Stairlifts Scotland Limited

Arrol House, 9 Arrol Road
Glasgow

G40 3DQ

Stairlifts

Listed under:  Stairlifts - Service & Maintenance
100% recommended   Rating 9.5/10
10 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 10 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.3/10 Service Rating 9.3
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with results. Helpful and friendly kept up to date with all information required."   more
 
" Work completed quickly and efficiently."   more
 
" Very impressed with Sharon Parker who kept me informed at every stage. The work was carried out with a quiet confidence by James who ensured no mess and no fuss. Excellent job from start to finish."   more
 
" Very pleased! Thank you!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 83%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 83%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
helpful 2
pleased 2
answered 1
arrived 1
baby 1
confidence 1
considerate 1
efficient 1
efficiently 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 1 Apr 2019
Recommended by customer in EH52
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Show All
 
 
Customer Review
 
Stair lift fitted.
 

"Very pleased with results. Helpful and friendly kept up to date with all information required."
 
 
 
 
 
 


Review 24 May 2018
Recommended by customer in G75
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 

"Work completed quickly and efficiently."
 
 
 
 
 
 


Review 16 Mar 2018
Recommended by customer in G72
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit Flowz stair lift to quite a complicated narrow stair with a 180 degree turn at half and landing.
 
Cost: £5500

"Very impressed with Sharon Parker who kept me informed at every stage.
The work was carried out with a quiet confidence by James who ensured no mess and no fuss.
Excellent job from start to finish."
 
 
 
 
Team:
James Max Barry
 
 
 


Review 7 Nov 2017
Recommended by customer in PA2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed two trackers cleaned up there mess and overall done a good job!
 

"Very pleased! Thank you!"
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in ML11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 


Review 21 Sep 2017
Recommended by customer in G72
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting second hand stair lift.
 
Cost: £2980

"The men were very polite and considerate. They answered all questions raised by me. They arrived on time, were considerate re noise and tidiness ( especially as there was a baby staying with us)
Very efficient. "
 
 
 
 
 
 


Review 17 Sep 2017
Recommended by customer in FK13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric socket fitted top of stairs. New stairlift fitted.
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in G69
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Removal of stair lift.
 
Cost: £210

"A very quick and tidy job."
 
 
 
 
Team:
James Currie
 
 
 


Review 24 Aug 2017
Recommended by customer in PA3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Tracking hoist fitted to bedroom walls.
 

"Very satisfied with work done. Team very nice and work completed to a high standard."
 
 
 
 
 
 


Review 21 Aug 2017
Recommended by customer in KA1
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of stair lift.
 

"Excellent service -very helpful engineers."
 
 
 
 
Team:
Brian Lees Max Barry
 
 
 

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