Peter Futter Roofing

17 Wells Close, Hainford
Norwich
Norfolk
NR10 3NB

Roofers

Listed under:  Roofers / Roofing
99% recommended   Rating 9.9/10
729 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 729 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" To seal lead flashing on low level roof. I thank you for work and drinks. "   more
 
" Punctual, friendly and happy to go above and beyond to solve our problems. I thoroughly recommend this roofing service to anyone. "   more
 
" Pete was exceptional! Would use and recommend to family and friends. "   more
 
" This is the fifth time I have employed Mr.Futter on this work, by far, the biggest job he has done for me. Once again he has done an excellent job - to the highest standards of workmanship. He has emp...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 15
arrived 53
C 42
certainly 30
cheerful 22
clean 27
courteous 23
definitely 48
efficient 94
efficiently 36
Excellent 145
Explained 21
extremely 21
fair 17
family 17
fantastic 18
Fast 15
Finished 16
friendly 200
friends 26
Futter 81
future 16
good 118
great 52
happy 52
hard 27
helpful 53
Highly 65
Peter 293
pleasant 36
pleased 57
polite 49
problem 37
professional 90
Prompt 57
Punctual 30
quick 51
quickly 55
really 30
reasonable 50
recommend 188
recommended 43
recommending 38
reliable 59
roof 90
roofing 30
service 139
standard 40
thank 40
tidy 36
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Nov 2019
Recommended by customer in KR2
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To seal a 4" cap in the brickwork on the lower roof area, also sealed a small area of lead flashing.
 
Cost: £50

"To seal lead flashing on low level roof. I thank you for work and drinks. "
 
 
 
 
 
 

Review 4 Nov 2019
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace 95 bracket pin tiles on front low level roof. I thank you for work and tea.
 
Cost: £140

"Punctual, friendly and happy to go above and beyond to solve our problems. I thoroughly recommend this roofing service to anyone. "
 
 
 
 
 
 

Review 31 Oct 2019
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair feet and broken tiles at front of house near chimney. I thank you for work and tea.
 
Cost: £75

"Pete was exceptional!
Would use and recommend to family and friends. "
 
 
 
 
 
 

Review 31 Oct 2019
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Invoice for completion of reroofing work as fully detailed in earlier quotation. I thank you for work and great supply of lovely tea.
 
Cost: £4900

"This is the fifth time I have employed Mr.Futter on this work, by far, the biggest job he has done for me. Once again he has done an excellent job - to the highest standards of workmanship. He has employed quality trades men to assist him as required. Everyone turned up on time, and did a full day's work. Mr.Futter is always cheerful and it has been a pleasure to have him on site. He gives value for money and, should I need other roofing work done in the future, I will most definitely re employ him. I have no hesitation in recommending him to others. "
 
 
 
 
 
 

Review 28 Oct 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To go and get 2 repair acemet tiles for main roof on house. I thank you for work and coffee and biscuits.
 
Cost: £75

"Expert and efficient workmanship performed by skilled, friendly, honest tradesman. "
 
 
 
 
 
 

Review 25 Oct 2019
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace broken tile on main roof of house. I thank you for work.
 
Cost: £50

"Peter has undertaken roof repairs for me before. He is always prompt to respond to messages. The assessment and repair was completed the same day. Efficient and friendly service. Highly recommended. "
 
 
 
 
 
 

Review 22 Oct 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair felt and broken tile at side of house.
I thank you for work.
 
Cost: £65

"Peter a very friendly and obliging man, hopefully his repair to broken tiles will have done the trick! a fast response to my initial phone call. "
 
 
 
 
 
 

Review 22 Oct 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean and rub down valley coal will stixall sealant repoint in 3-1 sand cement mix. I thank you for work.
 
Cost: £240

"We had water coming through our kitchen ceiling after heavy rain. Peter quickly diagnosed a problem with the roof valley, and carried out an effective repair - no problems since. Very pleasant to deal with. Thanks peter. "
 
 
 
 
 
 

Review 21 Oct 2019
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To takes of one ridge each side of chimney. Then add extra feet. Seal around lead flashing rebed ridge. I thank you for work and tea.
 
Cost: £85

"Excellent workman, kept in contact by telephone, arrived to do work on allocated day. "
 
 
 
 
 
 

Review 18 Oct 2019
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace broken tile and repair feet. At rear of house. I thank you for work and tea.
 
Cost: £70

"Excellent!
"
 
 
 
 
 
 

Review 17 Oct 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair faulty felt at rear of house. I thank you for work and tea.
 
Cost: £75

"Peter as always was quick to respond to my call quick to come and do the work and very polite I highly recommend him. "
 
 
 
 
 
 

Review 15 Oct 2019
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To refelt 2 small area on main roof. I thank you very much for tea and work.
 
Cost: £75
 
 
 
 

Review 14 Oct 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair faulty at rear of house. I thank you for work and tea.
 
Cost: £40

"Brilliant!
Efficient service, professional and friendly. "
 
 
 
 
 
 

Review 7 Oct 2019
Recommended by customer in VR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair faulty feet. Above lounge ceiling. I thank you very much for work and tea.
 
Cost: £65

"Peter is a fantastic worker and he does a perfect job every time.
He is also a gentlemen. Will keep using him when we require his skills. "
 
 
 
 
 
 

Review 30 Sep 2019
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To strip out valley at front of bungalow. Reload code and reflect each side of valley cut and bed them back in 3in1 sharp cement mix. I thank you for work and tea.
 
Cost: £980

"Peter was very prompt, courteous, and professional in all my communications with him.
Full explanation of work required, cost and time frame given.
Mindful of my fathers needs as has dementia. Would highly recommend Peter. "
 
 
 
 
 
 

Review 23 Sep 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning out all gutters check roof over. Seal around oil tank.
I thank you very much for work and tea and biscuits.
 
Cost: £65

"I have always been highly delighted with work undertaken by Peter Futter and would have no hesitation in recommending him. "
 
 
 
 
 
 

Review 17 Sep 2019
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To re cement ridge on porch roof at front of house. I thank you very much for work.
 
Cost: £70

"A very clean and tidy job by Peter. This is the third time we have used peter and I cannot recommend him highly enough. "
 
 
 
 
 
 

Review 16 Sep 2019
Recommended by customer in NR31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Feet and Batten then tile extension roof with pin-tiles, Bed all ridge in 3-1 sand cement mix. I thank you very much for and great supply of tea.
 
Cost: £670

"A great job as per usual. Kept us informed at all times. Used him before and was as pleased this time. No hanging about straight down to the job. Finished a day early as well. "
 
 
 
 
 
 

Review 9 Sep 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To relocate and slipped roof tile on a single storey roof.
 
Cost: £20

"I have known peter futter for 15 + years, because of his experience, professionalism and enthusiasm I have recommend him to my friends, and he was never let me down. "
 
 
 
 
 
 

Review 9 Sep 2019
Recommended by customer in NR1
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To stick back looge slates on main roof at side house.
 
Cost: £50

"Peter in delightful 4 does a superb job. "
 
 
 
 
 
 
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