North East Contracts

Unit 14 Matthew Kerr Place, Kirkton Industrial Estate
Arbroath
Angus
DD11 3AX

Roofers

Listed under:  Cladding, Roofers / Roofing
96% recommended   Rating North East Contracts 9.5/100
25 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 25 reviews since 2009
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed
 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy
 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional
 
Value 9.4/10 Value Rating 9.4
The price represents value for money
 
 
 
Recent Reviews 
 
" Excellent company to deal with & first class job completed to our satisfaction."   more
 
" A very clean, tidy and professional job and quick to return to deal with very minor problem."   more
 
" Looks like a job well done so far waiting till its rains heavy to see if it is not leaking."   more
 
" The work was carefully done with a very high standard of finish."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
good 3
leaking 2
like 2
NEC 3
number 2
problem 2
professional 3
reliable 2
requirements 2
roofing 2
satisfied 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Nov 2012
Recommended by customer in DD11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacements fascias and soffits.
 

"Excellent company to deal with & first class job completed to our satisfaction."
 
 
 
 
 
 

Review 19 Jun 2012
Recommended by customer in DD10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Overlay existing felt flat roof with new Dryseal GRP fibre glass roofing system, 50, insulating board & vapour control.
 
 
 
 
 

Review 20 Nov 2010
Recommended by customer in KY11
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Dryseal roof with lead roll effect.
 
 
 
 
 

Review 24 Sep 2010
Recommended by customer in AB31
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement full roof.
 
 
 
 
 

Review 20 Aug 2010
Recommended by customer in PH15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Added GRP roof and installation to flat roof.
 

"A very clean, tidy and professional job and quick to return to deal with very minor problem."
 
 
 
 
 
 

Review 5 Aug 2010
Recommended by customer in DD11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Roof
 
 
 
 
 

Review 14 Jul 2010
Recommended by customer in AB23
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Dry seal to garage roof. Stripped off existing roof back to joists replaced deck with 18mm plywood board & 50mm insulation.
 

"Looks like a job well done so far waiting till its rains heavy to see if it is not leaking."
 
 
 
 
 
 

Review 6 Jul 2010
Recommended by customer in DD11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Metal lad roof on top of existing cement asbestos roof.
 

"The work was carefully done with a very high standard of finish."
 
 
 
 
 
 

Review 2 Jul 2010
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Mar 2010
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Wall cladding
 

"Very professionally carried out with minimum disruption."
 
 
 
 
 
 

Review 15 Mar 2010
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Recover flat roof above factory kitchen.
 

"Reliable friendly company."
 
 
 
 
 
 

Review 13 Aug 2009
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair roof, clear guttering.
 
 
 
 
 

Review 5 Aug 2009
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Investigate cause of a leak in my roof & rectify the fault.
 

"Very impressed by the companies prompt attention and professional help. I would happily recommend them to others."
 
 
 
 
 
 

Review 1 Aug 2009
Recommended by customer in DD11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Re-roofing a works garage roof with profiled cladding.
 

"Very efficient and good quality job done on site."
 
 
 
 
 
 

Review 11 Jun 2009
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Roofing excellent work I recommended straight away & they also provided an excellent service two my friend as well 5 star service.
 

"5 star highly recommended not all roofing contractors, are bad this ones great."
 
 
 
 
 
 

Review 13 May 2009
Recommended by customer in DD10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Flat roof on extension to flat to strip & re-roof with dry seal fiber glass roof system.
 

"Every time it rained, water leaked into house. Over the years we had different firms re-sealing joins ands even had half re-roofed. When we got NEC, they advised fiberglass would be best. But they wanted to know where roof was leaking, so stripped the ceiling inside and got to the bottom of the problem. We are forever grateful and would like say that they took our problem and made it theirs and solved it."
 
 
 
 
 
 

Review 6 May 2009
Recommended by customer in DD10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Re-roof flat roof.
 

"Satisfied so far."
 
 
 
 
 
 

Review 29 Apr 2009
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace 64 metres of gutter along side of factory.
 

"Used NEC before, they are flexible to our requirements."
 
 
 
 
 
 

Review 27 Apr 2009
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Facia & soffits (done 2004), garage roof (Nov 2004).
 

"Work carried out as per our requirements – North East contracts carried on from to roofing services, we had work done by them May 2001."
 
 
 
 
 
 

Review 25 Apr 2009
Recommended by customer in PH1
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"I have been satisfied with the work undertaken on our building by NEC. They turned up when arranged and followed all safety procedures for the building."
 
 
 
 
 
 
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