Peter Futter Roofing

17 Wells Close, Hainford
Norwich
Norfolk
NR10 3NB

Roofers

Listed under:  Roofers / Roofing
99% recommended   Rating 9.9/10
708 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 708 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent work!"   more
 
" Arrived promptly at agreed time, and did the work as required. Very pleasant, and reasonable price. Would use this contractor again. "   more
 
" Peter is a very friendly and reliable man. He answers calls promptly and arrives when he says he will. He works quickly and efficiently and his charges are reasonable I would highly recommend him t...."   more
 
" As ever, Peter arrived early, full of vim and vigour. He went straight to work, spotted the problem within a very short time and effected a repair - all with the utmost cheerfulness. Would be happy to...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 51
C 37
certainly 30
cheerful 21
clean 26
courteous 22
definitely 47
efficient 91
efficiently 35
excellent 140
Explained 21
Extremely 21
fair 17
family 16
fantastic 17
finished 15
friendly 193
friends 24
Futter 78
future 15
good 118
Great 51
happy 51
Hard 27
helpful 53
Highly 59
honest 26
man 24
manner 17
Peter 279
pleasant 34
pleased 56
Polite 48
problem 36
professional 88
prompt 55
punctual 29
quick 50
quickly 53
Really 30
reasonable 48
recommend 181
recommended 41
recommending 36
reliable 58
roof 86
service 136
standard 40
Thank 39
tidy 35
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Aug 2019
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work carried out at no 2 Spinne RD Norwich NRT OPW. Consisting of re pointing small valley next to parapet wall above Carl the tenant. I thank you for work.
 
Cost: £260

"Excellent work!"
 
 
 
 
 
 

Review 19 Aug 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair all broke tiles plus feet and batten small section of roof on side of house. I thank you for work.
 
Cost: £200
 
 
 
 

Review 19 Aug 2019
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 crow and 1 bird guard top to chimney pots.
I thank you for work.
 
Cost: £170

"Arrived promptly at agreed time, and did the work as required. Very pleasant, and reasonable price. Would use this contractor again. "
 
 
 
 
 
 

Review 19 Aug 2019
Recommended by customer in NR7
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To seal lead joint inter brick work above paper pit was with stixall sealant I thank you for work.
 
Cost: £80

"Peter is a very friendly and reliable man.
He answers calls promptly and arrives when he says he will.
He works quickly and efficiently and his charges are reasonable I would highly recommend him to anyone needing roof work done. "
 
 
 
 
 
 

Review 16 Aug 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To seal crack in lead on valley at rear of bungalow. I thank you for work and tea.
 
Cost: £70

"As ever, Peter arrived early, full of vim and vigour. He went straight to work, spotted the problem within a very short time and effected a repair - all with the utmost cheerfulness. Would be happy to recommend him to anyone."
 
 
 
 
 
 

Review 14 Aug 2019
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 4 tiles vents and 1 chimney cowling and stick tiles down under both sides of chimney I thank you for work and tea
 
Cost: £310

"Peter was very quick to respond, visit and repair and install vents to our roof.
Thoroughly recommend!
"
 
 
 
 
 
 

Review 8 Aug 2019
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair feet over bedroom window. I thank you for work and tea.
 
Cost: £70
 
 
 
 

Review 21 Jul 2019
Recommended by customer in NR28
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair feet at bottom of valley at rear of house. I thank you for work and tea and biscuits.
 
Cost: £75

"Peter arrived on time as usual. Found the problem, and repaired it. All done in cheerful manner. "
 
 
 
 
 
 

Review 12 Jul 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To wire brush clean ridge then seal with stixall and repoint.
 
Cost: £185

"Great job and great personal service. "
 
 
 
 
 
 

Review 11 Jul 2019
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To feet and baton tiny section at front of house. Rebed tiles on bottom of verge. Brush and clean ridge joins then seal with stixall. I Thank you for work and coffee.
 
Cost: £170

"A real pleasure to deal with, happy and willing chap, very pleased to have found him and will certainly recommend him to others. "
 
 
 
 
 
 

Review 10 Jul 2019
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To take out old loose cement, then repoint part of valley at rear of house I thank you for work and tea.
 
Cost: £80

"Polite, friendly and knowledgeable repair all done as we had discussed, everything left tidy, would recommend and use again. Thank you. "
 
 
 
 
 
 

Review 8 Jul 2019
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To put back tile then fit new felt over window at side of house. I thank you for work and tea.
 
Cost: £60

"Peter was very friendly, fast and efficient. He quickly identified and fixed the problem with my leaky roof.
I would have no hesitation in recommending Peter to friends and family. Many thanks for a top job done. "
 
 
 
 
 
 

Review 8 Jul 2019
Recommended by customer in NR4
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To seal valley and ridge with strxauc and bottom of gable. Then cement where needed.
 
Cost: £165

"Peter completed his work to a high standard and worked hard. He was a pleasure to have as a workman at our house. "
 
 
 
 
 
 

Review 5 Jul 2019
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
To part strip then retile main high level roof. Drilling and nailing every third course and all perimeters. Cement ridge valley and verge tiles in 3-1 sand cement mix. I thank you for work and great supply of tea.
 
Cost: £1200

"Peter was always on time or early. Very friendly but professional. His advise helped us finish the project to a very high standard. He found as a lead man to do are chimneys and dorma lead. He advised us to put gutters onto the Dormas so we did not get the dripping noise when in the bedroom. He helped us get round problems when they were found and taught me what was a good tile and what to throw away. "
 
 
 
 
 
 

Review 5 Jul 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To renew felt at back of roof at rear of house I thank you for work and tea.
 
Cost: £60

"Thank you for the prompt service, quick fix and excellent price. Would definitely use again and recommend to others. "
 
 
 
 
 
 

Review 1 Jul 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 4 tile vents to main roof. I thank you for work.
 
Cost: £260

"Great and friendly service. Work carried out as was discussed.
Good communication about work to be carried out, time scale and cost. "
 
 
 
 
Team:
1
 
 
 

Review 30 Jun 2019
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Seal our side of valley with Stixall. I thank you for work and drink.
 
Cost: £50

"Really quick contact, very friendly and approachable. Highly recommend to anyone. "
 
 
 
 
 
 

Review 29 Jun 2019
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace 2 broken tiles and plus highload felt along eave. I thank you for tea, work and ice cream.
 
Cost: £65

"Peter was very quick to respond, his advice was particularly helpful and he completed the work to a high standard. He is very personable and I would have no hesitation in using his services again. "
 
 
 
 
 
 

Review 26 Jun 2019
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair prior in loft plus seal around chimney and up wall abutment. I thank you for work.
 
Cost: £90

"Very prompt service - sorted a lot quicker than expected. Also gave useful advise. "
 
 
 
 
 
 

Review 24 Jun 2019
Recommended by customer in NB1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To stick back loose slate and check over roof. Many thanks for work.
 
Cost: £80

"Super professional. Would recommend highly. Many thanks. "
 
 
 
 
 
 
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