Estate and Letting Agents

It is a legal requirement for Estate and Letting Agents to join a Government-approved redress scheme. The two schemes approved by the National Trading Standards Estate Agency Team are:

• Property Redress Scheme
• The Property Ombudsman

Guild of Professional Estate Agents

The Guild of Professional Estate Agents is a network of approaching 700 successful independent estate agents whose combined strength and experience helps with selling houses. Each member is committed to a quality of presentation and to working with other like-minded progressive agents to provide a wider market place of properties for sale.

Not only adhering to The Guild’s own Code of Conduct, but all are members of either the Royal Institute of Chartered Surveyors or The Ombudsman for Estate Agents - the only Office of Fair Trading approved scheme in estate agency practice.

NAEA Propertymark

NAEA Propertymark is the UK’s leading professional body for estate agency personnel; representing members who practice from over 12,000 offices in all aspects of property services. We are dedicated to the goal of professionalism within all aspects of property, estate agency and land. Our aim is to reassure the general public that by appointing a NAEA Propertymark Protected agent to represent them, they will be safeguarded and receive the highest level of integrity and service for all property matters.

Property Ombudsman - Residential Sales Redress Scheme and TSI Approved Code

This firm is registered with the Property Ombudsman (TPO) which is independent and provides a free, fair and speedy review of complaints relating to residential property transactions between registered agents and clients that fall within his terms of reference.