Henry Harvey Roofing Ltd

15F York Street
Ayr
South Ayrshire
KA8 8AN

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 9.7/10
214 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 214 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very difficult access he did a great job working around this, very clean and tidy workmen. "   more
 
" Henry came round to look at my roof following a leak in my bedroom. He advised that the whole roof was in a bad state of repair and that he couldn’t recommend patching it. The roof was the original on...."   more
 
" We discussed the project in some detail with Henry and Beine returning customers we were happy with all the information and advice. He gave us prior to starting the job. His team were very courteous ...."   more
 
" Excellent job. Work started quickly and finished when expected. Kept well updated with progress of job."   more
 
About Us


We are a long established family run business that focuses on customer satisfaction.
We carry out all roofing and rendering work.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 90%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 85%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 86%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
approach 7
arrived 8
class 5
courteous 5
debris 7
Delighted 6
efficient 9
efficiently 5
Excellent 37
experience 5
finish 9
finished 9
friendly 20
good 24
great 9
happy 20
hard 6
Harvey 30
helpful 16
Henry 43
highly 13
initial 6
mess 5
needed 9
phone 5
pleasant 6
pleased 10
polite 12
problem 6
problems 7
professional 36
prompt 7
quality 14
Quick 9
quickly 11
quote 11
reasonable 5
recommend 38
recommended 10
recommending 5
reliable 6
repair 7
roofing 17
service 23
standard 15
team 25
tidy 21
workers 10
Workmen 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jan 2020
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new skylight. Repair and re-plaster interior hallway.
 

"Very difficult access he did a great job working around this, very clean and tidy workmen. "
 
 
 
 
Team:
Kevin
 
 
 


Review 18 Dec 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced my whole roof with slate including the dormer.
 
Cost: £12000
 

"Henry came round to look at my roof following a leak in my bedroom. He advised that the whole roof was in a bad state of repair and that he couldn’t recommend patching it. The roof was the original one and was over 100 years old. A number of tiles had also come off recently and I could see that it was in poor condition. I decided to use Henry’s firm to replace my roof - based on personal recommendations, positive reviews and the fact there is a 10 year insurance-backed guarantee for the work.

My initial enquiries were met with prompt responses and a detailed quote for the work to be carried out together with expected timelines. The team were hard working, experienced and knowledgable, polite and professional. They turned up on time every morning and left everything tidy when finished for the day. Henry came round to check how things were progressing and there was a site check/clear up at the end of the job.

I can not recommend Henry and his team highly enough, from the office staff, Henry himself and his roofers. It was a real pleasure dealing with Henry Harvey and I would not hesitate to use his firm again.




"
 
 
Team:
Kevin, David, Alan & Thomas and Henry, Craig & Diane
 
 
 


Review 18 Dec 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 9 Dec 2019
Recommended by customer in KA19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete roof replacement.
 

"We discussed the project in some detail with Henry and Beine returning customers we were happy with all the information and advice. He gave us prior to starting the job.
His team were very courteous and professional,and any distribution was kept to a minimum.
We were very happy with the standard of workmanship and consider it to be good value for money.
We would be happy to recommend Henry Harvey roofing Ltd to anyone looking for high quality roofing work."
 
 
 
 
 
 


Review 5 Dec 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent job.
Work started quickly and finished when expected.
Kept well updated with progress of job."
 
 
 
 
Team:
Henrey Harvey
 
 
 


Review 3 Dec 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof Slate check over
 

"Work done satisfactorily."
 
 
 
 
 
 


Review 11 Oct 2019
Recommended by customer in KA19
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip and replace flat roof converines
Replace broken tiles
Replace done roof window
Replace leading around roof.
 

"Satisfied with work undertaken. "
 
 
 
 
Team:
Ed
 
 
 


Review 7 Oct 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Henry and his entire team were professional and courteous throughout the entire project. We would thoroughly recommend this company to anyone looking for a roofing specialist. "
 
 
 
 
 
 


Review 28 Aug 2019
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace slates and zinc on roof.
 

"Workmen were polite, helpful and tidy!
"
 
 
 
 
 
 


Review 28 Aug 2019
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly over haul and fix to gutter.
 

"Work completed whilst on holiday so can't comment but trust Henry completely. "
 
 
 
 
 
 


Review 21 Aug 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Firm very helpful. Friendly all who were involved in the work needing done, any problems to get in touch. "
 
 
 
 
 
 


Review 18 Aug 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip flat roof extension and fit GRP roofing membrane including roof trims and replace gutters with Floplast gutters and down pipes.

"Henry Harvey have reroofed houses in my street and I liked how their workforce turned up each day and completed the tasks in a timely manner, working weekends and overtime.When my flat roof needed replacing I phoned their office and received a detailed quote the next day.I did not approach any other roofer for a quote as I was confident I would get a value for money job done. Craig and his team of 2 men stated the next week and stripped and weather sealed the roof in 1 day they worked until 7pm because the next days forecast was for heavy rain.They completed all the works on their next visit.This is a professional company who I can recommend."
 
 
Team:
Henry and Craig
 
 
 


Review 23 Apr 2019
Recommended by customer in KA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in KA19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof tiles and guttering
 

"The work was completed to a high standard and they tided up once finished. I have found that they are always very professional. I have used this company before and was happy to use them again."
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof tiles replaced
 

"Quick and efficient"
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof and cable end rough cast
 
Cost: £6900

"Couldn't have asked for better nice workers and very tidy and so help full"
 
 
 
 
 
 


Review 1 Mar 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared all moss and debris from side gutters of rear dormer.
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked roof and replaced missing slates
 
Cost: £96
 
 
 
 


Review 15 Feb 2019
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to garage roof.
Mixture of salted and flat roof
 

"Exceptionally tidy workers, very happy with the work done.
Firm recommended by a friend who had got firms name from trusted traders website."
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof work to skew
 
Cost: £264

"Excellent company from start to end of work."
 
 
 
 
 
 

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