A R Windows

28 Charmfield Road
Aylesbury
Buckinghamshire
HP21 9QB

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.8/10
14 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 14 reviews since 2018
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" It was work carried out very well and quickly, being courteous to the residents."   more
 
" We can't fault their service or standard of work. Quick, speedy efficient and always obliging. We would definitely use them again and have no hesitation in recommending them."   more
 
" Very professional and friendly. They arrived on time and were straight to work. Very knowledgable about the windows and found several things wrong that they were able to repair/replace. I would be hap...."   more
 
" Tony and his son turned up promptly when they said they would and installed the replacement blind efficiently and with minimum of fuss. They were both friendly and polite throughout. I didn't e...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 60%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
AR 6
arrived 2
blinds 2
Clean 3
courteous 2
definitely 2
expected 2
fitted 2
friendly 5
glazing 2
good 4
Great 3
helpful 2
highly 2
installation 2
morning 3
needed 3
parts 2
pleased 2
polite 2
professional 5
promptly 3
Quick 2
quickly 3
quote 4
recommend 6
repair 2
replacement 5
responded 2
roof 3
service 4
tidy 5
turned 2
undertaking 2
VELUX 8
visit 2
window 3
Windows 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Sep 2019
Recommended by customer in OX9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux repairs & servicing - 5 windows in a block of flats for the management company
 
Cost: £500
 

"It was work carried out very well and quickly, being courteous to the residents."
 
 
Team:
Tony & Jordan
 
 
 


Review 15 Sep 2019
Recommended by customer in HP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This is the second time we have used the services of AR Windows for the installation of Velux roof windows

"We can't fault their service or standard of work. Quick, speedy efficient and always obliging. We would definitely use them again and have no hesitation in recommending them."
 
 
Team:
Tony and Jordan
 
 
 


Review 31 Aug 2019
Recommended by customer in HP22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Servicing 5 Velux windows
 
Cost: £125
 

"Very professional and friendly. They arrived on time and were straight to work. Very knowledgable about the windows and found several things wrong that they were able to repair/replace. I would be happy to recommend AR Windows and will use them again."
 
 
Team:
Tony and another chap whose name escapes me (Jason I think)
 
 
 


Review 20 Aug 2019
Recommended by customer in HP6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase and install replacement Velux window blind (manual blackout blind)
 
Cost: £118
 

"Tony and his son turned up promptly when they said they would and installed the replacement blind efficiently and with minimum of fuss.

They were both friendly and polite throughout.

I didn't even have to request that they remove their shoes when they came into the house - they both did so automatically and without asking.

I recommend them strongly and will definitely use them in the future when my Velux windows need attention."
 
 
Team:
Tony, Jordan
 
 
 


Review 17 Aug 2019
Recommended by customer in HP23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Serviced and replaced glass in Velux window. Fitted new solar panel to remote roof Velux window.
 
Cost: £400
 

"Reliable, friendly and courteous. Kept us well informed when ordering parts and fixing and re-arranging appointments due to bad weather. Clean and tidy - and everything works! will certainly use again."
 
 
Team:
Tony Alder
 
 
 


Review 28 Jul 2019
Recommended by customer in OX4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of a broken old Velux in the bathroom

"Great and professional service by A R Windows. They did a superb job to expected standards. They left everything neat and tidy and only took a couple of hours, even if the installation was a bit tricky. Apart from the installation, they took good care of the walls and roof. Because of the quality of their service and their competitive prices, I can highly recommend them for any Velux job."
 
 
 
 


Review 14 Jul 2019
Recommended by customer in SL7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Identify fault, replacement of a control box for 2 VELUX windows.

"The A R Windows team answered a distress call after a VELUX window failed to close following a power cut. We called to ask for help around 9 in the morning and had experts onsite before 11. The control box had failed and a replacement was fitted allowing us to close the window securely. Before the guys left they provided some great advice about our windows and checked both of them over before leaving.

Great friendly service, I would highly recommend."
 
 
 
 


Review 5 Jul 2019
Recommended by customer in HP17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had one Velux window replaced in our bathroom

"We were very pleased with the work AR Windows did for us, the room was left in immaculate condition with no making good for us to do. The men were prompt and very polite, and the window looks fantastic.

Thank you very much"
 
 
Team:
Tony
 
 
 


Review 11 Jun 2019
Recommended by customer in HP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement glazing for 4 Velux windows and 2 obscure windows; repair of opening handle and replacement of felt and servicing of the window frames. Fitting of new black out blinds
 
Cost: £1965
 

"We are so pleased with the replacement glass in our upstairs Velux windows. 6 windows needed the glass replaced. The company provided the complete package with glazing, servicing, repair and installation of new blinds. The work was completed one morning and the areas were left clean and tidy.
AR Windows were quick to respond to our initial enquiry and arranged a site visit shortly, with a quote and explanation of the work they would be doing. They responded quickly to a query regarding the quote.
The whole process was professional and we would recommend this company to anyone who needs Velux glass replaced or new Velux windows."
 
 
Team:
Tony and Jordan
 
 
 


Review 5 Apr 2019
Recommended by customer in HP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1,Inspect 2 Velux roof windows which had been installed some 30 years and were in need of attention. 2 Suggest and price recommended actions. 3 Implement chosen recommendations. A total of 6 options were provided and priced. We chose to have both windows replaced with new ones to fit into the existing openings at the current higher specification.
 
Cost: £1200
 

"I needed the work done quickly (before the ceiling was re-plastered by others)and my usual tradesman was unable to undertake the velux work but told me about AR windows.
They inspected the job the morning after I spoke to them and said they could undertake the work within 1 week as long as the parts were delivered in time. They gave me a written quote which included 6 options. I chose the 2 options that would cost the most but provide the best outcome.
We agreed a slight reduction and I placed the order.
The day of expected undertaking I was phoned and told not all the parts had arrived - we arranged a new date 2 working days later and the work was completed on that date"
 
 
Team:
Tony and Jordon(?)
 
 
 


Review 4 Mar 2019
Recommended by customer in HP15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove an existing damaged Velux window and install a replacement unit
 
Cost: £400
 

"The firm was helpful, professional and friendly. They did what they said they would do and offered sound advice for good measure. The replacement window was supplied under the terms of guarantee by Velux and A.R. Windows worked closely with Ian, the Velux technical chap, in diagnosing the problem and ensuring that there would be no repetition with the replacement unit."
 
 
Team:
Tony and Jordan
 
 
 


Review 28 Jan 2019
Recommended by customer in HP8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux roof windows
 
Cost: £1500
 

"I asked for three quotes to replace the glazing units in 5 Velux roof windows, AR Windows responded promptly with an acceptable quote, we communicated by e-mail, I advised I needed new blinds, links were provided and blinds chosen, within two weeks glazing units and blinds were sourced and fitted, no disruption to our lives, everything was done in a tidy professional manner, final bill was as quoted, no surprises, a very good service all round."
 
 
 
 


Review 6 Dec 2018
Recommended by customer in LU6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three Velux light tunnels - supplied and fitted.
 
Cost: £2000
 

"Came to quote for the work promptly and turned up to do the work on time. Really nice people, clean, tidy and helpful. Would recommend."
 
 
Team:
Tony and Jordan
 
 
 


Review 5 Dec 2018
Recommended by customer in MK6

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace SK06 flashing and bed hip tiles
 
Cost: £450
 

"AR Windows were the 3rd company we contacted to identify and repair a roof leak. On their first visit they established that the Velux flashing was inconsistent with the roofing tiles and were expedient in arranging the replacement flashing kit and undertaking consequent roofing repair. We would rate them as Excellent and would have no hesitation in engaging them to carry out further Velux rectification as required."
 
 
Team:
AR Windows - Jordan Alder
 
 
 

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