Brett Bain Tree Services

Unit 16 Barlow Park, West Pitkerro Industrial Estate
Dundee
Angus
DD5 3UB

Tree Care

Listed under:  Tree Care / Tree Surgeons
100% recommended   Rating 9.9/10
107 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 107 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Second time I have had Brett and his team work for me. As before the work was done promptly and as I wished, with all debris taken away so I could keep enjoying my garden. Try them. These guys are gr...."   more
 
" I found Brettís communication and professionalism during the process of understanding needs for this job beyond expectations. The specifications in work order were accurate and concise and were carri...."   more
 
" I had Brett come last year to help me get back on top of my garden. They came again at my request last month and also did a great job Brett and his team did a great job - again. Just what I needed don...."   more
 
" Brett and team are careful to ensure scope of works are explained in detail, and their standards of operational efficiency, safety and (as importantly) leaving the site properly clear and tidy give me...."   more
 
About Us


Trees are a living legacy and a future investment in your property. At Brett Bain Tree Services, trees are our business and our passion. We provide premium quality and custom tree care by, using both scientific and artistic methods to maintain the health and beauty of your trees and shrubs.
The difference in having highly skilled, knowledgeable and caring arborists doing your tree work will be apparent in the continued vibrant health of your trees and their ability to heal and fight off illness and disease.
In an industry that is so unforgiving of mistakes, safety is at the heart of our business. Our strong commitment to safety is evident through continual research and development of best safe practices.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 7
arrived 5
Bain 20
Brett 45
Care 5
class 6
Clean 6
cleaned 6
clear 6
contact 5
courteous 6
debris 6
definitely 7
efficient 14
efficiently 7
excellent 20
extremely 6
friendly 10
future 7
garden 16
good 14
great 8
happy 14
hard 8
highly 22
manner 6
occasions 5
pleasant 6
pleased 6
polite 10
professional 35
quality 5
quickly 9
quote 11
quoted 5
really 5
Reasonable 5
recommend 38
recommended 12
removed 8
satisfaction 5
satisfied 6
service 21
services 25
standard 8
team 22
tidy 17
tree 40
trees 15
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Jul 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This time they took down a really unruly lawn (moss, ivy, etc) and sorted out an overgrown lilac that I love but had become all leggy
 
Cost: £270
 

"Second time I have had Brett and his team work for me. As before the work was done promptly and as I wished, with all debris taken away so I could keep enjoying my garden. Try them.
These guys are great. They know what they are doing and are well equipped with petrol tools. They donít need access to power, so they can work even if youíre not there, and they take everything away with them"
 
 
 
 


Review 24 Jun 2019
Recommended by customer in DD4

 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete garden clearance which included removal of trees, shrubs, garden shed, greenhouse and debris.

"I found Brettís communication and professionalism during the process of understanding needs for this job beyond expectations. The specifications in work order were accurate and concise and were carried out to a very high standard. Brett is a consummate professional and his team are hard working and dedicated, a rare commodity in this day and age. Would highly recommend and if needed, would rehire for future projects!"
 
 
Team:
Brett and team
 
 
 


Review 4 Jun 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £290
 

"I had Brett come last year to help me get back on top of my garden. They came again at my request last month and also did a great job Brett and his team did a great job - again. Just what I needed done, promptly, and took all rubbish away. Reasonable price too. Will happily use them again and recommend them to others"
 
 
 
 


Review 3 Jun 2019
Recommended by customer in KY3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two large contracts and several smaller ones completed to very high standard and within budget. Felling and removing dead and dying trees, some in precarious locations, cutting back to specification, removing dead and/or dangerous overhanging limbs, crown reduction, clearing brash, cutting to usable firewood pieces, stump grinding and chipping.
 
Cost: £5000
 

"Brett and team are careful to ensure scope of works are explained in detail, and their standards of operational efficiency, safety and (as importantly) leaving the site properly clear and tidy give me no hesitation to recommend their services."
 
 
Team:
Brett, Jez, Josh & Ian
 
 
 


Review 1 Mar 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal of two eucalyptus trees growing close to and over a dwelling. These two trees were safely and expertly removed, section by section. All branches were mechanically chipped and removed, and the rootballs ground down. The site was cleared of debris to my satisfaction.
 
Cost: £3156
 

"This was a really first class job carried out by an dedicated team of tree surgeons in difficult conditions.

I was recommended Brett Bain Tree Services by staff at the University of Dundee Botanic Garden where I understand the company carries out regular tree work. On completion, I would confidently recommend their services to anyone, indeed I expect to use the company in the future. I have no commercial interest in the firm, other than that excellent first experience.

I have observed other tree surgery and removal jobs in the local area, and can safely state that Brett Bain Tree Services are head and shoulders over the rest.

Highly recommended. Great to watch! You will not be disappointed."
 
 
Team:
Brett Bain, 'Jez'............... and the team.
 
 
 


Review 10 Sep 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 4 very large out of control Douglas firs from my garden
 
Cost: £1720
 

"I would like to express my extreme satisfaction for the works carried out by Brett and all his workforce. They were all very professional and friendly and carried out the work so well. Everything they said they would do was carried out and nothing was a problem to them. I would fully recommend to anyone needing tree works carried out. They are an A rated company in my opinion."
 
 
Team:
Brett and his team
 
 
 


Review 31 Jul 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hi - just had a very large tree and hedge trimmed, a big buddliea brought back under control and a stretch of Bamboo removed roots and all
 
Cost: £750
 

"Hi. Brett came and quoted quickly. The required survey for active nests was also prompt. I met 6 members of the team. They were all pleasant and polite. Best of all they removed all the branches and cuttings immediately. Would highly recommend"
 
 
Team:
Brett, Josh, David, Jeremy, and two more (who actually did most of the work,)
 
 
 


Review 18 Jul 2018
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out works to trees located within the grounds of the property along the south boundary as follows: 1) 2 X Silver birch (overhanging the properties of 2 & 4 Wyvis Avenue) - Fell to ground level. 2) Eucalyptus - Reduce height by approx 2-3 meters and prune to balance and shape. All arisings are to be removed and the property is to be left in a safe and tidy condition upon completion of works.
 
Cost: £440
 

"I called Brett Bain Tree Services regarding trees in our garden that the neighbours were not happy with. Someone came out the day after I called and I had a quote the very next day. I was offered very useful advise and advised fairly on the best course of action. The cost was extremely fair and I cannot criticise anything about the service provided. I would definitely recommend this company to others and will have no hesitation to use them in the future."
 
 
Team:
Brett Bain
 
 
 


Review 17 Jul 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling and removal of a large dead elm
 
Cost: £1728
 

"Tree surgeons of the highest standard, providing an excellent, prompt and professional service."
 
 
Team:
Brett Bain
 
 
 


Review 26 Jun 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing around 10 tree stumps in varying sizes.
 
Cost: £528
 

"Brett arrived on time as arranged and work was carried out to an excellent standard with a lot of care and attention to tidiness.

I would highly recommend them."
 
 
 
 


Review 31 May 2018
Recommended by customer in DD7

 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Brett Bain Tree Services were on site to fell and remove a tree. They completed this task with the upmost professionalism. Very efficient and tidy. They also removed five tree stumps with a grinder and made sure everything was cleaned up and safe.

"Brett Bain Tree Services were very professional and efficient. I had approached several other tree surgeons in the area and all let me down. I only wish I had contacted Brett first, he definitely is the best.
I would not hesitate to recommend him to anyone else."
 
 
 
 


Review 11 May 2018
Recommended by customer in dd3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
removal of tree.
 
Cost: £327
 

"All work carried out safely and efficiently by a friendly team at the cost quoted. Would recommend"
 
 
 
 


Review 11 May 2018
Recommended by customer in DD8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of several trees. Trimming of other trees.
 
Cost: £1116
 

"Second time we have used this excellent company.
Work completed to usual high standard by very polite and pleasant operatives.
Highly recommend"
 
 
Team:
To my shame, I don't know.
 
 
 


Review 18 Apr 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed very large oak tree approx. 60ft high and about 4 metres from house
 
Cost: £2100
 

"We had a very large oak tree very close to our house that had a preservation order on it, The tree had developed honey fungus and would have became very dangerous. Brett dealt with the planning department getting all the relevant permissions, The team arrived on the day promised and were excellent from start to finish and made sure there was no damage to our property and left the site very tidy. Because of the height and position of the tree we required a crane to remove the trunk which made the job a bit more expensive but there really was no choice as there was no room to drop it. I would highly recommend Brett Bain and if I ever require any further work he would be the first person I would contact."
 
 
Team:
Josh, Gez and Hanna hopefully the names are correct they did introduce themselves but my memory for names is not good
 
 
 


Review 22 Jan 2018
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 4 trees including root ball in the corner of the property.
 
Cost: £90
 

"We are very satisfied with the work carried out by Brett and his team. They were quick, efficient and tidy. They also gave us some valuable advice regarding caring for our existing trees. Would use them again."
 
 
 
 


Review 21 Jan 2018
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of dead branches from a rowan tree, and treatment of ground to encourage future growth.
 
Cost: £100
 

"Clear and professional in all communication; gave confidence that they knew what they were talking about - the advice about what needed done to the tree, what chances of success there was, etc, all inspired confidence. While it took a while from quote to a gap in their diary to actually do the work, there was clear communication throughout."
 
 
Team:
Don't know
 
 
 


Review 17 Dec 2017
Recommended by customer in dd3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 30 plus ft tree in front garden.
 
Cost: £408
 

"work was carried out in a safe and professional manner. All work was explained and on completion confirmed all work carried out as agreed to my satisfaction, I would use their services again and recommend anyone needing tree work to contact them for advice."
 
 
 
 


Review 8 Dec 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four mature garden trees reduced in height.
 
Cost: £114
 

" Brett and his team were a pleasure to deal with, the work and
clean-up were done perfectly. I look forward to using them again
and would recommend them unreservedly"
 
 
 
 


Review 6 Dec 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree felling and clearing in Invergowrie

"Brett and his team have been to our place several times and we have always been very happy with the job they do. They are very professional and efficient and also knowledgeable about trees and woodland ecology.
Highly recommended.
"
 
 
 
 


Review 26 Nov 2017
Recommended by customer in Ky8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quoted for 2 very large trees silver birch and Rowan also two old cherry trees.
 
Cost: £33677
 

"The tree surgeons were amazing, I could not fault them in anything, they were fast efficient friendly and accommodating. We are landlocked so they had a harder than normal job but left everything clean and tidy. They came and went within 3 hours, I had other quotes in and they were by far the best, I have recommended them to other people and will continue to do so."
 
 
Team:
Brett Bain but canít remember the tree surgeons names either josh or justin
 
 
 

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