Britannia Whitby Oliver

31 Hospital Fields Road, Fulford
York
North Yorkshire
YO10 4FS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Britannia Whitby Oliver 9.5/10
92 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 92 reviews since 2014
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Due to delays in our buyer exchanging contracts we lost our original moving dates as we couldn't commit without a firm purchasing contract. Hence the split move but the Company was very cooperative ...."   more
 
" Packing and loading took 5 days with the lorries parked in a difficult City centre roadside location and unloading took 3 days in a much more accessible location. This is the second move Britannia hav...."   more
 
" Packing and loading took 5 days with the lorries parked in a difficult City centre roadside location and unloading took 3 days in a much more accessible location. This is the second move Britannia hav...."   more
 
" Our two removal men, Rich and Wayne were extremely professional and we were very happy with their service. In fact, the whole service from jobs visit from Charles to the final item safely deposited in...."   more
 
 
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Customer Reviews
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Review 25 Feb 2020
Recommended by customer in LS22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from house to store on two separate dates, then from store to new house on single day a week later.

"Due to delays in our buyer exchanging contracts we lost our original moving dates as we couldn't commit without a firm purchasing contract. Hence the split move but the Company was very cooperative in arranging new dates and were very efficient and helpful throughout.

We had some really heavy and awkward pieces but the teams coped very well with the whole thing and remained cheerful all the way through. The final removal from our old property was, due to the delay, on the day we had to leave the house and the team worked swiftly and tirelessly to get the job done.

They were very polite, all introduced themselves and always were vocally appreciative of the cups of tea!

"
 
 
Team:
Neil, Toddy, Phil, Rich
 
 
 


Review 11 Feb 2020
Recommended by customer in YO61
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move from the centre of York to a village.
 
Cost: £6000
 

"Packing and loading took 5 days with the lorries parked in a difficult City centre roadside location and unloading took 3 days in a much more accessible location. This is the second move Britannia have done for us in 6 years with both moves planned well and completed without drama. The staff are polite and considerate and a pleasure to work with. Would recommend without hesitation."
 
 
Team:
Neil
 
 
 


Review 11 Feb 2020
Recommended by customer in YO61
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move from the centre of York to a village.
 
Cost: £6000
 

"Packing and loading took 5 days with the lorries parked in a difficult City centre roadside location and unloading took 3 days in a much more accessible location. This is the second move Britannia have done for us in 6 years with both moves planned well and completed without drama. The staff are polite and considerate and a pleasure to work with. Would recommend without hesitation."
 
 
Team:
Neil and the team
 
 
 


Review 9 Jan 2020
Recommended by customer in YO8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service from start to finish. My removal guys were top drawer.

"Our two removal men, Rich and Wayne were extremely professional and we were very happy with their service. In fact, the whole service from jobs visit from Charles to the final item safely deposited in our new house, we had an excellent service. Rich and Wayne were very clean, well organised, super helpful and genuinely top guys!"
 
 
Team:
Rich and Wayne
 
 
 


Review 4 Dec 2019
Recommended by customer in YO26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved next door which was down a lane!

"A very enjoyable experience."
 
 
Team:
Phil, Rich and Wayne?
 
 
 


Review 29 Nov 2019
Recommended by customer in YO31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move took place as scheduled. The staff were friendly, efficient and helpful.
 
Cost: £850
 

"Just very satisfied"
 
 
 
 


Review 26 Sep 2019
Recommended by customer in YO24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move within the York area. No unusual furniture or personal effects.
 
Cost: £20000
 

"Moving is normally a stressful experience. However the team allocated to our move de-stressed the entire experience. They were courtious and extremely hard working. We were also lucky to have 5 workers allocated to the packing and moving. We had complete confidence there would be no breakages, which proved to be the case. In short we relaxed whilst the team got on with their job. It was a Friday move and we didn't get the keys and access the house until 3.30pm. However there were no complaints, even though 2 of the team waited in the van outside the property in excess of 3 hours. It was an all round excellent team effort. The team clearly got on well with each other."
 
 
Team:
Toddy, Rich
 
 
 


Review 12 Jul 2019
Recommended by customer in HG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from store in York back to house in Harrogate

"I have used Whitby Oliver of York on several occasions for removal and storage. They are very competitively priced, offer a very efficient service and easy to deal with."
 
 
 
 


Review 12 Jul 2019
Recommended by customer in NN3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From York to Northampton, across 2 days (day 1 load and day 2 unload)
 
Cost: £1600
 

"We were delighted with the service from Whitby Oliver, right from the start of the process with a friendly and efficient visit from Charles to quote, to Gary in the office who was really helpful and reassuring about making the detailed arrangements for our move over 2 days, to the crew of Rich, Phil and Shaun who were truly stars and are fantastic representatives for the company. Nothing was too much trouble for the guys who all went above and beyond to make our move really smooth and hassle-free, well done all 11/10"
 
 
Team:
Charles, Gary, Rich, Phil, Shaun
 
 
 


Review 11 Jul 2019
Recommended by customer in PA29
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ours was a move to storage, followed by more than 2 years building a house on the West Coast of Scotland. The subsequent shift of our belongings from storage to site was made more interesting because the ‘site’ was still very much that.....a building site.

"Helpful, courteous, punctual and prepared to communicate. From our perspective, this all worked well on the basis of ‘we pay when you ask’ and ‘you deliver what and when you say’. No confusing messaging, no unnecessary sales pitch, just the job as required.

The bonus for us, on both collection and delivery was the attitude of the folk doing the real work of moving. Interesting, interested.....but also enjoyable just to talk to."
 
 
 
 


Review 18 Jun 2019
Recommended by customer in YO8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house in February into store for three and a half months. Large number of books, paintings and crockery to pack and store. Slight downsize to new house.

"We were very impressed with the teams who came to pack and upload our things to store and then to move our things into our new house. Both teams were very pleasant, well mannered, very careful and very helpful. They got on with the job skilfully, efficiently and very carefully. We were extremely impressed with the care taken, every last breakable item was carefully packed and stored. On unpacking nothing was damaged or broken. When unpacking the team were very obliging to move furniture to where we wanted it to be and to move it again if we decided to move it somewhere else.
All in all the experience was very positive and throughout we felt confident that all our possessions were being well looked after. Thankyou for your care."
 
 
Team:
Rich, Neil Spence
 
 
 


Review 16 Jun 2019
Recommended by customer in LE2

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing! Move from a 4 bedroom house to a 2 bedroom first floor flat. Massive downsizing but I had culled a lot of items prior to the move day.
 
Cost: £1600
 

"The move took place over 2 days. One to move out and one to travel and move in. The whole team was polite, efficient, friendly and helpful. I had used Britannia Whitby Oliver once before so had first hand experience of their efficiency and care. The team just got on with the job. I used the packing service and I am so glad I did. It would have taken me weeks and would have been nowhere as safely packed as the job the team did. When delivering the furniture the team referred to me before placing the furniture and once or twice I got it wrong but they moved the items without any complaints.
I think the fact that I have used this firm twice now speaks for itself. I would definitely recommend them."
 
 
Team:
Rich
 
 
 


Review 30 Apr 2019
Recommended by customer in Yo1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed terrace to a small appartment
 
Cost: £525
 

"Have used you over many years so was confident it would be great! A big thank you to Phil and rich who were amazing! Thanks Gary for a very smooth move."
 
 
Team:
Rich and Phil.
 
 
 


Review 17 Feb 2019
Recommended by customer in YO19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of furniture with Fragile packing by removal company plus insurance and supply of packing materials

"Very satisfied with the way the move went. We had not moved for 43 years so not looking forward to to the actual move. However it went extremely well and the guys were brilliant. Very professional packing and nothing was too much trouble. Would recommend this company to anyone needing to move,"
 
 
Team:
Neil, Rich, Simon, Shaun, Pete
 
 
 


Review 4 Dec 2018
Recommended by customer in YO10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
first class service, from quote to removal day

"Customer Service at its very finest"
 
 
Team:
Mike, Stuart and Richard
 
 
 


Review 15 Nov 2018
Recommended by customer in YO32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within York from a 3 bedroom semidetached to a 3 bedroom bungalow. Packing and part loading on day 1; move completed on day 2.
 
Cost: £1200
 

"The man that visited my house to do the quotation was polite and discrete. He took detailed notes of all the contents of my house, garage and garden to ensure the right sized vehicle and packing materials were available and to avoid any possible hitches. Packing and loading on day 1 was done by a 3-man team all of whom were polite, considerate, cheerful and worked as quickly as possible without causing stress.The washing machine was disconnected for me ready for the move. On day two, two of the original team returned to finish packing and loading and all work was completed in good time for me to clean the house for my buyers while I waited for the solicitor to call to confirm completion had taken place. They left with my belongings and we agreed I would call once completion was confirmed. Before I arrived at the new property they had already (with my agreement) unloaded the garden furniture, pots and ornaments placing them in points of the garden that I would have chosen myself. When I arrived they unloaded the rest of my belongings and reassembled my beds.Two more men turned up to help finish the work which they did my mid-afternoon. They plumbed in my washing machine for me and connected the tumble dryer to the vent in the garage. I provided tea, coffee and biscuits and tipped all the crew. Only a few minor damages; chip to the side of my desk, some light scratches on a table and a dent in an old metal bin but nothing significant. No items were broken and all had been carefully packed. I was sad to see them leave as the choice to move was difficult after 22 years at my old house but it was time to start again. I would recommend Britannia to others."
 
 
Team:
MIke Bird, Neil, Sean, Simon, Rich, Pete
 
 
 


Review 1 Nov 2018
Recommended by customer in YO10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of books, a piano, usual household items including white goods and sofa, lots of paintings. Moving out of storage.
 
Cost: £870
 

"A very helpful set of people who worked hard and tirelessly to make our move as un-stressful as possible. Clear from the start about the scale and likely costs, they were both hugely helpful but also good-humoured both in clearing our house and in unpacking at the other end. Our more delicate items were treated with care, in particular several paintings, and the piano was moved with a speed and ease that I would scarcely have thought possible. It's my firm hope that we won't be moving again for some time, but if we do I'd certainly use Britannia Olivers again."
 
 
Team:
I wish I could remember!
 
 
 


Review 18 Sep 2018
Recommended by customer in Yo31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from York to Norwich (nearly 200 miles). I booked a complete packing service with loading and delivering, which took three days in all.

"The entire service was absolutely excellent. All aspects from initial quotation at the sale house through to driving the empty vehicle away from the purchase house were handled entirely professionally - efficient, clear, fuss-free and completely competent. And at the time of the actual move which took three days, the crew were everything one could hope for at such a stressful time. They were experienced, punctual, calm, well-organised,careful,helpful and entirely cheerful even though I'm sure some things drove them mad. And not a single breakage or loss! I wouldn't hesitate to employ you again should I have the opportunity and I would like to thank you all for your part in a very successful move."
 
 
Team:
Scott and friends
 
 
 


Review 24 May 2018
Recommended by customer in YO26
 My Age: 60 - 69 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a three-bedroom semidetached house in Bishopthorpe, to a two-bedroom detached bungalow in Acomb.
 
Cost: £750
 

"The team arrived just before 08.30, and did a first class job in loading the lorry quickly, efficiently and with care. The men were friendly, polite and very professional. We were all loaded up by 11.30, and they were waiting for me when I retuned from picking up the keys for our new property. Nothing was too much trouble for them, they went "over and above" to make sure that everything smoothly. We would certainly recommend you to anyone we know that are thinking of moving."
 
 
Team:
Toddy, Scott
 
 
 


Review 20 Apr 2018
Recommended by customer in G83
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving from North Yorkshire to the West of Scotland. A long way!
 
Cost: £2800
 

"There were different people who came to pack my household & garden items. Every employee was professional & respectful of me. They were also very kind & understanding of my anxieties regarding the move.
The employees worked very, very hard, but never failed to professionally complete the task."
 
 
Team:
Scott, Toddy & fellow workers.
 
 
 

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