Grahams Aerial Services

19 Cannerby Lane
Norwich
Norfolk
NR7 8NQ

TV, Aerials & Satellite Engineers

Listed under:  Aerials Installations & Repairs, TV & Satellite Servicing & Repairs, TV Aerial & Satellite Installation
100% recommended   Rating 9.8/10
300 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 300 reviews since 2014
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" This is the 3rd time we've used Graham and have recommended him twice. Each and every-time Graham is timely, fair priced, quick and efficient. He's an excellent trademan. "   more
 
" Great. "   more
 
" Excellent service! very helpful. "   more
 
" Excellent work and promptly attended to. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 7
aerial 33
agreed 9
arrived 16
Brian 11
checked 8
Clean 17
courteous 7
definitely 14
efficient 31
efficiently 6
exactly 6
excellent 51
explained 20
Friendly 62
friends 7
Good 42
Graham 36
Grahams 13
Great 19
happy 19
helpful 37
highly 13
initial 6
Knowledgeable 12
man 12
manner 6
needed 12
nice 9
options 7
phone 6
pleasant 15
pleased 21
polite 24
problem 10
professional 29
prompt 22
promptly 7
quick 18
quickly 14
Really 10
Reasonable 11
recommend 57
recommended 14
reliable 6
roof 7
satisfied 11
service 90
Services 9
tidy 30
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jun 2019
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New TV connections and wires to link the bedrooms to the aerial.
 
Cost: £65

"This is the 3rd time we've used Graham and have recommended him twice. Each and every-time Graham is timely, fair priced, quick and efficient. He's an excellent trademan. "
 
 
 
 
 
 

Review 10 Jun 2019
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work to TV aerial.
 

"Great. "
 
 
 
 
 
 

Review 30 May 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a new TV aerial to house chimney and checking the correct signal reception.
 
Cost: £139

"Excellent service! very helpful. "
 
 
 
 
Team:
Brian Graham
 
 
 

Review 28 May 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
TV aerial repair.
 
Cost: £88

"Excellent work and promptly attended to. "
 
 
 
 
 
 

Review 13 May 2019
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Buying and fixing new television, all completed in one day.
 
Cost: £135

"Mr. Graham is a very nice gentleman and always gives very good service. I have known him a number of years and can't fault his work. "
 
 
 
 
 
 

Review 29 Apr 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New airel
 
Cost: £85

"Exemplary service.
Very polite and very very helpful. Knowledgeable, will use again. "
 
 
 
 
 
 

Review 25 Mar 2019
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove of aerial hanging from roof after dislodged testing of signal. fitting new aerial-checking signal.
 
Cost: £95

"A very prompt, reliable and personable gentlemen. All work completed in a timely manner no mess anywhere, Even fitted a bulb for me that I struggled with.
An excellent service, could find no better!"
 
 
 
 
 
 

Review 14 Mar 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnosing fault on TV aerial and repairing.
 
Cost: £105

"Turned up when they said. Friendly, explained what they were doing. Tided up. "
 
 
 
 
Team:
Graham
 
 
 

Review 4 Mar 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loft aerial- new fit
Booster- new fit
Remove aerial from roof
cable- new fit
 
Cost: £140

"Excellent work, Very thorough, good communication with customers.
Really knowledgeable
Always recommend
Graham, Very good value- Fair pricing.
"
 
 
 
 
Team:
Graham
 
 
 

Review 1 Mar 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Aerial and some other bits
 
Cost: £95

"Really friendly, local tradesman.
Had nice conversations."
 
 
 
 
 
 

Review 28 Feb 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install aerial and cabling
 
Cost: £110

"Just a great job. "
 
 
 
 
 
 

Review 21 Feb 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move aerial point for internal T.V work involved splitting signal supply and drilling through external wall.
 
Cost: £58

"Excellent service. "
 
 
 
 
 
 

Review 19 Feb 2019
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install TV aerial
full lashing kit
2 way splitter
Outlet plate, casces and plugs
 
Cost: £110

"Explained the options
Quoted a good price
Punctual, professional, friendly and tidy
Great service."
 
 
 
 
Team:
Brian Graham
 
 
 

Review 15 Feb 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refixing aerial into new bracket and chimney cables. Due to wind damage
 
Cost: £78

"Excellent, friendly and rapid service."
 
 
 
 
 
 

Review 4 Feb 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair lounge TV and fix aerial etc - new T.V and new bracket to T.V in bedroom.
 

"Very satisfied with the service
Very friendly man (Brian Graham and very helpful, went the extra mile."
 
 
 
 
 
 

Review 31 Jan 2019
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New aerial etc.
 
Cost: £110

"Very friendly and efficient. "
 
 
 
 
 
 

Review 25 Jan 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
T.V aerial installation and position of boosters
 
Cost: £140

"Professional service"
 
 
 
 
Team:
Bp Grahm
 
 
 

Review 17 Jan 2019
Recommended by customer in NR1
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New aerial fitted and four new outlets.
 

"First class work. Brian turned up as promised did excellent work and he was pleasant and higher competent. A great pleasure to do business with. "
 
 
 
 
Team:
Brian Graham
 
 
 

Review 3 Jan 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted TV aerial and amplifier
 
Cost: £140

"Very efficient and considerate."
 
 
 
 
 
 

Review 19 Dec 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed TV aerials
 
Cost: £90

"Lovely friendly man, work very tidy, very happy. "
 
 
 
 
 
 
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