrews Sergei and Danny packed us up then moved us in two trips using a small van.
 
Cost: £880
 

"I was impressed with the service provided by R and J removals from the visit to provide a quotation, to booking, packing and the move itself. Danny and Sergei were efficient and friendly packers and movers. It's a stressful time, especially if like us you are moving with a four week old and 2 year old, but with Danny and Sergei they eased the way and we even managed a few laughs. With all the cardboard involved I also really appreciated the ability to return the boxes from our move to be reused."
 
 
Team:
Danny and Sergei
 
 
 


Review 6 Sep 2019
Recommended by customer in BS37
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed semi rear approach to a 3 bed semi front approach approx 3 miles across town. Wanted all furniture and boxes with garage and plant pots and treesmoved.
 
Cost: £550
 

"Men were polite, quick, strong, careful and good to advise us with the routine of the day.
Office was very helpful and informative.
Helped me to car with extra boxes."
 
 
Team:
Dan and serjay
 
 
 

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