Special Branch Tree & Hedge Surgery Ltd

Gorries, Kincaple
St. Andrews
Fife
KY16 9SH

Tree Care

Listed under:  Tree Care / Tree Surgeons
99% recommended   Rating 9.4/10
211 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 211 reviews since 2012
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Through initial contact with firm right through to completion everything was of a very high standard. All the workforce was very polite and helpful including liaising with an elderly neighbor explaini...."   more
 
" I have used special branch - Tree and Hedge surgery ltd before. Excellent service. Polite, courteous, Professional team. "   more
 
" From the first enquiry to the finish of this job this company excelled. Mark is a delight to deal with, very easy to talk to and get along with. The team he sent along led by Niall were great. They ...."   more
 
" Work was clearly carried out in a safe and professional manner. The two persons carrying out the work communicated exceptional well their activities. I have no hesitation in recommending this company ...."   more
 
About Us


Special Branch Tree & Hedge Surgery Ltd are a fully insured, Fife based company with a safe and professional approach to all aspects of tree pruning, tree felling, landscape management and hedge cutting work in East Scotland.

We guarantee you a team of highly qualified tree surgeons with expert arboricultural knowledge, years of commercial tree work experience and genuine interest in horticulture.

We always provide a free site survey and a free, no-obligation quote.

We are members of the Fife Trusted Trader Scheme and the only tree surgeons in Scotland to achieve membership of the Guild of Master Craftsmen.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
agreed 10
arrived 9
B 7
better 5
branch 39
branches 6
care 5
carrying 5
certainly 6
clean 6
clear 5
cleared 8
communication 5
completely 6
courteous 8
debris 6
definitely 9
delighted 10
efficient 24
efficiently 13
estimate 5
exactly 5
Excellent 44
extremely 16
finish 6
finished 5
friendly 35
friends 6
future 6
garden 25
good 33
great 10
guys 6
happy 20
helpful 24
Highly 9
manner 9
Mark 12
pleased 13
polite 18
professional 47
recommend 32
removed 10
service 34
special 36
team 38
tidy 23
tree 28
trees 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Oct 2019
Recommended by customer in G6 4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pol-larding large eucalyptus tree.
 
Cost: £720

"Through initial contact with firm right through to completion everything was of a very high standard. All the workforce was very polite and helpful including liaising with an elderly neighbor explaining the workscope. "
 
 
 
 
 
 


Review 7 Oct 2019
Recommended by customer in KY15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dismantle holly hedge-
Remove stumps
Dismantle Laurel hedge
Remove stumps
Grid stumps
All waste removed site left safe and tidy.

 

"I have used special branch - Tree and Hedge surgery ltd before.
Excellent service.
Polite, courteous, Professional team. "
 
 
 
 
 
 


Review 25 Sep 2017
Recommended by customer in KY16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To front garden: Reduce height of 2 x appx 15ft Cherry trees by 30% and thin out and shape crown. Reduce height of appx 15ft Laburnum tree by 30% and thin out and shape crown without losing privacy. In rear garden: Remove dead wood from 18ft Cherry tree (Tree removed in the end as it was dead). Dismantle and remove 25ft Scots Pine tree, leaving stump close to ground. Shape and re-balance 16ft Japanese Larch tree. Trim and shape 16ft Yew tree. Remove dead wood from 30ft Contorted willow tree. Dismantle and remove a self-seeded 25ft Ash tree growing close to house. All waste to be removed. Site to be left safe and tidy.
 
Cost: £900
 

"From the first enquiry to the finish of this job this company excelled. Mark is a delight to deal with, very easy to talk to and get along with. The team he sent along led by Niall were great. They arrived promptly and after introducing themselves just got on with the task. They are properly kitted out for the work and safety is clearly at the forefront of what they do. The asked if we wanted the Scots Pine for firewood which we declined, but were very helpful to our neighbour who asked them if he could have it. We left them to get on with the job and went off to do our own errands.

When we returned the work was finished, the site was pristine and the road outside where they had chewed up the branches with their machine was immaculate. They had also rather thoughtfully removed a shrub and its roots that I had been struggling with for days with a fork and spade.

I would have no hesitation in recommending this company and I already have another smaller job to ask them to do."
 
 
Team:
Mark, Niall, Richard, Dan, Brad
 
 
 


Review 24 Aug 2016
Recommended by customer in KY9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of a 40 ft section of sycamore tree. Removal of all timber from site.
 
Cost: £480

"Work was clearly carried out in a safe and professional manner. The two persons carrying out the work communicated exceptional well their activities. I have no hesitation in recommending this company to anyone seeking such services."
 
 
 
 
 
 


Review 23 Aug 2016
Recommended by customer in KY15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove 2 very large conifers. Remove 2 hedges. Remove trees and shrubs behind retaining wall to allow wall repair to take place.
 
Cost: £1800

"If you're looking for top quality tree surgeons we can strongly recommend the guys from special branch. They're extremely competent, well organized and professional, resulting in a completely hassle-free experience. As if that wasn't enough they're also a really decent, friendly bunch of guys."
 
 
 
 
 
 


Review 3 Aug 2016
Recommended by customer in KY8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Attend to 18 ft. cherry tree thin branch dismantle and remove all the 5 ft. cypress hedges, grind out all tree stumps, install rustic was edge 45 ft. and make a rockery, lay down membrane over new border area, 10 cm. deep woodchip, topsoil for rockery and make site tidy.
 
Cost: £1932

"Fantastic company and great job was made of my garden."
 
 
 
 
 
 


Review 3 Jun 2016
Recommended by customer in KY16
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dismantling a 25m tall sycamore tree leaving stump lose to the ground.
 
Cost: £3480

"This tree trunk was within 1 ft of an old stone wall so access was restricted and our house is within 7 meters. Accurate felling therefore paramount. This was successfully carried out on schedule. We would strongly recommend this company."
 
 
 
 
 
 


Review 24 Feb 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extensive cutting back of mature trees/hedges to the rear of our garden. All other garden hedges, shrubs etc including very large conifers cut & shaped, a dead rowan tree cut to an ornate stem - pretty well a makeover from an overgrown mess to a restored fresh start.
 
Cost: £720
 

"The boss clearly understood how to address all the issues. The staff - three men with the strength of nine - arrived with serious machinery including a waste-chipper and shot through the work with amazing skill & did more than was actually undertaken in the first place. A tremendous day's work. Have NO hesitation in hiring this business."
 
 
Team:
The Dudes :)
 
 
 


Review 10 Feb 2016
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of large tree and grinding of stump.
 

"Very impressed with this company. From first meeting right up to finish of work they were very professional. We would use them again."
 
 
 
 
 
 


Review 20 Dec 2015
Recommended by customer in KY7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To reduce the height of 2 x approx 60 ft pine trees by approx 5 metres, thinning out the crowns and removing any dead wood.
 
Cost: £720

"You couldn’t ask for a better or more professional service and everyone was very friendly and explained exactly what should be done. In carrying out his work the team took into account the final shape of the trees and the health of the trees too. The site was cleaned up and apart from the trees you would never know any work had been undertaken. Great team and would recommend without hesitation. Many thanks to Mr. Special Branch team."
 
 
 
 
 
 


Review 29 Oct 2015
Recommended by customer in KY7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove turf from 2 lawns prepare ground and lay new turf.
 
Cost: £1752

"Excellent professional tradesmen."
 
 
 
 
 
 


Review 2 Oct 2015
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling of tree and sawing of timber into logs and removal of surplus branches and tidying.
 
Cost: £408

"Prompt, efficient, tidy work and very efficient and friendly personnel."
 
 
 
 
 
 


Review 30 Sep 2015
Recommended by customer in KY12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting down and removing a dead black tree overhanging a road.
 
Cost: £2874

"We were delighted by this work provided and I would recommend special branch to anybody with similar needs."
 
 
 
 
 
 


Review 13 Jul 2015
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trimming tree in first garden and taking down one tree leaving against another.
 
Cost: £348

"Good work. Pleasant workers who were a delight to talk to. Good boss who explained everything to me. Cleaned up after themselves. Highly recommend!"
 
 
 
 
 
 


Review 9 Jul 2015
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove dent wood of from 50 yr Turkey oak. Reduce crown of new hat 50 yr Turkey oak. Clean site.
 
Cost: £348

"We have a large garden with many trees which require constant attention. Special branch responded promptly to my request for advice and a quotation, which was eventually revised when the scope of work was reduced. The work was executed very professional arriving on site as planned and leaving the site in a clean and tidy state. A first class well qualified professional team who delivered, in a friendly and co-operative manner, the work as described in the quotation, to industry standards of quality and safe working practices. A team I would highly recommend."
 
 
 
 
 
 


Review 11 May 2015
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling of trees.
 
Cost: £270

"Excellent job- no complaints."
 
 
 
 
 
 


Review 17 Mar 2015
Recommended by customer in KY9
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 12 Jan 2015
Recommended by customer in KY10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pollarding 40ft multi stemmed tree by approx 60%.
 
Cost: £882
 

"Excellent standard of work,exactly as described, in at times, difficult weather conditions.All timber cut as requested and the site left very tidy.
First time I have used the company on a recommendation from a friend and I would have no hesitation in passing on the recommendation."
 
 

Special Branch Ad
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Excellent work by Neal on the ropes and Richard on the ground.Assisted by David on the 1st day.
 
 
 


Review 12 Jan 2015
Recommended by customer in KY10
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dismantle and remove 40 ft line tree leaving stump at ground level. Remove all waste. Leave site tidy and safe.
 
Cost: £612
 
 
 
 


Review 9 Jan 2015
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four trees were pruned,two of them requiring severe pruning.
 
Cost: £250
 

"Work done very efficiently and no mess left. Advice was very professional"
 
 
Team:
The owner and team
 
 
 

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