R & J Removals Ltd

Where reputations count.

Unit 12 Dynamic House, Stover Road
Yate
Bristol
BS37 5JN

Removers - Removals Companies

www.rjremovals.co.uk

Email This Business

Tel 01179 611 112

Listed under: Removers / Removal Companies

99% recommended Rating 9.7/100
1181 reviews since 2009

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 1181 reviews since 2009

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" We could not ask for a better removal firm. We would recommend this firm when moving house." more

" Dwane and his team if 2 were excellent, nothing too much trouble. Very respectful of personal possessions. I would highly recommend. They did exactly what we wanted for a good price, very pleased" more

" Easy to book over the phone/email,and we're happy to change items to be moved prior to moving date. Removal men were prompt, friendly and efficient Theu went above and beyond to provide a brilliant...." more

" We were very nervous about undertaking such a long distance move with all our possessions but the service we received from Matt and his team was fantastic. Right from the initial visit through to the ...." more

About Us
Information provided by the business
Legal Name: R & J Removals Ltd. Limited Company.

Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.

Review 9 Jun 2025 Recommended by customer in BS15 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From Quotation to moving into our new house.R&J Removals. We''re magnificent.

"We could not ask for a better removal firm. We would recommend this firm when moving house."

Team:
Rob &Dane

REPORT THIS REVIEW

Review 6 Jun 2025 Recommended by customer in BS16 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

AS we were told when quoted, turned up at 08.00 packed the two vehicles quickly and professionally.

"Dwane and his team if 2 were excellent, nothing too much trouble.
Very respectful of personal possessions. I would highly recommend. They did exactly what we wanted for a good price, very pleased"

REPORT THIS REVIEW

Review 25 May 2025 Recommended by customer in BS37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 3 bedroom house to a 1 bedroom one

"Easy to book over the phone/email,and we're happy to change items to be moved prior to moving date.
Removal men were prompt, friendly and efficient
Theu went above and beyond to provide a brilliant service on moving day"

Team:
?Matt and Dane

REPORT THIS REVIEW

Review 15 May 2025 Recommended by customer in BS15 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

300 mile house move for contents of a 2 bed terrace, garden contents including large number of pots, and items from a storage site, including removing items from attic. Involved loading removal van on Day 1 and travel to new property and complete unload on Day 2.

"We were very nervous about undertaking such a long distance move with all our possessions but the service we received from Matt and his team was fantastic. Right from the initial visit through to the move itself everything was taken care of and we were kept in touch with what was being done. The whole team worked incredibly hard over the two days of the move and made the move much easier for us.

They were flexible, accommodating and happy to help and deal with questions/concerns. They were clearly taking a lot of care over our furniture, especially down a steep staircase and narrow corridor and everything arrived safely. We ran out of packing boxes (twice!) after underestimating our needs, but Matt�s team delivered more very quickly on both occasions to help keep us on track with packing.

Overall I would highly recommend R & J Removals whom we found to be more competitive on price than national companies and very responsive to our requests. We were keen to use a local firm and they more than justified our choice, delivering a brilliant service and making the moving process much less stressful."

REPORT THIS REVIEW

Review 26 Apr 2025 Recommended by customer in BD20 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removals from Bristol to Yorkshire

"Excellent service all round. Great communications. Top job done by the guys on the lorry! Much appreciated lads!"

REPORT THIS REVIEW

Review 29 Mar 2025 Recommended by customer in BS16 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from a flat (with outdoor stairs and no lift) to a house.

"Great service! They communicated really clearly beforehand and on the day were very prompt and efficient. All friendly and made our moving day easy. Thank you!"

REPORT THIS REVIEW

Review 9 Mar 2025 Recommended by customer in BS16 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Bristol to Weymouth move

"What an amazing team. Myself and my family have been using R&J for years, they have completed at least 6 moves for us! Always super helpful, Matt such a lovely guy. Felt really comfortable around all the guys in my home packing and they moved us in and out super fast. Went above and beyond as they did some extra things which wasn�t part of the move ie moving a fridge freezer and washing machine for us. Great company and service ⭐️⭐️⭐️⭐️⭐️"

Team:
Matt

REPORT THIS REVIEW

Review 8 Mar 2025 Recommended by customer in BS4 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We were moving froma 2 bed to a 4 bed.

"The team supporting our move were so friendly and efficient. They were really easy to work with and they double checked everything. I particularly appreciated how they asked if they could move anything they had placed in our new house. Whilst we were waiting for the keys, the team were easy to keep in touch with. It made the day surprisingly stress-free.

"

Team:
Rob + 2

REPORT THIS REVIEW

Review 6 Mar 2025 Recommended by customer in BS31 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This was a move to a village a short distance from our previous 3 bed home. The access at the new property was via a fairly steep driveway and R&J scoped this out prior to submitting their quotation.

"The quote provided was timely, fair and competitive. We felt assured that all aspects had been covered in the initial visit to provide the quotation. Even before we received the quotation we felt reassured that they were the right company for the job.

We were provided with boxes for us to pack ourselves at a reasonable cost and given advice on how to pack. Matt was very responsive and helpful leading up to our move.

On the day of our move the team of five arrived promptly at 8am and loaded our possessions very quickly and efficiently by 10:30am. The team moved our possessions with care and respect. They also provided protection to floor coverings.

As the team had some spare space on the van they were happy to take a few heavy plant pots that they hadn�t been made aware of. This was much appreciated. At the new property the team did their best to put boxes and furniture where we wanted them and before they left they were keen to make sure there was nothing else we wanted moving to a different spot.

The team were very friendly and worked incredibly hard and we would have no hesitation in recommending them. Overall we feel this represented extremely good value for money."

Team:
Matt and a team of four others.

REPORT THIS REVIEW

Review 17 Feb 2025 Recommended by customer in BS37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Quick and professional

"The guys worked hard to get the house clear in a super quick time. Nothing was too much trouble. We�re even had a problem with the back gate and losing the keys on the morning and one of the guys assisted in sorting the problem.
Even though we received the keys late to our new home the guys helped sort a table for us by screwing it back together.
Highly recommend this company"

REPORT THIS REVIEW

Review 3 Jan 2025 Recommended by customer in BS37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a large country house to a smaller house

"From Matt giving us the initial quote to Rob packing up our items,
I found them helpful, courteous & very hard working.
They were tidy,on time & patient making our move as smooth as it could have been.

"

Team:
All of them

REPORT THIS REVIEW

Review 31 Dec 2024 Recommended by customer in RG2 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 3 bed home to 4th floor flat

"R & J REMOVALS moved me from South Gloucestershire to Reading a month ago, I was so happy with every aspect from the team, fast efficient, polite, friendly and above all I'm disabled and their thoughtfulness was so appreciated. I would definitely recommend them. Thank you Matt,Rob,Ashley & Dave"

Team:
Matt Rob Ashley & Dave

REPORT THIS REVIEW

Review 31 Dec 2024 Recommended by customer in BS16 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

So greatful for the hard work they had to ensure. Bristol to Retford brilliant service and put items in rooms designated on boxes, even putting things away in cupboards. Excellent service and very professional. Highly recommend them.

"Overall excellent service and they took more than was priced without additional charge. Very helpful and went out of their way to make the move less stressful, even if they left the microwave and air fryer behind in the kitchen. 9 out of 10"

REPORT THIS REVIEW

Review 30 Dec 2024 Recommended by customer in BS16 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

1 bedroom flat removal.

"Excellent customer service, really helpful and the removal guys went above and beyond."

Team:
Matt and Dave

REPORT THIS REVIEW

Review 26 Nov 2024 Recommended by customer in BS16 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Moved from 2 properties

"Quote was for move from 3rd floor flat and 1st floor flat to a house.
All received as promised, after a number of changes to date which they dealt with very professionally finally the move date arrived.
The team arrived at 8:00am, cleared 3rd floor flat 8:30am, then cleared 1st floor flat by 9:30am.
(Also found my grand-dads medals and tucked in a drawer for me, something I would of been heart broken if lost or damaged.)
Arrived at the house and unloaded contents placing every box and piece of furniture exactly as requested. No breakages and all done with a smile and good humour, left us at 10:30am, fab-u-lous!
"

Team:
A Team of 3

REPORT THIS REVIEW

Review 18 Nov 2024 Recommended by customer in CB24 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was a long move and downsize.

"It was handled by R&J removals who were patient in splitting items between our new first floor flat and a sytorage unit. The team's professionalism and hard work were greatly appreciatwed."

Team:
Thank you Rob and team

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Review 3 Nov 2024 Recommended by customer in BA14 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Somerset to central Wiltshire

"Second time I have used this company to move in 5 years, no hassle good communication throughout, boys turned up on time and worked extremely hard and we were out by 11.00am and settled in our new house by 4.00pm.

Would thoroughly recommend this company, I hope to never move again but would use them again if i do."

Team:
Matt, forgotten the other lads names

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Review 23 Oct 2024 Recommended by customer in Bs15 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

R&J Removals moved us from a 3 bed terrace to a 4 bed 3 storey home in September.

"They were absolutely amazing. Very fast, careful and respectful. They took care of everything well moving out and then again moving in.
All our things were where we wanted them and they even took time to rebuild our sofa etc.
Our day was smooth and relaxed and could not have gone any better. They were kind, funny, respectful and very very capable.
We had no damage to any items or either house.
I was constantly in awe of them throughout the entire process.
They're super-human! Amazing service and I would absolutely, 100% recommend them to anyone.

I will never forget them and their excellent work."

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Review 10 Oct 2024 Recommended by customer in BS9 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A slightly complicated move as my daughter and I were swapping homes. We only live a mile apart so distance was no problem, but my main concern was timing. We needed 2 crews- one at each property to work together to coordinate the move. Clearly it made sense to have the same firm doing both moves. I approached a couple of companies, but they didn''t have the teams to offer the two simultaneous moves. I then remembered that I''d used R&J Removals 13 years ago when I moved in. R&J could offer 2 teams and the price quoted was reasonable so that gave me the reassurance I needed.

"
From the surveyors visit through to the final handshake at the end of the job, the service we both received from R&J Removals could not be bettered.

I chose to have packers [ many years of experience of moving means that I know how invaluable it is to have this done] but my daughter and her husband chose to do it themselves, not realising just how much work it was to pack up a house when you're 7 months pregnant... Lesson learned!

My team, Matt and Rob, were simply the best. They came and packed on Saturday, then arrived early Monday morning to pack the remaining items and start loading the van. Nothing was too much trouble. They were highly efficient, extremely hardworking and pleasant to have around. I don't mind admitting I was very anxious about everything, but they were so kind and calming. They even went above and beyond and sorted out the Virgin Media connections in both properties.

When the other team needed extra help at their end, Matt and Rob stepped in and helped out.
All in all, it took just over 4 hours to complete both moves. I don't know how they did it- but I am so grateful that I chose R&J."

Team:
Matt and Rob

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Review 23 Sep 2024 Recommended by customer in BS37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move.

"Really great service from start to finish.

Moved at short notice and got a quotation very quickly.

The guys who did the move were really efficient and friendly. Arrived on time and completed the move by early afternoon.

Would definitely recommend R&J Removals."

REPORT THIS REVIEW

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