Broadland Windows Ltd

148 Hellesdon Park Road, Drayton High Road
Norwich
Norfolk
NR6 5DR

Replacement Doors/Windows & Conservatories

Listed under:  Conservatories, Conservatory roofs, Doors, Double Glazing, Replacement Windows, UPVC Windows & Doors, windows - Aluminium, windows - Timber, Windows / Window Fitters
99% recommended   Rating 9.6/10
546 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 546 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Please see e-mail sent following completion For any further work you will be first call."   more
 
" Windows communication and fitting are all excellent. The fitters are thoroughly professional, polite, clean and work diligently. This is the second time we're used broadland, and wouldn't hesitate to...."   more
 
" Excellent. "   more
 
" Timely workmanship and good tidying when done. "   more
 
About Us


Broadland Windows & Conservatories was established in 1974.

We manufacture all hardwood & aluminum products ourselves and hand-finish all items so that bespoke trims, inner window boards and the like will be a perfect match. Our uPVC system offers stylish sight lines and high security at an affordable price.

With Broadland Windows you will benefit from an unrivalled level of choice. Our professional advisor's help you choose the best options for enhancing your property and its value. You can choose from a wide range of colours, mouldings, handles and glazing.

We are members of FENSA and the GGF and we operate from our Norwich showroom and factory. All our installers hold MTC Cards which is Regulation from 1st June 2015.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 99%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 12
broadland 79
class 12
clean 20
customer 12
delighted 22
door 17
doors 14
efficient 28
efficiently 12
excellent 115
finish 23
finished 11
fitted 12
fitter 17
fitters 26
fitting 21
friendly 43
good 94
Great 18
happy 30
hard 16
helpful 33
highly 17
impressed 11
initial 17
installation 49
mess 11
old 12
pleased 60
polite 26
problems 11
product 42
products 14
professional 56
quality 72
quickly 11
really 12
recommend 44
recommended 12
sales 16
satisfied 33
second 15
service 108
standard 25
team 28
tidy 36
window 23
windows 127
workmanship 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 26 Nov 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of front and rear doors and 3 windows.
 
Cost: £4970

"Please see e-mail sent following completion
For any further work you will be first call."
 
 
 
 
Team:
Malcolm Reese
 
 
 


Review 26 Nov 2019
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced 8 double glazed UPVC windows with new powder coated aluminium windows.
 
Cost: £5900

"Windows communication and fitting are all excellent. The fitters are thoroughly professional, polite, clean and work diligently.
This is the second time we're used broadland, and wouldn't hesitate to recommend them to others. "
 
 
 
 
 
 


Review 7 Nov 2019
Recommended by customer in NR28
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace patio doors replace bathroom window
 
Cost: £4670

"Excellent. "
 
 
 
 
Team:
Sheila Michael
 
 
 


Review 4 Nov 2019
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5x replacements wood frame, double glazed windows to listed specifications.
 
Cost: £6390

"Timely workmanship and good tidying when done. "
 
 
 
 
 
 


Review 14 Oct 2019
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1130

"1st class, from start to finish. "
 
 
 
 
 
 


Review 1 Oct 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door
 
Cost: £1457

"Great"
 
 
 
 
 
 


Review 10 Sep 2019
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 6 windows and front door.
 
Cost: £8000

"Broadland installed Bi-fold doors and new windows to the back of my house a few months ago. I was so impressed by the quality of the product and installation that I decided to replace the remaining windows and door. My house is much warmer now, the team were efficient and the house was left immaculate. I would recommend this company without reservation. "
 
 
 
 
 
 


Review 2 Sep 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom windows replaced
Scaffolding arranged as windows above a plastic conservatory roof.
 
Cost: £1411

"The windows were fitted quickly and no mess left. It was all completed by early afternoon. Must have been hard work for the fitters as it was one of the hottest days of the year. It was useful to have the scaffolding up a few days earlier as we were able to access the wall above the conservatory to re-point the brick work. "
 
 
 
 
 
 


Review 27 Aug 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1826
 
 
 
 


Review 21 Aug 2019
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement aluminium windows.
 
Cost: £9850
 
 
 
 


Review 19 Aug 2019
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting 4 hardwood windows double glazed.
 
Cost: £2592

"Excellent product and superb fitting requiring no remedial internal decoration/painting. Used several times before so fully recommended on quality and value. "
 
 
 
 
 
 


Review 16 Aug 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 8 windows and 2 external doors.
 
Cost: £11710

"The work was carried out to our complete satisfaction.

Because of work being done in tandem the sitting room window inside is to be completed in early October.

However we are delighted with the standard of work carried out to replace the remaining windows and doors and I am sure that the completion of the setting room window will be of the same very high standard. "
 
 
 
 
 
 


Review 14 Aug 2019
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 5 windows.
 
Cost: £5095

"I could not have wished for a better service. "
 
 
 
 
Team:
Lee Howes David Yallop
 
 
 


Review 14 Aug 2019
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New composite front door panels.
 
Cost: £1940

"Very professional fitter.
Excellent finish and very tidy. "
 
 
 
 
 
 


Review 22 Jul 2019
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1560
 
 
 
 


Review 19 Jul 2019
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3500
 
 
 
 


Review 12 Jul 2019
Recommended by customer in IP31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 set of bifold patio doors.
 
Cost: £3579

"Very well made and the fitting team were excellent. All work done to a high standard. "
 
 
 
 
 
 


Review 10 Jul 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A bay window to the front of the house with double glazing, lock and laminated glass.
 
Cost: £1790

"Have used this company several times and again they were the best value for money from the quotes we received. From the sales person to the fitters, the staff were friendly informative and not pushy. A great job which went smoothly. "
 
 
 
 
 
 


Review 18 Jun 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows to garage.
 
Cost: £1300

"All work was carried out to the high standard that I have always received from Broadland."
 
 
 
 
 
 


Review 7 Jun 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 x Aluminium D/G windows replacing original crittall metal windows
 
Cost: £6380

"Very happy with every aspect of Broadland's service and quality of the windows. "
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1