G & J Irving Ltd

21 West Morton Street
Thornhill

DG3 5ND

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 9.8/10
22 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 22 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent professional service with a thorough knowledge to adapt and overcome problems, without remain work open to customers ideas helping create first class finish."   more
 
" Professional and friendly company to deal with. This company came recommended and I would have no hesitation in recommending them."   more
 
" Scott and his team are friendly and professional. i would have no hesitation in recommending this company. The team take pride in there work. I am very happy with work carried out."   more
 
" Excellent company to do business with. Work done to a very high standard in line with all quotes gives. Would recommend company other family members have had re-roofs and were also very pleased with w...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Communication 2
excellent 10
family 2
friendly 6
Good 4
helpful 2
informed 2
pleasant 3
pleased 3
pleasure 2
problem 3
professional 4
quality 2
recommend 2
reliable 2
service 3
standard 4
team 5
workers 2
workmanship 4
workmen 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Mar 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fiberglass new extension roof and old flat roof
 
Cost: £13359

"Excellent professional service with a thorough knowledge to adapt and overcome problems, without remain work open to customers ideas helping create first class finish."
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace damaged tiles.
 
Cost: £200

"Professional and friendly company to deal with. This company came recommended and I would have no hesitation in recommending them."
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slate new roof and re- slate out building.
 
Cost: £10000

"Scott and his team are friendly and professional. i would have no hesitation in recommending this company. The team take pride in there work. I am very happy with work carried out."
 
 
 
 
 
 


Review 11 Feb 2019
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-slate, part new roof, valley guttering, guttering, chimney work.
 
Cost: £13000

"Excellent company to do business with. Work done to a very high standard in line with all quotes gives. Would recommend company other family members have had re-roofs and were also very pleased with works done."
 
 
 
 
Team:
Barry David Scott
 
 
 


Review 30 Oct 2017
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fibreglass flat roof with 50mm insulation. New under faceings and guttering.
 
Cost: £44000

"Couldn't have a better team. Couldn't do enough, nothing was any problem. Very clean and friendly. We have animals and closing gates and doors to keep things in wasn't a problem."
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewing existing flat roof with polyroof system. Work involved replacement of some original roof timbering, removing and replacing existing fascias and guttering, and installing polyroof sytstem.
 
Cost: £10846

"This is the third major roof job Irvings have undertaken for me in approx. 7 Years - others were replacing and slating main house roof, and slating a sun-room extension. I have always found them a delightful company to work with, and would look no further for any future roofing requirements. The men (Scott in particular) are pleasant to deal with, articulate, efficient, and hard - working. Cannot rate them highly enough."
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in DG1
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Scaffold, remove ridges, strip slates. Supply and fit lead flashing's onto geo textile underlay. Supply and fit quality lances slates, laid in diminishing courses. Supply and fit lead soakers, replace ridges.
 
Cost: £19143

"Couldn't be happier with the all round service. The work was completed to a very high standard and the workmen were thoroughly professional at all times. Communication was excellent and we were informed of progression on a daily basis.
This was a complex undertaking for the roofers due to building being Grade B listed with a lot of intricate slate and lead work.
Delighted with end result and would recommend G & J Irving to friends and family."
 
 
 
 
 
 


Review 19 Sep 2017
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-slated our 1890's detached sandstone house. Wood and rhones were replaced where necessary. Chimneys were checked and pointed around them.
 

"We were given a rough estimate by Scott and this was adhered to. The work was carried out in the spring as planned. A very pleasant team of workmen, and Scott kept me well informed with the progress of the job if were away, and supervised the job. I was very pleased with the work."
 
 
 
 
 
 


Review 2 Feb 2017
Recommended by customer in D63
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slate roof and insulated and put on a new flat roof.
 

"Excellent work. Easy to get hold of workers if any queries arise. Friendly, professional staff."
 
 
 
 
 
 


Review 17 Jan 2017
Recommended by customer in DG3
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roofing single storey semi det.
Incl. New flashing to chimneys.
New soffit fascia verge.
Fibreglass work.
New dry fix ridge.
 
Cost: £8050

"Long established local firm with reputation for quality work on domestic, commercial contracts."
 
 
 
 
Team:
Scott Barry
 
 
 


Review 15 Jan 2017
Recommended by customer in DG3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £18000

"Timely work of a good standard with good tradesmen."
 
 
 
 
 
 


Review 13 Jan 2017
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of roof at No.5 Drumshinnoch brae.
 
Cost: £9771

"Excellent workmanship. Good friendly team. Good communication."
 
 
 
 
 
 


Review 13 Jan 2017
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of flat roof.
(1/2 shared with neighbor)
 
Cost: £2856

"Excellent and friendly team.
Good workmanship."
 
 
 
 
 
 


Review 28 Jun 2016
Recommended by customer in DG3
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and replacement of pair of slates on roof of house.
Scaffolding, slating, leadwork.
Fixing chimney cap.
Repair to stone ridge.
 
Cost: £2691

"Excellent work, explanation.
Came when he promised
Went the extra mile."
 
 
 
 
Team:
Scott
 
 
 


Review 24 Jun 2016
Recommended by customer in DG5
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reroofing-replacing all slates, sarking and felt. Removing old chimney.
 

"Excellent service, high standard of workmanship. Friendly considerate staff. Value for money."
 
 
 
 
 
 


Review 2 Mar 2016
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roofing the property which is made up of a different roofing areas and also includes 4 dormer windows, and required fibre glass and lead work where these joined.
 
Cost: £43386

"We were very pleased with the work and the re-roofing has been admired and commuted on by visitors. Where there has been the odd problem with a tile, it has been replaced / sorted without cost to us. The team were reliable and skilled. They were helpful, very pleasant and polite, explaining what they were going to do, asking where we wanted items put and responding to any requested from us."
 
 
 
 
 
 


Review 29 Feb 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking off stew stones on gable end and putting lead flashing underneath, and replacing nearby slates.
 
Cost: £2500

"Very professional, helpful, informative and friendly workers - a pleasure to deal with."
 
 
 
 
 
 


Review 29 Feb 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing flat roof felt with fiber glass.
 
Cost: £4219

"A pleasure to deal with, and gave good advice."
 
 
 
 
 
 


Review 23 Feb 2016
Recommended by customer in DG3
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete re-roofing of house. (re-tiling.)
 
Cost: £12869

"Excellent service, problem with tiles but dealt with properly."
 
 
 
 
 
 


Review 19 Feb 2016
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Programmed re-slating of roof.
 
Cost: £20300

"Excellent, reliable firm."
 
 
 
 
 
 

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