Grahams Aerial Services

Where reputations count.

19 Cannerby Lane
Norwich
Norfolk
NR7 8NQ

TV, Aerials & Satellite Engineers

Email This Business

Tel 01603 427 196
Mobile 07831 630 369

Listed under: Aerials Installations & Repairs, TV & Satellite Servicing & Repairs, TV Aerial & Satellite Installation

100% recommended Rating 9.9/100
342 reviews since 2014

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 342 reviews since 2014

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Excellent work, very friendly and experienced." more

" Quickly diagnosed the problem and fixed it efficiently. Friendly service. No problems since then." more

" Excellent service, friendly and trustworthy very quick too! Thoroughly recommended Thank you" more

" I would not hesitate to use Grahams Aerial Services again. Mr Grahams was a first class tradesman. Very reasonable costs and most accommodating as i am a pensioner. " more

About Us
Information provided by the business
Legal Name: Mr Brian Graham.

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Review 22 Feb 2021 Recommended by customer in NR14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cost: £138

"Excellent work, very friendly and experienced."

REPORT THIS REVIEW

Review 22 Jan 2021 Recommended by customer in NR2 My Age: 40 - 49 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Contacted due to intermittent problems with TV aerial reception. Replaced mast head.

Cost: £85

"Quickly diagnosed the problem and fixed it efficiently. Friendly service. No problems since then."

Team:
Graham

REPORT THIS REVIEW

Review 7 Jan 2021 Recommended by customer in NR7 My Age: 40 - 49 I'm: Female My level of experience of similar services: Above Average I have known this business: Over 10 years business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Replacement TV aerial installed.

Cost: £98

"Excellent service, friendly and trustworthy very quick too!

Thoroughly recommended

Thank you"

REPORT THIS REVIEW

Review 5 Jan 2021 Recommended by customer in NR5 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Checking the aerial signal which was down on strength and fixing it.

Cost: £85

"I would not hesitate to use Grahams Aerial Services again.
Mr Grahams was a first class tradesman. Very reasonable costs and most accommodating as i am a pensioner. "

REPORT THIS REVIEW

Review 21 Dec 2020 Recommended by customer in NR1 My Age: 70 + My level of experience of similar services: Experienced I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Install new T.V.

AE and passive splitter.

Cost: £122

"Efficient friendly job well done."

REPORT THIS REVIEW

Review 4 Dec 2020 Recommended by customer in NR1 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Create cabling and TV splitter repair as requested, cable to new room.

Cost: £55

"Very punctual, helpful tidy and precise work.

Very pleased with work carried out."

REPORT THIS REVIEW

Review 4 Dec 2020 Recommended by customer in NR3 My Age: up to 29 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

He removed cables from roof running down front of house not being used and fixed radio relay box that was loose on the roof.

Cost: £85

"Very pleased with friendly service. Came the very next day from me enquiring. Very efficient!!"

REPORT THIS REVIEW

Review 1 Dec 2020 Recommended by customer in NR4 My level of experience of similar services: Beginner I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Removal of ___ aerial

Installation of loft aerial.

"Brian was efficient and quick with his work and charged reasonably.

As we already had scaffolding up, he also offered a discount.

Job done neatly, thanks! "

Team:
Brian Grahan

REPORT THIS REVIEW

Review 19 Nov 2020 Recommended by customer in NR7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fit new aerial cradle bracket and aerial.

Cost: £60

"Brian was on time and very helpful advice given. Great job and ensured TV all tuned and picture fine good price and great job."

Team:
Brian

REPORT THIS REVIEW

Review 17 Nov 2020 Recommended by customer in NR6 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installed aerial socket extensions.

Cost: £80

REPORT THIS REVIEW

Review 12 Nov 2020 Recommended by customer in NR7 business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cost: £95

REPORT THIS REVIEW

Review 6 Nov 2020 Recommended by customer in NR7 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Replace coax run and fit plugs

Cost: £85

"Extremely helpful and efficient, also came to us on the same day that fault was reported. Would recommend."

REPORT THIS REVIEW

Review 2 Nov 2020 Recommended by customer in NR3 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Install aerials x 2
fix 2 old ones

Cost: £145

"Lovely guy, great service. Would use again."

REPORT THIS REVIEW

Review 23 Oct 2020 Recommended by customer in NR12 My Age: 70 + I'm: Male I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Remove old TV aerial and replace with new aerial and cables.

Remove amplifier box from loft space and replace with remote unit in lounge new cable and aerial to conservatory.

"Excellent work fully explained.

Neat, tidy.

Excellent workman.

Very good price."

REPORT THIS REVIEW

Review 19 Oct 2020 Recommended by customer in NR1 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Reposition
Aerial and sword
Fit 4 way passive 4 all plugs.

Cost: £90

"Work carried out to excellent quality.

Great value for the work carried out.

Very pleased friendly service."

REPORT THIS REVIEW

Review 6 Oct 2020 Recommended by customer in NR6 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Remove existing TV aerial, booster and power supply.

Install new aerial in loft, new signal booster and power supply.

Cost: £130

"Excellent service.

Very pleasant person

Very knowledgeable

Very tidy

Good value for money

Even cleaned the fascia after removing old aerial braucet!"

REPORT THIS REVIEW

Review 6 Oct 2020 Recommended by customer in NR7 My Age: 60 - 69 My level of experience of similar services: Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Repair fallen TV aerial.

Cost: £60

"Brian scheduled his diary to fit me in and was prompt, efficient and a pleasure to deal with good price too."

REPORT THIS REVIEW

Review 1 Oct 2020 Recommended by customer in NR1 My Age: 40 - 49 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

T.V aerial installed

Cost: £95

"Very good company would recommend to anyone ☺"

REPORT THIS REVIEW

Review 17 Sep 2020 Recommended by customer in NR3 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I haven't used this business before business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of a new aerial and cable and socket for aerial.

Replaced a broken tile on roof also removal of old aerial and wire and take rubbish away.

Cost: £100

"Excellent service, lovely man if only all tradesman were like Brian.

Punctual, he listened, he thought about the job, was very tidy. Felt we could trust him.

10/10"

Team:
Frian

REPORT THIS REVIEW

Review 1 Sep 2020 Recommended by customer in NR4 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business Grahams Aerial Services https://www.referenceline.com/tv_aerials_satellite_engineers-in-norwich-grahamsaerialservices-59905

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Reinstalled aerial

Cost: £75

"I got an appointment very quickly. Graham was friendly and helpful and did a really good job. I would definitely recommend him."

Team:
Graham

REPORT THIS REVIEW

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