Peter Futter Roofing

17 Wells Close, Hainford
Norwich
Norfolk
NR10 3NB

Roofers

Listed under:  Roofers / Roofing
99% recommended   Rating 9.9/10
687 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 687 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent!"   more
 
" Thank you for carrying out the work promptly. Very pleased and would be willing to recommend your services to anyone. "   more
 
" Initial contact from myself to doing the job was not even 24 hrs later! Very quick to assess and do and proficient. Will use again. "   more
 
" Peter arrived on time Made a good job and also did some extra job very satisfied with work. Sue and Dave "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 14
arrived 49
C 37
certainly 29
Cheerful 19
clean 26
courteous 22
definitely 45
efficient 90
efficiently 35
Excellent 139
explained 21
extremely 21
fair 17
family 15
fantastic 17
finished 15
friendly 188
friends 23
Futter 78
future 15
good 116
great 48
happy 49
hard 25
helpful 52
highly 57
honest 26
Peter 272
pleasant 34
pleased 54
polite 47
problem 33
professional 86
prompt 52
punctual 29
quick 46
quickly 52
Really 29
reasonable 48
recommend 173
recommended 41
recommending 35
reliable 58
roof 84
roofing 28
service 132
standard 37
Thank 37
tidy 34
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jun 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roofing work carried out on section of roof at front of house.
I thank you very much for work and tea.
 
Cost: £1000

"Excellent!"
 
 
 
 
 
 

Review 8 Jun 2019
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing broken tile at rear of 209 Nelson street Norwich. I thank you for work.
 
Cost: £55

"Thank you for carrying out the work promptly. Very pleased and would be willing to recommend your services to anyone. "
 
 
 
 
 
 

Review 7 Jun 2019
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace and stick back broken pantile on bay window roof at front of bungalow. I thank you for work and tea.
 
Cost: £80

"Initial contact from myself to doing the job was not even 24 hrs later!
Very quick to assess and do and proficient. Will use again. "
 
 
 
 
 
 

Review 9 May 2019
Recommended by customer in NR5
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean moss of 3 sides of roof plus all gutters cleaned out and fascias at 1 end of house. I thank you very much for work and great supply of tea.
 
Cost: £350

"Peter arrived on time
Made a good job and also did some extra job very satisfied with work.
Sue and Dave "
 
 
 
 
 
 

Review 8 May 2019
Recommended by customer in NR4
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To change all faltey tiles on bungalow roof at 16 Keswick close. Cringleford Norwich
I thank you very much for work .
 
Cost: £160

"This is the third time I have used peter. He is always helpful, polite and punctual. He gives a clear assessment of the job required and a very reasonable quote, turns up when he says he will and leaves no mess. Would recommend without hesitation. "
 
 
 
 
Team:
Annette
 
 
 

Review 1 May 2019
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fully strip one side of roof on main house then felt and batten with breathable felt and treated the spline. Re tile with new standtoft tiles. Re bed valley and ridge tiles in 3-1 sand cement mix, plus supply large skip for all debris. I thank you very much for work and tea.
 
Cost: £4232

"Excellent work."
 
 
 
 
 
 

Review 29 Apr 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean off all moss on main bungalow roof. Re point some parts of valley and gable repair broken tiles plus fit eave trays and gutter down pipe bloons. I thank you very much for work and tea.
 
Cost: £530

"Peter came every morning exactly on time and started straight away. He hardly stopped for drinks or food and was working hard and systematically all day. Peter is straight forward and very friendly and stuck to his estimate. When he had finished - the roof looked excellent and he replaced tiles, cleared all the moss, sprayed fluids to keep the roof clean and inserted gutters eaves trays. He did not quibble over extra problems he encountered but just got on and repaired them. Peter is honest, polite, friendly and co-operative. He disappears of 'fip off merchants' and does a good days work for fair pay!!"
 
 
 
 
 
 

Review 11 Apr 2019
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete reroof of 32 darrell place, Norwich. Strip roof. Felt and batten with breathable felt and treated tile spline. Retile, Ridge and Gables Supply and fit new code 4 lead flashing to chimney. Plus full scaffolding and medium skip. I thank you very much for work.
 
Cost: £3020

"Professional service
Good communication before and during the work.
Will use again. "
 
 
 
 
 
 

Review 9 Apr 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To strip of ridge. Refelt top of roof. Then rebed back ridge. Plus repair broken tile near chimney. I thank you very much for work and tea.
 
Cost: £150

"18-3-2019
Peter Futter arrives spot on time, clean and tidy, a very pleasant man. Explained what he was about to do and efficiently went about his work. After a coffee and a chat he shook my hand thank me for giving him the work and left."
 
 
 
 
 
 

Review 1 Apr 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace and stick missing ridge and repair broken tile on neighbors garage. All caused by high winds.

I thank you for work and tea
 
Cost: £80
 
 
 
 

Review 25 Mar 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To stick back cap on pipe on main roof clean out gutter, blocked. I thank you for work and tea.
 
Cost: £30

"In severe winds, the metal cap on our pipe from central heating boiler, on new roof, had blown off, into the front garden. Peter came the next day and glued it back and repaired a bit of metal. He arrive at agreed time corner gutter was blocked and wall wet, he cleared 1 bucket full of the moss etc. "
 
 
 
 
Team:
Peter
 
 
 

Review 21 Mar 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To refeet above dormer repair broken tile. I thank you for work and tea.
 
Cost: £60

"Response time good work carried out efficiently at reasonable price. "
 
 
 
 
 
 

Review 21 Mar 2019
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair faulty felt at rear of house.
I thank you for work and tea.
 
Cost: £70

"Left a message on his phone, phoned me back same day. Came the following day - all fixed there and then.
Such a lovely man doesn't rip you off highly recommend. "
 
 
 
 
 
 

Review 21 Mar 2019
Recommended by customer in WR12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fix back ridge on main roof with Stixall. I thank you for work and coffee.
 
Cost: £55

"Was recommended by a friend, Peter Futter came the next day after first contact and did the job really quickly. Very pleased with service. "
 
 
 
 
 
 

Review 18 Mar 2019
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair back ridge on main roof. I thank you for work and coffee
 
Cost: £65

"Very good quick service"
 
 
 
 
 
 

Review 5 Mar 2019
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit high load felt to eaves of main roof at rear of house. I thank you for work and tea.
 
Cost: £60

"Quick and efficient. Many thanks. "
 
 
 
 
 
 

Review 4 Mar 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair faulty felt and stick broken tile. I thank you for work
 
Cost: £60

"Cheerful, fast and efficient. A pleasure to use."
 
 
 
 
 
 

Review 26 Feb 2019
Recommended by customer in NR12
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To strip of small section of ridge and tiles refit then rebed ridge back. I thank you for work and tea.
 
Cost: £95
 
 
 
 

Review 25 Feb 2019
Recommended by customer in NR16
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace small section of roof at rear of house.
I thank you for work and tea.
 
Cost: £60

"Peter was prompt, very polite and helpful. He investigated the leak and promptly repaired the problem. He was very friendly and provided good advice on potential problems in the future that we may have. Would definitely recommend his services. "
 
 
 
 
 
 

Review 21 Feb 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair feet above chimney. I thank you for work and tea.
 
Cost: £60

"Very happy with his work
Very good arriving on time
Very fare prices.
Very polite person. "
 
 
 
 
 
 
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