Tom Fleming Roofing Services Ltd

11 Birniehill Court
Clydebank
West Dunbartonshire
G81 6LN

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating Tom Fleming Roofing Services Ltd 9.7/100
12 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 12 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" The sum above represents 1/4 share as cottage flat and 4 homes in block."   more
 
" Great group of hardworking individuals. All work was as promised & completed on time. The standard of work delivered was planned well & provided to a very high standard. Could not say more about the q...."   more
 
" This company has done a few jobs for me now and they have always been great. Quality work is done and always a great result. I would recommend them to anyone asking for roofer / builder they could tru...."   more
 
" Despite terrible weather works were carried out efficiently. Very pleased."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

complaints 2
efficiently 2
Excellent 4
expected 2
finished 3
good 2
Great 2
phone 2
problem 2
quality 2
recommend 2
roof 2
Service 2
workers 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Aug 2015
Recommended by customer in G81
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Roof replacement and new fence.
 

"The sum above represents 1/4 share as cottage flat and 4 homes in block."
 
 
 
 
 
 

Review 17 Aug 2015
Recommended by customer in PA2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Strip & reclad existing roof. Retile complete roof & soffits? Fit new gutters & downpipes lead covering to bay window roof.
 

"Great group of hardworking individuals. All work was as promised & completed on time. The standard of work delivered was planned well & provided to a very high standard. Could not say more about the quality of work which was exceptional."
 
 
 
 
Team:
Tom Fleming
 
 
 

Review 10 Aug 2015
Recommended by customer in G82
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Roof replacement of tenement flat.
 

"This company has done a few jobs for me now and they have always been great. Quality work is done and always a great result. I would recommend them to anyone asking for roofer / builder they could trust."
 
 
 
 
 
 

Review 5 Aug 2015
Recommended by customer in G81
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New roof.
 

"Despite terrible weather works were carried out efficiently. Very pleased."
 
 
 
 
 
 

Review 21 Jul 2015
Recommended by customer in G81
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Stripped existing roof material, cleaned down recovered with breathable membrane, laid battens & re-tiled using Marley fitted ridge tiles. Checked all.
 

"Quoted for work & was quick to respond on 1st phone call. Gave reasonable quote came on arranged date completed work quickly & efficiently and to spec. worked tidily and cleared mess daily. had no disruptions. Excellent work."
 
 
 
 
 
 

Review 21 Jul 2015
Recommended by customer in GB1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New roof. guttering cleaned also guttering hooks repaired.
 

"Work was carried out very professionally. Workers were first class no complaints. The receptionist was always at the other end of the phone any time you had to call nothing was a problem for her."
 
 
 
 
Team:
Alan David
 
 
 

Review 19 Jul 2015
Recommended by customer in G81
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Roof tiles replaced and chimney stack knocked down. New guttering. Scaffolding round building.
 

"A very good job with good workers who were respectful and helpful."
 
 
 
 
 
 

Review 17 Jul 2015
Recommended by customer in G84
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Strip roof of tiles and battens, replace with new tiles, battens, gutters, waterproof membrane and boards.
 

"Excellent job, workers very good, no complaints at all from myself. The finished roof both inside and out was an excellent job."
 
 
 
 
 
 

Review 17 Jul 2015
Recommended by customer in G52
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New roof and guttering
 

"Came on time and on agreed date, completed the work as agreed with no issues or problems and finished earlier than expected. No additional costs. I was happy with the service and the cost of the work."
 
 
 
 
Team:
Alan Christie Sharon Christie
 
 
 

Review 17 Jul 2015
Recommended by customer in G41
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New roof (slate) gutters and fit of velux - including erecting scaffold, strip off of old roof and removal of old roof. Clear debris
 

"We had quotes from a number of firms - based on Tom Fleming Roofing services approach (clear, concise) we went with them. They were courteous at all times and left each day with the area clean and tidy. They turned up at 8am each day and finished the work ahead of expected time. We could not have expected more from them."
 
 
 
 
 
 

Review 17 Jul 2015
Recommended by customer in G61
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Carried out remedial works to ridging and chimney heads to repair leaky roof by installing a dry ridge system and cut lead aprons to chimney heads
 

"This was the third time I used this firm. The above job was on our rented property but previously they replaced our own home's garage roof and also fitted ventilation tiles in our roof. All work was carried out to our complete satisfaction and we would have no problem in recommending them."
 
 
 
 
Team:
Tom Fleming
 
 
 

Review 14 Jul 2015
Recommended by customer in G81
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Removed chimney and replaced with tiles.
 

"Service and work done was excellent. Would happily recommend this firm to anyone."
 
 
 
 
 
 
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