Hessian Cole Building Services, Oxford Skylights -

33 Villers Road
Bicester
Oxfordshire
OX26 2BD

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.9/10
135 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 135 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Neil Hessian surveyed and quoted for replacement of an existing Velux window. Accommodated a change in installation date. With a colleague completed work in about 4 hours including demonstrating cont...."   more
 
" Our 20 year Velux windows needed to be replaced, so Neil and Darren arrived on the 22.11.19 to replace them with solar powered upvc windows. No on site visit before the installation, i forward all ...."   more
 
" Outstanding service from beginning to end. We had a preliminary visit with honest advice and then a very fair quote arrived soon after. There was no pressure whatsoever. I had various questions during...."   more
 
" The team were efficient, on time and installed the conversion kits without any hassle"   more
 
About Us


HessianCole Building Services are a small team with extensive experience and knowledge installing, replacing and repairing VELUX windows.
We are long standing members of the VELUX Certified Installer Partnerhsip. We are fully vetted by VELUX and the government endorsed Trustmark scheme.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 18
arrived 16
building 12
clean 24
cleaned 14
clear 10
Cole 31
communication 14
Darren 16
definitely 9
delighted 9
efficient 12
efficiently 11
email 12
Excellent 25
explained 14
extremely 13
finish 15
finished 14
fitting 11
friendly 31
good 31
great 33
happy 22
helpful 16
Hessian 35
HessianCole 11
highly 19
installation 17
mess 13
Neil 51
old 13
pleased 20
professional 44
prompt 11
promptly 12
quality 14
quickly 13
Quote 24
really 11
recommend 59
recommending 11
service 40
standard 14
team 16
tidy 39
turned 11
Velux 45
window 23
Windows 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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» 7 6 5 4 3 2 1

Budget:  


Review 9 Dec 2019
Recommended by customer in GU14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux Window (70 pane) Remove tiles surrounding roof window and set aside for reuse. Remove and dispose of 1no GGL 4 Velux Window and associated flashing kit. Make alterations to existing opening to suit new Velux dimensions. Supply and install 1no SK06 centre pivot solar powered Velux window, white upvc internal finish and 70 pane standard glazing. Supply and install BFX felt collar and associated flashing kit for plain tile installation. Refix roof tiles, trimming where necessary. Make good any damage to internal plasterwork leaving a finish ready to decorate. Supply and fit solar remote operated Velux blackout blind.
 
Cost: £1671
 

"Neil Hessian surveyed and quoted for replacement of an existing Velux window. Accommodated a change in installation date. With a colleague completed work in about 4 hours including demonstrating controls and finished with a thorough clean. Both were personable and explained reasons for flashing kit to protect against water damage. Removed an old wasp nest and cleaned tiles surrounding window. Cleared all old material from site. Invoice & Guarantee arrived by email as requested."
 
 
Team:
Neil Hessian and Colleague
 
 
 


Review 5 Dec 2019
Recommended by customer in OX14

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of two Velux Windows

"Our 20 year Velux windows needed to be replaced, so Neil and Darren arrived on the 22.11.19 to replace them with solar powered upvc windows.

No on site visit before the installation, i forward all the information they required by photo, and text.
I thought this company must know their job if they didn't want to do an on site quote. (I was proven correct.

Their standard of work and the care for our home was exceptional, this standard should be what all trades should aspire to.

They put dust sheets down and vacuumed after installation.
I have worked with trades people during my career, this company is 5star.
We have asked for a quote for further work from them."
 
 
Team:
Neil & Darren
 
 
 


Review 28 Nov 2019
Recommended by customer in OX1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of velux skylight

"Outstanding service from beginning to end. We had a preliminary visit with honest advice and then a very fair quote arrived soon after. There was no pressure whatsoever. I had various questions during the run up to the work, all of which were replied to helpfully.

The work was carried out at the time specified, with courtesy and minimal disruption. They did over and beyond what they needed and left the work area spotless."
 
 
Team:
neil hessian plus another very helpful person, can't remember name!
 
 
 


Review 27 Nov 2019
Recommended by customer in NN13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and installed solar conversion kit to Velux windows

"The team were efficient, on time and installed the conversion kits without any hassle"
 
 
Team:
Neil Hessian
 
 
 


Review 22 Nov 2019
Recommended by customer in OX20

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed Velux Window

"Neil and his team were fantastic from start to finish. Made it easy and the install was hassle free"
 
 
 
 


Review 18 Nov 2019
Recommended by customer in OX3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbished and added roller blinds and electronic open/close to 3 Velux windows.

"All went very smoothly. Following an initial survey we had several email exchanges to settle on what was required and possible. Date agreed for installation, and kept to. Always very polite and helpful. Recommended."
 
 
Team:
Neil + colleague
 
 
 


Review 11 Nov 2019
Recommended by customer in MK18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of two large Velux windows

"Excellent from our first contact onwards. We asked for referrals from past customers, were provided with five customer e-mails so contacted them all - without exception they had been delighted with the work completed by HessianCole and with having two personable, professional guys to do it.

Our own experience exceeded our high expectations - Neil and Darren went above and beyond their own task by replacing broken tiles whilst on the roof.

Wouldn't hesitate to recommend them"
 
 
Team:
Neil Hessian & Darren Cole
 
 
 


Review 10 Nov 2019
Recommended by customer in OX15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux window in dining room/kitchen.

"The 2 guys were brilliant - professional with a sense of humour. We would have no hesitation in recommending them."
 
 
Team:
Neil and Darren
 
 
 


Review 7 Nov 2019
Recommended by customer in OX3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing blinds, fixing cracked glazing, servicing windows.
 
Cost: £750
 

"Service was prompt, professional and friendly and the windows look great! I would definitely use again."
 
 
Team:
Neil Hessian
 
 
 


Review 2 Nov 2019
Recommended by customer in OX15

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
The glass in our Velux window in our bathroom was changed.
 
Cost: £368
 

"The work was carried out in a very professional and considerate way. The area was kept tidy and clean and all the rubbish removed at the end of the job."
 
 
Team:
Neil Hessain
 
 
 


Review 26 Oct 2019
Recommended by customer in OX4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit two replacement Velux glazing units into existing Velux windows as follows: Remove existing glazing and prepare sash frame for replacement glazing. Supply and fit VELUX IGR 2 glazing conversion kit. Supply and fit VELUX IPL M08 Replacement 73 Pane glazing. Reinstate window sash and apply grease to hinge and latch mechanisms along with replacing filter and ventilation foam.
 
Cost: £696
 

"I communicated with Neil through his telephone answering service and by e-mail. I emailed Neil the specifications for my replacement glazing units, which I had obtained from Velux. Neil dealt with my enquiries promptly, tendered an invoice to do the work I wanted, namely replacement of two glazing units in Velux windows which had failed, which I accepted. He then made time available to do the work on a Saturday morning as I had a deadline for completion of the work, which was very useful from my point of view.

Neil came to my house and supervised the work, which was done well and quickly and ensured everything was left clean and tidy afterwards.

The new glazing units are giving excellent service.

I have asked him to quote for a new blind for one of the windows, which is in a bedroom and I look forward to receiving his quote."
 
 
Team:
Neil Hessian
 
 
 


Review 20 Oct 2019
Recommended by customer in CV32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual maintenance check
 
Cost: £180
 

"Very pleased with the service once again. Will definitely recommend."
 
 
Team:
Neil and assistant
 
 
 


Review 4 Sep 2019
Recommended by customer in GL56
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of nine old Rooflight windows with new Velux windows

"Having had a few quotes from builders recommended to me, I was left wondering whether whether they really new how to install velux windows properly. I then decided that I should look for an approved velux installer and came across Neil and his team. I have nothing but praise for Neil and Darren. A prompt reply to my enquiry and a site visit to assess our requirements. Neil without doubt new everything about his product and immediately made me feel confident that he was the man for the job. He explained exactly what was needed and how it would be done All options on types of glazing available were discussed enabling us to be confident in the choices we made. He gave us a comprehensive quote for the job including all our options with no hidden extras. A date was agreed and the work was carried out to a very high standard. They were hard working and took every measure to protect our furniture and carpets during the work leaving area clean and tidy at the end of each day.

We were extremely pleased with the end product and would have no hesitation in recommending them to anyone thinking of having new or replacement Velux windows."
 
 
Team:
Many thanks Neil and Darren for an excellent job
 
 
 


Review 3 Sep 2019
Recommended by customer in HP10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux Windows, including enlarging the window aperture.
 
Cost: £2984
 

"Hessian Cole was extremely professional, experts in their implementation, on time, quick and very pleasant to deal with."
 
 
Team:
Neil and Darren
 
 
 


Review 22 Aug 2019
Recommended by customer in OX5

 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hessian Cole supplied and fitted two new Velux roof windows to replace original ones which had reached the end of their useful life
 
Cost: £2424
 

"It was a pleasure to work with Neil who provided initial advice and a detailed quotation for the work.He carried out the work on the date agreed and completed within the day leaving everything neat and tidy."
 
 
Team:
Neil Hessian
 
 
 


Review 13 Jul 2019
Recommended by customer in OX10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed and Replaced three Velux windows, with upvc and up to date standards.
 
Cost: £3400
 

"All work carried out to highest workmanship.
I would recommend this company for any work you required.
Could not ask for a better service.

Neil and his team was very helpful, very polite and very good at their job.
Could not have wished for a better customer service.
Always helpful in any question and got straight back with any emails enquires.
They also made sure everything was clean and tidy before leaving.
Would recommend to anyone.

"
 
 
Team:
Neil and Darren
 
 
 


Review 10 Jul 2019
Recommended by customer in MK19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 3 older Velux windows with remedial work including plastering
 
Cost: £2970
 

"We are completely delighted with the service we received which was both professional and friendly, always courteous and respectful of us as individuals and our home. The work was efficiently and expertly carried out to completion, we were impressed by their work detail and endeavours to work tidily with full clean up afterwards. Truly it could have not gone more smoothly, total satisfaction."
 
 
Team:
Neil and Darren
 
 
 


Review 9 Jul 2019
Recommended by customer in CV36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-glazing 2 velux windows
 
Cost: £667
 

"We were really pleased and satisfied with every aspect of our service. The response to our initial enquiry was very quick and clear as was the response to our slightly delayed request to proceed. A date and time for the works was agreed and kept to and the work quickly and efficiently carried out. Neil and Darren were very professional pleasant and decent guys to have working in our home and left the rooms very clean. You would hardly know they had been at work except for the crystal clear new window panes. We are very happy to recommend them to anyone."
 
 
Team:
Neil and Darren
 
 
 


Review 4 Jul 2019
Recommended by customer in OX3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak coming from Velux window that was resealed. Other Velux window serviced as well.
 
Cost: £250
 

"Terrific service. Neil and his colleague were very efficient and helpful. They were helpful and very tidy. 10/10!"
 
 
Team:
Neil Hessian and his colleague
 
 
 


Review 2 Jul 2019
Recommended by customer in OX13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New velux window installed
 
Cost: £1400
 

"Great service from start to finish with HessianCole, definitely recommend them for velux installations."
 
 
 
 

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