D C Richmond Roofing Ltd

1 Devon Avenue, Hellesdon
Norwich
Norfolk
NR6 5BH

Roofers

Listed under:  Cladding, Fascias, Bargeboards & Soffits, Flat Roofing, Gutters / Guttering, Roofers / Roofing, Windows / Window Fitters
100% recommended   Rating 9.8/10
23 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 23 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service at a reasonable price"   more
 
" I was very pleased with the work carried out. They left the site very clean and tidy, even in side of the garage, it is clean than its be for a long while. I would recommend D C Richmond Roofing Ltd ...."   more
 
" 2nd time of using and would use again."   more
 
" Very pleased with their workmanship and finished on time. Would use them again."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
clean 2
efficient 4
Excellent 6
finish 2
finished 3
garage 3
good 2
great 2
happy 3
Highly 2
pleased 3
polite 3
problem 2
Professional 2
prompt 2
quickly 2
recommend 6
repair 2
Richmond 3
roof 4
service 7
standard 2
started 2
team 4
thanks 2
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Apr 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New side door and window to garage (UPVC)
 
Cost: £1308

"Excellent service at a reasonable price"
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-felting a flat
Double garage roof.
 
Cost: £1656

"I was very pleased with the work carried out. They left the site very clean and tidy, even in side of the garage, it is clean than its be for a long while.
I would recommend D C Richmond Roofing Ltd to anyone."
 
 
 
 
 
 


Review 20 Aug 2018
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re felting double garage roof fitting new fascia boards refitting existing guttering and down pipes.
 
Cost: £1638
 
 
 
 


Review 8 Jun 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew side extension flat roof.
 
Cost: £1542

"2nd time of using and would use again."
 
 
 
 
 
 


Review 20 Oct 2017
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to dormer unit. Complete removal of tiles etc- re-insulate and refit tiles.
 
Cost: £1434

"Very pleased with their workmanship and finished on time. Would use them again."
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace flat roof on double garage. Remove solar panels.
 
Cost: £2268

"After expressing a minor concern they were around next day to check.
Well done!"
 
 
 
 
 
 


Review 5 Apr 2017
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing flat roof on garage and to 2 sheds, removing asbestos panels, and supplying new guttering and down pipes.
 
Cost: £2562

"Very pleased with the final result. Mr Richmond and his team started work early! Were extremely polite and efficient, tidied up as they went along and finished the job an time and in a totally.

Professional manner- many thanks, the roof look great and with a 15 year guarantee. "
 
 
 
 
 
 


Review 27 May 2016
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of worked leaking garage roof which had never been properly sealed and started leaking after hot summer had bent the edges of the corrugated pounds. Replaced with appropriate materials to far better specifications, giving a better move professionals finish to the garage. All rubbish cleaned and site left very tidy.
 
Cost: £1092

"Team arrived on time and started work immediately. They only paved briefly when I made a pot of tea, but did not waste time talking while drinking it! The team of 3 men clearly knew how to work together following each other throughout the various process involved in the job. No time was wasted and it only took 3 1/2 hours to repair my 7 meters long double garaging roof. The team were all respectful and courteous during the work and I would recommend them to other people."
 
 
 
 
 
 


Review 26 May 2016
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Male 

 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of roof tile and realignment of lower row of roof tile due to baton slip

"Great customer service - Easily contactable and flexible in arranging visit.
Arrived when expected, quickly identified the problem and efficient in making the repair.
Would not hesitate in using the service again or recommending to others.
Overall I am very happy with the service received."
 
 
 
 


Review 1 Sep 2015
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat roof re-felled.
 
Cost: £1344

"David attended and gave me a prompt arrival of what was required and followed it up with a written quote. David and team arrived on the day that by said they would attend and got as well the job with no fuss. Good quality work at a very competitive price. (price was exactly as original quote). Top service. Well done David."
 
 
 
 
 
 


Review 7 May 2015
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing and replacing slates, re felting, new battens. New fascia board, new guttering.
 
Cost: £4668

"Fantastic job. On time, polite, very tidy cleared up every day. Took all rubbish away. Wouldn’t know they had been as all cleared away. Would certainly recommend them. First class job."
 
 
 
 
 
 


Review 4 May 2015
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to flat roof.
 
Cost: £1716

"Satisfactory: from start to finish."
 
 
 
 
 
 


Review 29 Apr 2015
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew kitchen extension flat roof.
 
Cost: £882
 
 
 
 


Review 21 Apr 2015
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat roof repair
 
Cost: £1044
 

"Excellent job completed within 48 hours of the initial phone call. Site left clean, and the cost was as estimated with no extra charges. Thankyou very much."
 
 
 
 


Review 27 Jan 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2520

"Thank you for the prompt and efficient service given to me when I had a problem with my garage roof, the workmen did an excellent job and I would not hesitate to recommend them to others."
 
 
 
 
 
 


Review 15 Apr 2013
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New flat roof.
 
Cost: £456

"Very good service- happy with work done."
 
 
 
 
 
 


Review 8 Apr 2013
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £960

"This firm were a pleasure to meet, from start to finish they did what they said they would do, charged what they said they would charge and cleaned the site excellently. I would highly recommend them to any potential customer."
 
 
 
 
 
 


Review 15 Aug 2012
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof lead repair.
 
Cost: £10

"Super service. Many thanks."
 
 
 
 
 
 


Review 23 Nov 2011
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew garage flat roof, strip off old felt and chippings and take away; cut out chase and re-point; repair board as agreed; supply and lay high performance underlay; supply and lay high performance copernite sky roofing, renew dormer flat roof as for garage roof.
 
Cost: £840

"I employed this firm after seeing them, renew the garage flat roof of a near neighbour who was well satisfied and I was impressed with their work. I am completely satisfied with the outcomes."
 
 
 
 
 
 


Review 21 Oct 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"D C Richmond proved to be thoroughly professional at all times, polite and very friendly. He kept me up to date at all times. The job was finished on time and to a very high standard outstanding value for money."
 
 
 
 
 
 

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