Alan Brown Roofing Services Ltd

12 School Road
Newbigging
Dundee
DD5 3RJ

Roofers

Listed under:  Roofers / Roofing
99% recommended   Rating 9.6/10
152 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 152 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All good thanks."   more
 
" Friendly and efficient, left on mess I'd happily use them again."   more
 
" All good apart from a rickety but functioning garage door being left broken and un-usable. Had the garage door expert helped to fix the door it would have helped instead he chose to accuse me of lying...."   more
 
" Job completed quickly and with no mess happy to use this company again."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 89%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 94%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Alan 6
Arrived 6
Brown 6
Clean 9
competent 5
Dave 4
definitely 5
delighted 7
efficient 11
efficiently 5
Excellent 10
expected 5
extremely 5
family 4
finish 4
Finished 5
Friendly 17
friends 5
garden 4
good 21
Great 5
happy 9
hard 4
helpful 11
highly 6
informed 4
mess 4
pleasant 6
Pleased 13
polite 6
professional 12
Prompt 11
quality 4
quickly 8
reasonable 4
recommend 17
Reliable 7
response 5
roof 11
roofing 5
satisfaction 4
satisfied 9
service 25
standard 8
Team 4
thank 6
tidy 14
tradesmen 4
workmen 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jan 2020
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof leaking above bay window.
 
Cost: £1369
 
 
Team:
Dave Dale Andy
 
 
 


Review 16 Jan 2020
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace cracked roof tiles replacement door canopy roof.
 
Cost: £646

"All good thanks."
 
 
 
 
Team:
Dave Andy Dale
 
 
 


Review 3 Dec 2019
Recommended by customer in KY10
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace garage roof,
Dispose of all waste.
 
Cost: £2880

"Friendly and efficient, left on mess
I'd happily use them again."
 
 
 
 
Team:
Dave Andy Dale Dave
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 2 Dec 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roof garage
lift and re-bed ridge tiles
 
Cost: £2941

"All good apart from a rickety but functioning garage door being left broken and un-usable. Had the garage door expert helped to fix the door it would have helped instead he chose to accuse me of lying. The contractor had witnessed the door being open when he visited to assess the job. "
 
 
 
 
Team:
Dave Andy Dale Davie
 
 
   Business Reply:

Mr G, Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out. With regards the garage door, the boys were advised by yourself to close this on completion of works which they did with great difficulty. We did attend to try and resolve the issue you had with the door and I was unaware of any issues you had with the garage door expert.
 


Review 2 Dec 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace Rones
 

"Job completed quickly and with no mess happy to use this company again."
 
 
 
 
Team:
Andy Dale Dave
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 28 Nov 2019
Recommended by customer in DD5
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak in hall/porch area
work on cement verge and roof
 
Cost: £258

"Arrived when said, both for initial inspection and actual work.
Explained cause of problem and work to be carried out. All staff pleasant and professional.
Would recommend and would use again. "
 
 
 
 
Team:
Andy
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 19 Nov 2019
Recommended by customer in DD7
 My Age: 60 - 69 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace roof tile.
 
Cost: £48

"I requested a visit to asses my leaky roof they arrived that afternoon sorted the problem there and then. "
 
 
 
 
Team:
Dave Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 5 Nov 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Dormer roof and flashing.
 
Cost: £874

"Very competent tradesmen and tidy work. "
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 31 Oct 2019
Recommended by customer in DD5
 My Age: 70 + 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement 2 ply garage flat roof (total area - 42m square) cost per quotation.
 
Cost: £2752
 
 
Team:
Dave Andy
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 17 Oct 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace whole roof.
 
Cost: £9552

"Very happy with the whole experience. "
 
 
 
 
Team:
Dave Davie Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 26 Sep 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing top roof tiles, rebeding ridge tiles and and replacing ridging as required.
 
Cost: £398

"Clean hardworking men - no mess left, very polite, would recommend this company to anyone."
 
 
 
 
Team:
Dave Davie
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 23 Sep 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drip trays installed on roof.
 
Cost: £123

"Great job. very happy."
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 17 Sep 2019
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cement work to old slidestone wall cottage digging out joints and lime re-pointing.
 
Cost: £1400

"Excellent cement and roofing contractors - Very informative, helpful, skilled, and well rebuiled.
Very focused, friendly and tidy.
Great job and reasonably priced!"
 
 
 
 
Team:
Dave Dale Andy
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 13 Aug 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fascia board etc.
 

"Prompt efficient service"
 
 
 
 
Team:
Dave Andy Dave
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 8 Aug 2019
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-packing exterior brick work.
 
Cost: £778

"Job done well, quickly and with minimum hassle. "
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 31 Jul 2019
No Recommendation by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing felt on shed roof.
 
Cost: £640

"Where the felt was nailed to the last timber, the finish was not very neat. "
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. We are sorry to hear that you were unsatisfied with the initial finish of our works but we are delighted that you are now pleased with the repair work carried out and thank you for allowing us to rectify it for you. We look forward to working with you again in the future.
 


Review 16 Jul 2019
Recommended by customer in DD7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing gutters and replacing broken pave.
 
Cost: £98

"Good reliable firm, have done work for me before. "
 
 
 
 
Team:
Andy Dave
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 8 Jul 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Retied ridge tiles
 
Cost: £504

"'Cowtoy' operatives - unknown who came knocking at the door looking for work, estimated 7,800 for the work Alan Brown has carried out - well - for 500 including VAT. The 'cow boys' did not mention VAT in their 7,800"
 
 
 
 
Team:
Andy Dave
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 1 Jul 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check roof and replace missing / broken slates and re secure any slipped. Repoint ridge tiles on mail apex. Clean moss from rear section of roof. Replace zinc /ridge on 3 x hips with new 12inch 12 gauge zinc ridge; held and secured with new galvanized zinc ridge straps.
Point crack in coping stone at chimney clean out all rones downpipes.
Inspect flashing at chimney and report any issues.
Great away all debris leave site clean and tidy.
 
Cost: £496

"From the time I contacted the company I received nothing but excellent service everything they promised was fulfilled and the tradesman who carried out the work were very professional and polite. I will certainly use the company again and have no hesitation in recommending them to others. "
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 29 Jun 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace slates and cement work to roof and wall
Wash conservatory roof.
 
Cost: £379

"All work carried out in a competent, tidy and punctual fashion by capable, helpful and friendly staff. We have used this firm for over 20 years and have always been satisfied with their work. "
 
 
 
 
Team:
Dale Andy
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Always a pleasure working with you. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 

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