Richard Gauld Tree Specialist

Shieldhill, Closeburn
Thornhill
Dumfries & Galloway
DG3 5JX

Tree Surgeons

Listed under:  Tree Care / Tree Surgeons
100% recommended   Rating Richard Gauld Tree Specialist 9.8/10
53 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 53 reviews since 2015
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent 5 star,could not be happier, highly recommended."   more
 
" A very professional job from start to finish. I would highly recommend them. I would have no hesitation in using them again."   more
 
" It was a difficult job involving a burn running along the edge. Richard came promptly,assessed the damage and importantly for me dealt with the insurance claim and other interested parties. Amazingly...."   more
 
" Richard and his colleague Matt arrived promptly on the day arranged. When we saw the substantial equipment they had brought, we knew they would carry out a first class job. Both Richard and Matt we...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
amazing 2
annually 2
appreciate 3
appreciated 2
arrived 7
aspects 3
branches 2
brought 2
class 6
clean 4
clear 5
cut 5
damage 4
efficient 7
exactly 4
Excellent 18
fantastic 3
finish 5
friendly 9
garden 10
Gauld 7
hard 4
highly 5
knew 3
knowledgeable 4
manner 3
minimum 3
pleasant 4
pleased 3
polite 4
possible 3
professional 17
recommend 6
recommended 3
recommending 3
Richard 19
safe 3
service 4
standard 6
team 17
thoroughly 3
Tidied 4
tidy 14
tree 7
trees 5
usual 4
wanted 3
workers 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Aug 2019
Recommended by customer in Dg3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hedge cutting,shaping

"Excellent 5 star,could not be happier, highly recommended."
 
 
 
 


Review 3 May 2019
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The felling of three trees, two pine and one very tall Beech tree. All trees were adjacent to the road and pole carrying electricity and telephone wires. Cutting into manageable sized logs and chipping waste.

"A very professional job from start to finish. I would highly recommend them. I would have no hesitation in using them again."
 
 
Team:
Richard and his team
 
 
 


Review 12 Oct 2018
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three large poplars uprooted in the October Storms fell across the bottom of my garden damaging walls and fences not to mention the garden beds as well. The work to clear the trees was assessed, priced, insurance claim handled by Richard. Trees then cut up and burnt in situ as there was no way to remove the wood from the premises and the site left as tidy as possible. All was done in a thoroughly professional way in only three days and advice as to how to handle the other damage was appreciated.
 
Cost: £5400
 

"It was a difficult job involving a burn running along the edge. Richard came promptly,assessed the damage and importantly for me dealt with the insurance claim and other interested parties. Amazingly it took him and his two workers less than three days to cut them up and burn them in situ, there being no way to remove the wood from the premises. The damage to the area was kept to a minimum and the site left as tidy as possible. His staff were polite, efficient, and I appreciate the advice he gave me on how to deal with the other aspects of the damage. It was a thoroughly professional job from start to finish with a personal touch which was very much appreciated. It turned what looked like a catastrophe into something that I knew was in safe hands and could stop worrying about. A job well done.
"
 
 
Team:
Mr Richard Gauld and his team
 
 
 


Review 13 Feb 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After receiving an excellent quote from Richard for trimming and facing very large Leylandii Trees we arranged a suitable date and time for the work to be carried out.
 
Cost: £250
 

" Richard and his colleague Matt arrived promptly on the day arranged. When we saw the substantial equipment they had brought, we knew they would carry out a first class job. Both Richard and Matt were professional, pleasant, conscientious and very hard working. Richard is very knowledgeable informing us exactly what he and Matt would do. On completion of the work, everything was cleared/cleaned up and taken away for disposal. The left our property as if they'd never been. We are so pleased with the work that we have arranged for it to be carried out annually. Can't thank Richard and Matt enough.
A pleasure from start to finish dealing with Richard, who is extremely knowledgeable in all aspects of Tree Surgery and Maintenence."
 
 
Team:
Richard and Matt
 
 
 


Review 7 Aug 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling of conifers, stump grinding, replanting area with laurels, etc.
collection of all timber. Smaller pieces of timber put through clipper and subsequently recycled as a mulch.
 
Cost: £960

"Having Knolin Richard for many years, I will allays ask to do any tree work, as he is 100% reliable, honest, experiences, knowledgeable, professional industrious, safe, tidy, polite, friendly and considerate to neighbor's etc.
He always has excellent men working for / with him. Currently Mate, Diave and Rory - All fantastic.
What would normally be a stressful job, when using many other tree surgeons as I once made the mistake of previously and they devastated various plants, including the tree, left a trail of mess and over priced - You have the complete opposite with Richard - No stress, no damage to buildings, plants, etc. They are so careful from the start to finish, clear up as they work, so no mess at any time, have all the correct equipment and skills. Very competitively priced. First class. There is no one better!"
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wedge cutting.
 
Cost: £192

"Excellent work as usual."
 
 
 
 
 
 


Review 27 Jul 2017
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cut down mature dying beech tree
 
Cost: £720
 

"I had a mature copper beech tree situated in my back garden which sat right on the boundary line with two other neighbours, I knew this tree was dying a few years ago. I have spent a lot of time and money on my garden so the thought of this tree being cut down and the possible damage resulting from this was a big concern to me, this is why it has taken years to get around to it, however, a couple of months ago I noticed the bark coming off around the base of the trunk and the wood beneath it was rotten so I knew the time had come.
I found Richard Gauld on the trusted traders website with excellent reviews and ratings so I asked him to take a look, the prognosis was not good, the tree was dying due to honey fungus.
Richard explained that he could remove the tree without affecting the neighbouring properties and damage in my own property would be kept to a minimum, the price I was quoted was very reasonable considering the limited access to the garden and the confined space to fell a tree of this size. The quote was accepted and the date was arranged to carry out this work.
On the day Richard and his team arrived at the exact time I was told, they assessed the job and started work straight away, it was fascinating to watch them, everything came down exactly as they wanted, you could have marked an X on the ground and they would have landed everything on it, I ended up watching them for most of the day!.
The wood was then cut up in the back garden and moved to the front of the property, Richard and his team were very friendly and polite and they worked exceptionally hard and did an excellent job of cleaning up afterwards, they had taken down a very large rotten tree in a confined area with limited access without causing damage, Excellent job!!.

"
 
 
 
 


Review 18 May 2017
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling a large monkey puzzle tree and disposal there after.
This was done in a confined space.
 
Cost: £720

"This job was very carefully carried out by a tidy team and pleasant at all times."
 
 
 
 
Team:
Richard
 
 
 


Review 24 Apr 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling redwood tree in garden.
 
Cost: £1440

"As usual work completed to high standard by an efficient well managed work force. "
 
 
 
 
 
 


Review 5 Apr 2017
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pollard willow trees and associated works.
 
Cost: £800
 

"This contractor works to a very high professional standard and the work was completed in a safe manner and the site left tidy on completion. It was fairly priced and I was very satisfied with the result."
 
 
Team:
Richard Gauld + Staff
 
 
 


Review 13 Mar 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trim Leylandii hedges, 2 holly trees and copping 1 hazelnut tree on 03/03/2017
Extensive hedging on boundaries with neighbours.
 
Cost: £300

"Richard Gauld continues to maintain his high professional standards."
 
 
 
 
 
 


Review 10 Mar 2017
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reduce limb of copper beech and fell one conifer.
 
Cost: £300

"Richard has worked for us on a number of occasions and because we are happy with his work do not bother with 6 votes etc.

Richard and his team are efficient friendly and very knowledgeable a professional team."
 
 
 
 
 
 


Review 24 Jan 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 30 mtrs of conifer hedge and various trees.
 
Cost: £900

"I was very impressed by the work rate and tidied of the team. Work completed on time to schedule."
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General garden prune.
 
Cost: £450
 
 
 
 


Review 5 Jan 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree trimming and reduction.
 
Cost: £420

"Excellent standard of work."
 
 
 
 
 
 


Review 21 Dec 2016
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trim hedges and trees.
 

"Excellent work carried out by very pleasant workman.
Used this firm on two previous occasions.
Very tidy and take all cuttings away."
 
 
 
 
 
 


Review 21 Dec 2016
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prune back trees and hedges and remove debris.
 
Cost: £360

"Efficient team - high standard and they worked well together."
 
 
 
 
 
 


Review 21 Dec 2016
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To cut laurel trees chip debris and remove from site. Cut use bell timber to firewood.
 
Cost: £500

"Very pleased with the result. Very professional finish."
 
 
 
 
 
 


Review 19 Dec 2016
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trees removed, plus gliding out old tree stumps.
 
Cost: £300

"More than satisfied. Great crew plus very tidy."
 
 
 
 
 
 


Review 2 Dec 2016
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree & bush surgery.
 
Cost: £180

"As always ,first class in all details.
thanks, Richard."
 
 
 
 
 
 

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