Broadland Windows Ltd

148 Hellesdon Park Road, Drayton High Road
Norwich
Norfolk
NR6 5DR

Replacement Doors/Windows & Conservatories

Listed under:  Conservatories, Doors, Double Glazing, Windows / Window Fitters
99% recommended   Rating 9.6/10
530 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 530 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very well made and the fitting team were excellent. All work done to a high standard. "   more
 
" Have used this company several times and again they were the best value for money from the quotes we received. From the sales person to the fitters, the staff were friendly informative and not pushy. ...."   more
 
" All work was carried out to the high standard that I have always received from Broadland."   more
 
" Very happy with every aspect of Broadland's service and quality of the windows. "   more
 
About Us


Broadland Windows & Conservatories was established in 1974.

We manufacture all hardwood & aluminum products ourselves and hand-finish all items so that bespoke trims, inner window boards and the like will be a perfect match. Our uPVC system offers stylish sight lines and high security at an affordable price.

With Broadland Windows you will benefit from an unrivalled level of choice. Our professional advisor's help you choose the best options for enhancing your property and its value. You can choose from a wide range of colours, mouldings, handles and glazing.

We are members of FENSA and the GGF and we operate from our Norwich showroom and factory. All our installers hold MTC Cards which is Regulation from 1st June 2015.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 99%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 12
arrived 8
attention 7
Broadland 77
class 11
clean 19
customer 12
delighted 21
door 16
doors 12
efficient 27
efficiently 12
excellent 110
finish 21
finished 11
fitted 11
Fitter 16
fitters 24
fitting 18
friendly 43
Good 93
great 17
happy 30
hard 15
helpful 33
highly 17
initial 17
installation 48
old 12
pleased 60
polite 25
problems 11
product 40
products 14
professional 54
quality 70
Really 12
recommend 42
recommended 11
sales 16
satisfied 33
Second 14
service 107
standard 23
team 26
Thank 17
tidy 35
window 22
windows 123
workmanship 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 12 Jul 2019
Recommended by customer in IP31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 set of bifold patio doors.
 
Cost: £3579

"Very well made and the fitting team were excellent. All work done to a high standard. "
 
 
 
 
 
 


Review 10 Jul 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A bay window to the front of the house with double glazing, lock and laminated glass.
 
Cost: £1790

"Have used this company several times and again they were the best value for money from the quotes we received. From the sales person to the fitters, the staff were friendly informative and not pushy. A great job which went smoothly. "
 
 
 
 
 
 


Review 18 Jun 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows to garage.
 
Cost: £1300

"All work was carried out to the high standard that I have always received from Broadland."
 
 
 
 
 
 


Review 7 Jun 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 x Aluminium D/G windows replacing original crittall metal windows
 
Cost: £6380

"Very happy with every aspect of Broadland's service and quality of the windows. "
 
 
 
 
 
 


Review 2 Jun 2019
No Recommendation by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1806

"Should have asked us whether you could put a stew (sign) through our fence before doing it. "
 
 
 
 
 
 


Review 20 May 2019
Recommended by customer in IP18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of windows and doors.
 
Cost: £18146

"High quality windows and doors and exceptional work force. Impressive service and design and manufacture of windows and door. "
 
 
 
 
 
 


Review 9 May 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace front door and side window to porch.
 
Cost: £3000
 
 
 
 


Review 8 May 2019
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new window.
 
Cost: £1600

"Completely happy"
 
 
 
 
 
 


Review 23 Apr 2019
Recommended by customer in NR6
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove and fit a new back door.
 
Cost: £950

"Prompt on time
Good clean job done
Thank you. "
 
 
 
 
 
 


Review 21 Mar 2019
Recommended by customer in NR21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 4 sash windows new front door 2 new other windows.
 
Cost: £10100

"Really easy and honest to deal with. The do what they say they are going to do and keep you fully informed. "
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of Bi-fold doors
 
Cost: £3120
 
 
 
 


Review 18 Mar 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4378

"Second time I have used B.W both times satisfied with the work and how it was done. "
 
 
 
 
 
 


Review 11 Mar 2019
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new windows.
 
Cost: £4950

"Very good service, professional, efficient, excellent product, good advice on options available, Very pleased with the work and the product."
 
 
 
 
 
 


Review 26 Jan 2019
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 5 upvc windows and a set of French windows with powder coated aluminium windows and a 3-panel bi-fold door. Replace a upvc front door and 2 side panels with a composite front door and side panels. Replace a upvc back door with a composite ''stable-style'' door. Dismantle and remove an unwanted conservatory.
 
Cost: £12400
 

"The appearance, quality and functionality is fantastic and even exceeded our expectations. The two gentlemen who provided the fitting service were completely professional and so hard-working during some pretty miserable weather. They took great care to clean up after finishing each day and I honestly can't fault the quality of their work. All the areas where 'New meets old' have been perfectly matched and blended together."
 
 
Team:
Sorry I can't remember.
 
 
 


Review 25 Jan 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 3 dormer bedroom windows and cladding.
 
Cost: £3769

"Work done to a high standard and fitters worked efficiently and with tidiness."
 
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace one window
 
Cost: £450

"First class customer service and workmanship"
 
 
 
 
Team:
David Lee
 
 
 


Review 7 Jan 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
4 replacement windows rear door.
 
Cost: £6859
 
 
 
 


Review 3 Jan 2019
Recommended by customer in IP17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install two wooden windows.
 
Cost: £1874
 
 
 
 


Review 2 Dec 2018
Recommended by customer in NR13
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5750

"Very pleased with the doors. Clean and tidy workers. "
 
 
 
 
 
 


Review 29 Nov 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Five new double - glazed windows - three were Sash windows, and two were casement.
 
Cost: £5580

"A really excellent company, their pricing is clear and reasonable - no "negotiation", no "Special offers". The windows are good quality, attractive, and well - finished on the inside. My neighbours, who used other companies, are quite jealous!"
 
 
 
 
Team:
Nathan
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1