Capitol Roofing

Norwich Road
Barnham Broom
Norfolk
NR9 4BT

Roofers

Listed under:  Fascias, Bargeboards & Soffits, Flat Roofing, Roof Repairs & Refelting, Roofers / Roofing, Tiled Roof repairs
98% recommended   Rating 9.6/10
54 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 54 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fantastic work from start to finish. Excellent attention to detail and we are very happy with the quality of the works carried out. Will highly recommend Capitol Roofing to others. "   more
 
" Would recommend to friends"   more
 
" Work looks good. Friendly very clean. "   more
 
" Excellent job, efficiently carried out."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
appreciated 2
Arrived 3
Capital 4
Capitol 5
class 2
clean 4
contact 2
courteous 4
customer 2
detail 2
disruption 2
efficient 3
efficiently 2
ensure 2
Excellent 10
finish 3
finished 2
flat 2
Friendly 6
friends 4
future 2
good 12
happy 6
hard 3
highly 3
idea 2
impressed 2
informed 3
initial 2
looks 3
manner 3
materials 2
mess 2
pleased 5
polite 3
professional 12
prompt 4
quality 3
quote 3
recommend 11
recommending 4
reliable 4
roof 6
Roofing 11
service 5
standard 6
thanks 3
tidy 7
workmanship 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Apr 2019
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair roof around chimney repair and refelt garden room flat roof.
Rebuild and re felt side refer flat roo.
 
Cost: £6583

"Fantastic work from start to finish.
Excellent attention to detail and we are very happy with the quality of the works carried out.
Will highly recommend Capitol Roofing to others. "
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in NR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof repairs.
 
Cost: £2979

"Would recommend to friends"
 
 
 
 
 
 


Review 2 Nov 2018
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and refalt large flat garage roof.
 
Cost: £1580

"Work looks good. Friendly very clean. "
 
 
 
 
 
 


Review 22 Jun 2018
Recommended by customer in NR19
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Barge board fitting and replacing rotten timber.
 
Cost: £630

"Excellent job, efficiently carried out."
 
 
 
 
 
 


Review 26 Feb 2018
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof on garage.
All wood, boards and felts.
 
Cost: £1428

"All work went as planned.
Replaced 4 tiles on main roof as well and only charged for tiles, no extra labor."
 
 
 
 
 
 


Review 20 Feb 2018
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage and store room new roofing and new guttering on garage and store room.
 
Cost: £926
 
 
 
 


Review 26 Jan 2018
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New lead valley.
 
Cost: £976

"Efficient,informative,helpful,friendly.
Effective repair."
 
 
 
 
 
 


Review 14 Sep 2017
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair / renewal to tiled roof, cladding, fascias and staining all woodwork and windows on house and garage.
 
Cost: £4978

"We are extremely satisfied with Capitol Roofing and cannot recommend them highly enough. From the initial quote to the finished job we found them to be:
* Hardworking and excellent time keeper - reliable and through.
* courteous, friendly and professional
* Left site clear and tidy at the end of every day.
* excellent materials and craftsmanship.
* Good communication - keeping us informed of progress. "
 
 
 
 
 
 


Review 22 Jun 2017
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed and replaced flat roof on garage and large boards/fascia and gutter.
 
Cost: £1600

"Good clean workers. Adjusted any errors asap and were very keen to detail and ensure work was 100%. Efficient and friendly company with excellent follow up. "
 
 
 
 
 
 


Review 8 Jun 2017
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing modern flat roof covering to garage and kitchen,
Replaced facia's as needed. etc.
 
Cost: £1358

"A very good job done despite the very hot sun, everything was carried out to our complete satisfaction, we are really pleased with the result."
 
 
 
 
 
 


Review 4 May 2017
Recommended by customer in NR20
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat roof repair to dining room.
 
Cost: £939

"Capital roofing house always served us well and if we have had any issues they have come back to deal with it."
 
 
 
 
 
 


Review 5 Apr 2017
Not Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of leak (s) in rear roof.
 
Cost: £720

"For a job that took less than 4 hrs, with materials that would cost at most 50 I consider 720 excessive. Cost of scaffold tower to hire 105.60. This was a small tower brought in back of standard white van, indication size. Why does a roofing company have to hire a small scaffolding tower? As far as I know only one side of valley was done, not both sides as in quote. I had no idea how long job would take. I find the charge excessive."
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re roofed a garage.
 
Cost: £1480

"They worked very hard non stop."
 
 
 
 
 
 


Review 18 Nov 2016
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New garage roof.
 
Cost: £1500

"Very professional and courteous throughout.
Arrived when promised and kept me informed of weather enforced change.
Good workmanship and always left area tidy.
Thank you!
"
 
 
 
 
 
 


Review 2 Aug 2016
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof works to flat roofs and filed valley.
 
Cost: £2244

"Excellent work completed on site in accordance with quote ad adherence to all H&S aspects."
 
 
 
 
 
 


Review 19 Jul 2016
Recommended by customer in NR24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lead work - valleys staining of fascia boards, etc, dormas. Re-cement rear verge above rear and other small areas.
 
Cost: £1128

"Very pleased with the prompt workmanship. Polite and helpful. Would use again and recommend."
 
 
 
 
 
 


Review 27 May 2016
Recommended by customer in IP26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to corner of pantile roof. Replacing felt and battens and damaged tile. Inspect most of roof and replace the tiles and remove moss.
 
Cost: £547

"The work was done quickly and with good humor. Additionally they were the only people willing to travel this fax south from Norwich!"
 
 
 
 
 
 


Review 24 Mar 2016
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing flat roof to workshop.
 
Cost: £866

"Excellent work at a reasonable price with no problems."
 
 
 
 
 
 


Review 14 Mar 2016
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing leaking roof.
 
Cost: £640

"Very good."
 
 
 
 
 
 


Review 8 Mar 2016
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney repair flashing and re-pointing brick work. Flat roof repair removal of flue cowl, make good roof boards and felt.
 
Cost: £768

"A truly professional operation from start to finish. Quick, reliable and quality workmanship. I can not fault this contractor and I have absolutely no hesitation in recommending Capitol Roofing."
 
 
 
 
 
 

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