Britannia Whitby Oliver

31 Hospital Fields Road, Fulford
York
North Yorkshire
YO10 4FS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Britannia Whitby Oliver 9.5/100
98 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 98 reviews since 2014
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From initial contact - arranging a survey and receiving quotation - through to the actual move all the stages were straightforward. Appointments were carried out on time, changes to the original quot...."   more
 
" This was a stressful move for various reasons but the service from Britannia Whitby Olivers could not be faulted. From the initial survey, the quote, the office contacts with Gary and the guys who rem...."   more
 
" The team were very professional,arrived on time, polite, coulden't help you enough. Nothing was too much trouble. Made the moving day very easy and a pleasant experience. Can't recommend them enough...."   more
 
" Team on the day were excellent despite restrictions on place. Helpful, friendly and capable"   more
 
 
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Customer Reviews
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Review 22 Mar 2021
Recommended by customer in HG2

 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving between houses. Completely satisficed with service; excellent team of 4 - careful, friendly and hard working. Packing of breakable items went without hitch and nothing broken after unpacking. Furniture (beds and settee) dismantled and re-built.
 
Cost: £1400
 

"From initial contact - arranging a survey and receiving quotation - through to the actual move all the stages were straightforward. Appointments were carried out on time, changes to the original quotation were handled quickly. All the personnel involved were just right for the move; they worked well as a team and were careful in handling our property. No complaints or suggestions for improvement."
 
 
Team:
Neil Peace and all his colleagues were great.
 
 
 


Review 10 Oct 2020
Recommended by customer in BD23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out of a village 10 miles from Scarborough, the day before we exchanged contracts and completed and into storage as our purchase wasn''t completed. Instead of an expected 3 weeks our move out of storage and into our new home near Skipton took place over 7 weeks later. The move was out of a 4 bedroom detached house with double garage to a similar property. The price below does not include insurance or storage which came to £578 for 7 weeks for 5 containers, a very competitive storage charge.
 
Cost: £1592
 

"This was a stressful move for various reasons but the service from Britannia Whitby Olivers could not be faulted. From the initial survey, the quote, the office contacts with Gary and the guys who removed us, especially Rich, all aspects of the service was first class. Polite, helpful, careful, attention to detail and efficient. Just what you need at one of life's more stressful times. We would unreservedly recommend them as for removals.
PS the one item that was forgotten to be picked up from storage was a set of ladders. These were delivered from York to Skipton the next week!!"
 
 
Team:
Gary in the office. Rich was the driver/supervisor on both journeys with two men on the removal out and one man on the move in but UI have forgotten their names, they were ALL great.
 
 
 


Review 30 Sep 2020
Recommended by customer in BB7
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Pickering to Clitheroe

"The team were very professional,arrived on time, polite, coulden't help you enough. Nothing was too much trouble. Made the moving day very easy and a pleasant experience. Can't recommend them enough."
 
 
Team:
Richard, Phil and Darren
 
 
 


Review 3 Jul 2020
Recommended by customer in LE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Team on the day were excellent despite restrictions on place. Helpful, friendly and capable"
 
 
 
 


Review 26 Jun 2020
Recommended by customer in DL10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 2 flats into 1
 
Cost: £1100
 

"The whole move was handled professionally"
 
 
 
 


Review 25 Jun 2020
Recommended by customer in YO23
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was a straightforward transfer of household goods from one side of York to the other. We did the packing and as such the move just covered the loading, unloading and transportation of goods.
 
Cost: £888
 

"I was very impressed with how they worked; they were friendly, polite, professional and hard-working throughout. Having used Pickfords previously I would have no hesitation in recommending your team to any future movers ahead of them, you were far more professional, caring of our goods and also a far more friendly and helpful team to work with."
 
 
 
 


Review 25 Feb 2020
Recommended by customer in LS22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from house to store on two separate dates, then from store to new house on single day a week later.

"Due to delays in our buyer exchanging contracts we lost our original moving dates as we couldn't commit without a firm purchasing contract. Hence the split move but the Company was very cooperative in arranging new dates and were very efficient and helpful throughout.

We had some really heavy and awkward pieces but the teams coped very well with the whole thing and remained cheerful all the way through. The final removal from our old property was, due to the delay, on the day we had to leave the house and the team worked swiftly and tirelessly to get the job done.

They were very polite, all introduced themselves and always were vocally appreciative of the cups of tea!

"
 
 
Team:
Neil, Toddy, Phil, Rich
 
 
 


Review 11 Feb 2020
Recommended by customer in YO61
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move from the centre of York to a village.
 
Cost: £6000
 

"Packing and loading took 5 days with the lorries parked in a difficult City centre roadside location and unloading took 3 days in a much more accessible location. This is the second move Britannia have done for us in 6 years with both moves planned well and completed without drama. The staff are polite and considerate and a pleasure to work with. Would recommend without hesitation."
 
 
Team:
Neil
 
 
 


Review 11 Feb 2020
Recommended by customer in YO61
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move from the centre of York to a village.
 
Cost: £6000
 

"Packing and loading took 5 days with the lorries parked in a difficult City centre roadside location and unloading took 3 days in a much more accessible location. This is the second move Britannia have done for us in 6 years with both moves planned well and completed without drama. The staff are polite and considerate and a pleasure to work with. Would recommend without hesitation."
 
 
Team:
Neil
 
 
 


Review 9 Jan 2020
Recommended by customer in YO8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service from start to finish. My removal guys were top drawer.

"Our two removal men, Rich and Wayne were extremely professional and we were very happy with their service. In fact, the whole service from jobs visit from Charles to the final item safely deposited in our new house, we had an excellent service. Rich and Wayne were very clean, well organised, super helpful and genuinely top guys!"
 
 
Team:
Rich and Wayne
 
 
 


Review 4 Dec 2019
Recommended by customer in YO26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved next door which was down a lane!

"A very enjoyable experience."
 
 
Team:
Phil, Rich and Wayne?
 
 
 


Review 29 Nov 2019
Recommended by customer in YO31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move took place as scheduled. The staff were friendly, efficient and helpful.
 
Cost: £850
 

"Just very satisfied"
 
 
 
 


Review 26 Sep 2019
Recommended by customer in YO24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move within the York area. No unusual furniture or personal effects.
 
Cost: £20000
 

"Moving is normally a stressful experience. However the team allocated to our move de-stressed the entire experience. They were courtious and extremely hard working. We were also lucky to have 5 workers allocated to the packing and moving. We had complete confidence there would be no breakages, which proved to be the case. In short we relaxed whilst the team got on with their job. It was a Friday move and we didn't get the keys and access the house until 3.30pm. However there were no complaints, even though 2 of the team waited in the van outside the property in excess of 3 hours. It was an all round excellent team effort. The team clearly got on well with each other."
 
 
Team:
Toddy, Rich
 
 
 


Review 12 Jul 2019
Recommended by customer in HG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from store in York back to house in Harrogate

"I have used Whitby Oliver of York on several occasions for removal and storage. They are very competitively priced, offer a very efficient service and easy to deal with."
 
 
 
 


Review 12 Jul 2019
Recommended by customer in NN3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From York to Northampton, across 2 days (day 1 load and day 2 unload)
 
Cost: £1600
 

"We were delighted with the service from Whitby Oliver, right from the start of the process with a friendly and efficient visit from Charles to quote, to Gary in the office who was really helpful and reassuring about making the detailed arrangements for our move over 2 days, to the crew of Rich, Phil and Shaun who were truly stars and are fantastic representatives for the company. Nothing was too much trouble for the guys who all went above and beyond to make our move really smooth and hassle-free, well done all 11/10"
 
 
Team:
Charles, Gary, Rich, Phil, Shaun
 
 
 


Review 11 Jul 2019
Recommended by customer in PA29
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ours was a move to storage, followed by more than 2 years building a house on the West Coast of Scotland. The subsequent shift of our belongings from storage to site was made more interesting because the ‘site’ was still very much that.....a building site.

"Helpful, courteous, punctual and prepared to communicate. From our perspective, this all worked well on the basis of ‘we pay when you ask’ and ‘you deliver what and when you say’. No confusing messaging, no unnecessary sales pitch, just the job as required.

The bonus for us, on both collection and delivery was the attitude of the folk doing the real work of moving. Interesting, interested.....but also enjoyable just to talk to."
 
 
 
 


Review 18 Jun 2019
Recommended by customer in YO8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house in February into store for three and a half months. Large number of books, paintings and crockery to pack and store. Slight downsize to new house.

"We were very impressed with the teams who came to pack and upload our things to store and then to move our things into our new house. Both teams were very pleasant, well mannered, very careful and very helpful. They got on with the job skilfully, efficiently and very carefully. We were extremely impressed with the care taken, every last breakable item was carefully packed and stored. On unpacking nothing was damaged or broken. When unpacking the team were very obliging to move furniture to where we wanted it to be and to move it again if we decided to move it somewhere else.
All in all the experience was very positive and throughout we felt confident that all our possessions were being well looked after. Thankyou for your care."
 
 
Team:
Rich, Neil Spence
 
 
 


Review 16 Jun 2019
Recommended by customer in LE2

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing! Move from a 4 bedroom house to a 2 bedroom first floor flat. Massive downsizing but I had culled a lot of items prior to the move day.
 
Cost: £1600
 

"The move took place over 2 days. One to move out and one to travel and move in. The whole team was polite, efficient, friendly and helpful. I had used Britannia Whitby Oliver once before so had first hand experience of their efficiency and care. The team just got on with the job. I used the packing service and I am so glad I did. It would have taken me weeks and would have been nowhere as safely packed as the job the team did. When delivering the furniture the team referred to me before placing the furniture and once or twice I got it wrong but they moved the items without any complaints.
I think the fact that I have used this firm twice now speaks for itself. I would definitely recommend them."
 
 
Team:
Rich
 
 
 


Review 30 Apr 2019
Recommended by customer in Yo1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed terrace to a small appartment
 
Cost: £525
 

"Have used you over many years so was confident it would be great! A big thank you to Phil and rich who were amazing! Thanks Gary for a very smooth move."
 
 
Team:
Rich and Phil.
 
 
 


Review 17 Feb 2019
Recommended by customer in YO19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of furniture with Fragile packing by removal company plus insurance and supply of packing materials

"Very satisfied with the way the move went. We had not moved for 43 years so not looking forward to to the actual move. However it went extremely well and the guys were brilliant. Very professional packing and nothing was too much trouble. Would recommend this company to anyone needing to move,"
 
 
Team:
Neil, Rich, Simon, Shaun, Pete
 
 
 

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