Hessian Cole Building Services, Oxford Skylights -

33 Villers Road
Bicester
Oxfordshire
OX26 2BD

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.9/10
124 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 124 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with the service once again. Will definitely recommend."   more
 
" Having had a few quotes from builders recommended to me, I was left wondering whether whether they really new how to install velux windows properly. I then decided that I should look for an approved v...."   more
 
" Hessian Cole was extremely professional, experts in their implementation, on time, quick and very pleasant to deal with."   more
 
" It was a pleasure to work with Neil who provided initial advice and a detailed quotation for the work.He carried out the work on the date agreed and completed within the day leaving everything neat an...."   more
 
About Us


HessianCole Building Services are a small team with extensive experience and knowledge installing, replacing and repairing VELUX windows.
We are long standing members of the VELUX Certified Installer Partnerhsip. We are fully vetted by VELUX and the government endorsed Trustmark scheme.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 84%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 17
arrived 13
blinds 8
building 12
clean 21
cleaned 13
clear 10
Cole 31
communication 14
Darren 14
definitely 8
efficient 11
efficiently 11
excellent 23
explained 13
extremely 13
finish 14
finished 13
fitting 11
friendly 30
good 31
great 32
happy 22
helpful 15
Hessian 34
HessianCole 10
highly 19
installation 14
mess 13
Neil 46
old 12
options 10
pleased 20
professional 40
prompt 10
promptly 11
quality 14
quickly 12
quote 21
really 11
recommend 58
recommending 10
service 37
standard 13
team 14
tidy 37
turned 11
Velux 42
window 22
windows 28
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Oct 2019
Recommended by customer in CV32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual maintenance check
 
Cost: £180
 

"Very pleased with the service once again. Will definitely recommend."
 
 
Team:
Neil and assistant
 
 
 


Review 4 Sep 2019
Recommended by customer in GL56
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of nine old Rooflight windows with new Velux windows

"Having had a few quotes from builders recommended to me, I was left wondering whether whether they really new how to install velux windows properly. I then decided that I should look for an approved velux installer and came across Neil and his team. I have nothing but praise for Neil and Darren. A prompt reply to my enquiry and a site visit to assess our requirements. Neil without doubt new everything about his product and immediately made me feel confident that he was the man for the job. He explained exactly what was needed and how it would be done All options on types of glazing available were discussed enabling us to be confident in the choices we made. He gave us a comprehensive quote for the job including all our options with no hidden extras. A date was agreed and the work was carried out to a very high standard. They were hard working and took every measure to protect our furniture and carpets during the work leaving area clean and tidy at the end of each day.

We were extremely pleased with the end product and would have no hesitation in recommending them to anyone thinking of having new or replacement Velux windows."
 
 
Team:
Many thanks Neil and Darren for an excellent job
 
 
 


Review 3 Sep 2019
Recommended by customer in HP10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux Windows, including enlarging the window aperture.
 
Cost: £2984
 

"Hessian Cole was extremely professional, experts in their implementation, on time, quick and very pleasant to deal with."
 
 
Team:
Neil and Darren
 
 
 


Review 22 Aug 2019
Recommended by customer in OX5

 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hessian Cole supplied and fitted two new Velux roof windows to replace original ones which had reached the end of their useful life
 
Cost: £2424
 

"It was a pleasure to work with Neil who provided initial advice and a detailed quotation for the work.He carried out the work on the date agreed and completed within the day leaving everything neat and tidy."
 
 
Team:
Neil Hessian
 
 
 


Review 13 Jul 2019
Recommended by customer in OX10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed and Replaced three Velux windows, with upvc and up to date standards.
 
Cost: £3400
 

"All work carried out to highest workmanship.
I would recommend this company for any work you required.
Could not ask for a better service.

Neil and his team was very helpful, very polite and very good at their job.
Could not have wished for a better customer service.
Always helpful in any question and got straight back with any emails enquires.
They also made sure everything was clean and tidy before leaving.
Would recommend to anyone.

"
 
 
Team:
Neil and Darren
 
 
 


Review 10 Jul 2019
Recommended by customer in MK19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 3 older Velux windows with remedial work including plastering
 
Cost: £2970
 

"We are completely delighted with the service we received which was both professional and friendly, always courteous and respectful of us as individuals and our home. The work was efficiently and expertly carried out to completion, we were impressed by their work detail and endeavours to work tidily with full clean up afterwards. Truly it could have not gone more smoothly, total satisfaction."
 
 
Team:
Neil and Darren
 
 
 


Review 9 Jul 2019
Recommended by customer in CV36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-glazing 2 velux windows
 
Cost: £667
 

"We were really pleased and satisfied with every aspect of our service. The response to our initial enquiry was very quick and clear as was the response to our slightly delayed request to proceed. A date and time for the works was agreed and kept to and the work quickly and efficiently carried out. Neil and Darren were very professional pleasant and decent guys to have working in our home and left the rooms very clean. You would hardly know they had been at work except for the crystal clear new window panes. We are very happy to recommend them to anyone."
 
 
Team:
Neil and Darren
 
 
 


Review 4 Jul 2019
Recommended by customer in OX3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak coming from Velux window that was resealed. Other Velux window serviced as well.
 
Cost: £250
 

"Terrific service. Neil and his colleague were very efficient and helpful. They were helpful and very tidy. 10/10!"
 
 
Team:
Neil Hessian and his colleague
 
 
 


Review 2 Jul 2019
Recommended by customer in OX13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New velux window installed
 
Cost: £1400
 

"Great service from start to finish with HessianCole, definitely recommend them for velux installations."
 
 
 
 


Review 4 May 2019
Recommended by customer in LE16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We wanted to fit 3 X 14inch sun pipes to improve lighting in a bathroom and dining area. After investigation we decided that the Velux range met our needs. We searched for a Velux approved installer and located Hessian Cole of Bicester. Contacted Neil who visited soon after, surveyed the roof at our house and provided us with a detailed quotation.
 
Cost: £1964
 

"We arranged a convenient date with Neil and the plan was to complete the work in a single day. He and the team arrived exactly on time and were well prepared and organised - with all necessary parts to complete the work. The job involved fitting one sun pipe to a pitched roof and two sun pipes to a flat roof. Other companies who quoted for the work could do one or the other roof type but few could tackle both types of roof. Neil had no problem with this and I guess this reflected his experience as an approved Velux installer.

Whilst carrying out the work, there was minimum fuss and mess and, as promised, the job was completed on time. We are delighted with the result and the work has a 10 year warranty for his company's work - with separate warranty for the Velux products (3 years).

Certainly have no hesitation in recommending Neil and his team for similar work. Dr Mike Doyle"
 
 
 
 


Review 3 May 2019
Recommended by customer in OX15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
installation of a CK02 velux window with electronic blind and electronic operation and the installation of a roof vent tile for a bathroom. The price below is inclusive of VAT
 
Cost: £934
 

"From the moment they came to look at the bathroom and roof, they were very clear as to the solution required. They were not worried by the fact that I was doing the building work myself and provided clear dimensions and instructions on their requirements as and when they came to site.
The price was provided within a day or so with the list of options.
They provided a date for installation and stuck to it. No deposit was required.
On the day of installation they came to the cottage and just got on with the job. At one point, once they had broken through the roof tiles, it looked as though there was going to be a problem and the position of the window may have to be adjusted. In the event it went ahead as planned but my impression was that they would have just got on with the job if it had to be moved.
Having dealt with a number of tradesmen over the last few months these guys were up there with the best of them. I would unreservedly recommend them to anyone thinking of installing a velux.
We are now planning some upgrades to our old velux windows thanks to Neil and Daren's advice and approach."
 
 
Team:
Neil, Daren and Dougie, the dog
 
 
 


Review 29 Apr 2019
Recommended by customer in Gl56
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a velux window in our newly developed attic.
 
Cost: £1044
 

"Neil installed a Velux window for us recently. We found him to be extremely professional and great to deal with. He explained all the options for us and the different prices and turned up promptly to fit the install and they cleaned up after them. Couldn’t fault the service and would highly recommend."
 
 
Team:
Neil and his colleague
 
 
 


Review 26 Apr 2019
Recommended by customer in OX14

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed a new velux window, replaced the old one
 
Cost: £1015
 

"The firm, Neil and his co -worker were very professional and explained everything they were going to do, extremely tidy, no mess anywhere, quick and professional job, highly recommend this company"
 
 
Team:
Neil
 
 
 


Review 26 Apr 2019
Recommended by customer in OX26
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of Sun Tunnel to first floor landing/hallway.
 
Cost: £823
 

"Hessian Cole fitted a Velux sun tunnel for us in our property in Bicester. After a quick visit to inspect the building we were given a quote and we proceeded to ask them to fit the sun tube. The communication prior to arrival was excellent and they arrived on the day they said at the time they said. Very impressed by the professional manner that they went about their business. The job was completed without fuss or bother to me working in the same building, a fantastic job, you've transformed our upstairs hallway.

Thank you!!!"
 
 
 
 


Review 26 Apr 2019
Recommended by customer in NN6

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed large velux window in bathroom
 
Cost: £1900
 

"Professional job with minimum disruption or mess"
 
 
 
 


Review 11 Apr 2019
Recommended by customer in OX18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of Velux Window

"The work was completed in one day.Neil and ? were friendly and efficient and caused no disruption to my day. They took great care not to make a mess on any of the carpeting in my house.
The following day it rained heavily and there was absolutely no leakage.They coped very well with my roof which has very old cotswold tiles.Neil explained how to use the window very clearly.
I would highly recommend HessianCole to anyone needing to install a Velux window.

Pat Sissons
"
 
 
Team:
Neil and ?
 
 
 


Review 9 Apr 2019
Recommended by customer in OX28
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace Velux Window

"Neil and his partner were very professional from start to finish. I had some questions about the window. Neil came to our house did the survey, gave us advice on what will be the best choice for the window. Survey was done on Saturday which was very convenient for us. Next day quotation was sent with a detailed break down for material/labor/VAT. We agreed on the date. They come on time, did the job to a high standard. Cleaned after the installation. We are very happy with the job Neil and his partner did for us. I would highly recommend Neil service."
 
 
 
 


Review 11 Mar 2019
Recommended by customer in OX14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remedial work to 4no M06 Velux windows. Remove tiles surrounding 4no M06 Velux windows and set aside for reuse. Remove flashing kits and set aside for reuse. Assess existing felt and battens surrounding windows and replace/repair where necessary. Supply and fit 4no M06 felt collars and dress over battens. Install drainage gutter above windows as part of the felt collar installation. Refit existing flashing kits, if substantioal damage has occurred then we would either replace with parts we have or notify you of cost to repalce what is needed. Refix tiles, replacing any broken/cracked tiles. Give the existing windows a general service and clean up.
 
Cost: £480
 

"Neil was very friendly, turned up on time both when surveying the job and on the actual day of work.
Very tidy, cleaned up after themselves and explained the reasons for the issues and different options to remedy them. Good communication throughout.
Appeared very knowledgeable and would recommend to others."
 
 
 
 


Review 3 Mar 2019
Recommended by customer in OX28
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 2 Velux roof windows.
 
Cost: £2165
 

"Work carried out was of a very high standard. Neil and his partner are very friendly but very professional as well. Attended appointments on time, clean up was done very efficiently,we would not hesitate to recommend this company."
 
 
Team:
Neil Hessian
 
 
 


Review 11 Feb 2019
Recommended by customer in OX18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had two Velux windows installed into the roof of a converted church.
 
Cost: £4191
 

"HessianCole Building Services is a professional and reliable company. Neil was always happy to explain things, and was very helpful in getting the building approval through Council. From start to finish he managed both the process and my expectations. I would have no hesitations in using this company again or in recommending them to others."
 
 
Team:
Neil
 
 
 

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