Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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7/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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I moved from my home of 37 years to be nearer family. 41 years of boxes in the loft which, with the help of friends and family was sorted, sent to charity, sold or put in one of three skips I had.
I was quite ruthless about what I was going to keep. Sentimental value came bottom of the list.
I’m now in my new home, moving day is but a distant memory as everyone from R & J Removals were very professional and helpful. Lots of laughs and cups of tea .
Thank you .
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Team: Rolf was packer two days before move. Dane and Matt? filled the can. Rolf, Dane and Matt and two others unpacked at the new house. I’m rubbish at names sorry. They were all great.
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