CSIB Roofing Services

5 Crown Crescent
Ovington
Thetford
IP25 6RU

Roofers

Listed under:  Roof Repairs & Refelting, Roofers / Roofing
100% recommended   Rating 9.8/10
12 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 12 reviews since 2017
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisfied with all aspects of work carried out would recommend without hesitation. "   more
 
" Good clean job. "   more
 
" Tom was excellent, Courteous, Professional and helpful throughout. We had water coming through the roof in 2 spots. He took a careful look initially to diagnose the cause and then gave us a quote whic...."   more
 
" As I needed another roof repair I did not hesitate to call Tom again. He came very promptly although very busy and once again worked very hard, made no mess at a very reasonable cost. "   more
 
About Us



We are a friendly, helpful service providing quality workmanship, help and advice for any roofing problems.

From small repairs to a complete re-roofing package we are always on the end of the phone to help.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 80%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Courteous 3
hard 2
helpful 3
mess 2
person 2
quote 2
reasonable 2
recommend 3
recommended 3
roof 2
Tom 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jul 2019
Recommended by customer in IP25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and refit valley gutter.
 
Cost: £871

"Very satisfied with all aspects of work carried out would recommend without hesitation. "
 
 
 
 
Team:
Tom Richard
 
 
 


Review 4 Feb 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove tiles on rear elevation of roof and value re-felt, batten and replace.
 
Cost: £1400

"Good clean job. "
 
 
 
 
Team:
Tom
 
 
 


Review 2 Jan 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Verge, Ridge, Valley repair
 
Cost: £400

"Tom was excellent, Courteous, Professional and helpful throughout. We had water coming through the roof in 2 spots. He took a careful look initially to diagnose the cause and then gave us a quote which he stick to. A pleasure to deal with and I would certainly recommend him Pete. "
 
 
 
 
Team:
Tom
 
 
 


Review 15 Oct 2018
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front roof repair.
 
Cost: £160

"As I needed another roof repair I did not hesitate to call Tom again. He came very promptly although very busy and once again worked very hard, made no mess at a very reasonable cost. "
 
 
 
 
Team:
Kom
 
 
 


Review 2 Oct 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General roof repair fixing leak around. Roof window and other sections of roof.
 

"Tom was recommended to me. "
 
 
 
 
Team:
Tom
 
 
 


Review 27 Jul 2018
Recommended by customer in NR17
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of roof and moved ventilation tile.
 
Cost: £160

"Work done quickly and efficiently.
Tom was courteous and did what he said he was going to do, when he was going to do it and for the price quoted."
 
 
 
 
 
 


Review 16 Jun 2018
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof eave repair.
 
Cost: £160

"Tom explained what he would do, came at the time he stated, left no mess and I felt the price charged was very reasonable.
He is clearly a very pleasant family men."
 
 
 
 
Team:
Tom
 
 
 


Review 18 Apr 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-file roof.
Felt and replace battens, supply scaffolding, replace broken tiles.
Repair ridge tiles.
Re-patinate lead flushing around chimneys, etc.
 
Cost: £4500

"Tom (and his team) were helpful, hard working, reliable and courteous people.
They treated the job as an emergency and used weekends to ensure the job was done in timely fashion.
Tom conducted us to tell us when he would be working.
This quote for the size of the job was extremely competitive and the work done of very high quality."
 
 
 
 
Team:
Tom Simon Paul Cerys
 
 
 


Review 30 Jan 2018
Recommended by customer in NR3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced tiles which had moved on roof,due to high winds.
 
Cost: £20

"I can really recommend Tom.
He is very obliging and a very nice person.
Easy to know and get on with.
I previously had work done by Matthew Ross Carter but he does no longer do work on high ladders and he recommended Tom to me."
 
 
 
 
Team:
Tom Blake
 
 
 


Review 11 Dec 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Tom Blake
 
 
 


Review 14 Nov 2017
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Tom Blake
 
 
 


Review 17 Jul 2017
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof for small extension.
 
Cost: £550

"Tom is a very friendly and helpful person. Everything was kept tidy and job was done on budget and time. I have recommended him to friends."
 
 
 
 
Team:
Tom Blake
 
 
 

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