Surelock Security

Where reputations count.

9 Astra Court, Greens Road
Dereham
Norfolk
NR20 3TR

Security Products & Systems

www.surelocksecurity.co.uk

Email This Business

Tel 01362 698050
Mobile 07824 663404

Listed under: Alarm & Security Systems, Architectual and UPVC hardware specialists, Automatic Access Control installers, Burglar Alarms and Security Systems, CCTV Installation & Service, Key Cutting, Locksmiths, Security Lighting, Security Shutters

100% recommended Rating 9.9/100
17 reviews since 2013

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 17 reviews since 2013

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The price represents value for money

Recent Reviews

" Lee from Surelock. Security was excellent. Very helpful and knowledgeable from the outset." more

" Work was done very professional & lovely friendly. Fellow who carry." more

" It was a pleasure to deal with Lee, such a friendly, helpful young man. I cannot speak highly enough of him." more

" The fault was spotted immediately i.e.: wear and tear, the door was heavy in movement, but not unable to function. A lubrication was applied, and ball bearings adjusted and a second door was also chec...." more

About Us
Information provided by the business
Legal Name: Medlock and Young Ltd. Limited Company.

Review 12 Aug 2015 Recommended by customer in NR19 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Supply and fit 5x B.S. cylinder locks to doors (3*) cut 1x extra key. Supply and fit 1x sash jammer.

Cost: £321

"Lee from Surelock. Security was excellent. Very helpful and knowledgeable from the outset."

REPORT THIS REVIEW

Review 28 May 2015 Recommended by customer in NR19 My Age: 70 + I'm: Female I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Remove faulty lock & handles. Replace geoclose & out of tera Pc furniture.

Cost: £194

"Work was done very professional & lovely friendly. Fellow who carry."

REPORT THIS REVIEW

Review 21 May 2015 Recommended by customer in NR21 My Age: 70 + My level of experience of similar services: Average I have known this business: 5 - 10 years business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace gearbox to conservatory door.

Cost: £182

"It was a pleasure to deal with Lee, such a friendly, helpful young man. I cannot speak highly enough of him."

REPORT THIS REVIEW

Review 13 May 2015 Recommended by customer in NR21 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Investigation into a patio door lock that was presenting difficulties with locking.

Cost: £5400

"The fault was spotted immediately i.e.: wear and tear, the door was heavy in movement, but not unable to function. A lubrication was applied, and ball bearings adjusted and a second door was also checked. Apart from this no further action was needed. This was carried out in a friendly and efficient workmen. I am delighted."

REPORT THIS REVIEW

Review 27 Apr 2015 Recommended by customer in NR9 My Age: 50 - 59 My level of experience of similar services: Experienced I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting of wireless burglar alarm.

Cost: £620

"Very pleased with standard of work and professionalism of staff. Very helpful and polite."

REPORT THIS REVIEW

Review 20 Apr 2015 Recommended by customer in NR19 My Age: 60 - 69 business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Cost: £144

REPORT THIS REVIEW

Review 9 Jan 2015 Recommended by customer in NR19 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of lock on a metal ex. Door.

Cost: £1020

"Very intelligent workman, very polite and friendly."

REPORT THIS REVIEW

Review 16 Sep 2014 Recommended by customer in NR20 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

The key to my mother�s cash box went missing on the 11th. September at 97 she was distraught that somebody had stolen it and emptied the box of the contents which were precious to her.

Cost: £70

"I telephoned Lee at Surelock Security after 4p.m. on the 11th., by which time it was obviously too late for him to do anything that day. Understanding my mother�s agitation he extremely helpfully offered to call at her home on the following morning at 9a.m. he arrived on the stroke of 9 when I met him, opened the box (the contents were in fact intact), and fitted a new lock before leaving. His response to this situation and his professionalism were nothing short of exemplary, for which I am extremely appreciative."

REPORT THIS REVIEW

Review 28 Aug 2014 Recommended by customer in NR20 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Gain entry to garage door and replace lock.

Cost: £80

"Very efficient from start to finish. Booking the job. office was friendly and helpful. Arranged for locksmith to attend within a few hours. The job. Lee attended. Explained the work and cost clearly. Did the job quickly, no fuss. Helpful advice re level of lock security. Excellent service form Lee."

REPORT THIS REVIEW

Review 18 Aug 2014 Recommended by customer in NR21 My Age: 70 + My level of experience of similar services: Average I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Change lock on patio door.

Cost: £127

"I have never before had such prompt and helpful attention. From phone call to job completion by a pleasant, courteous, young man look not much more than two hours."

REPORT THIS REVIEW

Review 7 Jul 2014 Recommended by customer in PE38 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New Yale lock fitted to front door.

Cost: £114

"A very nice & polite young man. He explained everything before & during fitting."

REPORT THIS REVIEW

Review 13 May 2014 Recommended by customer in NR20 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	5/10
The price represents value for money

Show All

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Conservatory door replace gearbox. Fit handle to another door.

Cost: £142

"Excellent! Most helpful, but costly."

Business Reply:

Many thanks for your review. I am glad you were happy with the fitters work.

We always try to keep our cost to a minimum. However in this case the gear box that was needed for the job was of the old style, there are not many of these made anymore so the price for the gear box will always be higher. As well as this we also had to gain entry to the door first as the door would not open.

REPORT THIS REVIEW

Review 4 Oct 2013 Recommended by customer in NR20 business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cost: £76

"Lee is a very friendly young man and did a good job and made no mess."

Business Reply:

Thank you for taking the time to write the review.

REPORT THIS REVIEW

Review 4 Oct 2013 Recommended by customer in NR21 business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Not yet known as there was more work than expected-awaiting.

"Work was to open a medieval Church doors lock, servicing and making a new key. They did this excellently."

Business Reply:

Many thanks we were glad we could help

REPORT THIS REVIEW

Review 4 Oct 2013 Recommended by customer in NR20 business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace front door lock & adjust door hinges.

Cost: £75

"Excellent service, made appointment Thursday at 16:00 and arrived Friday on time. Have used company previously & recommended them to friends."

Business Reply:

Glad you were happy with our service and thank you for the review.

REPORT THIS REVIEW

Review 18 Sep 2013 Recommended by customer in NR18 business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Cost: £105

"Very polite and professional."

Business Reply:

Many thanks for the review.

REPORT THIS REVIEW

Review 6 Sep 2013 Recommended by customer in NR21 business Surelock Security https://www.referenceline.com/security_products_systems-in-dereham-surelocksecurity-48122

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Cost: £120

Business Reply:

Many thanks for the review.

REPORT THIS REVIEW

Referenceline - Helping you make a more informed choice. Here's how.
TRUSTED FIRMS: Read our reviews for businesses vetted by the organisations listed below. To visit or join them: Click [+]
Referenceline Consumers Businesses Contact Us Our Rules Privacy Site Map	Trading Standards Dumfries and Galloway [+] Dundee [+] South Ayrshire [+]	Approved Codes The Property Ombudsman [+] British Association of Removers [+] TrustMark TrustMark [+] Care & Repair Edinburgh [+] Trade Bodies British Compressed Air Society [+]	A more informed choice ... Referenceline shows you unique information about the experience of the firm and reviews from different types of customer, so we can help you make a more informed choice, but we're not responsible for the work of the listed businesses. By using this website you agree to our rules and our use of cookies. © Referenceline Ltd. All rights reserved.
GENUINE REVIEWS: If you are concerned about any review, then please get in touch: is this review genuine?.
Referenceline is genuine too : We're a Corporate Affiliate member of the Chartered Trading Standards Institute and an Approved member of Trading Standards Buy with Confidence

Customer Reviews
Sort:	1
Budget: